Miracle workers! Took our 14 year old Toy Poodle here because she badly needed a haircut. It had…read morebeen years since we thought she was "cute" by any stretch but we loved her anyway. The day of grooming at our old groomer was always the day we thought she looked like a rat. And then we moved and went here. WOW! My 14 year old dog either had a glow up or these guys know what they're doing! Made our old "fur granny" look cute again! We'll definitely be back!

My fur baby looks great! We are new to the area…read more I tried one place , but I wasn't really comfortable with them. I loved how they greeted us & released the dog back to me. I loved the groomer getting details on how I wanted her cut It's one of the better cuts she's had! We will be regulars

I can't thank the team at Best Friend Veterinary & Pet Lodge enough for the compassion and care…read morethey showed my sweet boy, Eli. After he was found with severe injuries, they spent hours doing everything they possibly could to help him. Throughout the entire experience, they treated Eli with incredible gentleness, dignity, and kindness, and they showed me the same compassion during one of the hardest days of my life. I will always be grateful for the extraordinary care, professionalism, and empathy this team provided. They didn't just care for a patient, they cared for a beloved member of our family. Thank you for everything you did for Eli. I will never forget your kindness.

We've been going to Best Friends for almost a decade now and they've always given us the best…read moretreatment. Our dog is always anxious about the vet but the techs and doctors help him calm down. They always listen to our concerns and answer our questions. Dr. Bailey especially has helped us so much recently. Can't thank them enough for helping my family. Will always recommend them.

Awesome experience! Banshee is usually a little skeptical of new groomers and can be quite…read moreopinionated about the whole process. I was fully expecting a couple of grumpy faces at pickup, but instead I was greeted by a happy Floof ball with a fresh new cut. The groomer clearly took the time to earn her trust and make the experience a positive one. Thank you for taking such great care of our little floofy. She looked amazing and smelled so fresh and so clean. I think it's safe to say we've found our new favorite groomer!

Overall great experience, very clean facility and nice folks…read more I was visiting from out of town for the day. Manager insisted on first visit free.

Christy is a great dog trainer! My vet recommended her when I was concerned about a new adult dog…read morethat my husband and I adopted six weeks prior. She taught me great tools to better manage the 6 yr old Goolden Doodle that was creating chaos in my house and among our other 4 dogs. I'm looking forward to our future sessions!

We have two energetic and lovable Shih Tzus who needed help with training and structure. Although…read morethey're only eight days apart in age, our younger pup has a strong will and a big personality! After researching several training options, we found Christy--and we're so glad we did. Her approach, which avoids shock collars and focuses on positive, effective training methods, was exactly what we were looking for. We started with the puppy class and then moved into the adolescent class, and we're incredibly pleased with the results. At just 8 1/2 months old, our boys are doing great. We continue working with them and really appreciate having a jump drive of materials to revisit when we need a refresher or help with a behavior challenge. Christy has been an outstanding support throughout the process. Her classes are comprehensive, thoughtful, and truly top-notch. A heartfelt thank you from Enzo, Jax, Mike, and me--for your passion, your guidance, and for helping give our boys the best start possible!

Caring cat people! Great experience…read more Easy check-in and check-out and feline forward. ~Mark S

Brooklyn always looks so great after coming here. even though its for cats they do a wonderful job…read morefor dogs too!

I am late writing, but brought my girl here and got a executive or highest level private "home", a…read morelot of walks and love, was referred from my vet who is the only one she has been in before. This was May 30-June 5, I hate leaving a small 13 yr old maltipoo in a cage for a week, but vacation on a plane and had no choice. The team here all love on her , found food she would eat- tried multiple things-, cleaned her toys- yes- some beanie babies and balls hadn't been cleaned since she was born ( lol) and I thought she would freak- but so glad they did!!!! They were so nasty I'm sure they had to use gloves to throw her her toys. I love it when pet car givers are allowed a bit of time to spend with each pet and make them as comfortable as possible. Great service, I negotiate based on my needs so no qualms on value. She came home clean, cut, all stuff cleaned, didn't pee on me or bite me for leaving her- so we will be back !!! Thanks for the great staff and taking care of my baby. Highly recommend.

We took our dog here for over 6 years. On our most recent visit, we received a call from this…read morebusiness to say he was being aggressive and we needed to pick him up immediately. We have never received a call saying he has been aggressive here or at any other facilities. Because we were out of town, they said they would keep him but they wouldn't touch him or have contact with him and shoved a leather glove in his face. It's obvious that some foul play happened at this facility to make our dog react the way he did considering he's never had problems before. I would not recommend this facility.

One of the worst customer service experiences I've ever encountered with a dog boarding location…read more As a customer that spent over six thousand dollars using this location to board my pets, one of their employees (Caris) refused to bring my pets to me because I arrived literally 90 seconds after closing. The 90 seconds is exact and the reason I know it is because I was driving from the ATL airport to Braselton to pick up my dogs (over a 60 mile drive) and I called Caris multiple times on the drive to tell her I was on my way and to please have the dogs ready. I pulled into the Our House driveway at exactly one minute past closing (I watched the clock because I was desperately trying to get there through traffic on time) and I parked and walked to the door of the building within another 30 seconds. While I'm standing there, Caris walks around the corner of the building and said I was too late and heads to her car. So despite the two phone calls alerting her to progress and letting her know I was in my way, Caris rejected the request over a 90 second delay. Horrible person. Horrible customer service particularly because had she simply said over the phone that I shouldn't bother to come if I was going to dare be 90 seconds late after a 60 mile drive on 1-85, I wouldn't have wasted my time. Respect for peoples time works both ways I called with status updates bc I would never assume that someone would be hanging around waiting. But if 90 seconds is really too much to ask when you have notice of the customers circumstances then this type of business is just not for me. Worse, Caris' attitude was also flippant and snarky. She misled me on the phone and had no regard for the fact that my dogs have boarded and received services so many times that in a 2-year period I had spent over 6 thousand dollars with that business. If you want to be treated like a human being and with thoughtfulness and consideration then don't use them.

The punchline first: they injured our dog while shaving him after we told them to NOT shave him…read more They INJURED OUR DOG -- burned and cut him with trimmers. They charged us a "misbehavior fee" for our very chill doodle, which was a huge surprise. He is 7 years old and has never misbehaved for anyone. He is completely non-aggressive and very much a beta. The worst he may do is pull his paw back from you if you are trying to do his nails. When we got him home & saw the hack job they did on his belly -- no wonder they thought he misbehaved: they burned and cut his entire underside with the trimmers (see pics, this dog has no freckles or discoloring, has a solid pink belly, every discoloration and mark you see is a burn or a cut/scab). Pretty clear: he was trying to get away from the person burning and cutting him. We had already considered going elsewhere because, even though we always are the first in the door at this "first come/first served" policy groomer, the past three times we left him at 730am (first there when they open) and didn't get the call that he was finished until 4pm or later (one time it was almost 7pm). It is cruel for him to be there without having eaten all day. And the grooming job in the past has been ok at best. Today, when our dog was left by our daughter, she was asked to choose on a sample mat the length she wanted. She specifically stated that he should not be shaved. He is a well taken care of doodle, not one covered in mats. She asked them would he be seen first this time since he was there first & they said yes. She dropped him at 730am, and he was ready for pickup before 10am. When she picked him up, she called us upset because he was shaved, his face & head were cut in a way that was unusual, his beard was untrimmed and still very long, and they had charged a misbehavior fee and a dematting fee (yet shaved him???). When she got him home and really started looking at him, she saw that he was covered in sores and burns. She knows (has read) that you are supposed to have a second pair of trimmers on hand for larger dogs because they heat when used continuously for a time and you will end up burning the dog if you use the same pair until you are finished. We will not only make sure we never return -- we will make sure it's clear to everyone what happened to our dog and can happen to yours.

Quick feedback quick estimates…read more Fast responses answered all my questions. He was very nice .

This mobile groomer did an excellent job with our toy poodle. Their services were prompt, their van…read morespotless, and they maintained a highly professional demeanor throughout. The groomer Stanley was excellent and patient with our little fur baby. I have never seen him so relaxed after returning from the groomer. Highly recommend.