We've been going to Best Friends for almost a decade now and they've always given us the best…read moretreatment. Our dog is always anxious about the vet but the techs and doctors help him calm down. They always listen to our concerns and answer our questions. Dr. Bailey especially has helped us so much recently. Can't thank them enough for helping my family. Will always recommend them.

Came in for my pups 1 yr old check up with Dr. Keeling and once again I had a great experience…read more She was very thorough, answered all my questions and explained every thing. I did not feel rushed and she showed me all the cost saving options with immunizations, etc. I'm so glad I started out with her. Her team was excellent as well and we're all caring and professional.

Awesome experience! Banshee is usually a little skeptical of new groomers and can be quite…read moreopinionated about the whole process. I was fully expecting a couple of grumpy faces at pickup, but instead I was greeted by a happy Floof ball with a fresh new cut. The groomer clearly took the time to earn her trust and make the experience a positive one. Thank you for taking such great care of our little floofy. She looked amazing and smelled so fresh and so clean. I think it's safe to say we've found our new favorite groomer!

Overall great experience, very clean facility and nice folks…read more I was visiting from out of town for the day. Manager insisted on first visit free.

We have two energetic and lovable Shih Tzus who needed help with training and structure. Although…read morethey're only eight days apart in age, our younger pup has a strong will and a big personality! After researching several training options, we found Christy--and we're so glad we did. Her approach, which avoids shock collars and focuses on positive, effective training methods, was exactly what we were looking for. We started with the puppy class and then moved into the adolescent class, and we're incredibly pleased with the results. At just 8 1/2 months old, our boys are doing great. We continue working with them and really appreciate having a jump drive of materials to revisit when we need a refresher or help with a behavior challenge. Christy has been an outstanding support throughout the process. Her classes are comprehensive, thoughtful, and truly top-notch. A heartfelt thank you from Enzo, Jax, Mike, and me--for your passion, your guidance, and for helping give our boys the best start possible!

Christy with Best Buddies was amazing. I enrolled Max in the puppy class and wow what a difference…read moreit made. I learned all about positive reinforcement and how to properly address puppy issues. This has increased my bond with Max. Now we have fun training and learning together. Christy kept the class size small and allowed for one on one help during class, she was available after class and other times when I had questions. I will be signing up for the next class with Best Buddies. Highly recommend.

Caring cat people! Great experience…read more Easy check-in and check-out and feline forward. ~Mark S

Reasonable price I had to board my kitten for the first…read moretime... She had never been around other cats... I found her on the side of the highway... So I was very nervous when I had to leave her for a week! I had a work trip come up and Whiskers On Kittens took care of her! I took a tour before the boarding and asked a bunch of questions... Of course it was hard leaving my kitten and I was worried... But they communicated with me every day, sent photos and videos, and answered my questions about how she was interacting, and if she was eating and all those other crazy cat Mom things... I have another trip coming up and I will be boarding her again and I'm so grateful that I know she'll be safe!

We took our dog here for over 6 years. On our most recent visit, we received a call from this…read morebusiness to say he was being aggressive and we needed to pick him up immediately. We have never received a call saying he has been aggressive here or at any other facilities. Because we were out of town, they said they would keep him but they wouldn't touch him or have contact with him and shoved a leather glove in his face. It's obvious that some foul play happened at this facility to make our dog react the way he did considering he's never had problems before. I would not recommend this facility.

We have two beautiful dogs one rescue and the is other a breeder "runt". the dogs were great until…read morewe were hanging out at a park and an off leash Rottweiler charged us. Our dogs reacted and in the chaos they turned on each other. They were never the same since and had been relegated to either being muzzled every moment they were together or constantly separated. Even our vet said there was no hope, so we set up a system of baby gates and muzzles so we wouldn't have to choose between our puppies or worry about their safety. When we moved to GA I looked up local trainers hoping we could find a way to at least get the dogs better trained. Smith Farms/Our House not only agreed to train our dogs they gave us hope that something better was possible. They spent time building a relationship with our dogs and learning what behaviors were causing the underlying problem. After 3 weeks not only do we have well trained dogs but we are completely muzzle free! I can walk my dogs together side by side, I can ring the doorbell or pass strangers on the street. I can even put my dogs in a " lay down" position, drop the leashes and walk away from them!! Even better our trainer, Andy, didn't just train our dogs he worked with us and gave us the tools to continue training our dogs and building our relationship with them. Thank you so much! our life and our dogs could never imagine having this lif lifestyle and freedom back!

One of the worst customer service experiences I've ever encountered with a dog boarding location…read more As a customer that spent over six thousand dollars using this location to board my pets, one of their employees (Caris) refused to bring my pets to me because I arrived literally 90 seconds after closing. The 90 seconds is exact and the reason I know it is because I was driving from the ATL airport to Braselton to pick up my dogs (over a 60 mile drive) and I called Caris multiple times on the drive to tell her I was on my way and to please have the dogs ready. I pulled into the Our House driveway at exactly one minute past closing (I watched the clock because I was desperately trying to get there through traffic on time) and I parked and walked to the door of the building within another 30 seconds. While I'm standing there, Caris walks around the corner of the building and said I was too late and heads to her car. So despite the two phone calls alerting her to progress and letting her know I was in my way, Caris rejected the request over a 90 second delay. Horrible person. Horrible customer service particularly because had she simply said over the phone that I shouldn't bother to come if I was going to dare be 90 seconds late after a 60 mile drive on 1-85, I wouldn't have wasted my time. Respect for peoples time works both ways I called with status updates bc I would never assume that someone would be hanging around waiting. But if 90 seconds is really too much to ask when you have notice of the customers circumstances then this type of business is just not for me. Worse, Caris' attitude was also flippant and snarky. She misled me on the phone and had no regard for the fact that my dogs have boarded and received services so many times that in a 2-year period I had spent over 6 thousand dollars with that business. If you want to be treated like a human being and with thoughtfulness and consideration then don't use them.

The punchline first: they injured our dog while shaving him after we told them to NOT shave him…read more They INJURED OUR DOG -- burned and cut him with trimmers. They charged us a "misbehavior fee" for our very chill doodle, which was a huge surprise. He is 7 years old and has never misbehaved for anyone. He is completely non-aggressive and very much a beta. The worst he may do is pull his paw back from you if you are trying to do his nails. When we got him home & saw the hack job they did on his belly -- no wonder they thought he misbehaved: they burned and cut his entire underside with the trimmers (see pics, this dog has no freckles or discoloring, has a solid pink belly, every discoloration and mark you see is a burn or a cut/scab). Pretty clear: he was trying to get away from the person burning and cutting him. We had already considered going elsewhere because, even though we always are the first in the door at this "first come/first served" policy groomer, the past three times we left him at 730am (first there when they open) and didn't get the call that he was finished until 4pm or later (one time it was almost 7pm). It is cruel for him to be there without having eaten all day. And the grooming job in the past has been ok at best. Today, when our dog was left by our daughter, she was asked to choose on a sample mat the length she wanted. She specifically stated that he should not be shaved. He is a well taken care of doodle, not one covered in mats. She asked them would he be seen first this time since he was there first & they said yes. She dropped him at 730am, and he was ready for pickup before 10am. When she picked him up, she called us upset because he was shaved, his face & head were cut in a way that was unusual, his beard was untrimmed and still very long, and they had charged a misbehavior fee and a dematting fee (yet shaved him???). When she got him home and really started looking at him, she saw that he was covered in sores and burns. She knows (has read) that you are supposed to have a second pair of trimmers on hand for larger dogs because they heat when used continuously for a time and you will end up burning the dog if you use the same pair until you are finished. We will not only make sure we never return -- we will make sure it's clear to everyone what happened to our dog and can happen to yours.