I'm dating my dentist's office. It's been six months, and I'm nervous to see them again. How well will we remember each other? Will we pick up right where we left off, or will we have to ease back into it? My hands are sweaty, so I shove them into my pockets as I walk through the front door. "Hi Nils!" she says, throwing me a huge smile. My shoulders drop as I let out a sigh and return her smile, those two simple words lifting my entire countenance. We chit chat for a while, exchanging notes on a few restaurants and bars. I could talk with her for hours, but minutes later I'm shepherded to a separate room where I lay down on my back in a comfortable chair. Here I was thinking that SHE was going to take it slow - didn't see this coming, but I'm thrilled with how quickly we're going to get down to business. She looks different from my last visit (she was Asian, now she's Caucasian and smells like honey and lavender). She dons protection (she's a safety girl), and then starts out slow. She works my mouth gently, my lips barely parted as she begins to explore. As always, she's talkative, and constantly attentive to how I'm feeling. I love that about her. Things start to heat up. After she has re-familiarized herself with my lips, she moves on to my gums, my teeth, and my tongue. I'm salivating profusely. Suddenly, we're right back to where we were six months ago - time has created no distance between us. She and I carry on with our pillow talk, but I let her do most of the talking while my mouth is otherwise occupied. She teases, pushing me away, and then in a somewhat stern voice, reminds me that I need to floss more often and should brush for a minimum of two minutes. How embarrassing - so much for the breath mint I downed beforehand - she saw right through that. Sheepishly, I tell her that I'll work on it. She calls for Bruce. Bruce? Really? Not how I imagine a threesome. Bruce enters, slaps on gloves, and suddenly I taste latex. Eww. He pokes and prods for a few seconds, then tells me I have really healthy teeth and gums. Really, Bruce? Flattery will get you nowhere. (Well, I do like hearing that, actually, especially coming from him.) Bruce is done in mere moments - typical for a guy. Sheesh. I know the visit is over when I'm offered a parting gift. Not a kiss, not a hug, not even a handshake. Just a spare toothbrush and some floss. Ouch. She had to rub it in, didn't she? I bid her adieu and then schedule our next date for six months from now. She insists I write the date on a postcard, which she'll send me weeks before our next get together. I'll forget about them until then, but when that card arrives, they'll be all I can think about. I love long-distance dating - no strings attached, but sometimes six months seems like forever. read more

My fiance directed me to Dr. Marcucci 3 years ago. I went for the free movie tickets on my birthday and stayed for the dental excellence. Dr. Marcucci and everyone in his office have gone out of their way for me. Traveling a lot, I constantly have to reschedule appointments. They really do their best to work with me. Recently I needed some bleaching for my wedding, Dr. Marcucci actually came in well before 8am so that I could make the appointment to pick up and sign my marriage lisence. What's more I trust in what Dr. Marcucci tells me. He's done an excellent job instructing me on my particular dental issues... if I don't start flossing better soon, I'll be in serious trouble... he's even brought me in repeatedly to track the internal bleaching in my root canel. My last denstist slapped some bleach in there and then took it out in two weeks without even really looking at the effects. Dr Marcucci has also done tons of work on my fiance. We've referred 3 sets of friends and would refer anyone else looking for an excellent dentist. Finally, I'd like to take this opportunity to appologize to everyone at Dr. Marcucci's office. I try to brush and floss and use mouth wash before I come in, but I just can't stop drinking coffee. Pots and pots of coffee. So I'd just like to appologize for my breath. You guys do such a great job paying absolute attention to detail while I billow up huge clouds of heavy caffinated dragon breath from my stomach. You never even let on or act disgusted either. That tollerence is so touching. read more

The best dentist I have ever been to in my life, and hopefully the last. Dr.Marcucci has amazing craftsmanship. The office is warm and hip with a great selection of jazz and assorted music to relax you. He's a pro and I HIGHLY recommend anyone who needs work done or dental advice to go here! Check your insurance with the front desk..I had to get reimbursed by my carrier. I have had two procedures by him and felt nothing. Park in the lot next door. G read more

This dentist is truly amazing! I've never been in any medical facility that offers such a high level of quality service and is always on time. I've even been able to call up for friends in need of emergency work and get them in right away. The office was also not afraid to refer one of my friends to another dentist since nothing was available soon enough. That's the sign of someone who truly cares about the patient's health and not the bottom dollar. To all the idiots who gave only 1 star stop letting insurance companies lead your lives.... . read more

I must say I do love the location near my work, the atmosphere (it's decorated like a spa!), and I love the staff --the girls there are the sweetest, most nicest people ever! And they have great Christmas parties with beer and wine and dim-sum and palm readers and chair massages. So I desperately wanted to stay with the happy faces and the perks... However, Dr. Marcucci was not personable or even nice to me at all. He never said a word to me and barely even looked at me the whole time I was a patient there. I thought he might warm up to me after a year or so but he never did. The last and final straw, Dr. Marcucci was training a new assistant and when she didn't do something to his specifications, he yelled at her while I'm sitting there with my mouth open and then grabs the tool from her while it was in my mouth. I felt like a car! He didn't apologize or say anything to me or the assistant. He just carried on yanking away at the tools, all while ignoring little ol' me behind the mouth. That's when I realized he didn't care about me; he just wanted my teeth. Spare yourself the grief and go to one of the Barry brothers on Sutter instead. read more

Like one of the reviewers, I too would give Dr. Marcucci "0" stars if i could. Initially he seemed like a good dentist--knowledgeable, informative, etc. But his work spoke for itself and my experience was so bad I'm taking the time now to speak out. Also like the other reviewer, the issue I initially had was around their disclosure on costs. When I finally forced the cost out of Krystal (office manager) she told me my insurance would cover 100% of it--this was after they apparently reviewed my plan. In the end I was charged $1200 ABOVE what insurance would cover. After complaining and documenting everything (highly recommend) they gave me a discount on the nitrous and the photos--which i never requested. But I still had to pay the bulk of the bill. I begrudgingly paid and vowed never to go there and tell everyone i could to avoid Dr. Marcucci's office. Regarding their service, sub par. The help was polite and the surroundings were pleasant although the quality of the work was lacking. The crown he put in was too high and continued to give me pain many months afterwards. Turns out the crown wasn't molded exactly as my original tooth should have been so it sat high, thus causing undo pressure on the tooth when eating. I went back a couple times for "free adjusting" of which gave me no relief. It's been two years now and I've since had it fixed by another dentist where I showed him the mold and he hand sculpted the crown to the way it should have been. If you're shopping for a dentist I highly recommend Dr. George Karsant over on Ocean Blvd. So, dentist shopper beware. Check out Yelp for only those with multiple "genuine" positive reviews. If there are multiple negative reviews like this one, avoid them like the plague. There are too many good dentists out their to waste your time, money and toothache on. The 30 minutes of reviewing the best ratings will definitely pay off. Good luck! read more

It's been a few years since I visited Dr. Marcucci, but the last time I was there I stormed out in a huff and never returned. The reason for my irritation was that Dr. Marcucci did not seem to care at all that I was not comfortable during the proceedings. I KNOW that cavity fills are not pleasant. Trust me, I've had over 50 fillings, 2 root canals, and 1 crown! I've been in this business for years, but I've never come across such blatant disregard for a patient's discomfort. He sort of just ignored me when I tried to indicate that I was in pain. Oh, and here's the clincher. The filling Dr. Marcucci did in my back molar fell out. and now it not only needs to be re-filled, but it also needs a root-canal or partial crown. Thanks, Dr. M! I won't be returning to you for this remedial work. read more

I really like this dentist office! Free teeth whitening for all new customers!

A pleasant dentist's office?! Is that possible?! Yes, it is. The staff is super friendly and you never have to do the death grip on the arms of the chair. read more

Ok, he may not be the friendliest guy in the world, but he's a great dentist. I was terrified of going to the dentist for years, but when I moved to SF, I found Dr. Marcucci. The office is comfortable and all of the staff are really nice and professional. The last dentist I went to was extremely unprofessional (wore shorts and sandals to do my filling and gave me too much nitrous oxide...terrifying) which makes me uneasy. The hygienists really take time to talk to you during the cleaning appts. about brushing habits, etc. and what you can do to improve your teeth. Dr. Marcucci did a couple of fillings and a partial crown for me, and I'm sure he did a fantastic job. Like I said, he's not particularly personable, but I think the quality of his work makes up for it. read more

BAD BAD BAD. I would give 0 stars, but it's not an option. I asked 3 times if the dentist preauthorized treatment with insurance company, I paid based on the estimate that I thought was from the insurance companies preauth. Turns out, they never preauthorized and months later I get slapped with an ENORMOUS bill. They use fillings that are not only not covered well by insurance, but also not recommended by many other dentists because they do not last. Awful, bad, such a disappointment. read more

Dr. Marcucci, Ruth and Kristal are key to my dental happiness. Kristal is on top of all the insurance nuances, Ruth is on the ready with instruments, air and water (and nitrous, when necessary), and Dr. Marcucci is the best dentist I've ever had the good fortune of being under the care of. He truly cares about my dental health, alleviates my concerns and fears, and is a perfectionist, which I truly appreciate. I recommend the Union Square Dentistry wholeheartedly! read more

Dr. Marcucci is a top quality dentist. I fell at ease with his professional demeanor, great results and honest approach. Ruth, his assistant, is a dream. The office is professionally run by Kristla and she covers all insurance paperwork; wonderful. She also helps patients in any way to not forget their appointments. And, she helps if any change is needed. Just give her an advance warning! Michelle Bernardo and Cory (RDH Hygenist) are kind, thorough and fantastic!!! I've been going to this office, now a new location, for 25 years. They are well worth it! Thanks Dental Team! read more

I was a patient of Dr. Marcucci's for seven years and my experience was great. I did not have any major problems: One onlay had to get redone (after about twenty years). There was a policy of switching the hygienists every appointment (both were great) so that there would be a "second opinion" within the office and to ensure nothing was missed. My job dropped my health insurance so I paid cash for the last two years and that was fine too. I even was able to pay in two installments for the onlay. I'd say my teeth and gums got better during my years as a patient there. I only left because I moved from San Francisco to DC. (I almost scored 5 stars but I have a policy of never doing that. If I was being scored on Yelp, I'd reject 5 stars, because nobody is perfect.) read more

I've been seeing Dr. Marcucci over 20 years. I now live in San Diego and had a dentist down here fill a tooth last year. Dr. Marcucci was able to refill the tooth properly. So I now make a biannual trip to San Francisco to see Dr. Marcucci. Don't trust your teeth to an armature get the best. read more

After reading some of the negative reviews, I felt compelled to put in my two cents. Dr. Marcucci is an artist, my bridge looks great and you can't tell it's a bridge. Noah W., I don't believe for a second they would charge you if you were sick. Regarding the yelper that states Bruce doesn't care about your comfort, garbage. I'm the biggest woosey when it comes to the dentist and I have VERY sensitive teeth. They get a special topical made that they use on me along with gas. Maybe you should see a dentist more often with those issues. Regarding billing, they will not bill your insurance company, but they do charge you the agreed to insurance rate so you don't get slapped with too big of a bill. Crystal is very accommodating when it comes to dealing with the insurance company. Maybe the person with the insurance issue should take a little responsibility for dealing with what I assume is a lousy insurance company. They are a pain, but not the dentist's responsibility. These folks are great. Bruce is top-notch and Michelle and Cory are top notch hygienists. read more

The greatest thing about Dr. Marcucci's office is his excellent staff, especially his hygenists, Michelle and Cori. Both of them know precisely what they are doing, and take an active interest in the dental health of their patients. When it was time for me to have some gum surgery, it was Cori who pointed it out, over several appointments (Dr. Marcucci concurred). Michelle and Cori are very personable too. This is an office that genuinely cares about its patients. read more

It's really important to trust your dentist, especially when they get that drill going - I've been going to Bruce Marcucci since before I can remember. I can't imagine trusting a dentist more than I trust Bruce. He has excellent, conservative dental technique, but he also has an artist's eye for matching tooth color and shape. I finally decided to get veneers on my front teeth, and I'm so happy! He did such a great job! Thanks, Bruce! read more

Dr Marcucci focuses on excellence and is well known and respected in the field of dentistry for his skill and dental artistry. His goal is to make good decisions and to perform great dental work. With his work, you get really amazing and long lasting solutions for any restorations or other dental work and repairs. Dr Marcucci has been my dentist for more than 30 years and has been unfailingly superb at what he does. He has trained a great staff, led by Crystal and has wonderful skilled dental assistants like Ruth. His dental hygenists ,Cori and Michelle are truly excellent and caring and personable and they take the time to give you actionable advice on how to prevent dental issues in your future. When you have known Dr. Marcucci as long as I have, you come to realize he also has a great sense of humor, but his main focus is on doing the right thing for your teeth and dental health. What could be better than that? Janet Beach read more

Dr Marcucci did all my veneers years ago and I still get compliments to this day from dental professionals. I've never had a cleaning (I don't live in the city any more or I'd still go to Dr. Marcucci's for cleanings) where the tech doesn't remark about the gorgeous work. Very happy even after more than a decade! read more

I have been a patient of Dr. Marcucci's for about 30 years, having been recommended by coworkers as the "best dentist in town." And he certainly is. Not only is he a perfectionist (would you want anything else for your teeth?) the whole office is the most efficient, professional operation imaginable. Its clear that Dr. Marcucci cares both for his patients, and his assistants, and the whole operation runs like a well-oiled clock. read more

I have gone to Dr. Marcucci's for a few years now. I will not be going again. Michelle is a great hygienist but Dr. Marcucci is a total salesman. The three times he has given me an exam in 5 years he has pushed invisalign. I told him I saw an orthodontist and am not a candidate. I felt he just wanted to make even more money off me. I pay out of pocket and it is not cheap. When he does an exam I expect at least a "hello" and more than ten seconds. Furthermore this time when I went in I had a temp hygienist who did not even give me a tooth brush and floss. I will find a new dentist. I am done. read more

I'm disgusted with Marcucci. I called them early on Friday to reschedule an apt that I had on Monday b/c my 2 year old son was sick (their cancellation policy is 48 hours in advance) - I called with 72 hours. Crystal (the receptionist) called me on Monday to say they are charging me $50 for breaking the appointment. I told her that was completely unreasonable considering I followed their policy. She said she'd talk to Marcucci. She called back yesterday and said that they won't charge me but I should find another dentist. I have been going to them for 8 years and sent them SEVERAL referrals. This is disgraceful and shameless. If i read this review as an outsider, i would stop going to him out of principal. read more

While I have few dental needs I do go for annual check ups and find the dentist, Dr. Marcucci to be a bit aloof but the rest of the staff warm and interested. He is untested in terms of work for me but I would prefer a bit more engagement by him. read more

I agree with bad, bad, bad, Zero stars. Yes of course the office is an interior decorators dream as dentist offices go but who sees their dentist because of the architecture and comfy sofa? The guy is just a businessman and not too concerned with your true health of teeth and mouth. He apparently is most interested in his wallet getting fatter and fatter and is way to aggressive in his approach (accordingly). For a small chip which he attempted to repair (it fell out 3 days later) he recommended a mouth guard and a partial crown to the tune of $2200. I went to another dentist and his repair cost $200 and 6 months later holds still! read more

Wow, I was blown away with the reviews. I was just checking in on some of my favorite businesses and was amazed at Marcucci's rating. I'm 53 and have suffered a life time of bad dental work and the Dr has fixed up what shoddy work was previously done. He set up a 3 year plan for all 8 of my crappy filing and cracked teeth from bad work. So many of the complaints are financial but I have no doubt he's worth it, OK he isn't priced like the chains that screwed up my teeth at the start but in talking with friends and coworkers, he's not expensive. After going to bargain dentist and getting cavities under their fillings and crowns. I regret being cheap & chancing losing teeth. I have a huge gap next to one of my crowns done at a cheap dentist, chancing food buildup. As far as personality, I didn't get the hug some reviewers appear to have expected. He was cordial and a demanding SOB of his staff, expective perfection on every task and expecting every mold to be perfect. Thank God for perfectionist dentists! I will never do bargain basement dental work again! And for those of you that seem to think your dentist should cover what your cheap ass insurance company doesn't cover, try hitting up mommy and daddy first before asking for charity from your dentist. He has his own rent and staff to pay. My guess is you pay top dollar for a smart phone then bitch about paying for your dental work. Really! read more

I was referred to Dr. Bruce Marcucci by a friend and at first, I was very pleased with their service. Since my teeth are in fairly good shape, I only had my biannual teeth cleanings during my first year under their care. I never had an issue with their service until recently when I went in for 2 filings. Since my insurance covers my teeth cleanings, I was never subjected to their demanding and unrealistic payment procedure until recently. From my experience with dentists in the past, I would ALWAYS receive the bill after my insurance sent a payment, which makes sense since my portion is the difference. However, after my filings at Dr. Marcucci's office, I was faced with a $400 bill for 2 filings at the time of the service. I was obviously shocked that the procedures were so costly even with my stellar insurance plan, but I bit my tongue and paid the bill. A few weeks later, I received my statement from my insurance company stating that I was only responsible for less that 50% of what I was charged. As a consumer, especially in this economy, I called the office to figure out how to get my refund. Surprisingly, the administrative personnel gave me so much attitude for asking, stating that their office was "honest" and I would get my refund check in the mail soon. To overcharge a client and then give attitude to them when a refund is due is horrible customer service and with so many dentists near the area, I will never go to them again! They are overpriced and the friendly mask comes off when clients inquire about their hard earned money. RIDICULOUS! read more