Real product does NOT resemble description The beer board is not a beer board. It is just a flat paddle. The four unique glasses are anything but different. I received 3 of the same pint glasses and 1 slightly shorter pint glass. The beers could have easily purchased from a grocery store. read more

BroCrates - Beer, Wine & Spirits Near Me - Santa Fe Springs, California

DO NOT ORDER from this company! I ordered a father's day-type crate to include beer & a "decadent giant cookie decorated with a sweet...message" to celebrate a retirement. "Each cookie is perfect for sharing, not too sweet and carefully hand-decorated, making it the perfect dessert to gift or serve for every occasion." The photo had a very sleek, dark wooden box, while the crate received was a very simple, light wooden crate. It was not delivered on time so the recipient was already gone from the company by the time it arrived (a few days later). While it had beers, the "large, decorated cookie" was replaced with 2-3 bags of packaged off-brand cookies, the size of which would have come from a vending machine. There was also the most random bottle of hot sauce. Um, what?! I had several interactions with customer service, and the final response was, "...Substitutions are common in the gifting industry, as product availability can change frequently. In these situations, we carefully replace unavailable items with similar products of equal or greater value to complete the order without delay. The degree of substitution can vary, and in rare cases, the entire contents of a gift may differ from what was originally shown. Because of the high volume of orders and time-sensitive nature of many deliveries, we're not always able to contact customers in advance about specific substitutions. As outlined in our substitution and refund policies on our website, unavailable items may be replaced with similar products of equal or greater value, and substitutions are not eligible for refunds or compensation. Terrible! Never again! read more

I placed an order for a client who was retiring. Received an email stating items had been delivered although when I checked with my client he indicated nothing was received. My client then advised if by any chance I had sent him a gift that was glass as someone had delivered a black garbage bag that had broken bottles. Nothing to show who it came from or who it was to. He thought it might be a prank by some young kids so he did what any normal human would have done in his case. He thru it out. I contact customer service and spoke to someone Rika who refused to provide her last name or allow me to speak to a manager. She claimed she is the highest person to speak to. She stated without pictures of the broken glass and black garbage bag nothing could be done. I am so sorry I did not check the reviews because apparently this is standard practice for this business. BUYER BEWARE!! read more

Do NOT order from this company! They charge $19.99 for shipping and ask what day you would like it delivered. Upon receiving notification it was shipped it states it will not be delivered until 2 business days AFTER what it was scheduled and paid for. Customer service states it is estimated. Why ask for a delivery day if it's "estimated." There is no bad weather holding this back and customer service could care less. While I understand it states "typical delivery times" they should not have you pick a delivery date. This was a Father's Day gift that now will not get there in time. Take your business elsewhere it is junk and the company could care less. read more

BroCrates - Customer service - Beer, Wine & Spirits Near Me - Santa Fe Springs, California

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Please everyone...report to report fraud.ftc.gov like many of the rest of the reviews I did not receive the product that I ordered. Not only did I receive it incredibly late... Every single item was different. There was not a single item that was in the crate that I ordered. In fact, I didn't even get a crate... Which is what my order was supposed to come in. Customer service is useless. Because they are a fraud company. Please report. read more

This is a bait and switch company. We ordered four whole salami in a nice box and what was shipped for my dad's birthday was four packages purchased from Aldi's do not order from this company. We called their customer service line and it was terrible and they said we had to submit an email and they would review it. Terrible product and terrible service. read more

BroCrates - What was sent - Beer, Wine & Spirits Near Me - Santa Fe Springs, California

I wish I had pictures to post of the items I received but I still do not have my product and they are refusing to give me my money back. This business is a scam. Please do not use them. I wish I would have read the reviews prior to even clicking on their page. My order is lost, they are taking no accountability and refuse to make it right. $160 down the drain. read more

BroCrates - Beer, Wine & Spirits Near Me - Santa Fe Springs, California

Please go to Yelp (not Google or their "company" website) where you can view true customer reviews (all 1-2 stars) and over 40 stories of people ordering custom options and each time receiving completely different lower end items in the crate/basket. Do not get scammed by this "company". Even though it appears legit, they do not have a true customer service department and they will immediately get defensive citing "you agreed to the terms where it states substitutions may be made". It appears they rely on this to take everyone's money for higher end items, then swap them out for lower end items to make more profit. They will say it is due to the time needed for delivery... but I ordered way in advance. They do not call or email you that they are low stock or have swapped it out so you can plan accordingly. They just surprise your gift recipient with a lower end flop of a present. DO NOT BUY FROM THEM. Go read. read more

If I could leave 0 stars I would. My fault for quickly ordert and not reading reviews. They don't deliver when expected and will not apologize or fix the situation. They also don't send what you order. Another AI customer service response just like the first. Delivered late and then delivered something other than what I ordered. Stated their many policies & disclosures that allow them to "substitute". They made absolutely no effort to send what I payed for nor apologize for their terrible service. Hopefully you'll read this and choose a reputable company- I failed this time! read more

What a scam! I'm so sorry that I did not look at reviews before ordering 2 baskets - I almost ordered 3, thanks goodness I did not. Please see the photos of what was received in the "Gourmet Wine & Treat Picnic Basket" for $172.99 - note that items from WAL-MART's Great Value brand are included! Kettle Chips from the gas station and un-branded chocolates with no nutrition/ingredient information, etc. I also paid extra to order two white bottles of wine instead of the standard red and white because the recipient does not drink red wine. They still charged me and delivered a red and white. When I emailed the company to ask about at least a partial refund for the false advertising (again, it appears like you will be getting gourmet/elevated brands and not items from Wal-Mart) I was told I must have agreed to their substitution policy somewhere before checkout. Buyer beware - this company is hawking trash and making you pay an extreme premium for a product they can't deliver. read more

BroCrates - These are the "gourmet" items in my $173 gift basket. - Beer, Wine & Spirits Near Me - Santa Fe Springs, California

I wish I had read Yelp reviews before I ordered! I don't even know how bad the order is yet since it hasn't arrived when promised. I am sure I will have to add more once the person actually gets it (if they even do). Customer service - or lack thereof - quoted their policy that they aren't responsible for anything, just like several people here mentioned. read more

DO NOT ORDER FROM THIS PLACE! Brocrates is over a week late in delivery and is providing ZERO customer service. REALLY HORRIBLE EXPERIENCE!!! I spent over $150 on a gift and they can't give me any help in ensuring it gets there EVER! read more

Hello, This was the single WORST online shopping or gifting experience I have ever had. I wasn't even going to waste my time complaining again but I am sending this on as I believe this business is non-functional and I really don't think they should be conducting gifting services anymore. Here is everything that was wrong about my order and my experience with the company. 1. This was a gift for a 21st birthday for my son that turned out to be a terrible experience for us. 2. The product was delivered late. It took 6 days-4 business days-this following the site falsely promoting typical 1-day deliveries. 3. The beer selection choices were terrible (6 Bud Light Limes??!!!). 4. I added a custom order of Smithwicks to the order. Not only was that not in the order, nothing even close to that beer was included as an alternative. 5. The order was to include a mini beer barrel. This was not included and was replaced with a cheap cutting board. 6. The costs for the full package of poor beer choices, small samplings of snacks, and the cutting board at over $130 was highly overpriced. 7. It was obvious the customer service via email was AI generated, and not helpful at all, especially in the delayed delivery process. When I called to get a live representative on the phone that person was also not helpful and was dismissive of my complaints about delayed delivery. I truly believe this business is not functional and should be discontinued. read more

Stay Away! This company is not what they say they are. I had this gift sent to me so I could wrap and give to the recipient and it looked nothing like the image they advertised on the screen. It was thrown in a clear cellophane bag wrapped like an easter bag with a printed card on a printer. It looked like a teenager did this in their kitchen as a gift. Beer rolling round. I hope they aren't flat or spew but I assume they will. A complete waste of time & money. I have emailed numerous times talking with Eden and she is a waste of time, playing dumb and no help intentionally. Do not buy from this site. It is fake and a scam. read more

the box was absolutely destroyed, tried opening it, and cut my hand deep. they would not provide any refund and am currently in process of obtaining a lawyer for damages and injury. Horribly rude, will not refund anything even though everything was destroyed and unusable read more

This company is a fraud/scammer business. Very sad what they do. Beware that what you purchase is not what they will send. I wish I would have done more research into this company before I bought what I did. The basket I purchased was advertised as 3 different varieties of sausage, one package of Brie cheese and bottle of red wine along with a raw edge tree bark style cutting board. What I received was a bottle of pepper jam, seasoning, sauce, cheddar cheese, a different brand of wine and a flat square cutting board. It was embarrassing. I contacted the company and they fought me back and forth- would not escalate the issue to anyone in management and I had to dispute the transaction with my bank. I have added photos. read more

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It's a SCAM! I ordered the wine trio because it was supposed to come in a nice crate...it came in a crappy basket instead. I thought it was a mistake and called. The woman said I had to take a picture and email it. I did. A few days later I called to follow up -- I thought they would send the missing crate in time for me to give my gift. NOPE. They replied that substitutions are normal and I agreed to the terms of service, so they would not do anything for me. Don't waste your money. read more

BroCrates - Ordered a crate, got a crappy basket. - Beer, Wine & Spirits Near Me - Santa Fe Springs, California

BUYER BEWARE. I ordered a beer flight gift set for a friend. They delivered 4 large ugly beer mugs, and a chopping block. When I reached out to customer service to express my disappointment, they cited their "substitution policy", which apparently means they can send entirely different items. There was no offer of a refund or exchange. read more

BroCrates - Does this look like a flight set to you? - Beer, Wine & Spirits Near Me - Santa Fe Springs, California

I will never use this company again. What they advertise and what you will receive are 2 different things and this is their reasoning: "Because of the high volume of orders and time-sensitive nature of many deliveries, we're not always able to contact customers in advance about specific substitutions. When placing your order, you agreed to our terms and conditions -- including our substitution and refund policies -- which allow for such substitutions without entitlement to refunds or compensation." Don't advertise the product being sold one way if it will not get to the person that way. So if they felt the need to send a bottle of soda and a bag of chips they feel it's justified because we agreed to substitutions without being notified? Its just crazy! read more

If I could give no stars, I would. I ordered an Easter gift basket from them because the expected delivery date was Good Fri. It didn't arrive Fri. On Saturday, the shipping tracker showed the basket would arrive by 9 pm Saturday. It is now 11 pm on Monday AFTER Easter and no basket. I emailed customer service and they said basically too bad- you should have chosen expedited shipping, I would have chosen expedite shipping but regular shipping was advertised to arrive on Friday. I will never order from them again. What a waste of over $100. read more

Cheap goods. They actually by law cannot substitute inferior products even though they say they can. They are scammers! Gift companies cannot legally substitute a different or "inferior" product for the one advertised or agreed upon without the customer's consent. Here is a breakdown of the relevant legal principles: Consumer Consent: Unless the seller has your explicit consent to agree to a substitute, you do not have to accept one. You have the right to return the substituted item and demand a refund for the original product purchased. Deceptive Trade Practices: Substituting an inferior good while marketing or implying it is the original, specified, or superior item can be considered a deceptive trade practice. Laws prohibit companies from engaging in misleading advertising or making false representations about their products. Intellectual Property/Trademark Issues: If the gift company suggests an item is a specific brand (e.g., in a gift basket description) but includes a different or generic one, it could potentially violate intellectual property and trademark laws by misrepresenting the source or quality of the goods. Contract Law: When a customer purchases a specific gift (or gift basket with specified items), it forms a contract. Substituting a different item, especially an inferior one, is likely a breach of contract. read more

BroCrates - WHO IS THIS? FROM BROCRATES BOX?? THEY DON'T EVEN HAVE THEIR NAME ON THE BOX! - Beer, Wine & Spirits Near Me - Santa Fe Springs, California

I am beyond disappointed with my experience. I placed a large order based on the products shown on their website, but what I received was a complete mess. First, the company switched out several items I ordered for completely different products without my consent. If I wanted those items, I would have ordered them; you can't just decide to send substitutes without asking the customer. To make matters worse, the packaging was negligent. The glass beer bottles were not wrapped properly--they were loose in the box and arrived shattered. On top of the breakage, most of the items I actually paid for were missing from the shipment entirely. When I reached out to resolve this, providing clear photographic proof of the broken glass and the incorrect/missing items, the company refused to issue a refund. Their customer service is nonexistent, and their business practices are deceptive. Do yourself a favor and shop elsewhere. This company takes your money and sends whatever they feel like--if they send anything at all. read more

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Complete scam of a company. A gift basket was ordered, with lots of added items and upgrades included yet none were received. When reaching out to customer, we were told they can substitute whatever products and we agreed to their terms when we checked out. We received the $79.99 gift basket and a potted plant. Not a single added or upgraded item. Stay far away from this whack business that will scam you. read more

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I ordered a black label crate for a relative to be delivered on his birthday. A couple days after placing the order I was informed that it will be delivered two days later. When the recipient received the gift, I found out the gift set was completely different than what I had selected. Upon speaking with customer service, there is a substitution statement that you agree to when you place an order. There was no communication made with me that there will be a substitution as what I selected is out of stock. I wish I knew sooner because this relative now has a gift that I didn't select nor do they like the liquor selection that was sent. I thought this was a cool concept but now I won't be ordering from here again because there is no guarantee that what you select is what the recipient will receive. Upon further review, reviews.io shows so many customers who experienced the same situation and were all left disappointed and misled. read more

Stay away from this scam of a company! Wish I would've read the reviews before I ordered the Hole in One basket for my son's birthday. Nothing about this basket said "golf". There were no chocolate golf balls, the cookie was random and the cutting board and tools included were cheap-looking substitutes. And the bottle of liquor that was supposed to be included was substituted with a brand my son doesn't even like. Apparently, everything they show on the website is a lie. I'm filing a complaint with the Better Business Bureau next. This company should be shut down! read more

BroCrates - Beer, Wine & Spirits Near Me - Santa Fe Springs, California

1. Great idea 2. conclusion: product not delivered. I asked for proof of delivery or options. They basically told me to F off. so I was forced to call the bank. 3. my buddy still doesn't have a gift conclusion read more

please review ai i didn't what a disaster bait and switch ever made it for christmas damage in shipping need i say more read more

Never received my order that I put in in October. I bought it for my son as a Christmas present and we never received it. Just got a lot of run around like I was told it was stuck at the post office. It wasn't! Filed a complaint with BBB but haven't heard back from them. Don't ORDER FROM THIS COMPANY...BroCrates! read more

I created a custom crate, meaning I selected each product individually, and each product had its own individual price. However, when the crate arrived, I noticed that Brocrates had substituted some of the products I selected with cheaper options (e.g., a bag of chips instead of fancy crackers). In addition, I emailed Brocrates within 5 mins of placing my order to explain that the shipping address was incorrect (it had been populated with the billing address) and to request a modification. They emailed me asking for my order number, but I didn't see it. So, instead of matching my name, email address, and phone number (which were all in the email I sent) to the order I had just placed and correcting the address, they just shipped it to the wrong address. When I received the shipping confirmation email and realized they were going to deliver it to the wrong address, I called customer service and was told there was nothing they could do. So, I ended up with a Brocrate that cost more than $150, delivered to my office (the billing address) instead of to my father in Vancouver for his 80th birthday. I will never do business with this company again. read more

I wish I read these reviews before I ordered! Learn from my mistake and if you're here before purchasing, DO NOT ORDER from Brocrates! It's a great idea in theory, but you will not get what you think you ordered and it will not arrive on time. Not only were the snack items wrong, but they were literally Good & Gather (aka Target) brand, which is almost comical. But most importantly, the gift arrived 2 days late and, as we all know, the main draw to a delivery gift box is delivery on the specific date. When I brought the issues up to CS, I'm pretty sure the response was computer generated, and it was very cold and unhelpful. They basically said they don't give refunds under any circumstances and that the delivery date is just a ballpark (not how gift delivery services are supposed to work). read more

This company is an absolute joke! I placed an order for our CFO on 10/7/24 to be delivered on 10/09/24 & the package has yet to arrive & it's almost 5pm ET on 10/11. They initially advise I contact the courier (OnTrac) which I did but they provided zero guidance. I just keep getting from them that it's on its way. BroCrates is not taking any accountability for the matter and blaming the courier. Yet, no one can tell me where this package is and not that it matters, but it's over $300. This was a big birthday for our CFO and it is mortifying that he has not received it. Do yourself a favor, avoid this company at all cost!! read more

BroCrates - Beer, Wine & Spirits Near Me - Santa Fe Springs, California

I ordered one of these baskets for a client and they called to thank me for the sparkling wine when I upgraded them to a bottle of whiskey. It's a gift basket I sent to a customer how am I supposed to send a picture when they already opened the gift and started using it. I will never order a gift basket from this company again. read more

Poor customer service. Substituted multiple cheaper items, and never refunded the difference or tried to make it right. Purchased over $200 worth of goods, and honestly it wasn't even close to worth the value. Will not use this service again. read more

Wish I had read the reviews before purchasing. Customer service is a joke. They were so fast to respond that it is obvious that they expect a terrible experience and obviously do nothing to improve. The length of the reviews tells the story... AVOID this company!! read more

Spent $250 for beers and snacks and received no beers whatsoever. They will not refund me or give me the beers! Do not give these people your money! Scam! read more

Scam organization - total bait and switch scam. I ordered The Ultimate Black Label BroCrate box for my brother and he received a jar of relish, 2 cookies and Jai tea. Stay away read more

Horrible!! Order was late, over priced, totally incorrect, missing parts, and broken!

Ordered a craft beer crate for my dad for Father's Day. What he got was 6 very generic beer (Miller Lite, Sol, Stella, Heineken, Grolsch, Hoegarden). I submitted a complaint and was told their fine print said they could substitute as needed. For $71 he probably got $10 of beer with a $5 carrier and $5 worth of shipping. Customer service sucks. They basically laughed and gave no recourse and took no accountability . Maybe they should label the product as "gas station beer crate". read more

BroCrates - What I thought I ordered. - Beer, Wine & Spirits Near Me - Santa Fe Springs, California

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Brocrates is a complete SCAM. Like many others on this review page, I wish I read them before ordering from this company. It angers me that this place is in business. A friend's father passed away so me and colleagues thought to send him some booze and food instead of flowers. He loves tequila so I selected the Cinqo de Mayo basket that was portrayed on the website containing a nice bottle of Maestro Dobel tequila, some Coronas and assorted meats, cheese and chips. He received a cheap bottle of Absolut vodka, cheap meat and cheese and a bag of chips that can be purchased anywhere. I informed the company and they asked me for a photo of what was delivered so I did. No response. I followed up again after 2 weeks. No response. I followed up again today after 4 weeks and I've lost my patience. This is a horrible way to conduct business and I'm embarrassed that I fell for it. DO NOT ORDER FROM THIS COMPANY. Customer satisfaction and customer support are not a priority. read more

If I could give a Zero I would. Left a review on their website and It was never published. WHICH IS WHY THEY HAVE NO 1 AND 2 STAR REVIEWS. They don't allow publishing of reviews lower then 3. Here is the review I left: Terrible Customer Service I was so excited to order a crate for my boss as a going away present. I placed my order on August 27th. It is now September 6th and my order has been "In Transit To The Next Facility" sine August 31st. It has not moved in 7 days. I first tried the e-mail option to contact Brocrates and was sent a message telling me it was on the way. The email that was sent to me called me by the wrong name and was clearly a form letter. The next day I tried the chat option and was given the exact same information. The next day I called and talked to someone who informed me I had to wait another 2-3 business days and they would see where it was at that time. So to recap my order has been sitting in the same place for a WEEK and all Brocrates is telling me is I have to wait! Wait for what??!! No apologies, no other options have been given to me. They have what I think is an excellent product at a reasonable price but could care less about the customer experience!!!!! As an update it is now September 9th and my order is now in Puerto Rico!!!! Instead of Minnesota. Unbelievable! read more