I was in town visiting my kids and I have to say the customer service and friendliness from all…read moresales associates was excellent. Joe was very professional and quick with my rental agreement and explaining of all the details. I will definitely keep my business with them whenever I am in the Massachusetts area. Thank you again

After a very miserable experience at Hertz down the road my insurance company switched me over to…read moreEnterprise and they were so quick to help and get me into a rental right away. I worked with Tatum and she was so kind and professional. Highly recommend working with this shop!

Following a car accident this past summer, I utilized Hertz for my rental car. The staff was okay,…read morebut the parking lot is a nightmare. My mother drove me here to pick up/return the car and we spent an inordinate amount of time trying to maneuver the lot. Considering that cars are constantly going in and out of that parking lot, they really need to work on this. I can't comment on the price (insurance covered it, so I didn't pay much attention), but the compact I was given was fine and the paperwork was quick and easy.

This is the seventh circle of hell. First of all, the parking lot is SO dangerous - a blind, one…read morelane, two-way entry/exit. Next, there was no one there when we arrived and a sign was posted "be back in 30 minutes or less" with no stated time. We went back 45 minutes later and STILL there was no one there. A few minutes later, TWO employees show up (why were they both gone at the same time??) and start working through the line of people who have been waiting outside, including an eighty year old woman and her family. They then state that they have no rentals available (maybe put that up on a sign so no one wastes their time). When it was our turn, it took over an hour to work through the rental process for insurance. The whole time, the branch manager is on the phone with insurance companies or other branches and the employee has questions and needs her help. I'm relieved they managed to come up with a car for us. They gave me a car someone had dropped off moments earlier, saying they needed to go clean it before renting it to me. When I stepped inside, it reeked of cigarette smoke. I asked if I could swap it because we have a baby who will be riding in the car but, you guessed it, that was the only car they had. I sit here in shock that what I thought would be a 5-minute errand wound up being our entire Friday afternoon, literally two hours from the time I arrived and no one was there until the time I left.

Don't expect anything close to a clean car. Here are some photos of the rental I picked up from…read morethis facility. The Kia SUV they first assigned was even worse. I spoke to the Westborough Hertz office, about a replacement and the man told me he personally cleaned both those cars last night.

Where are the negative stars? By far one of the worst experiences ever renting a vehicle along with…read moretheir unprofessional staff. Rented a car on 5/23 - 5/29. Tried returning the vehicle the night of 5/28, but they blocked the beginning of the driveway to prevent me from dropping off. Called first thing 5/29 morning (8:15 am) and asked for pick up service (which they offer on their website) at my residence and they said yes they would send someone over. At 1:45pm car was still at my place, so I called again and spoke with Kevin and he said they would send some one over shortly to pick up. It came to 5:45pm and car is still here (they close at 6:00). Called and got a voice mail, so I left a message. Wed morning (5/30) car is still here, so I tried calling NUMEROUS times and kept getting voice mail. I tried calling corporate where they would not help me in anyway. They told me they got voice mail to. I drove by the place during my lunch (12:00pm) and the doors were locked. I drove back home and the car was still there. I decided to try calling the next location a town over and who answers the phone??.. Kevin! He said they were too busy to pick it up, but did not have the courtesy to give me a call to tell me that after telling me two times they would be by. They finally picked it up after 1:00pm the day after my rental was to be returned. Also, we were two hours into our trip to VA, when the oil light came on and said it had 4% oil life. I called and spoke with Johnny and I asked do you not check the maintenance prior to renting a vehicle out and his words verbatim were "No, we do not". Told me to call roadside assistance! I said for an oil change? He then said, "Find another Hertz and trade the car in".... Today I noticed on my CC bill that it states $547.00 when it is supposed to be $269.05. I called again and spoke with Kevin and he was extremely rude and told me to rent from Enterprise next time....which I most certainly will.

I purchased a 2017 Volkswagen Touareg from Rob at Continental Auto Sales. Had it looked at by my…read moreMechanic. He gave me a list of things that needed to be repaired biggest one was the power steering pump and MAF sensor. Also requested coolant flush. Was told all the services in the list were performed. Had to wait almost a week to pick up the car finally picked it up at the end of November didn't have the car for more than one day. Check engine light comes on stating MAF sensor. Called Rob told him about the situation was told to bring it to my Mechanic to have it fixed and he would just pay for the service. I drive another hour back up to his dealership for payment and he tried to low ball me telling me he wouldn't pay what I had payed the mechanic for the services. After arguing back and forth I finally got payment minus 50 bucks for whatever reason. At this point I just wanted to be done with him. Let's get to the current date have had a car since last November with a chronic idling issue that was told was a mass airflow sensor. Have *Now put in New spark plugs and ignition coils mass airflow sensor. And taken it to the dealership for services as I purchased a warranty through him. Still unable to resolve this issue warranty has been "" dicking me around. Lost my vehicle for almost 3 weeks with no spare had to pay in a pocket for a car that I didn't even own for three months and had had nothing but issues with it Robhas not tried to resolve. So I'm pretty sure they sell lemons. Really think before you buy something there they seem super super nice and don't get me wrong I spent hours talking to Rob we talked about family kids his wife he seemed like a really nice guy but at the end of the day I'm short 20 grand for a car with a warranty that's still sitting in the dealership.

Place is run by 2 brothers who are very straightforward and helpful in assisting you in buying a…read morecar. (used/pre-owned) The selection of vehicles is not as big as a large national dealer, however they do have a lot of quality cars. Now the important stuff, price quality honesty . I purchased a mercedes c300 sport from here 7 months ago and so far it's been great (knock on wood) and I was pleased with the price for the mileage the car had. In short, nice guys, clean place, and a reasonably priced selection of used cars.

So I had to rent a car last minute, due to some car repairs. I want to give a big shout out to…read moreAnthony Ritacco and Darren Johnston. They both did an amazing job and I wanted to make sure that I acknowledged them and their high level of professionalism. The last time I used enterprise a few years back the service was absolute trash (different location) but this location was fantastic. I would make once suggestion, drop service (if local/close) would be a good selling point for customers.

I rented a vehicle from them and was charged twice as much as the car I would have rented in…read moreMarlborough had it been available. I also mentioned that I had tripple A and this was not honored. Over the phone I was told I have to wait till I get to the enterprise office to get the discount. When I got there, I was told something different and that they would not apply the AAA discount. I was given a car with tire warning light illuminated. I told them I did not want to be stuck an hour away with a client I am required to drive to medical apts and errands and have a flat tire. They gave me a different car a Kia and that was better. I would have given them five stars had they honored my AAA membership and charged me a reasonable amount and not twice as much as I would have paid at Marlborough location.