We ran over a nail coming out of our hotel that pretty much destroyed the tire. This was the…read moreclosest tire shop and we limped in with just enough air in the tire to get us into the parking lot. I was bracing for a huge bill, a huge delay, or both - small town, limited options, we all know the story. But after we dropped the car off and walked to breakfast, their tech called to inform us that while the flat couldn't be fixed, they had a lightly used tire in our size, and they could install it for a very fair price. They completed the work by the time we finished breakfast and walked back. Very grateful for their friendly and courteous service.

Our valve stem had a hole and was leaking air, so we stopped by Point S. We discovered our car had…read morea special 19mm 7-hex wheel lock, but Michael went above and beyond to help. He explained our options, patiently got the locking bolt off after a lot of trial and error, and replaced the valve stem. Thanks to Michael, we saved hundreds of dollars and avoided major delays on our road trip to Seattle. He even charged us the minimum for the repair. We really appreciated his honesty and excellent service, and we were happy to leave him a tip. Highly recommend!

If I could give 10 stars I would!!…read more Talk about service!!! These guys are amazing. The skid plate came lose and with every bump we hit, so did the skid plate. Had to pull off, get a hotel room and after 5 calls to mechanics, chanced it that these guys would help. Boy did they! No fuss, happy to help, gave the kids toys and had us back on the road in 10 minutes. They didn't hesitate to help me out and wouldn't charge me!! I really appreciate their help and excellent service. All other mechanics in town, take a lesson from these guys.

(I put this review on Facebook back in July when we were there; thought it wouldn't hurt on Yelp…read morealso). July 23, 2015 at 4:47pm After noticing a burning smell while driving down the mountain with a friend into town from our campsite, and checking the oil to see that it seemed to be empty, The Pit Stop was the first place we found. Although Chad was pretty swamped, he managed to fit my friend's car in in about an hour and not only filled the oil and alerted her to a big leak(and gave us pointers on how to keep on top of it for the drive home to San Francisco), but also vacuumed the floor of the front seat of the car. The other place in town we called took my number and didn't call back til the next day. No big, folks are busy, but I'm not sure what we would have done if we hadn't found The Pit Stop. Thanks Chad!

Very prompt and courteous service! our driver Elliot went way over the top with service and…read morecommunication

Horrible experience. They got dispatched by geico for roadside assistance. Winch job. Takes 5 mins…read more After two hours of waiting they cancelled and left is high and dry. The lady on the phone was really rude and hung up on us when we called in.

What an awesome place, the people are great and super helpful!…read moreThey fix my wheel bearing last minute on a holiday weekend! Good price, good people, I will be back if I ever have a problem!

Staff is friendly, approachable and straight-forward, and I trust that my vehicles are getting…read morereliable service. (Added bonus - the waiting room in their new location is very comfy)

These Two gentlemen helped me with my back right side passenger window that was shattered by a weed…read morewacker! Funny guys too! ‍

Refused to drive 30 minutes from mt Shasta even when offered an extra fee for fuel and drive time…read more Not too "mobile" after all. Must be nice to turn away potential clients

My friend and I got a flat tire on the way to the Clear Creek trailhead at Mt. Shasta after Google…read moreMaps directed us to go up a detour route (Esperanza Road) with rough chip seal gravel. :( We called Black Butte Towing, and our driver, Dave, went above and beyond to help us fix the tire and salvage our backpacking plans. First, after we explained that we had gotten a ride to the McCloud Ranger station, Dave picked us up there without question. On the long and tedious journey back up to our car, his conversation and friendly demeanor helped put us at ease. A true professional, he was attentive and efficient with the tow itself. On the drive back, he made sure our car and our stomachs were looked after; he pulled into the parking lot of his favorite milkshake place to confirm that the vehicle hadn't slid sideways on the journey AND he bought us a sweet treat there, knowing the stressful day we had had. He insisted on paying. What a guy! As it had gotten late in the day, the tire shop to which we wanted to take the car wouldn't admit us (and didn't have a spare in a compatible tire anyways). Dave offered to drop us off at a hotel and remained flexible as we continued to explore our options. The grand finale? Just as our hopes were dimming to get the tire fixed that same day in order to attempt our summit, Dave offered to tow us to the nearest AutoZone, where we could pick up a cheap tire plug kit and try to plug the tire ourselves. That worked!! He patiently taught us how to install a tire plug, spending at least two extra hours after the original tow, all with a cheerful and positive attitude. Because of Dave, we were able to make it back to the Clear Creek trailhead late that same night, car camp, and attempt our summit early the next morning as planned. All in all, we were blown away by the customer service at Black Butte towing, and we could not thank Dave enough for the expert help and human kindness he showed us. 6 star review (if it were possible).

Called Black Butte Towing after getting our Suburban stuck out in a very isolated wet area to the…read moreframe, they responded with courtesy and care. Zack had no problem meeting up with us and pulled our Suburban out. Very professsional, friendly and efficient. Zack was Awesome! Would recommend this Company to everyone!

Overall, I've been very happy with this store, especially the outstanding service provided by the…read moredelivery drivers, David and Nick. They are a tremendous asset to the company and, in my opinion, a big reason customers continue doing business here. My only concern is that they regularly handle extremely heavy parts without dollies or other delivery equipment while also being pressured to rush to their next stop. I hope management will provide them with the tools and support they need to stay safe and continue delivering the exceptional service that keeps customers coming back.

Price gouging!!!! What was $180+ I went online and got for $40 total. This is not a mom and…read morepops shop it some rich corporation ripping off hard working people and taking advantage. I don't enjoy getting ripped off so if you're like me I wouldn't go in here it's 2025 every thing is online even next day shipping on the items wouldn't have amounted that high.

R&R Auto repair is the best in town especially if you have to get that silly interlock device…read moreinstalled. They were there for me when I was in a pickle and won't take my business anywhere else when it comes to my car... these guys care and are all about customer service !! Thank you guys ! K

I wasn't going to respond to Rick's response but OMG! You literally responded to everyone…read more So we put 500 miles on our suzuki and it's due for first oil change since rebuild. I want to go anywhere except R&R. My partner decides to go back to R&R because the first oil change was included in the original price we paid. So he goes. Nope $79! Also Rick is great at sounding reasonable but in reality once challenged or questioned he sulks and grumbles. I know rebuild take time and I know how old my suzuki is. I find it interesting that there is no mention of the fact the gaskets blew because after a previous repair the idle was so high it blew them. FRO!

Living up in the mountains of northern California, sometimes the unexpected happens. I came down my…read moredirt road to find an approximately 18" tree fallen across the roadway. I made the mistake of trying to go around and ended up a little off the road, but any further attempts were going to slide me into a tree. Fortunately a neighbor found me and chainsawed the tree out of the way. Still, I had to find a way off the side of the road where I was stranded. A longtime auto-club member, I called the roadside emergency service and a competitor of Fred's was sent out. The man was rude and barely tried to help me. From the beginning his attitude was extremely negative and deteriorated into flat out mean. He gave an anemic, seconds-long try, and pronounced it impossible. Then, he left without the courtesy of even letting me know that I was on my own. Long saga cut short, I was referred to Fred's Towing. The service man who arrived had a less-than-90-day employee, still in training, with him. They were able to recover my car in under twenty minutes. "Piece of cake," they both said. Needless to say, Fred's Towing saved the day and it will be my go-to wrecker or tow-truck service provider wherever I am in Siskiyou County.

Used Fred'sTowing twice in 3 years...prompt and courteous service. Highly recommend...read more