Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

If you are in need of a licensed and insured plumber, I HIGHLY recommend calling Green Valley…read morePlumbing. This small business owner/operated company was instrumental in installing Pex Pipe in lieu of the copper piping that was in my basement. John worked within our budget and was MORE than reasonable (lower estimates than 3 other people)! He is very honest, on-time, easy to work with, and easy to get in touch with. He truly went ABOVE AND BEYOND to make sure the job was done on time, cost was kept down and he was honest about what was beyond repair. He provided an estimate within hours of my call and explained all the work that needed to be done prior to the job. He even offered to do the work on a Saturday at NO additional charge, just so I wouldn't have to take time off from work. He also explains everything is lay mans terms, so even someone with absolutely no clue about plumbing can understand what the situation is, how it works, and how best to fix it. We will be needing a new furnance soon, and again, within hours, John provided us with an estimate, the type of furnance, where it would be purchased from, the price, etc, etc., we have already let John know he has the job!! Beyond the new furnance, if we have work that needs to be done in the future, we will definitely be calling John at Green Valley Plumbing again! Jeanine R.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Connunicaroom was great, service technician was punctual, and let us know status throughout. They…read morehad to refer us to a well specialist as the project was more well related. we will abs use Plumbums again

They replaced this short section of plastic pipe for $1150. I asked the tech in shock what they…read morecharge per hour. $700 was his answer. It was leaking so I had them do it since they were already at my house. So if you don't mind paying more than you'd pay your Dr or Lawyer then have at it.

Received a quote to pump the tank for $450. Guy showed up, did the work and told me it was going…read moreto be $680 for the same scope of work. Took him 15 minutes total. I do not appreciate this kind of bait and switch up charges.

Absolutely, Ed and his son Eddie stepped up big time to help me with a fairly major issue & took…read morecare of it promptly! Eddie even came out on a Sunday when he was supposed to go to a friend's birthday party. He went, but he was late I highly recommend them their personable, honest and get the job done !

The best. I have been Ed's customer since moving here in 2013. In advance of sending any of his…read morecrew members, Ed always fully explains on the phone what are the problems and possible solutions. One incident stands out. Five years ago, my entire basement was flooded in 2 inches deep of water at 2 AM. First, I ventured into the pool in the basement and turned off the main intake valve for the house, then at 2:30 AM I phoned his emergency hotline. A half an hour later, at 3 AM he phoned me back. He instructed me that as long as the water was not turned off, he would send someone at 8 AM. Sure enough, two plumbers arrived at my doorstep at 8 AM, and located and fixed a busted valve. Six months ago, his crew replaced the faucets on two sinks and fixed a leaking drainpipe on one of the sinks. But five months later, the drainpipe began to leak again. This time, Ed himself arrived. As usual, he fully explained to me the problem. I did not hint that maybe the leak had not been properly fixed six months earlier, and was ready to pay for his visit and quick fix. Instead, he fixed it for free. Thanks, Ed!

My heat was only working on the 1st flr, the 2nd flr pipes were Luke warm. we thought it was air…read morein the line but upon trying to bleed the lines we ended up with no heat on the 1st & 2nd flr.. We called Diamond Sunday afternoon & The owner came out and was able to trouble shoot why my boiler stopped working and then addressed the original problem with eliminating having to buy a brand new boiler. He was very knowledgeable, professional & fair. We are very thankful that we called Diamond Plumbing and would definitely utilize his services in the future along with recommending him to family and friend.

From the owner: We will happily assist you with new construction or remodeling projects. Redesign your kitchen or…read morebathroom to fit your personal style. You will adore the quality workmanship.

I hired Eric Sabo to install my heat pump. His 2 men plus 2 electricians came to my house. They…read moreworked all day to get it installed. They cleaned up after themselves. They were very polite and respectful to me as well as my property. The electrician left a card because he noticed the red light on my generator. My electrician showed up the next day to do a service call on it as planned. The next day the guys were here to finish up the job. I highly recommend both Eric Sabo and his electricians which were Pallas Electric. Both companies were great.

please read entire review. Tech responded quickly. No maintenance or repair performed on my unit…read more Tech was told to render my unit unusable, stating owner would call me soon. He did to say he was sorry my unit needs replacing but thanks to the pictures the tech sent to him (without my knowledge or permission my privacy was trespassed) they had a couple of replacement boiler options for me. If you want real service call PLUMBUMS. They cover a large area including Griswold and will give you honest service at a great price! I give PLUMBUMS my highest recommendation!!

Came for an emergency visit not once but twice on the weekend! Also called in a favor to have our…read moreseptic pumped so they could work better! Went over and above in all aspects of the service call. Would recommend them highly!!!!

The young man who came to unplug our sewer drain worked his butt off and cleaned out lots of paper…read moreand grease through yards of plastic piping - then helped me carry the buckets to our woods to dump them. The price was more than reasonable for the three hours he was here. ($425) so I gave him a $75 tip! Great service, scheduling, and clean up of the basement after he was done.

Absolutely AWFUL! Never received a bill and revived a phone…read morecall saying that the bills had been returned to the main office and they were going to send out another one When I received the bill they literally gave me 24 hours to pay the bill and the lady kept telling there was nothing they could do How do you have the wrong address but are supplying electricity to my apartment!!!!!

Living in a town with its own power company is frigging awesome and someone should buy these people…read morea pony. Or pizza or something. When we got out internet hook up there was something up with the electricity flowing to our house, it was dangerously high or something, I didn't quite grasp the exact thing. But NPU came right out! Did some stuff. Cable company comes back to do the internet, nope, things are still wonky, NPU comes right out AGAIN! Replaces a whole thing on a pole, got up hooked up to that pole again, all was cool. But like, that a thing that was interrupting our WiFi service, our power was fine in the house, but they came right over, more than once, to make sure we had what we needed and also make sure it didn't become a big scary problem for us, as far as power goes. Plus, whenever there's a storm with outages, they are amazing about keeping their customers informed, so I always know they know where the problems are, and they regularly post updates, so if you're without power you know they're on it, and they honestly talk about time frames so you can keep your hopes and expectations realistic and it's so terribly comforting.