Terrible customer service and discriminatory language towards veterans. Refused to see a patient after signing a contract with the VA saying they would provide care. read more

The office staff does not answer the phone. The location is atrocious for traffic and staff is not friendly.

I've been going to Buda Vision Source for years with great service until this past fall I ordered my 1 year supply of contacts. The order comes in. I go in & they hand me a 6 month supply stating the lady whom placed the order made a mistake. Okay, mistakes happen! So I pay again (she messed up my charge too) and I place another 6 month supply of contacts. I placed my order NOVEMBER 5. Today is JANUARY 2. It's been 2 months. I have called numerous occasions but they don't know how to answer the phone. At this point I'm wondering if they're still in business? I am a SAHM, but I guess I'll have to load everyone up in the car to go in person to resolve this issue again. Apparently the previous optometrist retired and hired someone else. Until the new people get the hang of how an office should work, don't waste your time. read more

Have been followed here 3 years. My husband and I go for routine eye visit only. He went today for his exam under my eye insurance. The optometrist said he had a concern that could lead to blindness and to come back in 6 weeks, instead of more appropriately referring to a Opthomologost. They did not make a diagnosis, and changed billing to Medicare Medical. Much more pricy. Also wanting to charge for wanting to keep same glasses with updated lenses. Poor communication, feels like a racket, and very upsetting to be charged fees without communicating why we can not use our good eye insurance. Appointment for follow up canceled and we will not be back. read more

No! Go somewhere else blow my prescription, had to reorder still the prescription was too strong over 300 dollars down the drain.

For years, my husband and I have been going to 3310 B FM 967 for all our eye exams and glasses. However, the original management is gone - along with any hint of customer service. Buda Vision has taken over, and the treatment from the staff is thoroughly unprofessional and rude...Rude...RUDE! Save your money. Save your time. Go anywhere else! read more

Meghan the Manager was able to assist me and get my kid seen and they new set of trial contacts and ordered a year supply of contacts for my kiddo. She was very kind and helpful. read more

Such a disappointment staff. They vouched the insurance covers it all, and urge me to sign the paper. Then threw a surprise at the ending of $130 fee that came out of nowhere. The front desk and manager were shady about it, I confronted them and said you told me it'd be $0, they were like well you have to pay the fee that is separated. They couldnt tell what/where this $130 came from.. Dishonest service, moved to other doctor and they were QUITE honest about the cost and allegedly said they were just trying to get your money using fees because insurance covers it all so they are trying to get people pay out of pocket for more earnings. Yikes! read more

This was my first visit and while the doctor was great, I'm not impressed with the office staff. My husband and I both ordered glasses. We were told that due to Covid, it was taking 3-4 weeks to get glasses back from the lab. Today, 5 1/2 weeks later, my husbands glasses are in and mine are expected in 2 weeks. We left voicemails but didn't get a call back until we had someone at the appointment desk send a message. There was no communication once they had our money. Not impressed! Please try to treat people as if they matter. read more

Great Dr. Horrible support staff. Twice I've received the "all covered" by insurance. Expectations set. Whoops, on signing in actual pricing more than double. Blah, blah insurance info and approval not available at time of appt check. Classic bait and switch. read more

Been going here for four years all of a sudden they don't know my past eye prescriptions......waited two weeks for trial contact and u have to make an appointment to try on......no help.....staff can be rude at times.....find a new profession if you don't like customer service...... read more

I've been coming here since 2014! The experience has always been great. I have grown trust and respect for everyone who works here. The guest experience experts at the desk are always professional and kind every visit and over the phone. I have never encountered any issues. If your looking for a local, quiet, professional, optical clinic...this is it. I drive all the way from the Domain in Austin for my visits and each time it's a great experience. Thank you all for your kindness and professionalism! It's greatly appreciated. read more

Had a fantastic first experience at Buda Vision. Staff was super-friendly and the Dr. was extremely knowledgeable and helpful. Plan to take the whole family here. Nice facility, too. (Never seen dry-erase paperwork before ... way to be forward thinking and save some paper!) read more

Having just moved to Buda, I was looking to find a local place to have my yearly eye exam and get new glasses. My initial phone call was amazing! The man on the phone was helpful and nice and accommodating. I was already impressed! Second, my eye exam. Again, super friendly staff and doctors! The doctor was very thorough and took her time with me. I thought I'd try my hand at contacts this year and both the doctor and the assistant were very open to helping me make the right choice for me. They gave me some contacts to try out for a week to make sure I loved them before blowing my entire HSA monies on something that wasn't going to work for me and my lifestyle. Turns out the contacts weren't for me but when I went back in to pick out glasses and sunglasses they were over the top helpful in making sure I was well informed with cost and lens options. I think I worked with all 3 assistants that day and every one of them nicer than the next!!! Super pleased with Buda Vision Source! read more

I started going to Buda Vision Source several years ago because of the location. I keep going back because of the thoroughness of the doctors, the friendly staff and the large selection of glasses. read more

Had a wonderful first experience! Everyone was very friendly and helpful. We will definitely return for future appointments.

I moved to Buda recently and around the same time I decided to get Lasik surgery. I was pleased to discover that there was an optometrist within minutes of my new house. I've been to Dr. Benham for for both my pre-op and post-op consultations and I was blown away by the knowledge and professionalism Dr Benham displayed. He never once rushed me or made me think he had somewhere else to be. He answered all my questions and concerned patiently. The office staff was very courteous and accommodating. The office is very clean, offers complimentary beverages and has a great selection of shades! Oh and the selection of music was awesome! I will definitely be doing all of my future checkups here! read more

Very frustrating experience trying to order glasses!! Wait times are ridiculous!! Didn't feel confident in staff after they said I wasn't insured and I had to call and verified I was!! Ended up cancelling order and going to Texas state optical. read more

I returned today to change my prescription sunglasses. Cary exceeded my expectations. He took great care to make certain my exchange was free and went out of his way to help with my new selection of frames. This was not meeting my expectations, he exceeded with his kind customer service. I will recommend Buda Vision Source. Thank you Cary! Great job and service. They are always very professional and the office is so clean and organized. Janet read more

Staff had an attitude every time I called. She couldn't switch the lenses out on my glasses, then tried to give my glasses back without putting the original lenses back in. read more

Great service and staff. Dr. Benham was so nice and thorough. He checked mine and my husbands eyes. I had frames for a while and was tired of my one year old pulling them off my face so I switched over to contacts. They were so nice and patient with me while I learned to put contacts in and out. They were great and I highly recommend Dr. Bentham and his team. read more

I saw Dr. Benham on February 18, 2014. The office staff is very friendly, the office is super clean, and Dr. Benham explained to me thoroughly the changes in my vision that are occurring naturally due to age. I am not new to glasses, but I was getting my 1st pair of bi-focals (ugh!) and so I had a lot of questions, all which were answered completely. I never felt rushed. The doctor has a great manner and seems to really enjoy what he does. I used a Groupon for my visit that was a flat price for an exam, frames, and lenses (up to a certain dollar amount) and this made the visit an excellent value. My only "complaint" would be the choice of frames. The frames in the affordable range (under $80) were nice looking but there weren't too many varieties to choose from. I would have liked to have had a broader selection of frames under $50, especially considering the options these days for online sources for low cost frames. If I had not been using the Groupon, I still would have gone to Buda Vision Source for my exam but probably would have taken my prescription and shopped elsewhere for cheaper frames. I took my teenage son in that same day for his exam and glasses and he is very happy. It was his first pair of glasses and the staff was very patient with all of his questions. Also, they had his glasses ready in under 30 minutes! Amazing. read more

I called Buda Vision Source ahead of time with questions regarding my groupon and to make an appointment for both my husband and I. Each time I talked to a different person and each time they were incredibly courteous and took time to answer my questions. Before I walked into the office I had a great impression of them. The office was clean, and service was stellar as expected. I had a female eye doctor and I am upset I can't remember her name but my husband met the next day with Dr. Brenham and this was his first eye appointment in 10 years and he had a great experience as well. I live in SW Austin and although this is not the closest location for us I would not mind making a little further drive to come here for further exams/issues. read more

Dr. Benham & Dr. Farmer were both excellent, courteous & very professional. We had a really great first experience with our daughter here! Thank you! read more

Dr. Brenham and the staff at Buda Vision Source are professional, thorough and friendly. My first visit (Feb '14) was great, they treated me like I had been with them for years. I walked in with plenty of questions but never had to ask them because of how thorough Dr. Brenham was, he not only answered questions I had, he even answered some I hadn't even considered. read more

My Husband and I are both patients of Buda Vision Source and were are so incredibly happy with both of the Doctors! They are knowledgeable and friendly and can usually see you quickly. The rest of the staff are a pleasure to work with and always go above and beyond. I have been to several other location eye doctors in Austin since moving to Texas three years ago and by far Buda Vision Source is ABSOLUTELY the best!! read more

FANTASTIC SERVICE!!! The lady we worked with has BEEN wonderful! Review by john grimes

This was my first time to go to Buda Vision Source. Everyone was so professional, and made my visit quick and easy! Thank you!!

They were extremely helpful and kind! I'm a college student who pays for everything on my own, and they did everything that they could to figure out what my insurance policy covered, and worked with me to set up a plan to pay for everything. Tanya was very proactive about making sure I was very aware of my options and did everything in her power to make sure I got what I needed to get. I'll never go anywhere else for my glasses or contacts. read more

Dr. Benham and his staff went above and beyond to help me with my vision problem. Throughout the process of correcting my eyesight, Dr. Benham did an excellent job of explaining the problem and potential solutions. He was reassuring when I expressed concerns, spent one-on-one time coaching me on using my new contacts, and was genuinely committed to getting the best possible results for me. Everyone in his office was friendly, helpful, and knowledgable along the way. Buda Vision Source is an excellent place to get honest and caring service for your vision issues. Two enthusiastic thumbs up. read more

First time customer, and now a recurring client. The staff was helpful, extremely friendly and professional. Dr. Kevin Benham was very thorough and knowledgeable at his craft. The facility was clean, organized, and up to date with new technology, they even emailed my receipt. read more

My family and I have seen Dr. Benham for the last several eye exams/glasses/contacts. We have been very impressed and satisfied with the service we have received. Very professional and informative. I don't feel rushed and Dr Benham is very thorough about explaining things. The staff is very friendlyl and takes the time to help us with selecting frames and lenses. We recently moved to Buda and were needing a new eye Dr. So glad we found this office! The Johnston's read more

Super disappointed with my overall experience. Went there due to change of insurance that did not cover previous optometrist. Eye exam and "ordering new glasses" was simple and completed professionally. Paid an additional 495.00 over insurance allowance for upgrades (transition, blue lenses, progressive) and was told glasses would take about 3 weeks (due to Covid). It's been 6 weeks and I've gotten different excuse from everyone I've spoken to: at end of three weeks I was told frames would be in within a few days and they could switch out my lenses. No! I ordered new lenses and frames! At 4 weeks I was told everything was in transit and should be ready in a few days. At beginning of 5 weeks, I was told lenses were lost in transit and rush re-order would be placed. Also that frames should be in by next week, even though I had been told they were already in. Now end of 5 weeks and I was told lenses would be "re-ordered" now and everything should be ready in 3 weeks. Sorry, taking my business elsewhere. Would suggest others do the same,unless you're OK with glasses taking 9 weeks+ to get to you. read more

I checked and saw good reviews for Buda Vision Source and tried them. I 100% agree with all the positive reviews. Dr. Farmer spent extra time with me and got my sight slightly better than 20/20. She was very knowledgeable and friendly. The front staff also was very helpful and friendly. I would recommend them to anyone. read more

I had my first appointment her with Dr Benham today and I am pretty impressed. I feel like he really listened to my concerns and offered me several options. He did not pressure me in any way and told me the realistic pros and cons of each option. What he said really explained a lot and other Dr.'s in the past have not even bothered. So a huge plus one for the Dr. But the office staff was pretty great too. This office has a much of the latest equipment and is set up well. It is clean and organized, which is a little strange to notice, unless you have been somewhere that is not! The front office people were professional but very friendly as well. I had tons of questions about frames, lenses, and options and they were very helpful. They even helped me pick out some pretty great frames and gave me honest opinions when asked. I also think they have a pretty darn good selection of frames, and carry some good brands. I have not picked up the final product just yet but I do not expect to be disappointed. So to summarize: go here! They are a solid and well rounded awesome. read more

i saw dr. benham on may 23 for contacts and glasses exam. he was very informative and friendly. he explained different brands of contacts to me as my usual brand was not cutting it.he recomended a new type for me to try that i really like. the office was clean and nicely arranged with a good selection of glasses. the staff was also very helpful and friendly. i highly recommend dr. benham and buda vision source. read more

Went in today for a long overdue eye exam. Dr Brenham and his staff were professional, knowledgeable and friendly. Highly recommend!

Very attentive staff. Dr. Benham was very knowledgeable and friendly. Overall, great experience.