Fast service on four brakes pads and shoes. I was given detailed information on the status of the job and elected to get it all done a few weeks ago. Absolutely no problems after two weeks. The down side to fast service was that the repair man didn't wipe the grease from my leather seat or door panel. 4.5. Rating would have been 5 if clean up had been done on interior. read more

I can't believe they can call themselves BUDGET anything. They charged me over $900 for just my back brakes. And then ha the nerve to try and charge me another $900+ for the front brakes. Just had them done up in NJ and it only cost me $450. This company should be embarrassed to call themselves BUDGET. I should have gone to Pep Boys like I had originally planned to do. Avoid this company or at least go and get a second opinion if they try and charge you over $500 for brakes. Live and learn. read more

I didn't get any work done here, but I stopped in after another shop Screwed me over for their advice and I think they were honest with me. read more

I called at 10:12am today. I asked if they had time to look at my car for a second opinion Logan answered and said we'll I can't diagnose it until I see the car. Which I understood. I came in got checked in sat for an hour and half and still my car was not looked at. I asked nicely should I just make an appointment for a different day since the same 3 cars were still in the bay. Logan smarty replied "well I can't stop what I am doing to just look at your car." Never did I ask him to pause operations for me. I simply asked if I should just schedule for a day that wasn't as busy. I understand places are short staffed but to be rude is unacceptable. I'll just keep taking my car to broadway at least they actually help. read more

Absolutely easy to work with the work was done when they said it would be done Everybody was really nice and extremely helpful read more

Terrible customer service, dishonest about cost and need of repairs, doesn't honor the so called warranty, the work they perform is very shotty, had to keep going back for them to re-repair the previous work they did to my vehicle and they kept charging me extra. The place is a money trap. I DO NOT recommend going to this place at all. read more

They are total liars. They lied to my face and put in the cheapest wheel bearings when I didn't need them. Do not go here they will screw you over. I asked them to fix noise and they didn't fix it and made up some bs about the differential. read more

Brakes and service people was fantastic and done a good job on my ford f-150 got job done quickly need brakes call them

I'm just going to say that I have NEVER had to replace brake pads and rotors as much as I have since taking my SUV here. Never again! They have to be using the cheapest and worst parts available read more

This is by far the dirtiest shop I've ever been in. I would never let them get in my car with white interior and their greasy shoes it's just dirty plus they don't do a good job and that's from past experience and on top of that they have the worst commercials of any company on TV. read more

Good service and pricing. Staff and management were very professional. Will definitely use for any of my brake needs.

I have used budget brakes several times now and I've had an issue EVERYTIME. I do not recommend them to anyone. The 1st time I went they cross thread my lug nuts had to have the hub cut off somewhere else. 2nd time got new brakes and rotors and didn't solve the issue. N then yesterday took my car to have brakes checked n declined the services. I go down there to pick up my car and it's being test drove because they said my mom called back and told them to do it. They told me it was $502 for what they did. N argued with me for an hour and said pretty much it's our fault. 1st off I don't talk to my mom so she would NEVER of called them. They was mad they had to take parts off and then broke my lug nuts once again and told me I was gna have to pay for the new ones. read more

They did a real nice job on the brakes for my wife's car I would have liked it to cost a little less but that was our fault, we need brakes and rotors they did a nice job and didn't over charge. read more

Went to this place a while back and never thought I would have to leave a review like this but I went due to my brakes squeaking. Ended up having to get calipers and brake pads over $600. Then had to come back a month later because I needed rotors???? I don't know why they didn't do it all at once. Anyway just had to get another check about 7 months later but I went to a different place. As they are checking everything they said my calipers were pinned in WRONG!!!!! It took them 2hours to get the pins out!! WTH budget brakes?? I guess they thought they could do a crappy job because I was a young girl. Highly don't recommend! They will take advantage. read more

My car needed new brakes after their useful life and after some light squeaking etc I decided to bring it to these guys. Everyone at the shop was very friendly, welcomed me at the door and got all the info they needed to begin. After inspecting the brakes they took the time to take me out to the shop area to show me exactly what was going on with the brakes, rotors, etc. They also gave me options on if i wanted to replace just the pads or rotors as well. None of that "uh well our company policy says we HAVE to replace your rotors and calipers if we change the pads" garbage you get at Midas. Anyway, most people expect to get ripped off on car repairs because of a bad experience or another. The entire process was non threatening and very clear. I'd take my vehicle back to Budget Brakes anytime. read more

Phenomenal customer service!! They made the whole experience non stressful. They also were supper friendly with my dogs which is awesome. Really appreciate their service and although they do : Brakes Drive Axles CV Boots/Joints Alignments (in select locations) Rear Axle Bearings and Seals Shock Absorbers Struts Steering Parts Suspension Parts Tire Rotation Wheel Balance (in select locations) Wheel Bearing Repacked and Seals, I wish they did everything so I could come to them for all my car needs! Thanks guys!!! - Kyla, Payton and Norris read more

No complaints, just stopped by for a quick alignment...price was right and the service was very good. I'd consider them for your basic car service need for sure. read more

The person at Costco alerted me to a problem, during a tire rotation. The hub on my daughters car had been hit to point it was affecting the tire seating. In short the tire could have come off at anytime with my daughter. I'm a semi-terrible shade tree mechanic and I was afraid I would have to replace the hub. Anyway, I decided to call Budget Brakes and the manager said bring it in and let's take a look. I drug it over there. Long story short, Budget Brakes has seen this issue before and knew exactly what to do. They repair the hub in about 20 minutes. No kidding I was expecting to spend a lot of money that I don't have. Turns out, I spent more on Tow Dolly rental then hub repair. I've taken two different cars and have been completely satisfied with everything they've done. It's not often I come a way feeling confident I got only the service I needed at a price I can afford. I highly recommend these guys. Oh yeah and they have a Veterans discount read more

Man these guys are the shit way better prices and people than any of the competitors! would recommend for any of my boys. read more

Budget Brakes - Brake and alignment shop - Auto Repair Near Me - Knoxville, Tennessee

So happy I went here instead of somewhere else!!! Jason and Rick are absolutely amazing! I came for a break inspection due to squealing brakes. But they inspected, cleaned my brakes up and gave me a great experience!!! 10/10 recommend this place! read more

I was very lucky to find Logan at Budget Brakes. On Wed. Feb. 17, 2021 I had for the first time ever , an automobile tech tell me I did not need his service. I live in Sevierville Tenn. Two different places in Sevier County quoted me $ 575, and $ 525 for new brakes for my 2016 Honda H-RV SUV. Both places pulled the tires and told me what I needed. I was browsing the Net, found Budget Brakes and read their reviews. I called got Logan on the phone, 1:30 minutes later I was at his shop in West Knoxville. He was waiting on me because he was having an unusually slow day. He pulled my tires, and 10 minutes later called me to the garage to show me what he had found. Logan said I had at least another 15K miles on my brakes before I needed new ones. He then told me he was going to rotate my tires since he had already pulled all four. This was done for FREE. If you need any type of tire work, brakes or alignment work done and you don't go to Logan then you are seriously making a huge mistake. I will tell everyone I know about this HONEST man !! Thanks, Logan Jim Morris a new customer !! read more

My 2008 Dodge Grand Caravan has known front end brake issues- from being under designed. I hear Chrysler has addressed this in later models, however. In my case, the front brakes needed to be beefed up to reduce overheating that prematurely reduce the life, etc if not dealt with. I felt that even though my brake, repair costs and time were getting very aggravating Rick and his mechanics helped to identify and focus on the problem to then create options. Although I am not yet sure I have nailed the problem at hand I believe we came up with a real solution. I will know more in the next few months as they settle in with my Knoxville Uber driving milage (about 3,000 miles a month). I am pleased and glad Budget Brakes did their job and helped solve this nagging issue. I appreciate their help and rely on it. read more

I came here for an alignment and they told me it also needed an outer tire rod and that it was going to cost $180+ instead of $79 and I told them that I would rather just replace it myself and come back for the alignment and after that they're service went from good to bad real quick. And after I replaced the tire rod and came back for an alignment, they made me wait all day for the service. I'm very unsatisfied and won't be coming back. read more

Budget Brakes - Front desk - Auto Repair Near Me - Knoxville, Tennessee

I thought I needed a brake job. Rick looked at it and all i needed was a couple small parts, and cleaning of some bolts. He told me the truth and didnt try to upsell me. He told me what needed to be done and a 300 dollar job was only 50 bucks and I went away happy I reccommend them to anyone in Knoxville read more

If you have an issue and need help they will work with you to help you out if it's something they did they will fix it or make it right I will say though the customer service here it's pretty good they are respectful and they work diligently to fix the problem. read more

I called in a couple days ago to see if I needed to schedule an appointment, and had great customer service. I came in this morning to a crew that we're inviting and relaxed. If you've ever gone in for car repair and the crew is frantic then you know why it's important to encounter a relaxed environment. This business is 5 star worthy because not only have I always heard good things from friends and coworkers, but today they wouldn't sell me brakes since they realized that my brakes didn't need to be changed. I was actually astonished that he told me he couldn't sell me brakes after seeing they weren't bad. That's great customer service and care! read more

I came to budget brakes for the first time to get my back brake pads changed. I had gone to multiple places before who told me I needed them, but were going to charge a ridiculous amount of money. When I went there they told me that I didn't even need back brake pads. I really appreciate the honesty and good customer service as any other place would've charged me more for something I didn't even need. I will definitely be going back when needed, and I would recommend anyone else going there! read more

Very impressed! I brought my car here for a second opinion and all was good! The other place said I needed brakes, rotors and had a leak. The men here actually showed me everything, and said all is good and I'm fact, didn't need them changed at all!! Very honest, friendly and informative. read more

Came in for a brake check. Brakes were not grinding or making any noise whatsoever, but the brake light was on. They said I needed front brake pads, so I agreed to that. A few days later my brakes started squealing, and now getting progressively worse. I don't have the time to keep going back there so I'll have take it somewhere else. They don't charge for a brake check but now I know why. Thanks for wasting my time & money! read more

So, I go in for an alignment and am told it will be a 5 hour wait. I wanted it done right away, so I agreed. They close at 5, so at 5:45 when I hadn't received a call I was concerned and I called them. They said they tried to call me an hour before but had the wrong number. However, they assured me that my brakes didn't even need to be changed. I WANTED AN ALIGNMENT NOT BRAKES ‍ They took 4 hours to check my brakes... and I wanted an alignment. So I didn't get my alignment and wasted my day. Nonetheless, the 1st guy was super nice so 2 stars for that. read more

I was delighted by the service I received yesterday at Budget Brakes!! Not only do my brakes feel perfect and safe again; I was also very impressed by the friendliness of the crew who worked with me. The atmosphere of their waiting area was very comfortable and welcoming! I enjoyed the fact that the mechanics would make conversation and genuine interactions with their patrons as we waited. I compliment the transparency I was shown (I'm pretty sure they do this for everyone though!) when one of the friendly mechanics actually took me into the garage to show me the extent of my damage as he discussed what was necessary to repair (without up selling me on anything might I add!). I was pleased with the price of this as well! I don't recall a time I've ever been actively engaged like that during a car repair situation. Another thing, I appreciated the way the mechanics would openly recommend purchasing different car parts from local automotive stores near by them. It exuded a nice sense of community that this store shares with other stores in their industry! Lastly, my experience concluded with the considerate mechanic who left my AC running as I was finishing my transaction and getting ready to get into it so it wouldn't be too hot! 10/10 read more

I took my vehicle to budget brakes last year for a break job had to take it back to Ford this year because of the poor work budget brakes dead because the rotors to be burn up in the pads to slide the idiot manager at budget brakes tried to tell me that the brakes were not bad and the rotors could be reused again do not go to budget brakes they will not take care of youThey will not take care of the customer had no consideration and his mechanics were laughing at me as I left so I will post reviews every day for people not to go to budget brakes do not get ripped off the shop is dirty nasty and very unprofessionalVery poor place to do business read more

I took my explorer in today and the guys there are great !! They were so friendly and fixed my break issues fast !

Our family has been taking all our cars here for many years. Jason is so honest and helpful that I never even consider going anywhere else. I was there today for some suspension noise I was hearing. They gave me an estimate for close to 1k worth of work because I asked for it, but assured me that nothing was broken and my car was safe to drive with the squeak. He did notice a mechanical problem and referred me to a very knowledgeable mechanic. They checked my brakes, which were installed here years ago, and they are still holding up well. We have been very happy with their brakes and service. It is also easy to walk over to shop, get nails done, or grab a bite to eat while you wait. Best price, location, quality parts and very honest recommendations....what more could you want??? read more

I made an appt at 1pm after being assured that I would be finished by 230 in time to pick my son up. I left work early and arrived there at 105pm. All the bays were full and the guy at the desk had to search for my appt. He said they couldn't get me in now and I probably wouldn't be done by 230 but I could make an appt for another day. What was the point of making the original appt?! He was very uncooperative and wasted my time. Of course, I'm not getting my brakes done there today or any other day! read more

A couple of months ago I brought my used car that I had just purchased to Budget Brakes on Kingston Pike in Knoxville, TN to have it checked out to make sure everything had been kept up by the previous owner. I typically go to a local shop for all my car needs but I am at school in Knoxville and the shop I usually go to is in Nashville so I decided to give Budget Brakes a try. They told me there were over $2000 worth of repairs that needed to be done including bad brake pads, rotors, the entire front suspension, etc. After I picked my chin up off the floor I asked to see these damages. The brake pads looked brand new to start and when I confronted him about it he said "oh well they're just cheap so they need to be ceramic" (not exactly the same thing as "bad" brake pads) I didn't know enough about cars to determine whether the rest of the "issues" were legitimate so with this first red flag I politely took my quote they handed me and left with no repairs made. As soon as they realized they weren't getting my money their whole tone changed and the "good service" changed to just plain rude on top of everything. As you probably have guessed by now when I took my car to another shop (I didn't tell them I had been anywhere else previously) to get a second opinion they said there was ABSOLUTELY nothing wrong with my car! Not even the rotors were bad and they said the front suspension was in great condition. This just proves to me that Budget Brakes as a company needs to re-evaluate who they hire because they are crooks that try to rip off young college students just because they think they can get away with it. I will NEVER be back to Budget Brakes again and I will tell anyone who asks my opinion to go elsewhere. read more

I'm not sure how an 89.99 per axel brake job can end up being 629 for brakes and rotors. I guess he didn't like me...WOW!!! Did not quite see the budget there. I probably could of gotton it cheaper at the dealer. read more

Very professional. Fair prices. Fair quotes. They will walk you to the garage and show you the repairs and very thoroughly explain what needs to be repaired and explain exactly why. My experience was 100% positive from the first phone call made all the way through my leaving the store after the repair. I would definitely recommend them. The work is guaranteed. The staff is friendly and professional. The prices are fair. They work you in at your convenience. read more

We moved to Knoxville in June 2016, and without knowing anyone here we took my wife's Honda Pilot (66,000 miles on original brakes) to Budget Brakes on Kingston Pike due to the vehicle shaking when we applied brakes. They put on new front pads and machined the rotors, and checked the rear brakes for about $250. I took my GMC Terrain (98,000 miles with original brake pads) there today, and they put new brake pads and machined the rotors for the front and rear for about $360. The service was excellent both visits, and I thought the prices were fair (I mean, really, who likes to spend their money on brakes anyway?). The quality of the work that was done seems to be top-notch, and I will definitely recommend them to anyone needing brakes. I'm sure that if you check into the $89.95 deal you'll find conditions, that's how it is with any shop. We moved here from Houston, TX, and I know I couldn't have gotten a better price there. read more