I had a really good experience when I bought a new Fit here. The salesman and everyone else we…read moredealt with was friendly and professional. I never felt pressured, and everything went smoothly. They beat my bank's interest rate. When I returned a week or so later for a minor adjustment to my tire pressure, everybody was nice, and the issue was fixed quickly. Would definitely go back the next time I need a new car.

they are bunch of crooks taking advantage of elderly people. no shame just go over contract and…read moresign only when paperwork totally filled out or you might get big surprise what they did to your contract

I purchased my fourth RAV4 from Herb Chambers a couple weeks ago…read more My salesman Derek is absolutely top notch! I can't say enough about him. He's honest, reliable, professional and above all, cares immensely about his customers buying experience. I am extremely satisfied with my new vehicle and highly recommend seeking out Derek whether you're looking to purchase or lease. Herb Chambers is all about customer satisfaction which is why I've continued to give them my business for so many years.

absolutely horrible!! they sold me a defective car and won't do anything about it !!!!! they know…read moreit has problems...... do not buy from them, you will regret it

The sales team at Diamond Chevrolet are amazing!…read more The service team leaves SO MUCH to be desired! It boggles my mind that if you make an appointment for an oil change that it takes over an hour to complete. My appointment was for 7am it is now 8:25am and I am still waiting. I could likely look up a video on YouTube.com on how to do and oil change, watch it 5 times and still get it done faster! What is more alarming is this is not the first time this has happened. It happens every single time! If my lease didn't provide oil changes I would never come to this service department. EVER! I will consider the service team when I am looking to release. BEWARNED: Take the day off of work, get here early and just maybe you'll make it home for dinner!

If I could give Diamond Chevrolet in Auburn zero stars, I would…read more We went in to look at trucks, and our salesman, Tom, was polite and took good care of us personally. We ended up finding a 2020 Ram 1500 Rebel that we liked. Unfortunately, the overall dealership experience quickly became frustrating, disorganized, and extremely unprofessional. Things first started feeling questionable during negotiations. We were given an extremely low offer for our trade-in because, according to the dealership, it had "too many scratches." The truck we were looking at had some if not the same issues, and then some. No budge on price. It got to the point where it was a "let's get out of here" situation. After a significant amount of back-and-forth, we were eventually able to reach a more reasonable agreement. When we were preparing to drive the truck home, we discovered a dent in the passenger-side door, several areas of rust and stains in the interior. Instead of correcting it before delivery, we were told that we needed to wait 30 days and then use the six-month paintless dent repair coverage offered by the dealership, and to come back for a service detail. We were later told that we needed to return immediately to sign additional paperwork for the registration. We came in during the middle of a workday, only to arrive and find a line, and a bunch of out of control children throwing legos and screaming. We then had to wait approximately another 30 minutes just to complete the paperwork. While we were sitting in the office signing, another man entered and said, in front of us, "We need to get these people taken care of, or we are going to lose deals." It was one of the most awkward, uncomfortable, and unprofessional dealership experiences I have ever had. Customers should never be made to feel like they are simply a deal that needs to be rushed through before they walk away, after spending this much money on a vehicle. We then dropped the truck back off the following Monday for service, registration, temporary plates, detailing, an inspection sticker, and an overall review of the vehicle. Because this is our only vehicle, we made three separate trips back and forth trying to coordinate everything. The supposed holdup was a brake light bulb. By Tuesday, the dealership still did not have the bulb in stock. I was originally told the truck would be ready for pickup at 2:00 p.m., but it had not been detailed and still did not have an inspection sticker. We were then assured it would be ready by 3:30 p.m. What makes this even more concerning is that the truck was sold as Certified Pre-Owned and had supposedly already gone through the dealership's service department. How was a nonfunctioning brake light not identified before the truck was sold? Why was the truck not already detailed and properly prepared for delivery? We were told "we only take the best of the best pre-owned." Between the dent, brake light, unfinished detailing, missing inspection sticker, repeated trips, long waits, and constantly changing timelines, it appears the vehicle was sold before the dealership had finished preparing it, or given it any sort of attention any vehicle should undergo before a sale. Purchasing a vehicle should not involve this level of inconvenience, poor coordination, and lack of communication immediately after the sale. Tom was polite and helpful, but the dealership's overall process, professionalism, preparation, and follow-through were extremely disappointing. I still don't have our truck. There's a lot more details I could add, but I figured receiving a 1-star review was good enough to get the point across. Based on our experience, I would NOT recommend Diamond Chevrolet in Auburn. BRING YOUR BUSINESS SOMEWHERE ELSE, to a dealership who isn't sales hungry, and actually pays attention to customers needs after spending so much money for pure inconvenience. ** STAY AWAY **

A few weeks ago I leased a Tuscon and was feeling nervous about the entire process, especially…read moresince it was a first for me (and my last car situation was a disaster). However, the employees there were all very laid back and patiently answered every question I had - they even stayed 30 minutes past closing to finish the paperwork for me! I worked mostly with Stan from sales and he was impeccable. He answered or got back to me within the days between paperwork and picking up the car, and he made sure I was comfortable before sending me off. The entire process was much easier than expected. Overall, highly recommend!

We had a bad experience at Herb's Chambers Hyundai. My son leases a 2024 SEL that includes a…read morenavigation system, GPS, and a Bluetooth to start the car. They tried to switch him into a lower-end 2026 SE model with no navigation, GPS, or Bluetooth start. We wanted to keep his payments at $275 a month, but they first offered $327, then $282, and finally $275 as we were leaving. We still said no, as they were pushing a downgrade for more money. We won't be returning.

First off Jake and Zak are awesome but, first time i brought my care there it was 3 hrs for oil…read morechange half way thru i asked for update older woman came back and said they were half way thru inspection i said i dont want that just oil change she went off on me and said i could go elsewhere today went for oil change nothing else drove off and the service person fiddled with my screen and left this information screen up, why is he in my car other than drive in and out stop going in my car and changing my settings i am very upset over this,

After Sunnyside in Holden closed, I came here twice. First time I was charged a ridiculous amount…read morefor the service done. 2nd time I went in for an AC repair, they charged me $800 and a month later, the AC was not working again. I will not go back here. The prices are extremely high and the service was not great.

I had a great experience, buying a new RDX at Acura of Auburn…read more Connie, Nate, Zach & Denny, all did a spectacular job and I'm not the easiest customer in the world. I haven't yet had the opportunity to deal with their service department, but I suspect they subscribe to the same standard of excellence, the Sales Department displayed.

This dealership Acura Auburn took my car on the highway to get it ready for emissions and damaged…read morethe exhaust. And now they're saying it's not their fault. I will not be using them and I would be very careful using this dealership especially service

I've worked with Mitsubishi in the past. After being in a Bronco for a couple of years, I decided…read moreto come back to Mitsubishi. After doing some research and reaching out for more info, I got a call from Ryan to set up an appointment. I was able to get in the same day. Ryan made the process very seamless from start to finish. I'm super appreciative of his customer service as well as all of the others at Midstate who helped, including Brianna, Alexis, Alice, Stephane, and Jake. Midstate will continue to have me as a customer!

after buying 3 cars from them, the last one being not even two years ago, this is the estimate for…read morerepairs and told there is nothing they can do, I will never ever deal with them again and this is after over 2,000 spent on repairs already, stay clear of them Hello, this is Ashley over at Midstate Mitsubishi. Just reaching out through text so that you can see everything written out and can look it all over. So the driver side mirror does need to be replaced and the cost would be $532.96 with parts, tax, and labor. Also the tpms light is on because the left rear tpms sensor is not reading and should be replaced along with 4 tires. The tread on all 4 tires is low. The ost to replace all 4 tires with the tpms sensor would be $624.50. Next, as for the horn not working it does need to be replaced and that would be $350. with parts, tax, and labor. The tech found the right front inner and outer tie rods need replacing as they have alot of play, the cost to replace these would be $767 with an alignment afterward. And last the check engine light is on for 2 issues. First is for the mass air flow sensor would need to be replaced $454.47. And lastly, there is a "code of death" for the transmission meaning that the transmission would need to be replaced and the cost of that would be $6365. Please let me know what you'd like to do. And if you'd like to speak to someone from sales to see if trading in the vehicle is an option please let me know that as well! Reply STOP to cancel.

Man hearing about Bertera Nissan has changed my life and their salesman Kyle Huynh is one of the…read moremost helpful and caring workers I've met. Being recommended to buy cars from him helped me so much because of his good deals! I would recommend buying from him for help on buying good cars with low prices if you're on a budget. And his Instagram helped me show this place and to my friends.

I see some negative reviews on here, and I just cant understand them. Ive been buying cars for 55…read moreyears, and I've never had a better experience than what I've had at Bertera in Auburn. In my dealings with Bertera, I've never walked away confused, or unhappy. Amazingly enough, I have never felt ripped off, unlike some other dealerships I've dealt with. No fake promises, no hidden agenda. I'll continue to do business with Bertera as long as they keep this practice of honesty going. Note to other dealers, CUSTOMER SERVICE MEANS SOMETHING, TRY HAVING SOME.