great Guys! Fixed up what I needed, cheaper than quoted! Plays Beautifully! EARAMERICAdotORG thanks you!

Small place tucked in the corner business I Needed a warranty order and Ben the employee was so helpful and knowledgeable Ben helped me with all of my questions about my warranty and made the process so quick and easy Such a great experience read more

Had a great experience with this shop, they did wonders on a vintage telecaster that I bought recently and I couldn't be happier. Nice guys too read more

Thomas is the best! My daughter goes to him for bass lessons. Such an awesome, and patient dude. The other guys that works here are very nice as well. They have repaired a couple guitars of our sons as well. We very much recommend to anyone that plays an instrument or is interested. Keep up the good work read more

Recently moved to the area and was in need of a luthier to fix some issues my Telecaster was having. When I got the call to pick it up, they beat both their estimated deadline and the price they said it would probably cost. Getting something done cheaper and quicker than quoted is like seeing a unicorn in the music world. My friend just recently got into guitar and needed his BabyTaylor setup, so I immediately recommended this place. The setup was one of the better ones I've seen and I think he got out of there for like $90, so not bad. John, who has always helped me when I go in, is knowledgeable, passionate, and incredibly personable. I almost wanna take my instruments in just to shoot the s**t with him haha, truly a homie. I just got a brand new Gibson 335, and the second it gets delivered you better believe I'll be bringing it to John to have him checked it out! Not because it needs any work done (it's a brand new $4k guitar), but because when I need peace of mind, I go to Bronson. read more

They charged me $100 to set up a brand new guitar and put new strings on it. Guitar Center in Tempe actually fixed the issue and literally did it for free in 5 minutes. Pretty bummed about my experience going to a mom and pop shop. read more

I recently purchased a used guitar from a supposedly reputable seller on an online marketplace. When the guitar showed up, I recognized it was not the product or in the conditioned advertised. I sent my own findings to the seller and the marketplace and requested a refund but the seller claimed I was wrong, and the marketplace wouldn't take my word or pictures as proof. The "buyer guarantee" process dragged on for three weeks while they did their own investigation, so I took my guitar to John Bronson for a professional inspection. John and his team made time for me on short notice, and he was able to confirm my suspicions and provide professional written backup in my fight for a refund. The shop's reputation as a top tier Fender Authorized Service Center carried the weight I needed to get my money back, and John was great to work with. When I find the authentic guitar I'm looking for, my first stop will be to Bronson GW to get it setup. I'll also be bringing my other gear, because Bronson Guitar Works has earned a customer for life. Thanks for the help! read more

I've been to Luthiers across the East and West Valley over the years. These guys beat them all hands down! I live far away in Gold Canyon and it's worth the drive! You can trust them for all guitar setups and repairs. They do a full and proper setup, not just a phoned in job. From the cheapest to the rarest expensive guitar, they'll take care of you. They will setup your guitar to match your preference from standard tuning to extreme down-tuned guitars. Your guitar will play like you never though it could. Nowadays with more and more guitar sales coming from online stores, you often order guitars sight unseen and untested. It's nice to know they can setup your instrument perfectly! They've fixed guitars I thought were unfixable that I was about to give up on. They are also honest, reasonably priced and they love guitars! Great store and great people! Love coming here and I always leave with a smile on my face! read more

I wish I could give this place more stars. Insanely reasonable pricing, insanely fast turn around for an extremely complicated project, and the quality is astronomical. I have never had a better set up on a guitar and the care they took with the modifications of my beloved ESP is amazing. It's not everyday you find a shop with the experience to handle modifications on a several thousand dollar guitar, let alone fit and finish to make it feel like it came from the factory. They made excellent recommendations for some mods I wouldn't have considered and made everything right. Can't wait to drop my other guitars off here. You have a customer for life. read more

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For using their services for the first time, I couldn't have given them a harder project. A complete pickup swap for a Gibson L6S. The action is perfect and even more awesome than most services I've ever used, they offered a "rush" service for a reasonable cost. I had my guitar back in a week and the folks here genuinely cared about my opinion on their work. They tracked me down in the parking lot before I left! Couldn't recommend these guys more. read more

One star is generous for guitar work by gaslight... almost two months with no follow up on incomplete and subpar services. 10/7/22- 12/2/2022 and waiting for follow up... I recently purchased a vintage "all original" 1965 vintage Fender Jaguar from Reverb. I contacted Fender directly for authentication recommendations and they recommended Bronson Guitar Works (BGW) for my concerns.. They had stellar reviews online and almost seemed to be too good to be true.. the day the guitar came in, I took it right to them for this because, the premium paid for this guitar required dotting the I and crossing the t.. 1. My initial contact with John, the owner, was pleasant but he seemed to be very busy, which I wrongly interpreted as a good thing.. When I expressed my concerns and how I wanted everything (pots,electronics, pups etc) checked thoroughly for confirmation of authenticity and a setup. We also discussed a possible value/replacement statement for my insurance company.. John recommended a rush service due to their backlog of customers, I appreciated his priority recommendation considering my 7-day return policy to respond to. 2. 4 days later.. I received a call from John that it was ready but when I asked about the dates and the authenticity, I received a fickle response that "everything looks good and it's hard to tell?" He did say, if it's a fake, it's a $4,000 fake" but the pickups were not verified to check the part codes/dates... 3. This is where things went south for me, I was told that I said "pots and neck, that's it..., you said you only wanted the neck and pots checked".. After being gaslit by BGW, I bit my tongue and attempted to give the man grace and an opportunity to make things right because I know he was a busy guy and probably missed the "authenticate everything" part that I mentioned to him ad nauseam. I spent a good portion of my hard earned money on this guitar and I became frustrated with him and Fender, for recommending me to this substandard experience. I then Re-requested that they check the pups and cut my losses.. 4. We went back and forth a few days, I was a bit disappointed with the lack of professionalism I received when he mocked me for inquiring about my guitar on the days that he told me to follow up on? This was also within the 7 day time constraint from my Reverb purchase, as I was down to the last 24 hr window for return, so I needed to confirm the authenticity.. I understand the man is busy but come on, don't mock me and pretend like I am bugging you when you tell me to call you back, especially when you are not delivering on what you promised... it's not like I wasn't paying a rush fee and an additional $40 on top of the mistake BGW made because John was too distracted to understand that I wanted a thorough authentication of a recently purchased vintage guitar. Other than his "word" I never received solid confirmation of authenticity of my pre-cbs Fender guitar... thanks BGW and Fender... 5. Unfortunately, the 90 day satisfaction guaranty is wasted on me. There is no way that I am going to let BGW hold my guitar hostage a second time and deal with John's immature and unprofessional tone again. Fender should seriously reconsider who they recommend to their customers.. after everything is said and done, I have my guitar back, the set up is ho hum with fret buzz with a malfunctioning volume circuit. I guess that is to be expected from a individual with a mentality of a teenager but plainly far too old be acting in such immature ways.. 6. Even after reaching out via email, 2 weeks later, I still do not have the photos that were taken of my electronics or neck.. I no longer wish to have my insurance statement completed with BGW as I am writing this mostly negative review about my experience with Bronson Guitar Works.. 7. prior to leaving this review, approximately a month ago, I gave John an opportunity to know how I felt about my experience with BGW and he advised that he would follow up.. One month later, here we are, no follow up... 8. Maybe I am brat but that is exactly the way I was treated by John Bronson.. maybe I offended him or he had some personal difference with me that I was unaware of? Who knows why he acted like a catty teenage girl? He did at one point call me "rich" but I assumed that was in jest.. maybe there is some class or ethnic discrimination going on there, who the knows? Either way, that's the last time I will go to Bronson Guitar Works. Lesson here, treat people with respect, bad business will catch up with you.. I hate to tarnish the 5 star rating but BGW really earned this one man.. I would not recommend Bronson Guitar Works to anyone and Fender should also seriously reconsider who they associate with and refer customers to.. read more

I brought in a 75 year old Martin that had cracks on the top and back. They did a great job and did just what I asked for. This is a working guitar, I needed it stabilized not restored. They came up with great economical solutions. It plays and sounds better than ever. read more

These guys are definitely the BEST in town. I've been looking for a great repair shop for my half a dozen or so guitars and stumbled across this place with my Yelp app. Totally AWESOME! Brought in my brand new American Fender Telecaster for a custom setup and some extra TLC. Dan was working the front and ask me exactly how I wanted it to play and what styles of music I enjoyed. He provided excellent help and really knew his stuff. Picked it up two weeks later and could not believe the difference. I was so excited that I played it for over two hours that night once I got home. Next brought in my American Fender Jeff Beck Artist Stratocaster. This one was setup by yours truly with a very heavy float on the tremolo. John Bronson (the owner) was there at the time and was very excited to see my guitar. We talked quite a bit about the guitar and Jeff Beck's playing style and how crazy it can be to play and keep in tune. He made a few suggestions about the custom setup and said you will be happy. Trust me. Two weeks later I came in to pick it up and again was amazed at the quality of their work and the excitement they got from seeing a happy customer. The tremolo was set perfectly and the neck and action felt fantastic. John was there again and we talked about the large list of celebrities that come in there to get their stuff repaired or worked on. He says this is just one of his hobbies and plays professionally at well. Even gets to be the guitar tech for several popular players when they are in town. These guys go out of their way to treat you just like the big superstars on stage. The large franchise chain stores can sell you stuff but they just have no idea what to do with it. Highly recommend bringing your guitars here for some of the best quality service in town. You will be very pleased as well. SCORE! 5 STARS read more

Bronson Guitar Works - My 2011 Fender Jeff Beck Stratocaster. Nice job guys! - Musical Instrument Services Near Me - Scottsdale, Arizona

These guys know their stuff. Super customer service and great work quality. I have several guitars and although I live all the way across the valley from their shop I know when I need work done on my guitars, I'm taking them to Bronson. read more

When expertise, professionalism, results, timeliness and knowledge matters...take your equipment here for the absolute very best in maintenance and repair. Dan & John are the consummate road warriors and great to bounce ideas off on new equipment or whatever ails ya! read more

Bronson Guitar Works - Here's the Strat that had blemishes on the 14th fret and a complete tune up!! Great Job boys! - Musical Instrument Services Near Me - Scottsdale, Arizona

Just sending a shout out to John for the world class set up and repair he did on my Luke III. I've been playing guitars for many years now, but I never realized what a professionally set up guitar can feel like and play like. It's a gift, and John delivered it. Cudos. read more

Bronson Guitar Works - Thanks to John's setup this guitar plays as good as it looks. - Musical Instrument Services Near Me - Scottsdale, Arizona

A few years ago, BGW replaced the nut on a Pbass that had cracked . It was warranty work, and they did a good just with the setup.

I walked off stage 25 years ago and put my 80's ESP Enola gay (number 1 of production) and my #12 of production ESP kamikaze in their case for a long time. Like a dumb ass...I decided to hang them in my living room and basically screwed up the action and balance of the neck. Its been so long since I played out that my guitar repair guy was no where to be found. I tried 3 different repair shops in town that was referred to me by guys still in the scene playing and NONE of them could get it right. John batted it out of the park!!! The guy handed me my guitar and it was perfect in every way. I am very particular about my setup and these guitars are as good as anyone on stage could want. Great work, great guys and john... you have four more to go!!! read more

Bronson Guitar Works - Musical Instrument Services Near Me - Scottsdale, Arizona

I've taken about 20 guitars here for setups, repairs, pickup installation, and more. Every time they come back perfect! Prices are very reasonable, and the shop is somewhat close to where I live so it's very convenient for me to drop stuff off here. Wait time has usually been minimal as well, not more than 2 weeks, mostly less. Having been a guitar player for 50 years or more, I don't mess with fixing them, I just play them. I take my axes here all the time now and they always do a fantastic job. read more

If you have any guitar gear that needs anything done to it.....Bronson is where you go. Hard stop.

Daniel and John are the best. Not only do they provide excellent work and expert opinions, they have wonderful caring and personal customer service. If you've ever met them you totally know what I'm taking about. read more

Dropped off 2 guitars for setups, including a 1988 Carvin V220 with an original Floyd, which the guys were able to situate very nicely. Will definitely keep them in mind for future services. read more

Bronson Guitar Works - Musical Instrument Services Near Me - Scottsdale, Arizona

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Great place to have instruments repaired or modified. These guys have been doing this for quite a while now.

Most solid instrument techs in the state. I've been going to John since it was the Guitar Shoppe. He & his team are the best in town.

Incredibly talented and personable crew here. No frills shop that will be get your piece in top shape. Loved working with them and their prices are reasonable. If I was in the area longer, I'd get all my work done here. read more

There is a reason why this place has great reviews. First and most important to me the two gentlemen I met there are friendly Custom built quality guitars with great service describes this place. There are name brand guitars there. The dude I spoke with and the mystro who builds guitars, Dan and Lou are honest. They looked at my LP and told me it needed nothing and Lou the master guitar builder took it and polished it without any hesitation and handed back to me. Your not going to find to many small shops of this caliber in a age of profit and greed. I will be doing business here from now on.. Cheers!! read more

I just want to start off and say thank you to Dan for everything. My first impression of this shop was bringing my guitar to them thirty minutes past close (they close at 5, NOT 6 at this time) and Dan still opened up the shop and took me in even after his day was over. He quoted me, took my guitar, told me it'll be ready in 4-5 days, and with a smile locked back up and reassured all of my apologies that it was OK. 2 days go by and he has already completed a very hefty task which was installing a pickup, intonating, and overall setting up my vintage strat that travelled 2,100 miles to us. After I picked it up, he answered all of my questions and made sure that the guitar was set up the way I wanted before I left the shop. Dan has gained a customer for life with me and if my review and these other reviews aren't enough to persuade you, it's your loss. I've never had such a knowledgeable, nice, and overall comfortable experience than at Bronson's. Thank you guys and I'll see you soon. read more

My sons band (Good Boy Daisy) had a gig that turned into an acoustic set at the last minute. So I took my sons acoustic in for a tune up. John replaced the strings, filed down the sharp fret edges, lowered the action (it was almost 1/2" high), and cleaned out the pickup. Wow! My sons cheap acoustic guitar now feels like an expensive guitar. Especially after cleaning out the manufacturers nonsense with the bridge set up. This place is wizardry haven for sad guitars. I also had my Zematus copy setup and he installed Seymour Duncan Alternative 8 pups. I now have a Rock n Roll beast! Also just dropped off my Strat today for new pickups and pick guard. Pretty stoked!! read more

I took my lefty Dean bass to a shop near my apartment to have a terrible buzz looked at, and it was a terrible experience! When I finally got it back, I called up Bronson and they told me to bring it in for a check up. I took my baby in and they knew within minutes what they would need to look at and gave me an on-the-spot quote that was a FRACTION of what the other place had wanted and with a much more reasonable and effective solution to the problem. When I picked it up today, not only had they corrected the buzz and adjusted the really high action I had complained about, but they had found and corrected issues that I had not even thought to mention! I have cuts down my fret hand from the burrs that were on my fret bars, the guys at Bronson not only found the ones that I had tried to cover with clear nail polish, but sanded them down for me! This guitar feels 100 times better than when I first played it! This will be the only shop we take our babies to from now on, and between me and the other half, there are 8 guitars in this house! read more

I have a huge stable of vintage Gibson, Fender and Gretch electrics and acoustics- Bronson is far and away the best luthiers in the entire valley. Don't go anywhere else. read more

I have been playing guitar for over 35 years, touring and recording throughout the United States. I play 6 and 12 string Taylor and Breedlove acoustic and Fender/Gibson/Carvin electric guitars. Having experienced the work of many luthiers over the years, Bronson guitars has proven to be the absolute best. They personally listen to the way I play each instrument and set-up/adjust the string action/intonation characteristics to suit my individual playing style. I have never experienced greater customer service and a commitment to detail as I have at Bronson Guitars. Mark Bronson is a pure soul who truly loves his craft and actually listens to the needs of the customer. Bronson Guitars is an oasis in a world of cookie cutter guitar makers and service shops because they do it right the first time time and every time. Billy Love read more

Walking into Bronson Guitar Works in Scottsdale is like walking into a piece of Arizona guitar history. This family has poured heart and soul into this place for years and you can hear it right when you walk in most days when someone is picking up their guitar that has been repaired to show off for other local artists or maybe some peeps shredding on lessons in the back. There is music, local business community, life, family, friends, and rock and roll written all of over this place. So if you are looking for a high class experienced group of guitar professionals, players, repair techs, teachers, and shop owners..: ALWAYS choose Bronson Guitar Works. They know their stuff. read more

Bronson Guitar Works - This place rocks! - Musical Instrument Services Near Me - Scottsdale, Arizona

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I am really glad I found these guys. This was my first time needing a luthier and I am certain I will never need anyone else. Now the old 12 string plays nicely, and sounds beautiful. Not to mention the folks who work at Bronson are just super friendly and rad to talk with (unlike some guitar shops/stores where the guys who work in them think of themselves as "Mr. Cool"). They did take about a week longer than expected, but it was worth the wait. I also learned some interesting tidbits about guitars in general from them. Lastly, my bill ended up being lower than I thought it would be. Awesome! Highly recommended. read more

Over the years I've taken guitars and amps to a lot of different shops and luthiers with mixed results. I also worked in a guitar repair shop, and have done a lot of my own work on my guitars when it came to tuneups and wiring and pickup changes. The guys at Bronson are the only ones I trust with my acoustics and electrics, and know they'll do the job right. They have two of mine right now, because I'd rather let them do it right, than me have to stress over it. They understand guitars and what they mean to us, and take the time to go over the options when it isn't a simple solution. I recommend them highly. read more

This hands down is the best most reputable and professional guitar shop in Arizona. I have had my Gibson acoustic to multiple places in the valley to set up my guitar (awesome Gibson quality control) anyways... no one could get it right my $1600 guitar played like poop. After hundreds of dollars in amateur work from other places who I won't say the name... but they failed. I finally took my guitar to Bronson. I had a logical conversation with John who took the time to make sure of my expectations. Tell me what needed to be done. I picked up my guitar and was absolutely floored. It was like an entirely different guitar. Played, sounded and looked amazing. I will NEVER have my guitars go anywhere but here. read more

They make my guitars sound ducking great after I beat the crap out of them. All the employees act like my homies and understand the whole musician crowd. Good place and reliable for any priced guitar read more

I love this place. They know guitars inside out and they are very helpful for guitarists at any level. They did great work setting up two guitars for me. I also bought a used Marshall amp from them that is perfect for my guitars. read more

I really wanted to like these guys. i would consider myself a very reasonable person. I had other guitars lined up to have them setup. This is my story. Every word is true. i bought a Gibson Les Paul off of craigslist. I notice a severe buzz so I took it to my local guitar center. The tech after inspection told me the neck was back bowed. The truss rod was completly loose and that I needed to see a Luthier. I contacted Bronson and brought the guitar in. I made the mistake of mentioning that I am a guitar novice and explained what was wrong with the guitar. I made it very clear that this I thought the guitar had a major flaw. While I was in the office I was told that there is no problem with the guitar and it just needed a setup. Then they proceeded to sell me tuners and a nut. I was happy to upgrade the guitar with the knowledge that an expert had looked at it and assured me there was nothing wrong with it. I also made clear that I did not want to invest more money into a flawed guitar. On the day of the repair I got a call telling me that the guitar indeed has a major flaw. Then I was told that the uogrades had already been installed. When I questioned why they would put more work into an unfixable guitar Dan got real nasty. I mean the guy should loose his job for the way he treated me. Some might say he has a short man attitude if you know what I mean. I was floored by the way Bronson Guitar treated me. It's like taking a car to a mechanic needing engine repair and they sell you tires and brakes. Shame on you Bronson. You are filth. read more

got my new guitar set up here and it was 100% perfect when they got done with it.... couldn't be happier store has a cool vibe too and the guys who run it are very friendly. it's in old town scottsdale which i also like this will be my go to spot for any set up/ repair work read more

Great experience with Bronson Guitar works. I brought them a bunch of cool parts including a nice bound lightweight pauwlina body to assemble a good telecaster. Their work was absolutely top notch, fast and friendly and the guitar plays and sounds great ! A very cool place with a great vibe . It's obvious that they love what they are doing and that is reflected in their attitude and quality of work! PK read more