Dates of interaction: December 25-26, 2025…read more I have been looking for a 2025 Volkswagen Tiguan with a heated steering wheel and have been coming up empty in the Milwaukee area. I expanded my search and looked to find several in at Van Horn Volkswagen of Sheboygan. Knowing it was Christmas morning and they would be--and should be--closed, I dashed off an email before sitting down to open presents. Shortly after I received a text message from Jerry, advising that they were closed but he could help me find what I needed. We exchanged a few texts and he again confirmed that they had what I was looking for and made a tentative appointment to come in the day after Christmas. I received a follow up text from Van Horn on 12/26 confirming the appointment and that I could put down $1,000 if I wanted to hold a car I was interested in test driving. At the same time, Josh Eynon sent me an email asking me to confirm some details about my visit, including what I might want to drink, which I thought was nice. Then I received a separate email from Chievchay with information on a particular Tiguan available. Upon reviewing the information, I saw that it didn't have a heated steering wheel. I replied to both Josh and Chievchay that my actual request seemed to be lost in the various communications, I was looking for a 2025 Tiguan with a heated steering wheel. Chievchay and I traded phone calls and when I finally got him, he appeared to be driving as the audio kept cutting out and I could hear turn signals. He finally indicated that they had no 2025 Tiguans with a heated steering wheel but should get some 2026 models with that soon. However, there is no financing deal for a 2025 so a 2026 would be significantly more expensive. Chievchay confirmed there are no incentives at this time for a 2026 model. I then asked what happened between the previous day and today when I was told they had several models of what I was looking for and Chievchay asked if I had heard from Jerry, and I confirmed. He told me that Jerry is an AI and isn't always accurate. He also seemed completely unaware that "Jerry" and I had interacted. At no point in the discussion did "Jerry" identify himself as an AI, which is definitely an ethical lapse on Van Horn's part. Chievchay was apologetic for the experience, and I do appreciate that. But ultimately this whole experience was a complete and utter waste of my time, and that to me is even worse than wasting my money as I can never get that time back.

I would never buy a vehicle from here!! stay away! buyer beware. they sell buy backs vehicles AKA…read morelemons!! no thanks!! the salesman seemed very sketchy to work with. I test drove a Volkswagen Atlas cross sport. the car was scratched up as long as rims and tires were shot.

I purchased a car from here about a year and a half ago, and been having battery issues and having…read moreissues starting the car. Well i brought the battery in to auto zone and told me the reason im having all these issues, is because the dealership put the wrong battery in it before they sold it to me. that battery is not sufficient enough to power the car. we brought this to Van horns attention, and they absolutely refused to do anything to help rectify the situation. wouldn't even meet us half way. would not buy a car from them again. beware of this dealership!

Updating to a higher rating since Shane, the general manager of the dealership, contacted me and…read moreoffered to provide diagnosis of the issue with my vehicle. When I went to pick it up they had not only diagnosed the problem but found that it was an inexpensive relay which they went ahead and fixed for free. This is how to treat a customer well.

Just bought a Hyundai Ioniq from Van Horn. Probably the smoothest interaction I've ever had with a…read moredealership. Got good prices for the purchase and trade-in. My salesman Jim was great about communication and easy to work with. Got the usual questions about signing up for post-purchase warranties etc but no hard sell. Definitely would go to them again in the future.

The entire team at Van Horn Hyundai in Sheboygan were A+++. It really was a team effort, including…read moreRyan, Aaron, Peter, Mariah, and Sara. I would speculate I was neither the most nor least demanding customer, but I was purchasing a car from California, so there was definitely some additional requests, including videos and pictures. Ryan and Aaron were especially helpful with answering questions and making sure the process went smoothly. Their patience and response time stand out as especially helpful. In an age where customer service is a mixed bag at best, Van Horn stood out as a throw back to a time where customers were treated professionally and going "above and beyond" was a part of the job. Thank you, Ryan and Aaron! Thank you to everyone at Van Horn Hyundai!!!

The staff at international Toyota are all very friendly and helpful. Not at all pushy. I would…read morehighly recommend buying a car here. Chris was our salesmen and he was great! Will definitely buy here again!

Have taken my vehicle there twice now and have had great service both times. Rob fixed several…read moreissues with my truck, and told me what to keep an eye on in the future. Very reasonable pricing and great to talk to. It's hard to find good honest mechanics... and I live almost an hour away... so there's that.

I will always take my cars to 11 St auto. It will be fix it the first time and will not sell you…read moresomething you do not need. Joe is very kind and will help you out.

We bought a brand new Jeep Compass 2026 on February 28, 2026. The original experience was good with…read moreELI and Bob who helped us with our trade.. since then, however, once we left there and drove home to Brookfield Wisconsin, it had a high vibration in the steering wheel and also a rattling noise in the dash area to the left of the steering wheel. Four days later was the first time they could "get us in " on March 5 : naturally one day after the third day of being able to return, the car - My husband sat there for 4 1/2 hours with no results basically except they claimed a belt was broke in one of the tires and they had to order a new tire- considering the drive back-and-forth my husband asked if he could get a loaner and leave the car till it's fixed instead of driving back-and-forth racking up miles and planning in between working - and they had NOTHING to offer him. Long story short, the car has been at that dealership while we drive one of their Chrysler minivans ( you would think they would give us a jeep grand Cherokee or a Jeep type of loaner but instead we got a minivan) that car has been at the dealership for two weeks now as of tomorrow, March 24. Last week, Thursday, Chris the manager in service who worked on it swore that everything was taken care of with our car, they were having a shuttle driver bring it back to us and take the minivan back: husband told him do not send it here unless it is fixed or it will be coming back; First off - the shuttle car driver pulls in with our Jeep and it is disgustingly filthy! And almost has no gas in it, which my husband filled up their minivan for them. Needless to say, the rattle noise was still going on and the shuttle driver also testified that he heard it also - My husband sent straight back up to Sheboygan from Brookfield. Would you believe I have gone through nine different people who just cannot seem to get this squared away for us ?? We tried the day after my husband sat there for 4 1/2 hours and demanded we wanted to just sell the car back at that point considering we are an hour and a half away. Advised that we bought it on Saturday and we had Monday Tuesday Wednesday to return it however they would not have us come up there until that Thursday. that burned up our three days of being able to return it apparently After speaking a lengthy time to someone named Eden, he sent us to sales claiming that they would be able to make this happen. Low and behold, they absolutely REFUSED to take the car back. So now we sit here battling with them ! My husband left two voicemails there today with CHRIS in service and another voicemail in sales and nobody returned our call and it is now 5 PM, voicemails left at 7:30 this morning.. Our sales person ELI was supposed to call us back three separate occasions since it all happened and not once has he returned our calls or our requests. We have a brand new car and we have yet to be able to drive it for more than two days !!!!!!! This is absolutely unacceptable customer service !!! Never in 100 years what I suggest this place to anybody because as long as they are getting what they want from you, they are sweet as pie and boy they all must be trained really well in empathy and knowing how to say sorry and sound so concerned, but in the end, nobody really gives a S--T !!!! So here we still sit, wondering when we will get our car back. I called there at 4:50 - talk to a lady by the name of Chris - she spoke to an advisor which that's always useless who had no answers for us and of course Chris is supposed a guy working on our car was gone for the day . I asked Chris if she knew who the owner was that I could call and this is the second time we've tried to find out who the owner is and they all claimed they don't know who owns the Jeep Sheboygan Chrysler location on Washington Avenue in Sheboygan. I find that odd. No one knows the owner.????? This is the most frustrating thing we've had ever had to deal with . We are beyond frustrated!! I have been wanting to leave a review, but we have been literally kind of scared that they may mess with our car in some sort of way as a revenge tactic. However, we also don't know how the heck to even get our brand new vehicle back . Frustrated in Brookfield !!!!! D & S SHEBOYGAN CHRYSLER DODGE JEEP RAM 2701 WASHINGTON AVE SHEBOYGAN WI

I bought a Jeep Wrangler 3 days ago and had a problem today with it.....took me in right on the…read morespot and went above and beyond to get it corrected. Thanks to the service desk and the mechanic who greeted me in person and explained in detail what he acoplished.