Good experience with Browns. Would recommend. They were responsive and completed the work quickly.

Had our A/C go out the weekend before that really hot stretch in Chicago this summer (over 100 degrees). So we were really trying to get it fixed prior to those hot days. In just two days, Browns was able to schedule an appointment and staff a team to replace an A/C unit on the roof of our 3-flat. They did a great job and were super communicative throughout the process. They were even willing to work with us outside of normal working hours to ensure we had everything prepared and in place for the install the following day. We also got a few quotes for a new A/C from several Chicago-based companies, and Browns not only quoted a competitive/lower price, but also a better timeline to complete the repair (and a short turnaround time was a priority for us). I would definitely recommend Browns Heating & Cooling to anyone else in a similar situation in the Chicago area. read more

Back in March, my HVAC system would run constantly, but only blow out cold air. This was around the time it was FREEZING outside! Wearing extra clothes wasn't going to cut it. I put in a request on Yelp for an HVAC servicing team to give me a quote on how much it would cost to get this fixed. Browns Heating and Cooling were the first to respond and among the lowest quoted. Even better, they were able to come out the next day! I was helped by Rammod. Before he even got here, he gave a courtesy call to let me know he was on his way. Rammod was extremely professional and even showed me where the issue was coming from. Being a first time condo owner, that meant a lot. I even had an unrelated question about a housing topic and he was knowledgeable and helpful. In the end my issue was a relatively simple fix, but I will definitely use Browns Heating and Cooling for my HVAC servicing needs moving forward. This was an extremely pleasant experience. read more

These guys won't stand by their work. After having them install two new water heaters as well as a washer sink, a few months later I reached out to get them to perform a boiler tune up. After the initial email, they just stopped responding. Whatever, guess they don't want my follow-up work. The bigger issue is that when they installed my washer sink, they did not properly attach one of the shutoff valves to the pipe. One of them just completely popped off a couple of weeks ago, and I had water pouring into my basement. I called them multiple times throughout the day, and they never called me back. Ended up having to pay a different company to come out and fix it. read more

I had a great experience with Browns heating and cooling. The thermostat for our furnace gave out last week, and with it being winter and all we needed a replacement pretty quickly. I used yelp to get quotes from several companies; we got a prompt response from Browns and their quote ended up being the lowest (by a lot compared to one company!). We were given a three-hour window; the technician called one hour into that window to let me know he was on the way. He wore shoe covers upon entering, which was very nice since it is snowing today. He came in, swapped out the broken one, installed a new thermostat, and was done within maybe 20 minutes. The technician was very pleasant and professional and our machine is back up and running like normal. I recommend Brown's and we would definitely look to them first for any other issues. read more

We have used Brown's Heating and Cooling for the past three years. From customer service over the phone, to the service in person, they are very professional. We have called them on the coldest and hottest days and they arrived to provide service in hours. They put protectants on their shoes to prevent tracking dirt inside of my rental property, they explained the problems with the hvac system without pressuring me to do all the things they recommended. This is a company you can trust! They are fair and reasonable with their prices. Special shout out to technician Rahmad for always working with us! read more

Browns is our go-to for HVAC. They are always responsive, respectful, and fair. They were able to come out same day during a heatwave this time, which was such a relief. read more

I can't say enough about Browns Heating and Cooling. I requested a quote at 7am on a Thursday morning and within minutes my appointment was booked. Jesus was fantastic. He arrived on time, worked quickly to assess the issues and gave me fair, honest information so that I could make the best decision. I felt like a trusted friend or neighbor was fixing my heater. Thanks Mike for the speedy response/quick booking and a big thanks to Jesus for providing great service. I'm definitely using them again. read more

Scheduling was a little wonky. They will cancel on you real quick if looks like it MIGHT rain...even though it didn't. Prices are very fair. I just needed Freon and sealant. Cost me maybe 450 total. Someone else quoted me close to 1000. The guy that serviced my AC was very knowledgeable and friendly. I will use them again for sure!! read more

The job was performed back in 2018. TLDR: Don't use this company if you have a functioning unit with some issues, all they do is charged you a high price for failed simple repair and try to sell you a new unit! Our furnace won't turn on and they sent out a tech to check. The problem was the exhaust pipe wasn't pitched correctly causing water condensation to exhaust, tripping the pressure sensor constantly. But somehow they only offered to fix the reducer and did such a poor job that the pipe wasn't even sealed. The tech had to come back the next day to fix the seal. For that poor job that didn't even fix the main problem, the charged $250 and had to come twice. They tried very hard to tell us we need a new unit and quoted us nearly $3000 for a new one. We ended up getting another company to fix the exhaust pipe, and even their quote for a new unit was 25% cheaper than Brown's quote. Don't use this company if you have a functioning unit with some issues, all they do is charged you a high price for failed simple repair and try to sell you a new unit! read more

Felt like I was living in a broiler till Mike showed up!! I called and he was here the same day!!! Not only is he very knowledgeable and friendly but answered all my questions (a lot of questions) and gave me a handful of helpful tips!! Thanks Mike and thank you Enjoli for setting it all up!! read more

Came out and fixed our AC for less than the original quote. Good guys and they seemed to know what they were doing even though the problem wasn't clear. They kept at it, figured it out, and got it fixed affordably. read more

I've called on Brown's twice for my cooling and heating systems. On both occasions, Brown's responded quickly and gave me a very reasonable quote as to how much the cost of the repair would be. I especially appreciate the professional and courteous manner in which there serviceman took care of us. On this occasion, Jonathan was great. OurOr malfunctioning heater was up and running again within two hours. I earnestly recommend Brown's heating and cooling to anyone in the Chicagoland area for their heating and cooling needs. read more

Browns Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Chicago, Illinois

Courteous and very responsive. Replaced my 3 PTAC units and did a great job. Highly recommended read more

We purchased a new home recently and had Nest thermostats installed by our builder. However, the heating wasn't working and we ended up contacting and working with Ramod from Browns. He came in and was able to identify and fix the issue quickly. Very professional and great to work with. He even did a check up on our system to ensure we're aware of things that should be looked at. We will definitely call them again if we ever need help! read more

Highly recommend utilizing Brown's Heating & Cooling for your HVAC needs. They are very professional, responsive, and well organized. The workers are honest and they do a very thorough job. Also, don't forget to support a Black owned business! read more

Ramod and his team connected with me very quickly, was able to see and fix the problem within 24 hours. HIGHLY recommend them for any future work you will need. They were very upfront and honest with me throughout the process. Very much appreciated! read more

They did a great job adding coolant to my AC and getting it back running again. Thanks!

Needed a new furnace and Browns was responsive and the best price. Couldn't have been happier with their service and appreciate the excellent communication. read more

My aging furnace went out a couple of Saturdays ago and I was scrambling to get someone to install a new one before the freeze set in. Half of the companies I called were either closed or weren't able or willing to do the work on the weekend, but Browns came through with a fair quote and the ability to get it done that same day. They coordinated with my tenant on a time later that evening and stayed well into the wee hours to get the work done. Being a remote landlord, I feel it's worth calling out several small details that made working with them frictionless and distinguished them from a lot of other companies who are stuck in the past: Enjoli and Mike were super responsive and handled most of the communication over Yelp's messaging functionality, the contract was handled using DocuSign, and the invoicing/billing process afterwards using Square was seamless and convenient. All of it could be done from my phone while I was out of the house. Fingers crossed no more issues come up with my HVAC any time soon, but I wouldn't hesitate to use them again if the need arises. Highly recommended! read more

My initial experience with Brown's was based on an emergency the week of Thanksgiving a few years ago. They were very helpful in making sure I had everything up and running before the holidays which I appreciated. I deducted a star for the dents and dings and some mess left behind. Since then, I did have the motherboard on a brand new system fail which is likely more of a manufacturing issue. Brown's returned and fixed it under warranty. I have also had maintenance done which has kept my system running well. Overall great experience and service! read more

Oops, I thought I had already done a review of Brown's but turns out I hadn't. They were the folks we called when we got our A/C unit replaced this past summer at my parent's home. They offered the best price, were really prompt and great all around. Then we decided to update the thermostat in my dad's house again. I did my due diligence and called around to make sure I got the best price. Everyone was around the same ball park, but it was Browns that was the most responsive and said they could do it soonest. Tech came in a little later than the allotted time, but I had no problem since they were great at communicating. All in all I think he was done in about 20 minutes and we have a brand new digital programmable thermostat. Now I can actually TELL what the temp is in this home. We have literally only ONE last item that needs to be updated in this home and I think I will still call around to make sure everyone's rates are comparable, but I will probably just go with Browns since they have been consistently the most reliable and best with service. read more

Well, I just spent 6 hours of my day waiting for my air conditioning to be fixed and now I've paid $75 and had nothing fixed. This is the last time I use yelp reviews for home services. The repairman was very nice and friendly but he was an hour later than the three hour window provided. Then, he had to leave to go get another tool that he didn't have. When he finally looked at the two separate issues we have, he wasn't able to resolve either one. We have ductless mini splits so I understand it may not be a standard system but that's why we called 'experts' to come out. (I seemed to know more about this system than he did after just the experience of living in this house for a month.) 1.) He thought two units went to one condenser and I had to show him that actually there were only enough lines for one unit in that condenser. 2.) he didn't know how to open the unit.. I showed him and then he didn't have the right tools to fix the clog. He found a wire in his truck that unsurprisingly did not work. 3.) the options provided for the other repair were to pay $340 without any guarantees to refill refrigerant that they expect to leak again (because they were unable to identify the leak!) or to buy a new condenser.. After all of this, the company wanted to charge $150 to do nothing since there were two separate condensers even though I was originally quoted $75 for the analysis. At least they agreed to $75. Reply to below response: Not accurate on the repair options: 1.) all were in agreement that a better/longer tool would resolve the issue without opening the drywall. The quote was 'I'm not a plumber so I don't have things like that'. Why would we open the drywall in our house if that's the case? 2.) we were not in agreement with the cost only because we were told your company would provide no guarantee. There was no option provided to actually try to resolve the leak. read more

Brown's came out next day to help with my ailing Hvac. Ramod was very helpful talking us through what he would and wouldn't do for an older system like ours and got us back up and running fast and within budget. read more

I reached out to Ramod at 9:30pm last night about having my furnace repaired. He replied immediately and was at my house by 7:30am this morning to run diagnostics. Two hours later the furnace was fixed. He was on time, professional, knowledgeable and very fairly priced. I plan to use Browns Heating & Cooling again and highly recommend their services. read more

I had the tech come out to fix an AC system in the mid of a heat wave. And to replace the fan on another unit. He did the fan first or attempted to. He was ready to quit and tell me to buy the whole motor and fan. Some how miraculously after a while the fan was a go. My other unit was the big problem. It wasn't blowing cold. He inspected it, I'm not sure with what. He said it was fine and full of refrigerant. So, that was about one hour for 250 bucks. Weeks later the lines froze. Today I had out a large company that does commercial work. The refrigerant was low, but the real culprit was the dirty coil...there goes $650 on top of the worthless visit from before. read more

I had a issue with my heat in my infant room. I called the staff of Mr Brown, she stated he will be there before 1pm .I was ok with that. Mr Brown made to the day care and went to get a part I needed all before 1pm. I really appreciate there service great people. read more

I highly recommend Browns H&C as your first stop for HVAC needs. They recently helped me select and install a new humidifier and were fantastic about navigating some atypical roadblocks in the setup I wanted. The level of customer service and professionalism is top notch. The owner Mike is highly available via the yelp platform and was able to quickly and fairly price out several options for me as I changed my mind a few times. He was very patient, honest, and always gave the best price. I especially like that I was able to walk through the options via photos and yelp messages and didn't have to play phone tag or setup unnecessary estimate appointments. Thanks guys! read more

I have used this company in the past with no major issues. I have recently been attempting to contact them on several occasions for a service call. Noone seems to pick up the phone. I left voicemails, noone calls back. Are they still in business? IF they are, what a poor customer service. read more

Of course it's hot and the AC isn't working so I contacted Browns Heating & Cooling and they were able to get my AC going by the next day. My tenant met the repair man and he was happy with the service. I was happy that he had the needed parts on his truck! How often have I heard "I can do the repair but I'll have to call another service man and met him to get the part." Delay, delay, delay. This wasn't the case with Browns. I was looking for a company that served the Westside of Chicago and this company said they serviced the Pilsen area but didn't list a Pilsen address which was confusing when you're doing an online search from out of state. I would definitely use them again. read more

We had an issue with our A/C unit that caused water to drip down into the furnace. Both of these units were pretty old. Technically, the issue could have been fixed with parts but because of their age we just chose to get a quote to replace them from a large company. This initial quote seemed really high and the large company also didn't seem very keen to negotiate that much. So we expanded our search. Thankfully we did because we found Brown's Heating and Cooling. Communication: During our initial communication, Rammod and his team (including Enjoli) were incredibly responsive. I'm nearly certain they got back to us within an hour of our initial call. The team was e-mailing me back and helping with a quote at nearly 10pm on the date we reached out to them. They were very accessible and responsive. Service: Epitome of professional. They showed up when they said they would. They called and gave updates along the way. They worked hard to get the job done. In fact, I had mentioned to them that our building has strict HOA rules on work hours and so Rammod joined the installation team to make sure everything got done in time. Price: When we were provided with our estimate, I thought they made a mistake. The difference between another large company's estimate and Brown's estimate was over $5,000. Even on the date of service I was nervous that something may change at last minute but it never did. The brand new units were installed as discussed, in the time that we agreed upon, for a much more reasonable price than I was initially quoted from a different, big company. We saved over $5000 going with Brown's. Overall: I completely recommend Brown's. I was a little cautious at first going with the smaller company, but each step of the way they impressed me and earned my trust/business. I plan to have them back for all our servicing needs and have already recommended them to other owners in our building. Highly recommend you give them a try. read more

They were much more affordable than the other estimates I got. They were also very honest and told me everything was in good shape except for the the capacitor. I appreciate all their help when I moved into my new place and wanted to get the HVAC checked out. Will use them again in the future. read more

Great service and overall experience! Browns was the first to respond to our request for a quote and also beat their competitors' prices. The scheduling process was quick and easy and on the day of the Tech called to give me plenty of notice. My AC is now working as good as new (common wire issue with my Nest Thermostat) and the Tech also did a courtesy check of my free-on levels and filters. We couldn't be happier. Bring it on Chicago Summer! read more

Browns was able to schedule a same day appointment. The technician arrived at the schedule time and quickly addressed both of our units. Very professional and will use this company again. read more

Browns Heating and Cooling is a team I would highly recommend. This after talking to 3 other companies in the same week. Their response online was phenomenal (even on July 4th). The crew that came was ontime, equipped with ladders etc which others were lacking, and when it came to pricing a new AC Ramod was decisive and their prices were very reasonable. They replaced the AC same day and then patiently helped us work through the dampers settings. Bottomline - Does not get better than this. When in a pinch, call Browns. read more

Amazing! Our thru-the-wall A/C suddenly stopped working on Thursday right before an extreme heat wave was about to start. I called the guy who installed and serviced our unit when we bought it 7 years ago. No call back until Friday afternoon, only to hear the guy retired! So on Friday at 3 pm I was in a mad scramble calling all the HVAC companies listed for Chicago on Yelp. Amazingly difficult! Most didn't service high rises, or didn't service thru-the-wall units. I left messages with everyone. I was able to get another company to come out Wednesday of the following week (after the heatwave would occur). After I set that up, Brown's called me back and was able to schedule a tech to come out the very next day, Saturday between 10 and Noon. Yay! Only a $75 service fee, which would be applied to the cost of repair. Ramod was so professional and knowledgable. He explained that it was a trip wire that needed to be reset. Fixed it within 15 minutes! Total cost of repair was $100. Yay! I didn't have to buy a new A/C for $1100. Brown's was quick to respond and get the tech out when we needed it, right before the start of the sweltering heat wave. We will definitely use Brown's again if our A/C goes out again. Great company, fair prices, great tech! Highly recommended. read more

Sent a quote request through yelp, and Browns was quick to respond, and to arrange a visit within hours. The tech arrived on time, was courteous, kept a clean workspace, and diagnosed the problem with my water heater in moments. Was fair and frank with pricing - no surprises. Great experience and would gladly use again. read more

I don't remember the technicians name but he was great. I called at 10 am for furnace help. Was told they would have a tech out between 2 and 5 pm. Around 12:45 pm I get a call. Says he is 28 minutes away. Goes right to my furnace and gets it working in minutes. A simple solution, yes. You pay for knowledge. This company goes to the top of my list. No doubt they have my future business. read more

Exceeded expectations. Scheduled an appointment for Monday but received a phone call 2 days before asking if I was available because they were in the neighborhood and could service my unit. THAT NEVER HAPPENS! Very friendly, easy to communicate with and trustworthy. Will definitely use them again. read more

Thank you to Browns Heating & Cooling. The entire process was very smooth. I was able to schedule my appointment through Yelp and they sent their technician the next day. Their technician, Jesus, was very knowledgeable about my air conditioning unit and he showed me exactly the issue with my unit and he was able to fix it. Super friendly guy and I appreciate his help. The cost was very affordable and I'm very happy that Browns Heating & Cooling fixed my unit in this blazing hot season! -Antonio Washington read more