great place quality people friendly environment their are a lot of things positibe about wartburg…read moreit has great health care facility

Last place you want to go. Nurses are nasty and do not know what they are doing. They let my…read moregrandmother sit in her fenced for 6 hours before they changed her. The PT came to work with my grandma and couldn't because she was still in her pajamas and shit filled diaper. 2 weeks in this place and she was dead. Do not send anyone you love here. Also her crystal vase was stolen, but I'm much more upset about them killing my grandmother.

I don't know where to start. This place looks great inside out but that's about it. The staff is…read morehorrible. No one watches the patients with Alzheimer's. The let my sister wear other people's clothes, the bathroom in her shared room wasn't working most of the time and the most heartbreaking thing is the let my sister use something on her face that wasn't hers and her face was burned. They didn't call me when it happened they waited two or three days later when her face started pealing. I can go on and on. The best piece of advise I can give you is stay away from this place, $10k is a lot of money for shitty care.

Place looks nice, clean but your loved one will not be watched to see if eating or drinking or to…read morehelp them eat and drink something which is what the facility is responsible for ensuring proper nutrition as well as to document lack of food intake and to alert family members BEFORE your loved one is admitted to a hospital from extreme dehydration.

To all who are seeking a place for a loved one, please be cautious of this place. My grandmother…read morehad moved into this place several years ago after her husband passed away while still being semi independent. In the beginning, it was a second home to her, filled with countless activities, caring staff and management, and so on. Unfortunately, as time went on, and my grandmother was having much more trouble walking before transitioning to a wheel chair and constantly having to use the bathroom due to medical issues, the place changed. The facility kept tacking on extra care charges despite the fact my grandma had a private aid 12 hours a day. When trying to call the finance department to state that my family was paying privately for an aid for half the day, all we were left with was an argument, a cold nature from the woman who works in the finance department or at one point, no call backs because they could not be bothered doing their research. My grandmother had fallen, while an aid, who worked for the fountains (not private,) was in her apartment with her, resulting in three fractured ribs, stitches in her head, hip injury, a black eye, a bloody nose and being rushed to the ER. The aid in the room was the same aid my grandmother had asked management not to assist her due to the aids cold, rude and uncaring nature that had resulted in discrepancies in the past. To this day, my grandmother, facility staff and the aid all have different stories. How does a resident fall in their small apartment while an aid is present you may ask? We still ask to this day. On top of this, the facility nearly blamed my grandmother for the aid not doing her job properly. Not too long after this incident, my grandmother had to go to a rehab facility. The Fountains waited until the last possible second (3 days before she was to be released from rehab) to evaluate my grandmother to only say they would not take her back at the fountains. My grandmother was devastated. If you ask me, they did not take her back to cover their own behinds because of the incident that occurred with the aid in her room. The Fountains uprooted my grandmothers entire life due to not taking her back, and essentially left her without a place to live. On top of that, she was expected to pay for each day her belongings were still in her apartment. Imagine being held liable to pay an excessive amount of money when a facility essentially kicked you out of your home? Absolutely sickening. Please be Leary of this place before placing a loved one her. Please also do not trust the aid SUSANNA with your loved one, as she is the aid responsible for my grandmas injuries due to carelessness. The staff and management are not what it used to be. They have no problem taking your money, but have problems with taking responsibility for the staff's poor behaviors and correcting it

My father has been at The Fountains for just over a week and he could not be happier about the…read morechoice he made for this chapter in his life. We are too! He hesitated a bit but after settling into his apartment and new routine, he seems at ease. He enjoys it all, but most of all the restaurant-style food service. He loves the varied (and customizable) menu choices, the plentiful food, and the elegant service. The staff at all levels could not be more caring and enthusiastic about him and all the residents. It's a great environment, topped off with a fabulous location in the heart of the village of Tuckahoe, New York, experiencing its own revival in recent years. The Fountains at RiverVue have turned out to be a great choice for our family. And it's true! A river runs through it! Or is that a "rivie're?"

Incredible help from Leana! She knows the ins & outs of Westchester, and helped us find and secure…read morea coveted senior living facility for a family member. She is always available, extremely prompt, and a great sounding board for things that come up. We had no idea how to approach finding a place for our family member and she provided thorough insights and tailored advice based on our situation. We couldn't have made this a successful transition without her. She also has a great network of referrals. Thank you!

New Leanna Walsh is amazing. Working with her was an…read moreabsolute pleasure. She spent the time figuring out what our needs were and came up with amazing choices. It was hard to choose. She is thorough and organized. Leanna follows up and answers questions and even visited my dad at his new assisted living facility! I would refer her any day !

Due to my grandmother's health concerns, we moved her into Willow Towers in order to ensure she was…read morein a safe and controlled environment. Every time I visit her, I am astounded at how much the staff cares about her and how they have made this transition as easy as possible. I can tell that my grandmother is relaxed around her care team and they have always been attentive to her and any health concerns that come up while she has lived with them. From walking into the building to my grandmother's room I am surrounded by friendly faces and an impeccably maintained building. I could not recommend Willow Towers enough!

Micki Buchanan at Willow Towers Assisted Living in New Rochelle is amazing. My grandmother is…read moretreated with kindness and genuine love by all of the staff. The facility is always clean, and my grandmother truly enjoys the activities and food. She especially loves being part of the book club and attending the live music events. It gives our family peace of mind knowing she is happy, cared for, and engaged every day.

At this point I am not going to review the services offered by Hebrew Home. I am giving it 1 star…read morebased on the following. When your loved one is placed at Hebrew Home, whatever benefits your loved one is receiving goes to the nursing home (this is understandable). Hebrew Home will then place a $50.00 monthly allowance into a "personal account" for the resident for things such as haircuts, or for the purchase of other items/necessities that may be available through different vendors. BEWARE: In the event that your loved one passes away DO NOT attempt to claim any existing/leftover funds from your loved ones "personal account" directly from Hebrew Home. DO NOT tell Hebrew Home that the funeral has been fully paid for as they will send the funds from that "personal account" to the Public Administrator. Have the funeral home send an invoice to Hebrew Home and then have the funds distributed to you. When I tried to recover the funds from my loved ones "personal account", Hebrew Home told me that "by law" those funds had to be returned to The Office of The Public Administrator. Personally, I believe that "law" was designed to appropriate those funds. I now believe that this law was designed so that the city/county/municipality/state can stay with your loved ones money. Hebrew Home will never tell you this, but I will and I have. BEWARE....Where the law exists the trap or trick exists!!!

My mom got there yesterday and already fell. Clearly they desperately want patients but can't care…read morefor them! I'm so fed up!

They have 3 elevators, but there are never more than two working at a time- sometimes only 1…read more Management is a joke- contact them to discuss problems and they just don't respond. But they are quick about raising the rent. They have electronic hotel type locks on the apartment doors and a lot of the time they don't work. Enjoy the anxiety of standing in the hallway waiting for someone to come up from security while you're wondering if your loved one is ok. The building looks nice, but you should definitely consider other options.

My Aunt has been in this building for years. I visit her between once and three times a month…read more I am extremely angry with Ciel's new policy, they suddenly want to scan my drivers license to visit. I am the primary family member to visit. I am outraged. This now opens see up with another avenue of potential identity fraud. I am willing to show my id but their scanning will store my license id & personal information. I am OFFENDED with this policy!!! The prices have been climbing and the food quality has been falling. Maintenance of the gates has been poor. We pay for private aids, the facility personnel don't do that much considering the cost. I'm not too sure about alternatives but we may start looking elsewhere.