STAY AWAY! This is hands down the worst dealership in the nation. I have never seen such a lazy and…read morecareless dealer. I ordered a vehicle that was supposed to be drop shipped at my local dealer. That did not happen. Instead they put over 600+ miles driving it to me. Now I have a car I can't register because they didn't know how to do the paperwork correctly. My county office never received the paperwork and the bank never received the title. When I ask them for help they keep telling me what I need to do and don't do anything themselves about it. When I was texting with the manager expressing my concerns I got a "thumbs up" emoji. Stay Classy Valley!

they did not send in my warranty for corrosion in time. drug their feet and it expired. Said they…read morewould cover the cost of warranty. Lied about where they took my vehicle. Gave me a loaner knowing it was unsafe. The loaners engine blew on Easter Sunday leaving my children and I on the side of state route 6 until we found someone to pick us up. Drove my vehicle adding extra miles to it. Didn't replace the gas they used while driving my vehicle without my knowledge or authorization. Told us they did not have to give us the location of our vehicle. Refused to give location of vehicle until asked via email. Did not do the proper repairs on my vehicle.

Rental service was reliable and courteous. I got a nice van on short notice after a breakdown of my…read moreRv while just passing through. Great price and no hassles. Far better service than Enterprise who promise vehicles but then reneged on the promise wasting my time when I had little of it to spare. Tony and his crew treat you like a person not a pocket to fleece.

From the owner: You can find the best vehicle here. Whether you need a fuel-saving small car or a heavy-hauling…read morepickup truck, when you visit us, you'll be able to browse a large inventory of affordable vehicles that will fit your style and your budget.You can get affordable financing too. We'll help you get the financing you need to drive a high-quality vehicle, and we'll make sure everything is taken care of. You can even work with us for auto and truck accessories like covers, bedliners, running boards, and bug deflectors.When you start car-shopping, you deserve the best service possible. We'll make sure everything is done right, so work with us for car and van rentals, direct billing to your insurance, and more. We have midsize cars, vans, and daily, weekly, and monthly rates to meet your specific needs.You can count on us to hand wash and dry your vehicle. We'll take care of the interior, exterior, vacuuming, waxing, finishing, and more. You can work with us for remote starters, keyless entry, and more. We can even take care of your engine degreasing, so call now to get started.You want a clean car, and we'll make sure every square inch of your vehicle is detailed. We will thoroughly clean the interior, including meticulous attention to the upholstery, helping maintain the long-term quality of your vehicle.Your vehicle will look great when you let us handle the exterior cleaning. We'll wash the headlights and restore them to their original luster. Give us a call and learn more about our

This place is awful. The car we got has so many problems. They said nothing was wrong with it and…read morenot even a day later the engine light comes on. Eats so much gas the oil tank needs to be fixed, tires need to be replaced. They lied to my boyfriend and it was a trade in, for a worse car. When they sent the tidal trough the mail they messed up our address. They scammed us and lied about pricing of car. They didn't give the amount of what the car was worth.

Customer service there is good but don't let that fool you. They sold me a car that absolutely had…read moreNO air conditioning whatsoever. I did buy it in the winter which is understandable but I called the owner to try and figure it out and he stated that he tested it in the garage (during the winter). So I don't think that would be an accurate testing plus to add onto that, make sure that you can get the AC warranty if you decide to come here (don't recommend doing so anyway). Yea I did get the warranty and I thought the ac was a part of it and guess what IT WASNT. I'm thankful for the car but they could've done better ways that I wouldn't have to go through hoops trying to figure out why and how they didn't notice it in the first place. I'm genuinely upset because this could've been avoided if they would inspect their vehicles better. But that's just me I guess.

I bought a used car from them and cannot be more pleased with the quality of the vehicle, the…read moreservice, and the willingness to be helpful of everyone I dealt with. The pricing was very fair as well. I can only give them the highest recommendation. I would not hesitate for a second to purchase another vehicle from Hill's.

We drove over an hour to test-drive a used F-150 after noticing damage on the vehicle. The…read moresalesperson, Dieter, agreed to reduce the price by $500 because of the damage. When he presented the out-the-door price, he added the $500 back and then added another $1,000 fee because we were from out of town and not financing through the dealership. This fee was never disclosed beforehand. When we pushed back, he claimed it was "money held in reserve in case something went wrong," then offered to cut that fee in half. Bottom line: after agreeing to a $500 discount, the final number was actually $1,500 higher than expected. They knew we were from out of town from the start, and I've never experienced pricing tactics like this before. Very disappointing and felt dishonest. I would not recommend buying from this dealership

On July 29th I purchased a used car from derrow shirkly ford dealership in montipeller, Ohio.  I…read moregave them 20,400 cash for a used 2017 chrysler pacifica. I took the vehical to my home that day. The next day less than 300 miles into owning the car not 24 hours later the check engine light came on. The dealership i bought the van from was notified via email. They asked me to make an appt with services and that they would take care of it. I took the van to them on the next Tuesday as they couldn't get my vehicle to be looked at till Wednesday following.  On Friday services called me and said they would fix the vehicle but would only cover half the cost as I didn't purchase a warrenty. The bill was quoted for 2344.89.  I feel as if this dealership has sold me a vehicle that was not in decent running condition. That they should be held accountable for the entire repair. As I haven't even been able to transfer the van into my name or sign a tittle. When I voiced my concern and let the dealship know that I was concerned about the purchase. I would like it to be fixed or my money refunded. They then called me and told me they would no longer service my van and that I need to come pick it up that day or by Monday end of day.  This is the worst customer serviced I have experienced with any dealership. No solid attempt to rectify this short coming.  There has to be a better way to solve this.

The tale of two service departments of two different dealerships. I had vehicles being serviced at…read moreseparate dealerships today. One came to my workplace and picked up my car and took it for service and returned it to my workplace in time for me to drive it home. The distance between my job and the dealership is about a 15 minute drive. The bill for the service work was in the car and of course I plan to pay in a timely manner. My other vehicle I dropped off the night before the scheduled date of service. The next day the service was not completed due for the lack of parts. We made due without a vehicle for a night. The next day the service department informed me the repair was complete. I asked if they could deliver my car to my home and leave the bill inside the car. This dealership is maybe a 2 minute drive from my home. I was told they would look into if that could be done but the car could not be released until the bill was paid in full. In the past this dealership permitted payment a day or two after service but on this occasion I was told the owner has made it clear a car is not to leave unless payment was made in full. Not having some $650 readily available we will be without a car for another day or two until payday for me. This is nothing more than how 2 different businesses operate. To each his own, I get it. Unfortunately this business approach of the dealership 2 minutes from my home will push me in a different direction in the future. Keep up the great service Terry Henrick's and Don's Automotive good luck in the future. 5 star effort today and in the past!!

We drove two hours on a Saturday to look at a vehicle after specifically asking about its…read morecondition. Before our visit, the dealership sent photos showing a hole in the bumper and told us the bumper would be replaced. However, the photos did not show the numerous paint chips on the vehicle, including at least one spot that was already beginning to rust. When I pointed them out, I was told that a touch-up paint pen could be used. Needless to say, I wasn't interested in trading in my well-maintained vehicle for one that was in noticeably worse cosmetic condition than advertised. Since we had already made the drive, we looked at a few other vehicles and found one on the Ford lot that had just arrived from a Canadian auction the day before. We began discussing a deal, but ultimately couldn't agree on price. I won't comment on whose bottom-line number was better, but there were several aspects of the process that raised concerns for us. First, the document fee was added to the listed price. However, when reviewing the "price details" on their used vehicles, that fee appeared to already be included in the advertised price. Second, part of their offer involved purchasing the vehicle with "no service." This was confusing because we're told all vehicles go through service. If that's true, I would expect that cost to already be reflected in the advertised price. More importantly, why would any customer want to buy a vehicle that had not been serviced and inspected? Third, when we asked what the total would be if the service was included, we were quoted $277.50. While that may be the retail price charged to service customers, it is difficult to believe that's the dealership's actual cost for performing the inspection. We were still considering the deal at that point, but things went downhill from there. When we asked whether any issues found during the service inspection would be covered, we were told, "It depends on the issue." That answer did not inspire much confidence. Additionally, even though it was close to closing time, we were told they could still complete the service inspection within 45 minutes to an hour. That seemed questionable given the importance of a thorough inspection. Finally, the salesman repeatedly told us that at his "final offer" he would only make $100 on the sale, and that he had sold another vehicle earlier in the week and also only made $100 on that deal. Whether that's true or not, that's not information that should influence a customer's purchasing decision. It felt more like a sales tactic than a meaningful part of the negotiation. After a couple more comments along those lines, my husband stood up and walked out, and I followed. We don't mind negotiating, but transparency and honesty are important when making a major purchase. Unfortunately, this experience left us with more questions than confidence.

My experience was horrendous with mark ( all I want is your money and I don't care if you crash and…read moredie) Moat. I took my teenage daughter to buy a car. The salesman and owner seemed nice and even nicer when I had cash and became even nicer when they found out I served in the military for over 22 years. I told them I be fine with a car that had some issue. As long as they told me the problems, because I would have it repaired. They told me that the car they were selling me was in good shape, safe and the owners took great care of it !!!!!!. Fast forward two months and a creditable dealership looking at we found out the car was a death trap. Timing cover, engine oil pan, subframe and sway bars and struts. I called the dealership and the owner told me at least you got a couple thousand miles out of it. Didn't ask if my daughter was ok and offer any help. This people are dirt bags, they put on the sweetness to sell me the car, talking about how they love there veterans and they take care of them. I wouldn't recommend these people they have no pride in self of fellow American veterans.

I will never do business with Mark Moats again! I had my car towed there and almost 3 weeks later…read morethey still have not had the time to pull it in. I actually contacted Mr. Moats himself to hopefully get some resolve and he doesn't even call me back. I'm so glad he was "gonna go down to service and find out what's going on". Going to buy a car but not there.