Karla and Priscilla were amazing property managers and made sure we had everything we needed during our stay at the complex for the last two years. Apartments were cozy and clean with nice size balcony/patios. The apartment itself has nice finishes and thick walls so I could barely hear any activity from the neighbors. We also love that it's a pet friendly community. Overall we had a great experience and would definitely move back if we ever relocate to the area. Thanks Karla, Priscilla and crew for delivering an exceptional experience that we will never forget. read more

Lived here for a bit over a year when we moved in rent was 2650.00 when we moved out our rent was at 3095.00. For 2 bedroom 1.5 bathroom apartment It went up so quick after our lease ended. It's not worth the price to live here everything in the apartment was falling apart walls peeling off shower and ceiling peeling as well. My car got broken into and so did my family members since visitors can't park inside after 6 pm. You only get 7 parkings for visitors per month after that you have to park your visitors in street which there is a lot of homeless people breaking cars. The managers Pricilla and Karla treated us so rude and condescending didn't even say thank you when there was an apartment on fire which my family used our own fire extinguishers to put out no thank you or not even acknowledge how we saved the building from burning! No idea how they have there positions as managers during our time of living here people were constantly moving in and out poor management and insane rent increases explains that in my opinion. If you're looking for a calm quiet place this is not it. I never write reviews but wanted to on this because I know family's struggle and it's hard to get stuck in a 1 year lease. If you're looking there are much better places for the same price with much better living conditions. read more

Just recently moved in everything so clean and welcoming I love my apartment everything up to date the managers are so nice and very professional showed me around neighbors are very quiet. Everyone nice and respectful, I have two parking close by my unit everything so convenient looking forward to being here for a while read more

See all

They will lie to you about qualifications for your application then you will never see the 300.00 $ they ask for in addition to the 50$ for application fee. It's been 8 wks and they are still saying it's going to be 3 or 4 wks before they send me a check for the 300.00$ read more

I moved in about 5 months ago with a 6 months lease in a two bedroom apartment unit because at first I was sketchy of the property/management and did not wanted to get tied into a 1 year lease. I waited to have enough time living in the property to provide a more realistic review rather than blast a bad review for someone not answering my call at the property. Here are my comments (Keep in mind that I work from home and in the apartment for the most part of the day) Management Response: - I had an issue with a dripping faucet. I reported the issue it was resolved next day. - My unit was fully remodel at the time moving in (new laminated wood floor, new fridge, new paint,new carpet in the bedroom) but the stove was old. I brought it to management attention and it was reaplce with a new stove within week and half time frame. - I reported other minors issues but it was handle in a timely manner. 4/16/2018 -UPDATE #1: I had to lower this review to 1 start because as suspected when I signed a 6 month lease - Do not rent unit H102. There is a nice gentlemen Name Amit who lived above this unit for more than 10 years and he wakes up at 3:30 AM to go to work and it makes a terrible noise that will wake you ( the noise is unintentionally ) but you will go crazy with the lack of asleep. Management knew this but they won't tell you about and won't do anything about but place you in a upper floor or move you into a more expensive unit. Management wont tell you this. - management specially Tiffinie Pounds will treat you like you are a child and with heavy confrontational attitude. Example, Ana (another property manger) did not go over with me on a required renters insurance and when I brought it to her while Stephanie was in the same office, Stephanie jump with a sword and shield stating is "is your word against mine" when she was not in the office when I signed the documents. - response for moss & company - I called Stephanie's boss Betty and all I got was the sound similar to the bugs they have around these place crickets, mosquitos, ants and lizards. - my neighbors a H101, H201 left. They mentioned the reason it's due to the rent increase. Several others express the same sentiment. This place is old and all you will get as an upgrade is this: new fridge, new stove (because the ones were previously here were from 1967), laminated, carpet in the bedroom and new knots on the kitchen drawer. Don't let the front office and painted building fool you on making you think this place is upscale, it's not. - management specially Stephanie will tell you that is your are responsable to follow up and if she is not available you should send an email. Here is my take: there is no email listed to comunícate with them, they are seldom in the office, yet they are getting paid to manage your request but they expect you to chase every request you submit. - they hired a company to answer their phone while they are not in the office, yet this company never answer the phone either. I have called more than 29 times and I have only gone through 3 times. - they will tell you the 2 bedroom rent will cost $1,700 three mont later there is an additional $60 of building maintenance fee which includes a mandatory rental insurance which only covers the structure of you unit nothing else. - test the A/C units , they claim to be central air in some units but it has the whole A/C unit inside which makes a loud noise when it turns on (like a fire cracker and then like if you are in the freeway with the window open going 75mph) you won't be able to hear the TV at a regular volume when is on, you will need to have the control in your hand to mess with the volume. My advice , if you have to move in do the six month lease and don't worry about the savings which is not much. You will have a piece of mind that you are not stuck. 4/23/2018 - UPDATE#2 After Posting this review Tiffnie Pound send me a letter ton 4/23/2018o renew my lease whihc experied on 2/28/2018 asking to renew for one year for $1,725 ot 1,775 or if I choose months to month would be $1,825. Renter be ware on mangement beahvior and rent increase tactis one you are living here. read more

Brookwood Apartments - Warning! rent increase tactic and retaliation for writing bad honest reviews about poor management. - Apartments Near Me - Covina, California

I don't even know where to begin... (By the way I lived here for 2 years) - First week I moved in, the electricity went out on certain outlets (which became a recurring problem) and I had to move my entire fridge so that my food wouldn't spoil. - They leave notes on your door that don't make any sense. Many times they left notes about pressure washing or something to do with parking after it had already been done. (No heads up, whatsoever) - THERE IS NO GUEST PARKING. My boyfriend would come to visit and would park in an unoccupied space and would get notes about having his car towed. Even after only parking there for about an hour. There is no space for guest parking, and CVS tows all cars, so good luck finding a place for guests to park. - My car got broken into SEVERAL TIMES. The area is sketchy and homeless people come in the gate all the time. I've left for work early in the morning and have seen them looking through the dumpsters. When your car gets broken into, nothing happens. The cops don't care or put in any effort to help you do anything about it - A couple times I parked in a different space because construction workers were in mine. I was only staying home for 30-40 minutes and would leave back to work and I would get a knock on my door. Tiffinie would be threatening to tow my car if I didn't move it, and was quite rude about it. - Lastly, during my final few months there I noticed that the floor in my hallway and bathroom were HOT. Like hot to the touch. The room would never cool down and I always had the air on, even in November/December/January. There must have been a leak somewhere because I had to sleep with the air on in 40 degree weather! I do NOT recommend this place at all! SKETCHY AREA, EXPENSIVE, POOR SERVICE, and NO GUEST PARKING read more

I enjoyed for staying in Brookwood Apartments with great management and very supportive for any problem could be happened, I need to thank Tiffinie manger for good treatment and kindness and also Priscilla, really more than professional, I recommend the living there for anyone. Thanks again. Hany Salib read more

My girlfriend lived here for a couple years and during that time her car got broken into several times as well as mine. The area is full of homeless people and they find no problem getting in, even though it is supposed to be gated. There is no guest parking so if you want to live here, plan that you can never have anyone over! And if you park in the empty spaces they will tow your car! read more

Called in to check out the apartment details and got an awesome and clear response from Helen(Sorry, I am not sure whether I have spelled it out correct), tried the same with many other apartment communities nearby but the response was poor. Keep up the good work guys! read more

Ive only been living here less then 2 years and there have been multiple robberies reported in the parking complex. The other week, they stole the car of the neighbor living across from me. They have just broken into my girlfriends vehicle the other night for the second time. Its a pretty unsafe environment at night time. I come home late from work and I often watch helplessly as the bums go in and out so fast, its pointless to call for help. The bums peek over the wall of CVS and wait across the street at boca del rio in the middle of the night and wait for a car to enter. They come in, open the gate door from the inside and leave something jammed at the door to keep it open. It seems like they are able to come and go as they please. Once inside they go through the trash and break into vehicles. We pay for parking and they cant even keep our vehicles safe and worst take responsibility. I expected better because the staff happen to be nice individuals, and the place is decent during the day. However our safety should be their number one priority, and yet they havent hired a security full time. So in the short amount of time ive lived in this apartment community, ive dealt with a surprise rent increase, random people parking in my parking spots, long waits for hot water to kick in, unexpected water shut offs, and long waits for maintenance requests. Its unfortunate when you cant exactly leave a place where you feel helpless and unsafe living because of a contract, or convenience, especially with this Pandemic. Luckily, my lease is up in a couple of months. I'm looking forward to finally keeping my family out of harms way. in my opinion, avoid this place they cant and wont help you if you really go through something bad here. read more

We called Brookwood Apartments home for over two years and it was a great place to live. I want to especially shout out Tiffinie, the apartment manager, who is the nicest person you will ever meet and somehow she is able to remember everyone's name with hundreds of residents! Tiffinie and all of her staff were always very helpful and prompt whenever we needed any sort of maintenance with our apartment. The grounds were beautifully kept and our apartment itself was great, and we had very minimal things that needed maintenance during our time there. I would definitely recommend living here. read more

We've lived in this apartment for a year and were extremely happy there. If we didn't need to move closer to work, we would stay. The managers are very responsive to any problems. Tiffanie and Anna are both very sweet and helpful and treated us like family. The finishes in our apartment were fairly basic, but we were also only paying $1360/ month and we did not get an increase when our 1 year lease was up. The improvements on the clubhouse and throughout the complex are beautiful and I wish we could be there to enjoy them more. The complex is very quiet and pretty in general, but if you can help it, try to get a unit further back from Arrow Hwy to eliminate road noise if you like to keep your windows open. We never had a problem with parking for guests since they could usually find street parking. This happened to be the second Moss & Co apartment we've lived in and it was a good experience all around. read more

My girlfriend now wife and her mother live here. Her car got broken into several times as well as mine. Management had nothing to say about it. Azuza police did nothing, just said it happens alot in that area. High price and no parking. There is only 3 visitor parking. The immediate area is full of homeless people constantly getting into the "gated" parking lot and breaking into cars and going through the dumpsters at all hours of the night. Their security only appears once in a great while or after an incident. Seen a lot of tenants leave. If your car gets towed your looking at 800 dollars. read more

My wife and I have been residents at Brookwood for over a year, and are mostly happy with the premises. Although the apts are not new, we like the design and like the landscaping. We love the greenery. When repairs are needed Tiffinie does her best to resolve things quickly. We think she does a very good job. But sometimes things are dependent upon whether she gets the resources to fix the issue. The new doggy area is a recent addition that is a good fix and nice upgrade. So our thoughts are, if owners or upper management read this is- give Tiffinie the resources she needs and she will take good care of the property and residents. So please enable her to keep doing a good job for you and for us. read more

I just did a viewing of this property it looks great it was awesome. Priscilla the Assistant Manager gave me an excellent tour and was very helpful. Tiffany was extremely informative and flexible also. I really hope to move into this property very soon. Thank you both of all the help! read more

I've lived at Brookwood for a year now. Sadly I will need to leave and move to a different city. I rented a one bedroom upstairs. The set up is great. There is a pool, gym, and a club room. The apartment is pet friendly, if you love dogs and cats you will get all the feels here. I love seeing the dogs outside and the cats are super chill. Everyone is very nice and respectful. The apartment I was in was not updated and honestly it doesn't even matter, it still looked really good. The apartment complex is located off a busy street, I have never had issues with noise. There are a few things that I've read from other reviews that has been complained about, but these complaints are out of the managers control... 1- trash, yes sometimes people don't throw their trash inside the trash bin.. how do you even control that? I've been to many apartments and its a common problem. 2- limited parking, you are given the option to add a parking spot for additional monies, take advantage of it. There is parking on the street that does get taken up quickly, parking is a problem at any apartment building. 3- Break ins, I have not had my car broken into, and I have become friends with many tenants. Not once have I heard someone mention their vehicles broken into. I have never kept anything visible in car and obvioulsy I have kept it locked with alarm... The management team is friendly, involved with the community and are always working towards making things better. I do want to highlight that Brookwood gave back to the community during the pandemic, the management team held raffles for a few months to discount rent, they also provided sanitary supplies to everyone to help keep everyone safe. I give Brookwood 5 stars. Good location, clean, lots of greenery, pet friendly, good neighbors, close to stores. I don't have any complaints read more

Terrible and unreliable communication from leasing office. My fiancé and I were invited to view an apartment at 9 am on Sunday. We drive 30 miles only to find out that the person who was suppose to show us the apartment was not coming in for the day. It would've been nice to receive a courtesy call. Brookwood Apartments will be crossed off our apartment hunting list. read more