Having been to three different memory care places and finding them so disappointing, we were…read morethrilled to find that The Kensington stays true to its promise. My husband said he feels safe here and that they treat him so well. Instead of sitting around, he has activities all the time. The food and care is excellent and I have peace of mind that my loved one is in a good place.

Bitter disappointment! Definitely has changed over the past few years. Care for patients is almost…read morenegligible. Staff was fired several times for lack of care. Seem to care more about their bottom line than patients. Do not recommend at all!

My mother lived here for a few years. The conditions really deteriorated over the last year. The…read morefood was poor and the health department shut down common dining service for about two weeks. This was not the first time it happened but seems to be a recurring problem. There was some gastrointestinal aliment going through the residents and they wanted individuals to stay in their apartments or leave the build. Isolation like that is awful for senior citizens. Meals were delivered to units but arrived late and were of poor quality. The home health care agency that is part of this facility is poorly managed. Aides don't show up. There is no back up and residents that are old and frail don't have the resources to fend for themselves. When you are looking for a place to put your Mom, Dad etc. don't choose this one.

DON"T MOVE THERE!----My mom moved back to NY to be near family. When she first moved in to Atria…read moreRye Brook, the facility was well run, had a fully stocked cafe with snacks replenished throughout the day and a decent restaurant. Not anymore! The snacks are gone. The restaurant is awful and The Cafe only has awful coffee or lukewarm tea, no snacks. Every year the rent increased over 3% and the quality went downhill. At holiday times, they used to invite family members (for free) for dinners or lunches. Now the parties only include the residents, (maybe a desert only party for Halloween or Christmas). THere used to be family barbecues for the 4th of July & Labor Day. Those celebrations no longer include families. The windows in the apartments are all broken. They don't open. If they do, they won't close. Frequently the heat & a/c are broken. The infrastructure needs to be replaced. It was poorly designed and very cheaply built. The individual heat or a/c units in the apartments are VERY noisy & inefficient. My biggest complaint however, is the other component,ATRIA HOME CARE, which runs the optional home health agency in the building. Although it is very convenient to have this on-site agency, the quality of the care is questionable in many ways. The agency is understaffed and poorly run. Many of the aides are not well trained to deal with the personalities and problems of senior citizens. There is only one licensed nurse on staff, and no one is there at night. Absenteism is a problem and they don't have enough staff to cover the needs of the residents on a daily basis. THe billing system for Atria Home Care sends out fraudulent, inflated bills and doesn't check the accuracy of their own accounting. They use a phone system to track the charges for Atria Home Care. The system frequently overcharges for the service and if you don't check the bills line by line you could be overcharged thousands of dollars. NO ONE CARES. This agency needs to be reported to the Better Business Bureau in Westchester County. If money managers or insurance companies are paying these bills, without carefully checking the charges with the residents, I am sure the bills are frequently wrong. Atria Home Care is not an agency you want to hire to care for your loved ones. Stay away, they are not caring or nurturing, they are just a business in place to make money. Atria Rye Brook is a residence that costs a ton of money and barely delivers.

I was warmly greeted by the head of Activities, Ms Charmaine Levy…read more The Staff was friendly and greeted me cordially. I happened to speak to a resident and had a nice conversation with her. I made her feel at ease and enjoyed the short conversation with her . I am looking forward to volunteering here. The Bristal is beautiful and inviting. I highly recommend the Bristal, after visiting several Assisted Livings over the years with my Mom, who passed. who was considering living in one, : The Bristol by far was and is in my opinion way above in all other Assisted Livings in the Tri State area , in all areas of care, for anyone seeking to live in an Assisted Living environment.

Rena, Dayna, Eileen, Isabel, Irene, Charlie Ruiz are just a few of the many names of the wonderful…read morepeople who took care of my mom for 5+ years... First class service, caring, kind and very attentive staff. They really care and do their best everyday to make it a safe, fun environment for your loved ones! Thank You To The Fabulous Care Givers at the best place in White Plains for assisted living!

My mom has been a resident for a little over a year and we will forever be grateful to everyone at…read moreThe Chelsea. They show her love, keep her safe, respect her dignity, and most importantly she is happy. We looked at numerous communities and appreciated the compassion of admissions. She was transparent. Are things perfect no, but we advocate for mom and they always step up. To the reviewer with the photo, we remember your mom as we come daily and assumed she had no family. I want to tell you, in your absence, we witnessed staff making her laugh, they showed empathy & care for her safety. We trust we made the right decision and we wouldn't have mom anywhere else. Thank you for taking such loving care of her! God bless you all!

just now NEW We moved…read moreour dad into the Chelsea at Greenburgh at the end of December 2021. I wanted to wait a whole year before writing this review. Let me first address the one review stating that the Chelsea has a predatory process. While I completely understand the frustrations of the paperwork and the entire process you have to go through, It's not predatory. Every facility requires this. I know because my brother and I visited 5 facilities, and this is the process. I do wish it had been simpler, but it never made me feel like it was predatory. The staff at the Chelsea are all wonderful. I am there all the time, as I am a freelance makeup artist running my own business, and make my own schedule. The Chelsea is ten minutes from me so it's easy for me to stop by often, and my dad likes my presence. I also did not want a facility that was too far from me or my brother who lives in NYC. He can easily take the train from GCT to the very close by Hartsdale train station. In our search for an assisted living facility it was important that not only did it have good care, but that it be aesthetically pleasing, and that the staff be friendly, caring and attentive. I have gotten to become so friendly with the staff. The staff is always around, helpful and kind. I am so especially fond of Franchesca, who did our tours, as I went alone initially, and came back with my brother. She is literally one of my most favorite humans on the face of the earth. The most kind, caring and genuine souls out there! The Chelsea's decor is beautiful! So modern and visually alluring. There were some growing pains in the beginning with the move and transition, but it's going to happen no matter where your loved one ends up. Management has always made the time to discuss any issues or concerns and offer resolutions. I know we made the right choice with the Chelsea. There are also tons of great restaurants, shopping and activities in the area to do with your loved one when you visit. Our dad likes the food here and the daily menus always looks appealing. They are also trying new offsite activities for the residents and are open to feedback. You can bring your beloved pet as long as you can safely manage him/her. My dad has his 9 year old labradoodle here, and she is the star of the Chelsea! Everyone loves her. Last year was a big process of change with our fathers new life and his early stage dementia. This isn't easy at all. If you drink alcohol, you will probably drink a lot more. As stressful as it is managing your loved ones life and finances, I can go to sleep knowing our dad is safe and not burning the house down because he forgot to turn the stove off. Go visit the Chelsea!!

Nurse was rude and impatient with my grandfather and mother and it was also understaff and it was…read moreway too hot in the rooms! I don't plan on going back!

I teach Zumba for seniors at the Osborn. I am presently teaching independent living. The residents…read moreare in incredible shape physically and mentally. The entire vibe there is upbeat. There is a strong sense of community and caring by both the staff towards the residents, and by the residents toward each other. There is always something interesting going on. I have had the opportunity to have lunch in the dining room. The food was extraordinary. Healthy and top quality. I have also taught 8n the Pavilion memory center wing of the Osborn. I have witnessed the lovely care and respect for the residents here too. The grounds are STUNNING. The interior is gorgeous and beautifully appointed. There is a distinct sense of grandeur at the Osborn. I have taught all over westchester for 20 years. Nothing compares to this magnificent place.

Great personalized care with quick reaction to changes that are needed…read more Caring staff for employees and clientele.

Excellent home health care for my 91 year old mom from the day she was admitted for rehab. The…read moreagency has been very helpful with consistent coverage and outstanding employees. We live 3 hours away and never had to worry about my mom receiving quality care while she stayed at home. Would highly recommend. Joe and Brenda M

I am writing to formally report the unacceptable treatment I received from your facility during my…read morerecent attempt to be admitted as a residential patient for therapeutic care due to significant mobility challenges. Prior to contacting your facility, I confirmed with my healthcare provider that I was eligible for up to twenty (20) days of residential care. My primary care physician and healthcare provider fully cleared the admission, and the Director of Admissions at your facility acknowledged that all necessary information had been provided. However, after completing every required step, my admission was rejected by the facility's Administrator without explanation. Despite my request to speak directly with the Administrator, I was denied the professional courtesy of a response. At 83 years of age--and while experiencing severe, widespread pain--this lack of communication and disregard for my medical needs was deeply troubling. I consider this behavior to be unprofessional, unethical, and reflective of grossly substandard practices. As a result, I find it necessary to formally report this incident to ensure that others are not subjected to the same neglect. Wendell Johnson

BEWARE. DO NOT PLACE LOVED ONES HERE! My father was a…read moreresident here for over 6 years until he passed away. Neither administration nor social work put "care" over "business". Greenwich Woods had my "competent" father sign over Power of Attorney (from me) to an individual I did not know almost immediately. The following week, the facility petitioned the Greenwich Probate court to involuntarily conserve my father. If this happens to you - *bring your own attorney to the probate hearing*. My father had worked hard his whole life, owned a home and had savings. He died indigent, with this facility sucking every last penny out of him possible. There was ZERO communication with family. I am my father's next of kin and health care proxy. Greenwich Woods ignored my legal standing as Health Proxy. They did not make me aware he was hospitalized or had their medical staff at a probate hearing to put my father into hospice status. Between the wrongdoings of Greenwich Woods and the very crooked, abhorrent conduct by the probate court-appointed conservator, my family was robbed of the opportunity to say good bye to our father and his final wishes - contained in a deliberate living will created by an attorney - were not honored. The conservator posthumously declined an autopsy for my father, before his next of kin was called with news of his death. This decision made planned organ donation impossible and added salt to the wound of losing my father. Greenwich woods has no redeeming qualities to which I could even attribute one star. My father, who was bedridden, did not brush his teeth for all of the days and years he lived there. The nursing staff didn't help or insist he maintain personal hygiene. As a result, his teeth fell out. I could not be stronger in my recommendation to NOT send a loved one to this facility. Save your families, explore elsewhere.

STEPS Home Care, based in Westchester and now in Connecticut, is family owned by sisters Jennifer…read moreBaukol and Lisa Wade and they care deeply about their clients. Jennifer personally visits her clients, hand-picks their companions/aides to make sure it is a healthy and happy fit. My parents live in California, but if they were local, I would not want anyone but Jennifer and STEPS to provide their care.

From the owner: Steps Home Care has joined the Home Care Assistance family to the business information and put our…read morelogo in the photos section. All of our Home Health Aides (HHA) are Certified and have at least 2 years of prior experience. HHAs provide hands-on, non-medical care to those experiencing physical and/or cognitive impairments, which make it difficult for them to remain independent. This level of care is often more than an informal Caregiver can provide. Our HHAs provide help with Activities of Daily Living such as, light housekeeping, meal prep, medication reminders, transportation, transferring, help with ambulation, hygiene, toileting, etc.