VCA Aurora Animal Hospital, Fantastic, Helpful and Extremely Caring Staff all around! From the…read morefront desks, to the techs, to the Doctors/Surgeons, etc. very knowledgeable and they all wear their hearts on their sleeves. Recently our boy Finn dislocated his hip and needed surgery to fix it. We called every VCA around and everyone was booked, it was also a Saturday so that was understandable. Aurora was the last VCA on our list because it's an hour and a half southeast of our home. So we called to see if we could get him in, we were told yes but it was a 2-3 hour wait because they were packed as well. We waited because our Finn is worth the wait. Finn got in to see a doctor, they ran all of their tests/X-rays and kept us informed every step of the way. We eventually got into a room and were given the results along with all the options and costs, they were very professional and informative. We decided to wait until Monday to make an appointment for surgery, otherwise we would have had to pay the "weekend fees/rates. We called Monday to schedule an appointment for surgery. Surgery was scheduled for Tuesday. Tuesday morning we dropped off Finn and his food; we were told they would call us before and after surgery and again before bedtime, and they did. We arrived Wednesday afternoon to pick Finn up and we were given all of his paperwork and meds, then we instructed on what to look out for during the healing process and how to use his meds and to call if we needed anything and to schedule an appointment with our VCA for a follow up. From beginning to end Aurora Animal Hospital crushed it!, Knocked it out of the park!, and exceeded our expectations!!!! Great Job Aurora VCA Staff and Thank You!! Finn is doing great and on his way to being our energetic, happy boy again!! We Love VCA!!!!!!!!

From the moment I made the first call through our dog's surgery and recovery, everyone at Aurora…read morewas fantastic. The receptionists, vet techs, doctors--all wonderful--professional, warm, welcoming--and all took the time to carefully explain every part of the process, from the first appointment, diagnosis, surgery, recovery, financing, etc. Dr. Peacock is everything you'd want your vet (or your own doctor) to be. He is a highly experienced surgeon--and doctors at that level often lack the "bedside manner" so crucial to clear communication and a healthy doctor/patient/patient's family relationship. Dr. Peacock dispelled all those concerns the moment he walked in the room. He is warm and down to earth. He was so helpful--examining our dog, explaining the issue and appropriate procedure--and answering all of our questions (some of which we likely asked more than once) with patience, kindness, and candor. I can't express enough how positive the entire experience was. Every single person made us feel comfortable, confident in our dog's care, and welcome. And our dog is good as new (so to speak!) Thank you, everyone at Aurora!

Dr. Sage found the right meds to make my Penny be able to see again! She had been blinded with a…read morechemical sprayed in her eyes by a horrible person! I had 2 HORRIBLE experiences with a local vet not properly diagnosing & thus 2 of my babies passed. So when Penny's foster mom took her to Dr. Sage, it was a no Brainerd for me to also bring my Susie her too! ALL staff are wonderful! I HIGHLY recommend!

Excellent service!!! During this challenging time of our stay at home order and social distancing,…read more one of our kitties was experiencing discomfort and needed treatment. We took her to Animal House and they were absolutely wonderful! Upon our arrival, we spoke, via phone, to the technician and described the issues. She came out and picked up our cat. About 35 minutes later, we recieved a call from the vet, Dr Gebhard, and she patiently explained the procedure she did and answered all our questions. She was so kind because we know our kitty is very fiesty and we are sure she was quite a handful. We HIGHLY recommend this amazing facility....and team....for all your petcare needs!

We have taken our dogs to Randall Orchard Crossing Animal Hospital for years. Both Dr. McCarthy and…read moreDr. Curiel are fantastic. They truly care about our pups, and provide the best care for them. Not only are they wonderful with our pets, but always communicate options in a caring way with us too. Each of them have supported us through a time when one of our dogs was gravely ill with compassion and kindness. They are gentle with our shy dog. The support staff are friendly and knowledgeable as well. I highly recommend ROCAH!

I love the staff at ROCAH, and they take great care of my rottweiler. The staff even says hi to my…read morebig pup when he comes into the clinic. It is a small clinic, but they are passionate about the animals they take care of. My dog does not like getting his nails done - absolutely despises it. The staff help work with me and my pup to get the job done. I've had a bad experience at a different clinic in regards to my dogs breed, so coming to ROCAH is refreshing. Everyone there is so kind, and I don't intend to take my big pup elsewhere for his medical care.

The staff is so caring and prompt. Dr. Weidner is very knowledgeable and explained our cat's…read morediagnosis so we could easily understand. When we made the difficult decision that it was time for our sweet girl Allie to travel over the rainbow bridge, he helped us greatly during the process. The office facility is nice and clean. The waiting area is big, with benches on either side to split up for multiple dogs or cats/dogs. They don't over schedule and their prices are in line. I definitely recommend them.

We came to this vet after many failed attempts to find a place that was caring and who could come…read moreup with a good treatment plan for our kitty who suffered from chronic rhinitis. Dr. Weidner was our savior! He is so conscientious and caring. Over the years this condition had become very hard to treat, and our cat, being semi-feral, was hard to give medication to. Dr. Weidner tried to give us as many options as possible, but was honest in his opinion of what might work or might not work. The prices are reasonable and there was NEVER any pressure to do high-priced invasive tests or procedures. In the end, he helped give our cat the best life she could have, right up to the very end. Her breathing became very difficult, and she had a stroke. We called and they made room for us that day, which I'm sure wasn't easy. Dr. Weidner also made a point to be the one who helped us on this last day since he had been the one we saw all along. All the staff is knowledgable, and gentle. The office and rooms are always very clean and safe. I Highly recommend this vet!

Excuse the tears I keep dropping on my phone as I type this...in short, I highly highly, I…read moreundoubtedly support and recommend Fox Valley Vet Clinic. I've had my cat for about 16 years and yesterday she passed away after 18+ years of a charmed life. For the last five years she's been seeing Dr. Brooks and if there was a way to give him and the facility 10 stars out of five I would emphatically do that. I've treated my cat as if she were my own daughter and consequently researched and second-guessed every medical provider I've taken her to. What I've come to respect about Dr. Brooks and his staff are that they know themselves and know their capabilities and have no qualms about recommending more specialized level of services. Everyone at the clinic always treated my gal as well, or better than what I could ask or hope for. This last week her age really caught up to her so yesterday we decided to make the hardest decision for her. Hours and hours before the appointment Emily called to go over what would happen at the appointment and we discussed our options after the procedure was done. I'm not a religious person but I think , the powers that be gave us Emily to help us through such a horrible day. At the appointment, Dr. Brooks calmly and thoroughly explained what would happen, what we might see or experience and ensured we were fully prepared. He left us with zero questions, but more importantly, zero worries. These people and this facility emphatically care for, and love our family members the same way that we do.

I have been bringing all my dogs to Fox Valley Vet Clinic for over 15 years. I have always loved…read morethe techs, the receptionist, and the doctors. My current dog, who is 11 years old, has had many serious health issues. I took him for an emergency room visit on the 4th of July and was told to follow up with my primary vet on Monday. The current receptionist is rude and has no empathy for my dog, who is in a lot of pain. I can not get an appointment for 10 days from now because one of the doctors is on vacation. She would not even add me to a wait list in case someone cancels. Thank goodness I found a new vet who will see him tomorrow. I have always highly recommended them to neighbors and friends. Very sad to have to switch vets this late in my dog's life because of the lack of compassion and caring from them.

Took my cat I got after my brother's passing Dr Hart is…read morewonderful and the Staff are so kind and helpful if your looking for a cat clinic this is a must try

Absolutely terrible place!!! Astronomical prices, and the staff is horrid! They were careless,…read morelazy, and unprofessional! The manager has the most vile attitude, and many have reported her!! I don't know how they have almost 5 stars, one is too many for this place!! READ ALL OF THE REVIEWS BEFORE GOING!!!!

They cared for our little dog all her long life. All the vets are professional and kind. All the…read morevet techs have been very well trained kind, and helpful to us and our pet. The office staff have always been excellent. We feel that Everyone at Valley Animal Hospital cared about our pet and cared about us. We think they gave her the best care possible. And they always tried to make her comfortable.

So, we are traveling with our sweet pup, and of course she gets sick. For the better part of a…read moreweek the poor girl has stomach issues. I'm getting worried. 2,500 miles from home. We call a local vet referred to us by a family member who lives in the area. The young receptionist provides very little information other than take her to urgent care. Ugh. I decide to call our vet back home - Valley Animal Hospital. What a difference. The receptionist was extremely helpful and knowledgeable. She looked up our records, and suggested a probiotic to help settle our pups stomach. A few days later our pup was back to normal. Really appreciate our vets advice. Saved us a few hundred bucks and a day of running around. Most importantly it got our golden retriever back to health.

Incompetent staff. And vets. They lost my puppies remains after cermation-return was requested and…read morepaid . Stated we forgot to fill out paperwork. Vet Lancaster stated, maybe they had a bad day. They were very good at making excuses. I explained to vet Lancaster, that pets become family members, replied that they treat pets as family members. THEY LOSE THIER REMAINS AND TAKE AWAY THIER FINAL RESTING SPOT. Prey this never never happens to your wonderful puppy/pet. Manager would not talk with me either A COWARD

Our dog, chuy has been going here for 14 years. They have the friendliest and most knowledgeable…read morestaff- they are also very affordable. Highly recommended!

Everything! The experience was seamless!!! Service spot on!…read more Cleanliness- good! Price a bit high , but in line with all. They make your visit comfortable!

After purchasing our new puppy from Petland Batavia, Millbrook Animal Care was one of the three…read moreveterinarians recommended to us and was the closest location. Our first wellness visit was supposed to be covered by Petland. We purchased our puppy on a Saturday, and with Monday being a holiday, we called Millbrook on Wednesday to schedule an appointment. My wife spent nearly 30 minutes on the phone answering numerous questions, many of which were later repeated in an online form that had to be completed before the appointment. Our appointment was scheduled for 1:00 PM on Saturday, and we were asked to arrive 15 minutes early. Unfortunately, we forgot to bring a stool sample and had to return home to retrieve it, causing a slight delay. We arrived at exactly 1:00 PM(the time of our appointment) but were informed that we would need to reschedule. Since we live approximately 20-25 minutes away in South Elgin , both my wife and I were extremely disappointed by the lack of flexibility, especially given that we were only a few minutes behind the requested early arrival time. Although we were able to reschedule for later that same day, the experience left a negative impression. Later, while getting gas at Costco, we stopped by River West Animal Hospital in St Charles to inquire about establishing care there in the future. The difference in experience was immediately noticeable. The atmosphere was welcoming and relaxed, and the staff was friendly, understanding, and accommodating. Despite arriving close to closing time, our puppy was seen within approximately 20 minutes. The veterinarian (Jason Long) examined our Cavapoo, answered our questions, and had an excellent bedside manner. While the visit at River West was not free, the cost was very reasonable--just bit over $100, which included an examination and stool sample testing. Based on our experience, we plan to return there for the remainder of our puppy's vaccinations and ongoing care. Overall, we were disappointed with our experience at Millbrook Animal Care and were much more impressed with the level of service and customer care we received at River West Animal Hospital. We later cancelled our appointment at Milbrook. After reading a few of the reviews, there are some reoccurring themes at this animal clinic.

Coming up on 30 years of being a father to two amazing labradors. Been coming here for the past…read morefive or six years, and it's absolutely amazing. Honestly, the staff is really great and the doctor... Unbelievable. Smart, soothing, accommodating. Oh yeah, and compared to most other vet clinics that have been gobbled up by private equity, they've kept their prices more than reasonable! Highly recommend.

I wasn't physically at the appointment but was on the phone while my spouse attended the…read moreappointment. I loved how the vet answered my questions about our adopted puppy. He was hands on with her, very experienced and you could tell he's been in the field for many years unlike our past vet. I'm so thankful that we selected this place for our puppies care! He was amazing