They helped me fix up my acoustic guitar. Needed a peg that was snapped off fixed and they matched…read moreit exactly. Super easy and efficient! Love playing my guitar now!

I have used Brent for over 20 years. His attention to detail is superb. I have also had him build…read morean entire guitar to my specs! Magnificent! He was a gigging musician, so no long waits. You need your guitar and he knows it. He even salvaged a 70's Les Paul with a backbow that every other luthier said was impossible. He knew exactly how to get it done and it actually played and sounded better than any other Norlin LP I owned. Something about carbon fiber. Trust in Brent.

Extremely disappointed. I brought my horn here for an adjustment, but the quality of work was…read moreunacceptable. A couple of the needles have already come loose, and there are now two new dents, one of them very noticeable. I was aware of those when I was already around 200 miles away. I truly regret trusting this place with my instrument. Save your time and money and go elsewhere.

Mike diagnosed and fixed the problem with my keyboard in a short amount of time. His charge was…read morereasonable.

Eily and Mike are so wonderful to work with! I initially came in for help finding a more…read morecomfortable shoulder rest. I had surgery on my left shoulder so it has been a struggle for me. Eily let me try literally every shoulder rest in the store! She was so patient, listened to me, looked at what was going on, and helped me get setup with a shoulder rest that allowed me to play in comfort and without pain!! I was shocked at how much focused attention I received. Truly caring and wonderful people!! I came back to buy a vintage violin and again they were very patient, letting me try every violin until I found the one that best suited me. I didn't quite like the sound, so they recommended strings that would best suit my instrument and now it sounds perfect! Clark, the luthier is so talented too. I've had him do a rehair and a few things on my violin and couldn't be happier with the results! I could not recommend Valley Violin enough!!!

Valley Violins has taken care of my cello for different things (string change, peg change) a couple…read moreof times now. They are always very knowledgeable, professional, timely, and honest. And my cello sounds great!

Matthew is an incredibly kind and patient human who ended up waiving any service fee due to the…read moreproblem being as simple as cleaning my guitar pots. I will be returning to this place when in need of any instrument / amp repair!

I was looking for more guitar oriented store. It had selection of string instruments and…read morekeyboards. Guitars hanging high up on wall. Small section of guitar music

I took a new PRS guitar I had purchased at another shop in for some warranty work on a static noise…read moreissue coming through the body. I left the guitar with Guitar Gallery and the tech took my guitar off site to his own shop to troubleshoot and try to resolve the issue. After a couple weeks I called and was told he was still working on it but should have it finished soon. Finally I called and was told he was bringing it back over to the store and I could pick it up just before they closed. I picked it up and paid $65 for his time and efforts. He said the static was still present but was perhaps slightly less, and that the static could be coming from the plastic cover plates on the back of the guitar and he said he would make me new replacement covers of a different t material to see if that would alleviate the static. He said he would have them done in about a week. I brought the guitar home and discovered the vibrato trem arm was missing. I called the tech's cell the next day and he never answered or returned messages. I called the shop and they said they didn't know anything about the missing trem arm. After many many attempts I eventually gave up and just ordered a new trem arm from an online shop. I never heard from anyone again about the replacement back plate covers or my missing trem arm. I do not recommend taking a guitar to this shop for any repair. I'm out $65 for attempted repairs, and another $25 to replace the misplaced trem arm myself. Signed...Pissed in Peoria

The premier guitar shop in Arizona, hands down! Their guitar luthier, Randy is one of the best…read morethat I have come across. He takes the time to get it right! I just brought in two guitars that are very important to me. He set both of these guitars up within 3 days, and the results were beyond anything that I expected. Furthermore, I have a Les Paul that he set up probably 10 months ago, and it has held up like the day that I got it back from him. If you're looking for a group of professionals that know what they're doing, look no further!

Amazing staff, very helpful and informative. I placed an online order for a used guitar at this…read morelocation to be shipped from this store to the GC in my area, and unfortunately the online Guitar Center staff kept misleading me. After placing my online order, the website had an technical issue and failed to create my order at the physical store level. Not only that, but the order disappeared from my account so the only way for an update on the status was to call customer support. I placed the order on a Wednesday, for the next 2 days after placing the order, customer support told me that the order was looking good and not too worry. After waiting all weekend for some update, I still hadn't received an update on Monday. Luckily one customer support agent caught something weird in my order and noticed my order did not get put through to the store. Shane from this location called me and explained the situation, which surprised me since the customer support agent was supposed to call me back with an update. Within minutes I got an update regarding the label being created. Fast forward to Wednesday (1 week after placing the order) no update regarding the shipment. Shane helped verify that the guitar did indeed get picked up by UPS and was on its way. Later in the day I received a message that the guitar was in my area preparing for transfer. Never did I think that an online order would be so complicated, especially in 2026. I called customer support and spoke with a supervisor to express my frustration throughout my experience, and the supervisor repeatedly tried pinning the blame on the store instead of the faulty outdated website. The employees at this location were very respectful and understanding whenever I called, and helped me at every step of the way. Although I had the negative experience with the online side of Guitar Center, this store was a huge pleasure to work with and I really hope they are being compensated properly for their hard work.

Finally found two great guitar techs. Robbie and JP although young in age but skilled in getting…read moreyou the sound you need. Tru them at the Pavilions location.

Benjamin is great! Seriously he's so patient, personable, has the cutest kitty cat mascot ever, and…read moreis so accommodating ! I've only been to a lesson once and then have missed 2 due to being sick !! Boo!! BUT I'm so looking forward to my lesson on 8/1/2024 at 2pm!!

Ben is great!! He has so much patience with my 10 year old who is learning the guitar. Responsive…read moreand well versed in music theory and knowledgeable about the development of children's music abilities. Would recommend!

This is a wonderfully large store and I had no problem finding a knowledgeable employee to answer…read moresome questions about a guitar which I was interested in. I do wish they had a wider range of acoustic guitars, but they do have some nice Fenders and Yamahas and don't mind if you sit and play them for as long as you want. Of course I took advantage of this, and then just couldn't help myself and had to buy one. The price on the Yamaha was right on the nose of where it should have been, and it was set up perfectly right out of the store.

Adam did an amazing job setting up my Gibson SG. I'd bought it from a big box store and didn't…read morerealize it wasn't set up well until I messed up the bridge when changing the strings. I took it to Mad Music and in two days I got it back for a very reasonable fee, and it plays SO much better. I was so impressed with Adam, I went ahead and ordered a new Jackson from him. Looking forward to doing all my guitar shopping at Mad Music from now on!