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    Broomfield Automotive

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    Updated 2 months ago

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    Sill-TerHar Motors

    Sill-TerHar Motors

    2.6
    (233 reviews)

    Don't buy from this dealership…read more On November 24, a friend referred me here, so I drove 100 miles south to check out a vehicle. I met with Colin, who was nice and pleasant, and after test-driving a few cars, I ended up purchasing a 2022 Lincoln. The very next morning, when I went to leave, my driver's seat was completely disconnected from the base frame. I immediately sent a picture to Colin, who told me they would take care of it. The next day he said his manager would "make this right." Two days later, I finally heard from Colin's manager, Kelly, who also promised he'd talk to the DP and get this resolved. And then--nothing. Colin and Kelly both ghosted me, and as of Dec 8 I'm still stuck with a broken seat in a vehicle I just bought. I've been in the car business for 12 years, and I have never seen service like this. I've never purchased a defective vehicle and then been ignored by both the salesman and the manager. I will never return to this dealership again, and I strongly recommend others stay far away.

    Extremely Disappointed - Buyers Beware…read more We purchased a 2025 Lincoln Navigator Black Label from Sill-TerHar in Broomfield, CO, and the experience was nothing short of DISAPPOINTING. The vehicle was delivered with TWO large black scratches on the rear tailgate!! Damages the dealership was fully aware of before the sale and mentioned they noticed them. Instead of taking responsibility and ensuring the vehicle matched "brand-new" condition, they refused to cover the cost of the paint repair!!!!!!!! Our salesman, Kyle, only added to the frustration. His communication was POOR, updates were INCONSISTENT, and we felt our concerns were brushed aside rather than addressed. For a luxury purchase of this magnitude, we expected transparency, professionalism, and follow-through. We got NONE of those things. In the end, we had to have a problem fixed that NEVER should have been ours to deal with. This is not the level of service or integrity a luxury dealership should provide. I would STRONGLY caution anyone considering buying from Sill-TerHar!! Look elsewhere for a dealership that stands behind their vehicles and treats customers with respect.

    CarMax

    CarMax

    2.8
    (156 reviews)

    We purchased a vehicle from CarMax and our salesman was awesome…read more The integrity of the service department is where we had issues. We ran into a TPS issue the day after we took the car home. We took it back a couple occasions. It would be reset for a day or 2 and we would wait to get scheduled again for the problem. Eventually, we were told that they couldn't get it fixed and we needed to take the Car to Volkswagen for the repair. We were told we needed to pay for this out of pocket. Needless to say we never took it due to the time it takes and being without a vehicle. A year has gone by and come to find out there isn't even sensors in the tires. When purchasing your vehicle make sure that service area does what is promised. How they could not have known there wasn't sensors is beyond me and frustrating to say the least.

    THANKS FOR ROBBING ME CARMAX. I would leave no stars if I could. I went in there almost in tears…read morebecause my engine blew and I had to pay 4 grand to fix it even though it was covered under my "maxcare" warranty. Nobody even let me finish speaking. The old lady (I believe her name is Donna) in the service department was the most rude out of anyone. I absolutely regret buying my car here and would never recommend this terrible place to anyone. They could improve by NOT being a separate entity from their warranties that THEY SELL and by not hiring rude impatient people in customer service roles. THANKS FOR ROBBING ME CARMAX.

    Broomfield Automotive - usedcardealers - Updated July 2026

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