Leasing office hours are not updated. I stopped by three different times and they are never able to…read moregive us a tour . The signs on their door says closing time is 6 it's only 4:30 and they said they were closing soon. They don't care for their future residents. I had high hopes for this spot.

Been living in these apartments since we moved back in SoCal about 3 years ago and no big deal…read moreproblems more than a couple of parties late night or some idiots that play the fools about their responsibilities with their furry ones but super safe and quiet; If ever thought of moving here that would be a good place to be alone or with family like myself. I must add the service from the administration towards the renters is pretty healthy, in the office the staff is friendly and act rather quickly which is great and whenever you require maintenance for anything in the apartments the guys working it out are very professional, helpful, friendly and actually care that everything works correctly so next time they come is for something completely different, that is hard to find. I openly recommend them.

I stay in unit 26…read more Moving here has been the worst experience. There is absolutely no management on-site, and trying to communicate with anyone in charge is impossible. ​The maintenance process is completely broken. I have submitted multiple requests to fix a leaking/damaged ceiling and a broken dryer. After countless visits, nothing is actually fixed. The maintenance staff either lacks the proper equipment or simply doesn't know what they are doing. ​Every time they come out, they tell me they "need to talk to whoever is in charge," but management completely ghosts us. We have yet to receive a single response or follow-up phone call regarding these ongoing issues. If you expect reliable management and basic maintenance, look elsewhere. To make matters worse, the billing practices are incredibly shady. My trash bill alone skyrocketed from $144 to $155. There are so many units in this building that this price makes no sense. I have contacted them the second month since moving here and i still havent received a response. Thank god im leaving mid july

I am a long-term tenant of nearly three years, and the ongoing mismanagement of this property has…read morereached a point where it can no longer be ignored. What was once a well-run community has steadily deteriorated, especially since Cristal left. Since then, there has been no consistent on-site property manager, constant turnover in leadership, and a complete lack of accountability. Residents are left guessing who is "in charge," emails and calls go unanswered, and issues pile up with no follow-through. This is not a one-time complaint -- this is a pattern over years. The most concerning issue is the excessive and unexplained utility and trash charges. On top of regular rent increases, residents are now paying hundreds of dollars per month in additional fees. Trash alone has reached $130-$150 per month, despite the property having only two trash bins. With approximately 32 units, this comes out to nearly $4,800 per month for trash alone. No transparent breakdown has ever been provided, despite repeated requests. What makes this worse is that residents have documented illegal dumping on the property, which management continues to ignore -- yet tenants are financially penalized for it. Charges go up. Transparency does not. Maintenance issues have also been consistently mishandled. Over the years, I have submitted multiple work orders involving mold, water leaks, broken appliances, and bathroom repairs. Some took months to address. Others were never resolved at all. Billing happens immediately. Habitability issues are treated as optional. The condition of the property speaks for itself. This side of the complex is neglected, dirty, and visibly falling apart. Landscaping is poor, trash areas are overflowing, and common areas are not maintained. Meanwhile, the other side of the complex -- where management or a manager typically stays -- is clean, landscaped, organized, and clearly prioritized. The difference is impossible to ignore and deeply unfair to long-term tenants. I have attempted to resolve these issues the proper way -- through emails, calls, follow-ups, and in-person communication. Responses, when they happen, are often dismissive or defensive. In some cases, the only response has been an attempt to quiet complaints rather than fix the underlying problems. Long-term tenants should not have to fight this hard for basic management, transparency, and respect while rent and fees continue to rise. This property urgently needs: * A consistent, on-site property manager * Transparent and fair utility billing * Timely maintenance that meets habitability standards * Equal care and investment across all areas of the complex I am posting this in hopes that someone in ownership or upper management will finally take notice and take responsibility. I am open to direct communication and resolution -- but continued silence and inaction are no longer acceptable. People deserve to know exactly what they are signing up for.

I lived at Rollingwood Apartments from May 14th 2017 until February 24th 2019…read more It was the first apartment I have ever moved into and from the first to the last day my wife and I had a great experience. Art and Danyell manage the apartments extraordinarily well. They were always prompt on anything that was needed and went the extra mile to make sure we were taken care of . We rented a one bedroom apartment on the second floor of the K building and were very pleased with how spacious it was. The apartment has lots of storage space and the outside patio was awesome to use during the summer. They have onsite security with a 24hour emergency number to call as well . Overall my wife and I enjoyed every minute we spent at Rollingwood. Art and Danyell we truly appreciate what you did for us, even on the very last day of moving out you truly accommodated us and we greatly thank you for that . If anyone is looking for a great place to call home, I can assure you Rollingwood Apartments is a great place to live.

I been here at rollingwood for 3 years and my highlight of my stay here has been the manger Marissa…read more! She is truly THE BEST she is very helpful and knows her stuff she has the best customer service and her personality is the absolute best bubbly and positive! Thank you ! Best wishes to you !

I LOVED living here! We stayed for almost 3 years and honestly, if we didn't have to move out of…read morestate, we would've stayed longer. Easily the best apartment we've lived in. The amenities are great, and they're always keeping things updated. The property is super clean, well maintained, and very quiet, with a no smoking environment. We never had any bug issues, which made a big difference for us. They also stay on top of things like annual smoke detector checks and gutter cleaning, which not all places do. Maintenance is amazing. Sal and his team are always quick to respond and get things fixed without a hassle. The front office team is also fantastic. Macelda before and now Alyssa have both been great communicators. They always keep residents in the loop with texts and emails, especially for things like scheduled water shut offs. They also make it fun to live here with little community events, even for the pets! We loved the Halloween and Christmas door contests, Easter egg hunt, and the treats for the dogs. Highly recommend living here!

Amazing maintenance as usual!!!!…read more Sal came over and fixed a repair with a significant leak! Horacio came over to assess the situation and by the time we came home, sink and pipes were fixed. Sal is amazing and this property is lucky to have him.

What an amazing experience being guided and helped by Liz Brito in acquiring my new apartment at…read moretwelve 31 . Thank you for taking me step by step in this lease

Liz was such a great help when it came to moving in. The experience was smooth and she was always…read moreavailable to answer our questions. We toured many apartment complexes, but this one truly stuck out to us and we are so happy with our choice!

Absolutely surprised at how nice apartment living can be as opposed to living in a house. The staff…read morego above and beyond to ensure the entire complex is clean and tidy, they ensure that all concerns are addressed promptly, and honestly I can't believe how clean everything is while also being an extremely pet friendly complex. No complaints so far since all my concerns were addressed asap. We're a young family with 2 toddlers, no pets and we're very happy.

I lived here for over 2 years in 2 different units and have been in multiple different apartment…read morebuildings but none compare to here. The staff is amazing, great people but also very hands on and are willing to help out whenever it's needed and that kind of support you don't get anywhere else. Super friendly and professional staff, I would HIGHLY recommend this place. Special shoutout to Stephanie Ngo in management, she along with Leo, Richard and Nathan in the leasing dept have made my experience very pleasant here. The maintenance crew is also very friendly and helpful.

Fernando the maintenance manager is the best! Very responsive, and very professional. He always…read morecommunicates clearly and promptly.

NO OVERNIGHT PARKING since when?? Manager doesn't even send out a letter or warning to her tenants…read more Very inconsiderate. Had to find out through a ticket not even the own manager. Now what?? is parking only across the street?

I lived here for a year and a half and I enjoyed it. The land lady Patricia was very nice and…read morealways called me back in a timely manor. If any repairs ever needed to be made they always handled it the next day. Neighbors are all very friendly. The only down side I had was that there is only 6 guests spots and my parking spot was far from my apartment which was an issue since I had a newborn. Overall nice place to live.

I have been living here for only a few months, but I KNOW this is one of the best apartment…read morecomplexes in the area. Pauline, the manager, does an incredible job keeping this a safe, quiet, and beautiful place. Her rules can be a little strict at times (i.e. no hanging wet clothes to dry on your balcony), but they're out in place to keep this place running as smoothly as it does at a price that is easily accommodated. Everyone I talk to wants to try and move here once their own lease is up. Nice pool, laundry hook ups, central AC. What more can you want? The only negative I have is that if you have more than 2 cars, parking is a nightmare. You'll have to buy a parking permit from the city or park in the businesses across the street

Karla and Priscilla were amazing property managers and made sure we had everything we needed during…read moreour stay at the complex for the last two years. Apartments were cozy and clean with nice size balcony/patios. The apartment itself has nice finishes and thick walls so I could barely hear any activity from the neighbors. We also love that it's a pet friendly community. Overall we had a great experience and would definitely move back if we ever relocate to the area. Thanks Karla, Priscilla and crew for delivering an exceptional experience that we will never forget.

Lived here for a bit over a year when we moved in rent was 2650.00 when we moved out our rent was…read moreat 3095.00. For 2 bedroom 1.5 bathroom apartment It went up so quick after our lease ended. It's not worth the price to live here everything in the apartment was falling apart walls peeling off shower and ceiling peeling as well. My car got broken into and so did my family members since visitors can't park inside after 6 pm. You only get 7 parkings for visitors per month after that you have to park your visitors in street which there is a lot of homeless people breaking cars. The managers Pricilla and Karla treated us so rude and condescending didn't even say thank you when there was an apartment on fire which my family used our own fire extinguishers to put out no thank you or not even acknowledge how we saved the building from burning! No idea how they have there positions as managers during our time of living here people were constantly moving in and out poor management and insane rent increases explains that in my opinion. If you're looking for a calm quiet place this is not it. I never write reviews but wanted to on this because I know family's struggle and it's hard to get stuck in a 1 year lease. If you're looking there are much better places for the same price with much better living conditions.

our dryer went out...put a work order..the issue was resolved the same day!..I give that two…read more up!!..Thankyou maitenence team..Excellant work.!!

I wanted to update my review for The Crossings of Chino Hills. They have made improvements and…read moreaddressed issues from the past, which I appreciate. Loren at the leasing office has been especially helpful she listens to concerns and works with you to resolve them. Overall, a much better experience. Thank you Loren