Love this place! I took my Jeep to the service department at my dealership and they quoted me an…read moreextreme number to get my car fixed. Nashville Auto was quick to pick up the phone, offer me a solution and it was affordable. I have gone back to them already and would highly recommend if you are in the East area!

Came to fix my rear control arm, ran over something on the freeway, such great service! Timely,…read morequality and not overpriced. The owner is super knowledgeable and friendly, A MECHANIC YOU CAN TRUST here in Nashville-no brainer if you need anything done!

I experienced excellent service and communication working with Mike! It was clear he was committed…read moreto getting to the root of the issue with my vehicle and did not want to take any unnecessary expensive steps to fix the issue. As a woman I felt only respect and professionalism from him which is more than I can say about many other experiences I've had at other auto shops. I will return here for future service.

The gentleman that spoke to me about my car was professional but the owner Primm was not…read more I visited Primm's Auto for just a simple diagnostic - but left with more than what I asked. My car, that I have had for a year to 14-months was making a rattling sound - that's it nothing more or nothing less. My late father was a mechanic so I do keep up with maintenance on my vehicle. Due to me not having a ride I had to sit in the establishment to wait for my service to be completed and as I waited I witnessed the owner conversing with his employees about the customers. I'm assuming these were regulars because of how comfortable with each other saying certain things but as soon as they left he made the statement "That's why I do not like black people" and Primm is an African American man. I should have known then that this business looks as people as just a source of income (mainly elderly people or women he assumes has no automotive sense) After getting told the results of my diagnostic I was quoted with a job to fix it of $1300 to fix a water pump and timing belt so roughly $1100 in labor for a part that costs no more than $200. After I declined due to the (what I believe) unjust price I paid $108 for my diagnostic and was given my car back. I am writing this review in my car that just received back and my vehicle is somehow low on oil (never had any leakage whatsoever). My cars RPM is jumping to 4, idling heavy, and I cannot accelerate and the response I was given was that my car's performance just so happened to decrease after letting them look at it and as they told me before to get it fixed or my cars engine will fail soon. If you are a native of Nashville - this business is the Car Concepts of automotive repair/service. If you aren't do not go unless you are friends/family of the workers or else you will be spending thousands or getting a new vehicle all together. Happy holidays

Since the Gallatin location opened, Brown's Auto has been my 'go to' for EVERYTHING car related. I…read morehave a 2000 VW Bug, that could have become a money pit a long time ago--thanks to the WONDERFUL mechanics at Brown's, 'Sunny' runs just like she did when I got her brand new. Not only is their service prompt, but it is also the lowest priced in East Nashville. I HIGHLY recommend Brown's Auto to anyone looking for TRUSTWORTHY mechanics at a REASONABLE rate with a SUPER FAST turnaround who actually care about their customers' needs!!

Very poor experience with Brown's. I went in with electrical problems. It was the alternator. They…read moreput the wrong type in so I had to bring my car back and they replaced it again with the right one. Before bringing it back the second time I mentioned the transmission was being weird and they passed it off saying "don't know about the transmission" a month later I take it in to In N Out Automotive across the street and turns out Browns had never remounted the bottom of the engine and lost the bolt! That solved the transmission problem. Brown's probably would have easily fixed this if they had listened but as soon as you talk to someone you're met with a smugness and hurried feel. Not to mention they charged me $900 for an alternator change on a 2004 ford focus. That's too much.... Please take your business across the street to In N Out. They actually listen and take good care of you. Good people there.

Awesome place for an oil change! Everyone was very thorough and kind... didn't try to upsale or…read morepressure me but also made sure I was taken care of. Highly recommend!

Came in for the first time and got my oil change. Everybody was very friendly…read more My oil was changed very quickly and the value is great i would definitely come back again

What could have been a terrible trip, was saved by Firestone. I was able to bring in my car,…read morewithout an appointment. They checked it over, told me what was wrong, ordered the part, and fixed it in about 2 hours. They were friendly and kept me in the loop throughout the time I was there. Highly recommended!!!

Completely appalled by the manipulation (and outright lies) that I experienced at this location!!…read more As a 26-year-old woman, I strongly believe my lack of automotive knowledge was taken advantage of. I came in for a routine oil change and by the end of my visit was handed a repair estimate for over $3,000 and told my vehicle was unsafe to drive unless I approved the work. According to Firestone, I urgently needed new tires, rear brakes and rotors, suspension work (including replacement bushings, link joints, ball pins) and repairs for a leaking water pump. I was made to feel like driving my car without authorizing these repairs would be irresponsible. Fortunately, I trusted my instincts and got a second opinion. The second mechanic measured every tire in front of me, measured my brake pads, inspected the vehicle thoroughly, and explained every finding. ALL FOUR of my tires were safely in the green. My front and rear brakes measured 8mm and 6mm respectively, with plenty of life remaining (!!). There was no water pump leak, or issues with my suspension. The catastrophic picture Firestone painted simply did not match the condition of my car. I cannot speak to why there was such a dramatic difference between the two inspections. What I can say is that one shop tried to sell me more than $3,200 in "urgent" repairs, while another walked me through my vehicle and determined that those major repairs were not necessary. If I had trusted Firestone without question, I would have been out thousands of dollars. If you don't know much about cars, please get a second opinion before authorizing expensive work here. It may save you a tremendous amount of money. Disgusting behavior for a business!!

Got my truck worked on here. The staff was knowledgeable and explained all the repairs to me…read morebefore I left the shop. My final bill was even a bit cheaper than the original price he quoted me! How often does that happen? So glad I found a shop I can trust.

DO NOT RECOMMEND!!!…read more This was the WORST experience that I have ever had with an auto mechanic. I was told it would take a couple of months to have my old car like new. I was excited. He wanted money up front which I thought was unusual for a reputable shop. I paid him the money anyway, thinking in a short time all would be well. The two months turned into ten with Fast Shop Auto blaming everything on the parts they had ordered. Finally he called and said it was ready. When I came down he told me that one installed new speaker was not working but he could fix it. They said that the problem might be a new wire or radio problem. He said, " I can fix it , but you will have to pay me to take the dash out again. You have enough money in your deposit to cover my labor." I said, "Let me get this straight, I paid you to fix my car the first time and you did not correct the problem. Now you want to charge me again to fix the problem that you did not fix the first time? No, just refund what is left of my deposit and I will take my car." His reply, "The contract states the money is nonrefundable." After some heated words he agreed to return what was left of my deposit. When I got the car home there was a large scratch on the hood of the car which I asked about and of course they said they did not do it. Also, the dash heating controls were incorrectly installed and a heating duct fell from under the dash on my way home. The defrost control responded to medium heat while the other controls were mixed up as well. I was told that the heating unit was bad, but it was obvious the vacuum tubes were attached incorrectly. Also, the eight track player had been disabled and it worked when the car entered the shop. It was difficult being almost eighty years old, but I corrected several of his blunders. I was not going to write a review due to one similar to mine was posted a few months ago. When double checking the name of the business for a friend to make sure he avoided Fast Lane Shop I noticed that the review had been taken down. So I decided to take the time and effort to write my review to see how long it will stay up. PLEASE HEED THIS WARNING!!!

DO NOT TAKE YOUR CAR HERE. THEY DONT CONTACT CUSTOMERS TO MAKE THINGS RIGHT EITHER AFTER THEY WRONG…read moreYOU. I took my car here 8 months ago when my car wouldn't start. Looking back my first thought should've been to change the battery first. However the mechanic spot said the battery was fine and assured me it was the gas pump even though they checked the gas pump months prior and got a piece replaced then. They finished servicing my car then gave it back. A week after my car stopped again. Got a locksmith to jumpstart it then got a new battery and the car finally started running. Fast forward to now I've been driving a lot and realizing the same symptoms as before when I took my car there are starting to occur again showing that I need a new battery such as, faulty gas reading, not reading key fob, etc. Im sure the car will stop running if I don't change the battery soon. These were the reason the Mechanic Spot decided to change my gas pump instead of telling me to get a new battery. They pretty much extorted me out of 1000 dollars on parts my car didn't need, it just needed a new battery. They lied about car repairs that I didn't need and didn't solve the actual problem. Then held my car, giving me the wrong time for final pickup causing me to miss work and money I needed at the time. I tell this story to say this. THE REPAIR SHOP ON DICKERSON ROAD THAT GOES BY "THE MECHANIC SPOT" IS THE WORST PLACE POSSIBLE TO TAKE YOUR CAR TO. UNEQUIVOCALLY. TRUST ME.

Crooks. They told me I needed a $3,800 rebuilt engine. They even showed me bogus compression…read morereadings. Luckily, I did my own compression readings before approving the work. It turns out all my car needed was a $30 coil pack. That was about 5 years ago and my car still runs great. Just a couple months later, there was another incident. I was willing to give them the benefit of the doubt from the last bad encounter and say they made an honest mistake. But the next visit confirmed that they are definitely out to screw their customers. My other car needed a control arm and their quote was unbelievably expensive. I told him there was no way I was paying that amount for a control arm. He then wanted me to pay his exorbitant labor cost after giving me a ridiculous quote. I'd urge everyone to stay away from this place.

I was Surprised on there Automotive Expertise & Diagnosed several mechanical issue's on my SUV &…read moreRepaired it in quick fashion & it now runs like new again & Thank you again IN & Out Automotive & keep up the Great Work / Paul from Inglewood TN

Fantastic, generous service for a quick headlight repair from Islam. Thank you for everything, I…read morewill be back!