I had a very disappointing experience at Mavis Tire in New Windsor, NY, and I won't be returning…read more I made an 11:00 AM appointment on Friday, July 3 to repair a slow leak in my front right tire. A simple tire repair should not have taken 2 1/2 hours, yet that's exactly how long I was there. What I don't understand is why the technicians spent time opening my hood and inspecting mechanical components that had absolutely nothing to do with the reason I came in. I wasn't there for a vehicle inspection or maintenance--I was there to have a tire repaired. My tire should have been fixed promptly, especially since I had an appointment. To make matters worse, I was charged $43 to repair a tire with a nail in it. Most reputable tire shops charge around $20 for a standard plug-and-patch repair. The biggest disappointment came a week later when the tire started leaking again. I had to take my vehicle to another tire shop, where they repaired it correctly. While waiting, I also noticed that the customer experience left a lot to be desired. The restroom was dirty, the waiting room had uncomfortable chairs, and the television was broken, making an already lengthy wait even more unpleasant. So, after waiting 2 1/2 hours, paying what I consider an excessive price, sitting in an uncomfortable waiting room with a dirty restroom and broken TV, and then having to pay another shop to repair the same tire correctly, I have to ask: Why would I ever go back? Based on my experience, I cannot recommend this location.

My guy took his car for a low tire. Turns out they said there was a nail in the tire. Turns out…read morethere was a nail in that tire 5 x . Then he got a new tire. turns out there was a nail in the other tire, four d got a new tire. Took my car for a yearly inspection. I needed was 4 new tires. No, just No

I was very pleased with my experience using this business recently. I've been to the 211 location…read morein previous years, but this was my first time at the Dolson location. I needed four new tires. I know next to nothing about tires. Large purchases regarding things outside of my wheelhouse can be daunting lol The employee who met me at the front desk was great - with a glance he knew the size of tire I'd need, pulled up the options for brands and prices for me, explained the differences between them so I could make an informed purchase, and not 20 minutes later I was done and heading home on four new tires. Can't ask for better than that :) We won't hesitate to return next time we need tires.

Easy, fast and friendly. They were pretty busy. Went in to get my tires filled and they got it done…read morequick! Thank you!

Had an emergency tire issue on my camper. They had the special valve stem needed, saw me right…read moreaway, ultra reasonable price, and had me on my way in no time. Very friendly and honest. Highly recommended!

Not trustworthy. Recommend unnecessary repairs and don't do quality work. Poor customer service as…read morewell. Manager made it right though and all is good.

Mike and his team are magical, I presented them a very difficult task of making the wrong part fit…read moreand become the right part. Unfortunately when dealing with a 40 year old vehicle, many parts are discontinued - so you have to get the best supplemental version. Mike seamlessly did the impossible. His team not only made it work but before chalking up a win - continued to check to ensure that the work was solid. And it was - it ALWAYS is.

I've been taking my Honda to Mike's Auto Care for over 10 years, and I wouldn't trust anyone else…read morewith my car. What really sets Mike apart is that he goes above and beyond. When one part on my car broke, instead of just repairing it and charging me, he took the time to call the dealership to see if there were any recalls. It turned out the part was covered under a recall, which ended up saving me several thousand dollars! Mike always takes the time to explain what's going on, never pressures you into unnecessary repairs, and wants to help. He cares about his customers and takes pride in his work. I highly recommend Mike. He's kept my Honda running great for years, and I'm grateful to have found someone so dependable.

450 dollars to balance 6 tires. Dirty hand prints all over my wheels. Then they mixed up all the…read morewheels and put them on in all different places. That's not called rotation plus one of my center hub cap fell off the first 2 miles from not putting it on properly. I returned but they didn't take responsibility for it. Now I'm missing a cap. Better yet, the cap is no longer available.

They work so fast. They are such nice people and the prices are great. They are very thoughtfulread more

Absolutely incredible gentlemen. They help you immediately. They get you back on the road as…read morequickly as possible. Courteous. Professional. Knowledgeable.

Strictly tires this spot is the best spot for a quick & inexpensive tire repair. Store front may…read morenot look like much but for about $10 they'll fix a flat quick & have you back on the road in no time. I even had a slow leak that no other tire spot could figure out after charging me for new tire valve stems leaving me still with a leaking tire. These guys not only found my tire leak but charged me a fraction of what it cost me to replace the tire valve which wasn't the culprit. I believe they even sell used tires but I'm assuming that service since they do have racks of tires in the garage. These guys are my "go to" guys for tire repairs. As far as I know this shop is a simple tire repair shop, I don't think they do alignments and such.

Tires are their speciality but they do some mechanical work as well although mechanical work is…read morelimited the mechanical work they do is absolutely stellar! I needed a new muffler and anyone that has had that type of repair knows it's an expensive job! Not only did Chester Valley give me a great competitive price, the shop came highly recommended and the work they did backs those recommendation. They not only saved me a boat load of cash, they did an outstanding job on my new muffler. I certainly plan on returning for tires and any other mechanical work that is within their abilities (e.g. brakes, rotors, mufflers). If they can't fix it mechanically they will recommend someone that is just as reliable. I have nothing but amazing things to say about this small shop that's been in the region since the valley was discovered by early settlers.

NYS and their great road system decided to eat two performance tires on our ride, just at the exit…read morefor where CVT is. It's hilarious that you have to pay for a NYS inspection to make sure your vehicle is safe for the road but in all reality our roads aren't safe for our vehicles. Anyways, We got it there and they were happy to help. Unfortunately finding two matching 255/35/19Z tires for an all wheel drive system on a Saturday proved to be difficult and had to have them overnighted to CVT. Unfortunately in the world of FedEx, overnight means 4 days later but that's a whole new review. Once the tires arrived the CVT team got is up and running for an extremely reasonable price. Not to mention they didn't charge any storage fee for the five days the car was there. Kudos to not being money hungry animals! Thanks guys for helping us out!

Totally love this place instead of the other local places. Bob is honest and an upstanding guy and…read morefar.

This is by far is the worst shop I've ever been to. I went in for a simple oil change and rotation…read more My oil cap wasn't put back on. This was the last shop to touch my car I'm a 53 year old woman and I don't know much about cars but I do know this was negligence. When I called to speak to them about this they where rude and disrespectful. Needless to say i hope no one ever has to deal with what I went through with this business.

Process was absolutely seamless and actually even enjoyable. If I could give Mike and Jesse 6…read morestars, I would. I will definitely use them for my next Tire Rack purchase and any auto repair needs I have going forward. They were great!

Outstanding customer care ! I brought a flat tire in for…read morerepair . The manager / owner insisted on examining the interior "shell" of the tire to assure it safe to use , and asked that I return the following morning to avoid having to wait . On arrival , the tire was repaired at NO CHARGE ! ! Just incredible customer care !