The couple that manages is so kind and helpful. They helped me get set up with a unit at the very…read moreend of their night, which meant the world to me as I was moving. The size unit is great for the price, has temperature control, and security. So far loving having my belongings at Northgate.

Sandra and John are so professional and helpful, here. They have all the moving accessories you…read moremight need, there in the front office. The place is kept clean and cool. And I think the rates are extremely reasonable for this time of year. We feel safe keeping our stuff here while our new place is readied for our move-in.

Found the Bee Cave Rd location to have everything I need. Clean, safe, easily accessible,…read morewell-built storage spaces, reasonably priced supplies in stock, AND knowledgeable, professional staff. I went in only curious to compare to other storage options. Kristy not only listened but discerned what I needed. She took me straight to the unit I rented. Was so easy as she nailed it on the first one. Not pushy. Friendly, informative answers to all my questions gave me confidence not to go anywhere else. Continue to be happy with my decision! Prompt, friendly replies from Nathan as well.

I have had single and multiple units at this facility almost since they opened. The facility…read morecontinues to be clean, safe and very accessible. The staff has always been personable and professional and was especially so last week. We were removing a rug from one unit and it had definitely seen better days. Nathan, the manager, provided me with garbage bags and offered to dispose of the rug. He also inspected the unit for evidence of creatures....there was none. Amazing customer service! Very appreciated.

Friendly, fast, great service. The owner we very helpful and kind. Highly recommend.. Great cheap…read morestorage

Kim was great very attentive. Got me set up with my unit very quickly and also has a great sense of…read morehumor. I had a great experience today.

In addition to my previous review I wanted to add my disappointment in the management when I…read moreinformed them of our break in and move out. They just don't care. They said "crime happens". They didn't even notice our break in with the RV next door having a wide open door. Ours had the locks drilled out. My point in writing another review is to emphasize that in the years that they have been open they have done nothing additional to secure the property. Our last storage facility had the rolled barbed wire on top of their fence and we never had a problem there. The only reason we left was because the property sold and it was no longer going to be a storage facility. Bergstrom Storage doesn't care. They will just rent to the next rv owner that walks in the revolving door. That is why it is month to month I suppose.

Extremely Professional Business. Highly secure spaces. Clean, orderly, and very kind and helpful…read morestaff. These people rock!

Great facility, service, and staff. Especially Chanel!…read more The move in process and move out process are extremely easy. They were able to address any questions and issues I had immediately. Highly recommend you consider this location for your storage needs!

This storage place was very convenient and easy for me to access the only thing is I do wish the…read morehours of operation could be a little different so I could come late at night if I ever got off work late but Chanel thanks again ! u made my day by understanding my situation and working with me .

Lauren and Public Storage on Bee Caves have given me the best offsite storage experience I've ever…read morehad. I was renting a large 10x25 unit but wanted to downsize significantly to a 10x5. Lauren made the entire transaction easy by handling the transfer paperwork mostly over the phone. She made available to me both units for a couple of days to give me plenty of time to transfer everything. She also made available to me temporarily an extra lock, dollies, and furniture movers so that I didn't have to buy these things myself. Lauren even arranged to give away a table and chairs that I no longer wanted! The units are very clean, the climate control is stable, lighting is good and safe, and you can even unload and load your vehicle under shelter from rain and other bad weather without ever getting your belongings wet. If you are looking for high quality and service-oriented storage in West Austin, this place is definitely worth it!

DO NOT STORE HERE!!! The pricing at first seems great but they will increase your monthly fees…read moreevery few months with no explanation. Within a year you'll pay $50+ more each month and they'll never stop increasing your fees.

The units are amazing. We were looking for a storage place close to where lived. ATX appeared the…read morebest for the buck. There are elevators on site and carts to move your items in and out of the units with ease. I recommend purchasing a lock on site. It is easier with this lock than a normal padlock. There are four sizes of the rooms. The largest is a large 10x15. I find getting the largest unit was better and few dollars more for the unit value. The next is 10x10. They have two smaller units. When you select a unit, be to remember your access code. You are going to need it to where the units are and to ride the elevators. Be sure to return any cats you use, it's a good sign of proper use in a storage facility. The two top mangers Paula and Howard are super nice along with the rest of the staff. You have a three day grace period to pay your dues before a late charge is applied. To prevent late charges, they accept auto pay. The units are open 9:00am to 9:00 pm Monday -Sunday. The staff is on duty from 9am-6pm. Be sure to be out by 9:00 or you will get locked in. They also have boxes and pack stuff in the office.

The facility is easy to access and the on-site staff are courteous, but I strongly advise against…read morestoring your belongings here due to an ongoing rodent infestation and poor handling from management. There has been a known rodent problem since September that management has failed to properly address or communicate to tenants. Several of my belongings were damaged, and others exposed to mice excrement as pictured. The only response from management has been to place glue traps, which do nothing to resolve the larger issue. When I requested to move units because of the infestation, I was initially offered a new one at a higher rate, which I found shocking and poor customer service, and then moved to another unit on the same floor--only to find that one quickly infested as well. Despite acknowledging the rodent issue, management offered no meaningful assistance or compensation beyond insurance that didn't cover the extent of the damage. This experience was extremely disappointing. Avoid storing your items here, and if you are currently stored on the 3rd floor, I would strongly suggest checking your items for signs of rodents.

My experience with Public Storage in Austin has been unbelievably frustrating…read more I rented a unit approximately 24 hours before my scheduled move-in. The manager called me personally, confirmed the rental, provided my access codes, and gave me my unit number. Everything appeared to be ready. When I arrived with my movers, I discovered I could not access my unit because the elevator access had been programmed for the wrong floor. This should have been a simple issue to correct. Unfortunately, there was no one on-site to help. I called the Public Storage customer service number repeatedly--at least 5 to 7 times--and left multiple urgent requests for a callback. Despite explaining that I had movers on-site and was unable to access the unit I had rented, no one responded. More than 24 hours later, I still had not heard from anyone. As a result, I was unable to move into the unit I had already paid for, while my movers stood idle at approximately $200 per hour. What should have been a routine move-in became an expensive and completely avoidable disaster. The most disappointing part wasn't the original mistake. Mistakes happen. It was the complete lack of support afterward. If someone had simply answered the phone or returned a call, the situation likely could have been resolved quickly. My takeaway is this: Public Storage was extremely responsive when I was renting the unit. Once they had my money and a problem arose, I was effectively on my own. I would strongly caution anyone considering this location to understand that there may be no on-site staff available when you need immediate assistance. If something goes wrong on move-in day, you may find yourself unable to access your unit and unable to reach anyone who can help. That's not a risk I would take again.

They end up charging you more at the end of your contract. They don't tell you that when they sign…read moreyou up. They don't tell you that when you sign up.