My mom has lived here for +13 years. The food has been terrible and now getting even worse, if…read moreit's possible. The senior management is uncaring and fails to implement changes for improvement of any kind. If you are thinking of moving here, better to check with numbers of current residents first. HHH sold their affiliated nursing home and rumor is Westchester Meadows is for sale.

Just as I predicted. I wrote a review a couple of months ago. A concerning one to say the least…read more I received a song and dance noting how they strive for excellence and their top priority is the care of all patients. Their response asked that I contact them privately. Hell no!! Look at your 1 star ratings - there are so many - it will keep you reading for awhile. the information shared on the ratings is enough to make change if you wanted. My review is nothing new. Again , this place is a disgrace and no one should place a love one there. This is not just me or other families. A doctor from a hospital spoke to staff after the grove caused the patient a trip to the er which resulted in deterioration of the patient. After getting off the phone the doctor turned to me and was in disbelief noting the lack of knowledge and how grossly unprofessional the medical staff member was. I cannot stress enough how god awful the Grove is. If you want untrained, unprofessional and quite frankly unqualified individuals caring for your loved ones , you find your place.

The Grove is truly an exceptional facility. From the moment we arrived on a Sunday night at 8:32…read morePM, my mom was immediately welcomed and her care began right away. Within moments, a team of five professionals were already attending to her. I was completely overwhelmed--in the best way--by their professionalism and kindness. I couldn't stop crying, not from fear, but from joy and relief, knowing my mom was finally in a safe and caring environment. Just prior to this, my mom had been at another facility for less than an hour, where absolutely nothing was done. We brought her back home because it was clear she wasn't receiving the care she needed. The contrast with The Grove has been night and day. In just 12 days at The Grove, we have already had an in-person care team meeting. Together, we agreed that my mom should see a specialist physician. The meeting was yesterday at 1:00 PM--and by this morning, I had already received a call with an update confirming that the physician had seen her. If that isn't true care, I don't know what is. Do not hesitate to bring your loved one here. They will be fully taken care of with patience, compassion, and dignity. And just as importantly, the family members are also supported and treated with kindness. We will forever be grateful. I would like to recognize the following exceptional team members who have truly been a blessing to our family: Razel Gallo Director of Community Outreach Liaison Anjali Sebastian Director of Concierge Services Shatirra Lee Social Worker Jessica Davidson Director of Rehabilitation Nicole Pacheco RN If I could name every team member, I would. An outstanding facility with exceptional professionalism and kindness throughout. Forever grateful,Beth Zambrano

Incredible help from Leana! She knows the ins & outs of Westchester, and helped us find and secure…read morea coveted senior living facility for a family member. She is always available, extremely prompt, and a great sounding board for things that come up. We had no idea how to approach finding a place for our family member and she provided thorough insights and tailored advice based on our situation. We couldn't have made this a successful transition without her. She also has a great network of referrals. Thank you!

New Leanna Walsh is amazing. Working with her was an…read moreabsolute pleasure. She spent the time figuring out what our needs were and came up with amazing choices. It was hard to choose. She is thorough and organized. Leanna follows up and answers questions and even visited my dad at his new assisted living facility! I would refer her any day !

My mom has been here 3 times and loves it so far. She is SUPER critical (so am I), so this is a…read morelittle shocking, yet amazing. Everyone has been extremely kind, and she says the staff is also kind to each other. The exercise guy is a big hit with her and this is in addition to her twice weekly PT sessions. She went on a trip with them and had a great time. I'm happy as long as she's happy so I'd definitely recommend them.

WOW!!! Starting and ending the days with Alex the driver sets the right tone for the day - his…read morewarm smile, peaceful and caring demeanor warms my heart every time during pick up and drop off routines. Also, I am floored by the vast improvement my mom has made since she started attending the Between Ages Adult Social Center. Ms Richardson and staff is 100% pro elderly, the environment is friendly, clean and welcoming. The activities are beyond imagination and extremely creative. Just seeing my mom's eyes light up from her Art & Craft DIY bracelet making, library visits, circle time events, bingo and field trips - we have so much more to talk about daily! My mom is back and please do not hesitate to take your loved ones to this social center because the experience is beyond measure. Thank you Between Ages Adult Social Center Dream Team for making my mom feel like 18! Love Nadine

My dad was there a few years ago.He got the best care ever the nuns were the best with himread more

My wife, Mary spent the last five weeks of her Earthly life at this facility after dealing with…read moremetastatic breast cancer for seven years. The women who hadn't yet taken their final vows, the CNA's took care of my wife with love and respect. They WERE doing God's work. The housekeeping staff, the activity directors and all the volunteers as well. The nurses, not as well but reasonably professional. The administration - Not so much! When my wife expressed a concern she had for her safety I followed the procedure and went to the nurse on duty. NO was her answer. Nothing like this happens. I went to Sister Damien's admissions receptionist, Joann. I heard from her, "DO YOU KNOW WHO YOU'RE TALKING TO?!" Sister Damien told me brusquely everything is fine and my wife was drugged, dreaming or otherwise creating something out of nothing. Sister Stella, the main administrator, listened to what I had to say and did her best to put me off. Not one of these expressed and wish to speak with my wife and I felt that there was NO empathy shown and perhaps little respect. I only saw what appeared to be closing ranks and loyalty to the order (Cult?). The receptionist I can forgive because I know she's a recent convert to the Catholic faith and I have seen that this creates a certain over zealousness in the time after confirmation. The lack of respect and/or empathy by the sisters I find reprehensible though. Another issue was that the nurses would not allow my wife to leave the bed, instead telling her to defecate in place. and they could clean it afterward. They claimed this was a matter of the Foley catheter and that she was a fall risk. I had been my wife's caregiver for several months and was able to get her properly to the toilet. My feeling was that was contrary to the idea of death with dignity. Please understand that this is my opinion based upon my recollection of the events that took place more than three months ago, but I am quite sure I have accurately described the events.

I am very pleased that I chose BrightStar Care of White Plains. Their commitment to client care and…read moreintegrity of their staff make families of loved ones completely at ease knowing that they are being looked after the way a family member would look after them. In essence, I am happy to say that BrightStar Care of White Plains are our "extended family."  I would highly recommend BrightStar Care of White Plains to anyone who asks for in-home care as they are, in my opinion, the best and most trusted in their field.

Brightstar has excellent caregivers . They have been with the agency for a long time and love their…read morejobs . The office staff is very helpful. It was a great experience everytime we need their assistance

Been a pleasure working with Malica and her team. They are responsive and provide great staff for…read moreour facility.

Had a great experience my companions name was Jessica and she helped me get home from a medical…read moreprocedure that I had in the city 5 out of 5 very affordable too !!

Zero stars if I could choose it. Arranged for home care for 3 days a week. By week 2, the caregiver…read morewas taking days off. At week 4 the caregiver contracted Covid and was out for 13 days. The office was unable to find a replacement and was quick to exit the agreement with me. When I asked for the key to my home to be returned, they said they would mail it to me. I think you would be wise to avoid this company.

Home Instead gave me exactly the help I need. I am 90 years old single man. I started needing help…read moreabout 1 year ago. I explained what help I need : Preparing meals, cleaning, laundry and other small home care services. I need help only for a limited number of hours per week. The help they sent me filled exactly my needs. She is a hard worker who knows her way around a household and be it a simple task like cleaning or something unexpected and more difficult she will do it. She is honest and reliable and has a pleasant personality. She is easy going and you can have at any time a pleasant conversation with her. Once a month her supervisor comes to my home and I have a pleasant discussion with her about the service I get and about my personal physical condition and about how I take care of myself when I am alone. The professional advise I am getting from her is always helpful. George G.

The adult emergency triage nurse was a older YT man and was extremely rude. So rude I did feel…read morecomfortable answering questions from him and they refused to have a different nurse assist me/ Finnish with the questions. Worst hospital in the area for so many reasons but that was just my most recent experience and it officially my last time choosing to go there for ANYTHING. I hate this hospital. It's like most of the nurses have a chip in their shoulder which is strange when you are going there for help.

I am currently here and the wait to go back to get seen has been for over 4 hours. no EMERGENCY…read moreroom should have people waiting this long especially if it has to do with chest pains when having a history of asthma and getting dizzy by the amount of people that are here. when we ask the staff they are super rude and tell people to just wait. we don't come here to just be idiots we come because we have an emergency. i thought this hospital would be better and quicker to come to since i was in school up the block from here but no i should've just gone to one in new rochelle smaller but are seen quickly. if i could give zero stars i would