contrary to most reviews on here, I got in and out pretty quick. I had made my appointment a couple…read moredays ago and got in at the allotted time was only waiting for about 10 minutes, so no problems there. Kaitlyn helped me out with my radiology. She is super smart and funny and cool and awesome. Very helpful. It should take me about a week to get the results, but I had no trouble getting in and getting out on time. Highly recommend.

This is the most horrible medical facility I have ever seen…read more I recently had some abdominal pain (too much spicy foods? :) My doctor ordered an X-Ray of the abdomen with just 1 View. I went to Wave 7 times in 4 days and kept on getting the runaround without getting the X-Ray done. I made an appointment online and rushed out from work to get there and was told : "someone just took that appointment! We're going to give you another appointment now." So 3 days later, I left work early and rushed out again, to get there for them to tell me they can't do it because the technician that performs that procedure has left for the day (and I was 12 minutes early!). Then they gave me ANOTHER appointment. When I got there again this time, they told me that their machine is broken and they can't do it. It's just so unbelievable and very unprofessional. So frustrating and exhausting. On and on, they had all kinds of excuses. How could anyone run a business or a medical facility like that? They told me to try the Irvine location. I went there to find out that Irvine doesn't do it! I called their Newport Beach facility and the person that answered the phone confirmed 4 times, "yes, we do perform that procedure here. You need to get here before 4:45 pm." Like a fool, I took her words and rushed there despite heavy traffic on a Friday afternoon. Got there by 4:30 pm and their front desk person said: "I don't know who told you that but no, we don't have any technician here to perform that procedure!" I was at my wit end so I called my doctor's office asking for referral to a different radiology facility. A patient navigator suggested that I go to Memorialcare Radiology Department in San Juan Capistrano and she made the appointment for me. I wish that was done the first time around. Do not ever come to Wave Imaging facilities. They have horrible services and you can see that through all the reviews here in Yelp!

I want to recognize the fantastic job Brenda & Gene did a couple of weeks ago with the MRI for a…read morefriend that is also referring doctor who was understandably anxious and claustrophobic. You two turned what could have been a very difficult exam into a smooth, positive experience, he was actually smiling when he left the center Your patience, empathy, and technical skill were on full display. He left feeling grateful--and impressed. Thank you for continuing to deliver care at the highest level. Truly outstanding work.

Very frustrating and disappointing experience with Simon Med !…read moreI scheduled this appointment well in advance for a mammogram and took time off work specifically for this appointment. My doctor's order clearly states "Diagnostic Bilateral Mammogram (77066)" due to an abnormality found on a previous screening mammogram. However, when I arrived for my appointment, I was told they could not perform my mammogram because it was a diagnostic mammogram and my appointment had not been scheduled appropriately. When I originally called to schedule, the representative never asked me whether my order was for a screening or diagnostic mammogram, nor did they make sure I was being scheduled at the appropriate location. As a patient, I relied on their scheduling staff to ask the necessary questions and schedule the correct type of appointment. Because of this mistake, I wasted my time driving there and back and, more importantly, lost a day of income because I had taken time off work for this medical appointment. A diagnostic mammogram is not something patients schedule for fun -- there is already anxiety involved when additional breast imaging is needed. The scheduling process should be handled much more carefully so patients don't arrive only to be turned away. Very disappointing experience and a completely avoidable waste of my time and money.

I was originally referred to another facility for an MRI, but after months of going back and forth…read moretrying to schedule an appointment and get insurance approval, I eventually gave up out of frustration. That's when I decided to call Opensided MRI, and I'm extremely happy that I did. From the very first call, the experience was completely different. I was able to speak with someone right away (not an outsourced call center), and they were knowledgeable, helpful, and able to answer all of my questions immediately. They also took the time to gather my doctor's orders and insurance information during that initial conversation, which made the process feel smooth and efficient. Within just a few days, my insurance was approved, and my appointment was scheduled; something that had taken months elsewhere without success. When I arrived, the facility itself was easy to find, smaller in size, and had a comfortable, welcoming feel. It was clear that patient experience is a priority. The MRI operator was excellent, very personable, patient, and willing to walk me through every step of the process while answering all of my questions. That level of care really helped put me at ease. I truly wish more medical facilities operated with the same level of efficiency, professionalism, and personal touch as Opensided MRI. I highly recommend Opensided MRI, especially if you dislike traditional MRI machines or are looking for a more comfortable, patient-focused experience. I will absolutely return if I ever need imaging services again.

Was not excited about having to have a MRI but the MRI Technologist (Bret) put me at ease. He was…read morereally warm and kind and I felt comfortable being there. Thank you!

An amazing team on staff. They all work together, beautifully, efficiently and always so sweet.read more

I spent nearly four decades working for a Fortune 100 healthcare company and interacting with…read morephysicians, administrators, and executive leadership across major healthcare organizations. I can honestly say I have rarely encountered someone as hostile and unprofessional as Derrick the tech at Crown Valley Imaging in Mission Viejo. When I arrived, I began removing my jacket, watch, and jewelry simply to be cooperative. Derrick immediately became confrontational and started raising his voice, saying, "I already told you that you don't need to take off your watch and ring." This was not someone being direct or having a bad day. His tone, body language, and overall demeanor were aggressive enough that the interaction felt genuinely and completely inappropriate for a healthcare setting. I walked in calm, respectful, and friendly as I always do and was treated with open hostility from the start. Patients should never be spoken to or treated this way. Professionalism and basic respect cost nothing. Update: Upon the unbelievable interaction with the tech on Friday, I spoke with Shari the patient coordinator at Crown Valley Imaging and ask for a copy of my report once it became available and it arrived today Monday. I am upgrading my overall rating of 1 to a 3 and giving Shari 5 star rating for being really kind and professional and getting to me what she had promised. Shari Job Well Done 5 Stars out of 5 for you my friend!

My mom had an 11 o'clock appointment they didn't take her back until 1156, and then it's an intern,…read morenot happy at all with the service today

Saddleback Radiology is also known as Wave Imaging. I went…read morethere to have x-rays done on my shoulder and neck. Arriving at 11:30 (they break for lunch at noon), I was told that I needed to come back at 1:30 and they would not put my name on a list. I arrived at 1, and was first on the list. I had to wait 2 hours for that first appointment!! Then, they only sent HALF THE RESULTS TO MY DOCTOR. She told me the status of my shoulder, and said nothing about the neck. I called her back and she said "Interesting....they didn't send me the report on your neck." I called Saddleback/Wave and they said "they hadn't gotten to it yet" When I explained that the x-rays were done at the same time, they assured my that my doctor would have them by the end of the day. Two days, and six calls later, my doctor finally received them.

I love this building only because I used to work here back when it was a urology office. I was…read morereminiscing about the good ol' days when I was a nurse and caring for patients at this location. I had to sit in the parking lot and stand in the building for a while. It brought back some really good memories. I am scoring with three stars. You have NO privacy when you're sitting in the waiting room. They have front office staff who call patients or MD offices, they say patient names and date of birth where everyone can hear it out in the open. Wave Imaging, really needs to put a glass barrier or something of that sort, so that their staff's voice doesn't carry over into the waiting area. That was literally our problem when I used to work in that same exact suite many years ago. The waiting room had huge scuff marks with paint missing all across one side. The suite itself is not the prettiest Wave Imaging I have ever been to. They should think about the decor or color scheme so it's not so blah in there. That said, my imaging tech was fast, courteous and friendly. He himself, gets 5 stars. The front office is another story. They were not personable at all. They just looked bored out of their minds. This interaction made my visit a bit unpleasant. Would I return? Yes. Unfortunately it's the closest location to my address.

I was referred to wave imaging by my doctor for an x-ray. I contacted wave imaging and they said…read morethey only take walk-ins. Their appointment system was not working. So I take time off work and do the walk-in. Only to be told they no longer take walk-ins. Avoid this place go anywhere else to get an x-ray besides wave imaging. That is why they have two stars on Yelp.

Went for some imaging and got billed, as expected. Called…read moreto pay off the bill and got confirmation of payment. 6 months later I get sent to collections. May be a new tactic to get double payments, who knows. Keep your receipts and avoid memorial care.

I have the worst experience with the office staff after surgery. My pharmacy and I kept calling the…read moredoctors office to have them resend the prescription without any luck. I talked to some woman name Kristina and she was very rude on phone showed no interest in trying to help. I don't think she would have acted the same if her dad was in my situation. Best doctor worst staff.

First time at this location. I came in for an MRI. While the staff and technicians are friendly and…read moresuper professional, I felt like they took longer than expected. What turned into a simple 45 minute procedure, it was like an hour. I didn't feel rushed, but it felt like a long stretch of time. I understand that accuracy is incredibly important, I'm grateful that the machine wasn't a skinny and small tunnel, it was more like a donut-shaped machine. I didn't feel claustrophobic, which was a relief. My technician was kind and caring, and extremely attentive. Overall, as unpleasant as it is with an MRI, I had an okay experience. Yes, I would come back to this location. I received outstanding care. This facility was clean and functional. Strong 4 STARS!!!

Extremely disappointed with the incompetence and lack of professionalism I experienced from Emilia…read moreSullivan (front desk) . My ultrasound had been scheduled since June, yet she called me 20 minutes before my appointment claiming my insurance had not approved it. I immediately contacted my doctor's office, who confirmed it had actually been approved back in June. After waiting two months, I had to go into the office myself to correct an issue that should have been properly verified beforehand. this level of incompetence caused completely unnecessary stress and wasted my time. Patients should not have to do the staff's job for them. Completely unacceptable.

It is a very nice place. Everybody has professional caring and they help you. I felt very…read morewelcoming, especially Angie. She's such a girl.

The ultrasound technician that examined me did an excellent job. She was very friendly and…read moreprofessional. She answered my questions and made me feel comfortable. The problem I have with this place is the incompetence that goes on in the clerical department. My doctored needed my exam results asap. I brought in my prescription / doctor referral for exam (NOTE: this document has all of my doctor's contact information on it). After I received my exam, they never sent my doctor the results. I contacted them and they were unable to find my exam results in their "system". To make a long story short, after my final contact with them...they were able to find record of my exam. They said that they did not send it to my doctor because they did not have his contact information; which is printed on the front of the exam referral that I gave them. It took a few months, but my doctor eventually got my exam results back.