Good ice cream, great location in Nolensville and good seating. Always busy, great service and fast at making orders. read more

Bruster's Real Ice Cream - Birthday cake kids cup - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

Good ice cream. Seating both indoor and outdoor. Some reviews mention a bad smell - there was not a whiff of any unpleasantness when we were there. Service was crazy fast! read more

I ordered a small peanut butter on a sugar cone. Despite having constant customers, service was pretty fast. Price point was a bit higher than some other places but the portion was large for a small at 2 scoops. But overall - it was easy to park, super clean and friendly folks! read more

Bruster's Real Ice Cream - Store front - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

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I placed an order well before closing time for delivery. The store was open for another 40+ minutes, but my order was suddenly canceled with no explanation. When I called, I was told, "We're too busy." That was it. No apology. No accountability. Just flat-out laziness and a total lack of basic customer courtesy. If you're too busy to fulfill orders, turn them off--don't accept them and then bail. So I left a negative review on another platform. The owner, Jon, responded publicly, apologizing and asking me to email him directly so he could "make things right." It *sounded* sincere, so I gave him the benefit of the doubt and sent an email with screenshots and details, just like he asked. That was over 10 days ago. He never replied. Let that sink in: the owner responded *publicly* to look like he cared... then completely ghosted me in private. No follow-up, no apology, no resolution--just silence. His response was pure optics. Performative damage control, nothing more. So now I'm left with a wasted evening, a canceled order, and the bitter realization that the owner's empathy is **fake**. He says what sounds good for the sake of reputation, but when it comes to actually doing the right thing? He's nowhere to be found. This place has no integrity--from the dismissive employees to the owner who pretends to care. If you're thinking about supporting this business, I'd seriously reconsider. They don't value your time, your money, or your experience. One star is generous. read more

Ice cream flavors are fun and good. Lots of creamy ice cream. Banana splits and sundaes. Plenty of seating. There is a restroom also. It's fun and family friendly. Big Waffle cones also. read more

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Absolutely delicious ice cream!! The location is small with minimal seating area so we had to take our ice creams to go, but it was totally worth it. I will definitely be returning whenever I crave a sweet treat. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

The fragrance from mop water is so strong and offensive! It's only a matter of time before that flavor seeps into the waffle cones, waffle bowls, and the ice cream. please address this soon! read more

This was pretty good! And super affordable about $3 lower price point than most I expected. I got the white chocolate raspberry and the graham central stations. Weird combo I know but they were both good! They have oat milk flavors as well -about 10 to choose from! If you need dairy free. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

Love this place right down the road. Great Ice Cream, great service, and fun to do with the kiddos read more

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Delicious and fresh! My hubby ordered a Turtle Sunday. So I did too! He went with Vanilla, but I chose the Southern Banana Puddin' ice cream. Both were perfect choices with the fudge, caramel and generous portions of toasted pecans. Portions were large. The price was very reasonable. We are excited to come back and try some more of their many fresh-made flavors! They make beautiful cakes too!! read more

Bruster's is one of those ice cream parlors that's really good but I always forget about. It's mainly because I only know of two locations (one back where I went to college and this one, which is nearby where I used to live). Bruster's boasts that it makes its ice cream & frozen yogurts in-store. I can't confirm or deny that, but I do know that the ice cream is really good. They have a large variety of selections to choose from despite being such a small location. However I'm a man of habit, so I get strawberry the majority of the time. Their strawberry is as good as I've had anywhere else. It's firm (not too soft), has an excellent balance of tart-strawberry flavor and sweetness with strawberry bits, is very smooth, and has a good creaminess to it. My only problem is that there is 1 table with outdoor seating that's open. They could easily add another. Inside, they are still practicing COVID protocols and have removed their entire space of any tables & seating. So after getting my ice cream with my friend the other day, we actually had to walk to Publix to sit down and enjoy the ice cream. Of course, the heat was sweltering, so our ice cream cones melted pretty fast despite our best efforts to outpace the melt. Overall, I'd recommended Bruster's if you're in the area and looking for a sweet treat. I know there's lots of places in either direction to Nolensville or Nashville, but this shop serves this area pretty well. read more

First time I got to have this piece of heaven. I got the black raspberry dark chocolate and my sweet Izzy got a pup cup. The girls working had great customer service and during this unique time of no samples really know the product. read more

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Ice cream is mediocre and prices are high. Customer service is hit or miss. I purchased an ice cream cake and asked for a simple favor and the one of the employees was rude. There are other places with better ice cream to choose from. The biggest issue I have is I sent an email to the company and never got a reply. read more

I've been going to this Bruster's for a while now. It's not too far from my house and open till 9pm every day. The last time I went, I got a brownie sundae with Oreo ice cream. I've never been dissatisfied when coming here, staff is nice, food is great, and environment is fun. They have kids cones for the little ones too. read more

Hands down the best ice cream in the area... The quality is there and the service is excellent. A very well run business - read more

Bruster's is one of my favorite ice cream places of all time! All of their flavors are wholesome. I love how creamy the texture is too. They always have such a wide variety of options, so there's definitely a flavor for everyone. The service here was friendly and wore full smiles. read more

Bruster's Real Ice Cream - Tiramisu - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

First visit on Sunday, August 2,2020. I ordered Butter Pecan and Jamaican Me Crazy in a waffle bowl. Both were really good. I will definitely return and try some of the other flavors. Be sure to join the Sweet Rewards Loyalty Program. There is a $3 reward for joining and other rewards as you accumulate points. Make sure to give your registered phone number each time you order. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

Super disappointed in this location. We got there at 9:40pm and there was a sign that said closing 10pm, however the door was locked and an employee had already started to clean. I brought guests from out of town and they were very excited to try Brusters as it is the best ice cream in town. Employees should respect the published hours! Ruined our 4th of July. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

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I got birthday cake, and it tasted really bad they just put vanilla ice cream and dumped frozen blue icing. I did not like it, it just tasted like frozen icing. Don't get the birthday cake please read more

Bruster's Real Ice Cream - This is the blue icing that was frozen - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

No smoking sign inside? The irony.. because I've never been in an establishment that reeked more of marijuana in my life. And unfortunately this isn't this first time we've come for ice cream to this odor before. I mean someone has been smoking inside.. you've been warned. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

Dang, When Baskin Robbins in Franklin closed I was so hoping that you would come here. We need a quality hand dipped ice cream place here that doesn't charge $6 per scoop and $10 for a malt. Looks like anther place will fill that spot but I fear it will be a soft serve - we sure don't need anther one of those. We make the drive to your place when we can but it's not often enough. read more

Ice creams here are the best. Healthy and compact. worth every penny spent. You can get big family size to take home for about 15$ so worth the quality read more

Bruster's Real Ice Cream - Yummmmmmm - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

Really good homemade ice cream! We got a waffle cone bowl with vanilla and red velvet. I'm pretty boring when it comes to flavors so vanilla is always my go to and this did not disappoint. One of the most creamiest I've creams I've had. Hubs loves red velvet and was over the moon when he saw they had that flavor. Also was very good. They also have a BYOB bring your own banana on thursdays to get a discount on banana splits, such a cute idea. read more

Thought to come here after a hot day and I saw all the reviews hyping up the business. I get that it's natural and freshly made ice cream, but honestly, not a fan. I got a regular cone (3 scoops) and I got caramel cheesecake, white chocolate oreo, and plain vanilla. The caramel cheesecake was pretty good and had doughy cheesecake crust in it so I give that 8/10. But for the others, they weren't so great. The vanilla in any of the ice cream taste like water. I'm not hating on the operation, but I would recommend other flavors. Other than that, service was superb and the weekday premiums are . Overall, I give my experience 6/10. read more

The employee stated this location isn't opening until 2 hours after stated hours due to making ice cream. Employees in restaurant, but can't serve ice cream. Ridiculous. read more

We recently hired Bruster's to come out to an event we were hosting in town. Jamie was awesome to work with -- she helped me develop a list of flavors to accommodate our participants' dietary restrictions, and she was willing to come out to our event, even though it didn't start until 8:30 at night and ran until 10:30. On the night of our event, massive thunderstorms hit, causing high winds and intense rain. Another one of our vendors (understandably) cancelled, but Jamie called to say that they were running a little late, but that they were still on their way. They showed up on time, were in great spirits, and had wonderful, wonderful food. Highly recommend! read more

The ice cream isn't bad but the store smells like butt from the moment you walk in. I asked a clerk why and she said the store used to be a Quizno's and she thinks it's from the grease trap. Seems legit. read more

Bruster's Real Ice Cream - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

Good ice cream, but had a small selection compared to what was on their website. I got cake batter and it was delicious!

Great ice cream. They always new flavors to try which is fun and exciting. You can get a pint if you're looking to take some home with you! Service is always friendly and prompt. Best ice cream place in the area! read more

On a scorching day, nothing will stop customers from ice cream, not even a truck stop bathroom smell taking over the shop. Steady stream of customers. Got mine to go. A rather meager single scoop for $3. It was just OK. Not sure about a return trip. read more

What an awful rip off! If you want the best ice creme on the planet, go to Kilwin's in downtown Franklin. Just don't come here. I went to Bruster's for the first time this past Sunday. I won't be back. The ice creme was tasty--but then, what ice creme isn't? But the scoop size was teensy, tiny. It was a total rip off. At first I was shocked when they told me that a large size waffle cone includes four scoops of ice creme. I thought that sounded like way too much. When I go to Baskin Robbins and get three scoops, it barely fits in the cone. So I was sure that four scoops would do me in. I decided to go with the medium size and thus three scoops. Now I know why they have the four scoop option for even more money: their scoop size is so tiny that I had to break off literally half of the cone to even get to the ice creme. And then with my first scoop, three licks was all it took to get to my second scoop. Ridiculous. I realize this is ice creme we're talking about and not life or death, but if I can go to their competitors and get three times the amount for less money, well, that's a no brainier. Sadly, Yelp forces me to give them at least one star. They wouldn't even get that if I had anything to say about it. I won't be back. read more

We love Bruster's! We are an ice cream lovin' family. Prior to Bruster's our favorite was Baskin Robbins, but there isn't one near our home. Bruster's opened up, and I've always been so partial to Baskins that I didn't even want to give them a chance. But, one of my sons would not let up on the begging and pleading, and sure enough he just wore me down one day. But, OH HAPPY DAY! Yum, yum, yum! His favorite flavor is "birthday cake". Not to be confused with the one that is supposed to be like icing. He would eat the birthday cake ice cream, and only that, for the rest of his life (if it was up to him). There is a funky smell here. It's not good. I'm not sure what it is, but I smelled it at one other eating establishment recently (I can't remember where). Unfortunately I was cursed/blessed with an extremely talented sniffer. That's great when I'm in a flower garden or something, but if there is a dirty diaper in a 5 mile radius of me...WOAH! Poor me. Not that there are any dirty diapers at Bruster's. I wouldn't be setting foot in there if that was the case. But, I do wish they could get rid of that smell. Regardless of the smell, it's not enough to keep me away. In fact, it's not even horrid enough to cause me to take away any stars! That's how good the ice cream is. Plus, the staff is so friendly, the service is quick, the store is clean, and they have great coupons sent by e-mail. WOOHOO! read more

LOVE Bruster's Real Ice Cream. My go to favorite location. They have so many different flavors to choose from. Also I prefer Bruster's over Cold Stone Creamery any day. Customer Service is outstanding. Employees are amazingly awesome. They always have good deals & are never over priced. Each year when my birthday comes up. I tend to order one of their customized ice cream cakes. Taste & texture is so much better than Cold Stone Creamery. Would be nice if they had more locations close to home. Example: Franklin TN, Spring Hill TN, Murfreesboro TN, etc. read more

Love this place! Never disappointed! My husband and I make the special trip whenever we want a good ice cream treat! He says their blasts are way better than dairy queens blizzards, and he loves those things! read more

Bruster's Real Ice Cream - Delicious banana split! - Ice Cream & Frozen Yogurt Near Me - Brentwood, Tennessee

Really good ice cream. Waffle cones made daily. I got the coffee chocolate chip and it was so creamy and not too sweet. Huge generous portions and the employees were very pleasant and professional. It's not the sexiest inside but I don't care as long as the ice cream tastes good! Love that it's down the street because the Dairy Queen nearby is awful read more

Terrible service, worker was rude and closed the store early. We tried calling them to place an order like they told me I could because I had forgot my mask, but they just let the phone ring, then hung up the second time I tried calling. read more

i usually like bruster's but this one was a bit different......not in a good way. maybe the weather or just me? i went there alone and i heard people talking away from the register open window area of the shop. I didn't meant to easedrop but they were thinking the same thing. is it the milk that got expired ? read more

The man behind the counter with the goatee and multiple piercings was very rude to the woman and small girl in front of me! The little girl was very excited she got to pick 3 different scoops but was having trouble deciding. He rudely told her to hurry up then told her she needed to make up her mind. The woman got the large cone for herself and her daughter and then asked for a cup so it didn't spill. He told her it would be .27 but she already paid. I understand having to pay for cups but she already spent $12 on 2 cones. Ice cream is supposed to be fun and this man completely squashed their joy. SO RUDE! read more

I feel kinda weird giving an ice cream shop only 2 stars. I REALLY love ice cream. I don't keep it in the house. My husband and I "go out" for ice cream. We've been to Bruster's several times as we used to live in Nolensville. It's never that great. You know how Kilwin's is squeaky clean and the people are (or seem to be) eager to serve you? You know how the scoops are generous enough that one scoop seems like a real treat and two scoops is hard to finish? None of that goes on at Bruster's. It's always kind of grimy and the furnishings are more like a waiting room at an oil change shop. The help is a little surly and never friendly. The scoops are puny, especially for the price and the ice cream is often too soft to stay perched on a cone and I've also had a yucky tummy more than a couple times afterwards. I'd never make the special trip to Bruster's....yesterday it was a matter of convenience and it was probably the last time. There's much better choices. read more

Ice cream is pretty tasty! I love the Graham Central. They have a large selection and ofcourse you may taste them. Prices are fair, especially since you get big scoops. My only problem with this place is it's basically run by teenagers. Every time I've gone in they are just hanging out talking. The place is always in desperate need of cleaning up.!tables, floors, etc. if they would clean more and talk less that would be better. They also have coupons out there. read more