Stellar Service, Professional, and Incredibly Friendly I am writing this review following my experience with Broncs Towing. I had a flat tire while en route to an appointment, turning a routine afternoon into a stressful situation. From the moment I called AAA, the service request was handled by text. The estimated arrival time was already faster than I expected, but the tow truck operator arrived even sooner. His speed and efficiency was truly appreciated drastically cutting down on my stress and waiting time. The service provided was flawless. The operator was the definition of professional. He quickly and safely assessed the flat tire and efficiently switched the spare. He was educational, taking the time to give me helpful advice on what to do on my way back home. Beyond the speed and professionalism, the standout quality was his friendliness. It's rare to encounter such genuinely pleasant and helpful service, especially in a stressful situation. He turned what could have been an awful, time-consuming breakdown into a positive experience. If you ever find yourself needing assistance--whether it's an emergency or planned tow--I cannot recommend Broncs Towing enough. They are quick and professional. Thank you for getting me back on the road so quickly! Five Stars is not enough! read more

Broncs Towing - Flat tire - Towing Near Me - Redlands, California

I've just experienced the most pleasant young man who helped me with my car today from Broncs towing. I think his name was Jesus. He was such a pleasure very polite and courteous. Thank you again Broncs towing Denise. read more

Today my car got stuck in reverse when I went to leave the gas station. I have AAA so I called for a tow and I was assigned to Bronc Towing. Juan was my driver and was amazing!!! He asked me to open the hood and showed me exactly what the problem was, a little part had broken. He took me to Auto Zone and helped me by putting the part on and I was good to go. Juan was so kind, friendly, professional and went above and beyond, thank you for making my day Juan!!! read more

When you're having a bad day, it's really nice to deal with someone who is so positive & smart & personable & friendly and has such good positive energy! I'm not usually so lucky, but I have been lucky enough to experience Jon's great energy and professionalism and attention to detail two times now in response to my Auto Club service calls. KUDOS, JON! This guy is awesome and always so refreshing & reassuring! Request him personally if you can and let him make your day a little bit better! read more

Amazing service! Son's battery was dead. Had to go pick him up. Called AAA today, the 4th of July. Got an ETA of 2 hours, then Broncs towing showed up in 6 minutes. Talk about a lifesaver. I believe the driver's name was Kent he was polite, helpful, and super fast. I'd definitely recommend them for all your battery and towing needs. They are very reliable!! Thank you so much:) read more

My 90+ year old parents were stuck in a parking lot with what seemed to be a battery problem. John with Broncs came out and when the jump didn't work, he kept trying other things to try and start the car. He was thurough, knowledgeable, professional and extremely helpful. When he discovered it wasn't the battery he not only called the tow service for my elderly parents, he waited in the parking lot until the tow truck came. Then, the Broncs tow truck came and he was also thurough, knowledgeable, professional and extremeley helpful - towed the car to our home and got it in a very tight garage. We are so grateful to Broncs. If I could give a higher star rating, I would. Thank you Broncs. read more

As a Triple AAA member, I needed my battery health diagnosed as well as a jumpstart. Robert was here in less than 15 minutes and he was so friendly. Thanks for your help, Robert; You were amazing!! read more

Had Broncs come out via AAA to tow my car to get a brake repair. I have to say Victor was the friendliest, most professional driver I have ever dealt with. Just a little bit of kindness and a great helpful attitude makes a world of difference. I was having a bad day and he turned it around. We need more Victors in this world! read more

Had a tech out come out this morning for simple repair. He stated he battery tech and not mechanic, but after carefully listening to my situation with brake lights staying on and my knowing problem and having repair part he took up the challenge and resolved my problem in minutes. Thanks Broncs old age no fun! read more

Something on the freeway flew off a truck in front of me a hit my tire causing it to pop and bending my rim. Called AAA and they sent Broncs towing. He was there within 10 minutes. I was very shakin up and the tow truck driver was so nice. Went above and beyond to make sure I was okay before even dealing with the car. read more

I don't usually leave reviews, but I feel like people should know what happened. My car was impounded by Redlands police departments and taken here. When I got it back the next day, some of my belongings were missing--$40 cash, my portable speaker, and my jumper box. None of it is super expensive, but it was mine and I had already paid a lot of money just to get my car out. When I called to ask about my missing items, the person I spoke with was extremely rude, yelled at me, and told me they don't have cameras. I wasn't expecting special treatment, I just wanted my things back. Instead, I was disrespected and left with the loss. People deserve to know how this business handles customers. read more

I called AAA because my car wouldn't start and the website said it'd be 120 minutes, but then i got a confirmation text saying it'd would be here within an hour. then 3 minutes later i got a call from the tow truck asking where exactly I was since the pin on the map wasn't accurate. I thought they were confirming but they had arrived! within less than 5 minutes, which is insane. then the person towed my car to the nearby mechanic and while there wasn't space to have the car roll into the spot straight, they managed to roll it off and perfectly park in the space anyways. they were super nice the whole time and super fast! read more

just had my truck towed the young man that came was very nice and courteous. Joseph was his name. every time I've this company I've had good service I give them five stars Because being a senior citizen, it makes you feel good when you get good service from young people in read more

We called AAA for help and they sent Bronco towing , there téch Julie came out and low and behold I was glad it was Julie again cus I meet her 2 years ago on another call I place to AAA for a jump for my battery she was so professional great personality and was very pleasant did it all with a smile and helped us get back on our way quickly ! Excellent, Customer service I also I spoke to the manager of bronco towing Company, LJ, and he was also a charm to work with. I called him to commend him on. What a great employee Julie is. They are a 10 star rated company in my eyes , don't hesitate to use this company there the best ! read more

I was doing a test drive on my newly restored 1957 TBird when we had a fuel pump issue. Broncs Towing came quickly with a ramp truck that I had requested. When the car was taken off the truck the rear fender panel was damaged. This car had less than 7 miles on the the completed restoration and it came back damaged. It is heartbreaking. read more

My truck needed to be towed. The guys at Broncs Towing were quick and helpful and very kind. You're in good hands. If you have aaa well worth your money. Great value! read more

The Tesla Roadside Assistance connected me with Bronc's Towing with an estimated time of arrival of 160 minutes (or 2 hours). They sent the right Tow Truck Driver for the job; Roman arrived within 30 minutes. As soon as Roman arrived, he immediately started prepping and diagnosing the car for tow. My car had a unique issue (service advisors agree with this) where the entire left side was nonfunctioning -- the doors, mirrors, charging port were all inoperable. The driving gears did not work which meant we could not put the car into 'Neutral' to pull it out to the street between homes (which was narrow due to the community's building layout). On top of this, the 'Tow Mode' option was also unavailable which meant we definitely could not put the car into 'Drive' or 'Neutral'. This made it challenging for the tow to take place (especially because the car was parked reverse to the most left side of the garage) but Roman walked me through different ideas and scenarios to figure out a solution. He was patient in pulling out the car carefully, at the right angles, and in intervals until the car was completely out of the garage. At the end of it all, the car was delivered safely to the Tesla Service Center for diagnostics and repair. Big thank you to Roman! I will keep Bronc's Towing contact for future referrals. read more

My Husband and I are very grateful to Bronco towing's Romeo (Juan Jr.) he was so nice and helpful. We waited only 13 minutes for Romeo while we were waiting 6 hours for my roadside assistance Fast track towing to show up. Thank you for your service. read more

The dust plate fell under the minivan and we called AAA to have it towed to Midas. Sam was the man who came to help us. He was polite, helpful and kind. Our experience was positive. read more

Very kind hearted people !! They have fast service and can get the job done efficiently !

Great and fast service! Broncs towing came to the rescue when I reached out for battery service, Edward showed up relatively quickly and went the extra mile in providing outstanding customer service. He had us back on the road in no time, like he mentioned before my little woke up.. thank you for the outstanding service! read more

Robert was friendly and prompt and courteous and yes fix my troubles with the truck. Sometimes you just get a blessing from someone who really does care about your automobile troubles and they are just making sure you are safe for the journey ahead. God bless Robert. read more

I had a wonderful experience in a frustrating situation. I thought that I needed a flat tire changed but I actually needed a tow so I dealt with two different young men. Both were professional and knowledgeable. However probably the greatest thing that I felt safe. I had my 7 year old granddaughter with me and a shady man was across the street yelling obscenities for no particular reason. The young man setting up the two insisted that we get into the truck immediately. The belligerent man went on his way after seeing he couldn't approach us. In addition the tow truck was spotless, smelled great and the driver was a gem! read more

I had a breakdown today on the I-10 freeway and AAA had Broncs Towing respond for service. I was contacted by Broncs within 10 minutes of the initial call. About 20 minutes later, my driver, Edward, showed up. He introduced himself and got right to work. He was friendly, professional and very safety oriented. My vehicle was transported to my home, promptly and without incident. In my 50+ years of driving, I have had roadside assistance and towing on several occasions and Edward, by far, provided the best service ever. He should be commended for his excellent customer service! read more

Broncs saved my dogs life today! Thank you for responding in less than 15 minutes when Levi was locked in the car in the sun. Minutes really do count! Dispatcher ASHLEY dispatched ANTHONY quickly. He arrived on scene and rescued Levi! SO THANKFUL we have a reliable tow company in our town! [My mom put Levi in the Lexus and Levi jumped in the driver's seat and hit the lock button with his paw. We thought cars w fobs couldn't get locked in the car...well we found out today that it can happen w the car off! Levi locked himself in the car when the car was off in the hot sun.] read more

Broncs Towing - A Ruff (thank) you from Levi! - Towing Near Me - Redlands, California

Joseph was our guy. He came to our home and was very courteous and professional. He is obviated great asset to his company. Thank you for responding quickly read more

My vehicle lost power on a busy on-ramp today. AAA said the tow company would arrive in 1 hour. However, Jose with Broncs towing called me almost immediately and said he would be there in 12 minutes after verifying my location. He was right on time. Jose was courteous, efficient, kind, and safe. He had my vehicle on his truck and on our way in 22 minutes. We enjoyed a great conversation and he was able to assist with everything I needed. Thank you, Jose! read more

Amazing service and great team members. Edward took great care of my classic VW. Much appreciated.

AAA dispatchEd them for a tow service. 1 hour and 30 mins later they declined the call. They never answered the phone when I called them for updates. PoS service .. and I am also quitting AAA to contracting with such people read more

Had them come out and change my tire a few weeks ago. Very kind and respectable technician. Quick to arrive and finish the job.

Stole my belongings out my car and got upset when I called to mention it I'm very upset that someone will steal my belongings read more

The best company ever very fast very careful very professional the best company ever would recommend to everyone

EDWARD is the best!!! I really appreciate his help earlier tonight with my flat tire. He was very professional and efficient! He really knows what he's talking about when it comes to vehicles and it's issues. I'm happy that AAA dispatched Broncs Towing to save the day!!! read more

I requested service for battery service through AAA and was service through Bronco Towing. The service technician was initially very helpful , however not very knowledgeable about automotive batteries. He did initially help with locating the battery. His tests indicated the battery needed to be charged. His advice was to allow the battery to be charged by idling the car. At that time he told me he had two more service calls and would return within one hour however he never returned. I had to replace the battery myself . I purchased another battery with Auto Zone and installed myself. The technician left one tool for starting which he never returned for the tool. I am very disappointed by Bronco Towing of Redlands. My next call will be to AAA concerning this situation, read more

I had a wonderful interaction with the tech named Ray. He was extremely professional and showed exceptional concern for our safety. We had broke down on the shoulder of the freeway as cars whizzed past us at 75 mph in the rain and at night. Auto club told us (my husband & I ) they would escalate our service request cuz we were not in a safe place, and Broncs towing got there quickly. Thank you Ray for your excellent service. Also sorry for ruining your dinner plans. Happy & safe holidays to all. The Stewarts. Why does the language pop up in French ? read more

Broncs was dispatched by AAA to tow a vehicle. The driver called and said he would be there in 16 minutes. He then asked if the address was in Redlands or San Bernardino. We replied, San Bernardino. An hour later we called his number and he didn't answer. We called AAA back and they said Broncs declined the call and they would have to ask another tow company to come out. What I think happened is AAA dispatched Broncs to San Bernardino and that isn't their area. Not Broncs's fault, but have the courtesy to say, sorry, AAA made a mistake and you aren't in our area. Nope, just left us hanging, in the heat. Had we known we would have understood and called AAA back right away. Very poor customer service. Would not recommend. read more

Nothing like a flatter than flat tire to mess up your weekend plans. BUT, Broncs Towing was quick to get us back on the road again. Thank you, David, for your prompt, courteous, and professional service! read more

Worst towing company !!! Not sure why they call themselves a towing company. Beware of broncs as well they scam people. And good luck if you need a tow , they will find any excuse not to take your vehicle! Fuck them read more

Couple years I used Broncos towing through AAA. Experience was good at that time and tow truck came in timely matter. Recently I called AAA and Broncos towing called to give estimated arrival time and was told 2 hours due to he was only one working in a Redlands area and I was 6th in line. 2 hours passed and no one came, so called Broncos towing and asked what status was. Was told there was bad accident and would be longer wait due to tow truck was going out to accident site. We looked at traffic report in the area and didn't see anything major. At this point my friend looked for another company and found Roadrunner tow and storage in Yucaipa. We called and they came in 20 minuets. Had to pay out of pocket for cost but worth it. Broncos towing called me next day in the morning asking if i still needed help. Really? I told them I found another tow company since they never showed up. read more

Just as expected no response from broncos towing this is a very unprofessional organization does not care if there drivers who are the face of there business have bad attitude it's ok there is plenty of good tow companies out there they make it and easy choice not to use broncos towing read more