I would give negative stars if I could. The service is absolute hot garbage. You can't get a person on the phone to save your life. Ended up being charged $500 over the estimate. Don't use. Go with literally anyone else. Consider hitchhiking. You will likely feel less taken advantage of. read more

We arrived about 45 minutes later than our booking arrival time due to our air carrier not being on time. When we arrived, pickup at airport was efficient and friendly. At the counter, we were hard upsold by the agent.....we politely declined all of the offers and asked for what we had reserved. We were handed the contract and told our car wasn't ready...it was being cleaned. 20 minutes later, the car was ready....filthy and dirty on the outside. We returned the car the next morning as planned...tank full of fuel as was agreed upon. The return person handed us a ticket with the noted mileage and the word FULL on it...indicating that she had verified we had filled the tank. She said nothing more. We went inside to change the credit card we were going to use. We were quite surprised when our bill was about $18 higher than our contract. When we inquired about it, we were told it was an "automatic" charge for fuel because we had driven less than 75 miles....and yes the agent assured us it was buried somewhere in the contract they hurry you through at rental time. The agent did reverse the charge without too much of a hassel.......but had we not wanted to change the credit card we were using....we would not have know about this until we got our credit card statement. We will NEVER use budget again....and we strongly that you don't either....unless you want to be "tricked" or "upsold" to benefit their shareholders. read more

warning warning do not rent a car from here!!!!! we got our rental at midnight and no one went over an inspection with us before getting the car. it was too dark to see there was a crack in the windshield. 5 months later they sent us a letter saying they were going to charge us over $500 for it! something we didnt do! worst place ever do not go here!!!!!!!!!!! read more

I haven't even picked up the car yet and I am frustrated! I have been trying to reach a talking head at this location for 2 days. I keep getting referred back to reservations (which is obviously outsourced) and no one can get me a correct contact number so that I can speak to someone about my rental. The number on YELP does not even work! For the past 3 years I have used Enterprise Rental which is easily accessible and you can always get a number to the location. Costco membership offered Budget at a better price but I am not sure it is worth it if you can't get decent customer service! I am going to try to find another rental which will hopefully offer a similar rate. Budget appears to not want customers to call their locations. CUSTOMER SERVICE APPEARS TO NOT BE IMPORTANT EITHER JUDGING FROM OTHER REVIEWS I HAVE READ! read more

- The service was okay, I waited in line for forty-five minutes but the staff was very nice and I wasn't in a hurry anyway. - The car was excellent and in brand new condition essentially. - Prices were horrendous. My total cost to use the car for 4 days was over twice the cost of my plane ticket and I had been looking at least a week in advance to find a decent rate! - Seriously? Charging 7-8 dollars for gas? I was running late to catch my flight back and didn't have a chance to fill the tank. I almost had a stroke when I saw how much I was charged for gas... Overall, I paid approx. $600 to use a car for four days and I think that's complete bullshit. The worst part about this is that Budget's rates were the lowest out of any other airport area rental agencies (Kudos on that I guess)... I would have gladly driven to Rent-A-Jalopy where the prices are reasonable, but sadly they are 16 miles north of DTW and with the price of a cab that far, you won't save too much in the end. If you're in the airport region, I suggest taking a cab to one of the other agencies located slightly off the premises (Hertz is close) to save some money. read more

Hey Robert at the counter -- Remember when you pretended that you were doing me a favor and would give me a nicer car than the one that I reserved? Well, I returned it today in Detroit and discovered that your favor cost me an additional $18 upgrade fee per day. Which I disputed successfully. Why can't companies just appreciate the business that they have rather than trying to trick their customers into paying more? read more

YELP needs to allow negative stars! OMG...the poor experience at Budget started the moment I landed for my annual trip home on 12/24. 1 - Service person behind the counter had the worst listening skills EVER...i don't want anything extra...i just want to finalize the reservation i had already had completed online and be on my way to enjoy my holiday but despite repeating that twice she kept on with the hard sell. 2 - Flat tire on 12/27. Called the 1800# for roadside assistance..sat on hold for 10+ minutes only to get Laquisha to pick up give me her name and then hang up on me so I had to call back. 1 hour for service..ok. no problem. 3 HOURS AND 5 CALLS LATER Detroit Auto REscut showes up. Apparently Budget only has 1 - 2 services they can call on. People this is Michigan in December...WTH??? THEY WERE COMPLETELY USELESS IN OFFERING ANY SPEEDIER ALTERNATIVES. Just kept offering to contact the service again. Well I have a cell phone and I can do that...you have got to do better 3 - They don't bring tires...ALL THEY DO IS PUT A DONUT ON and you have to take it to another local office to change out the car!!! SERIOUSLY. 4 - Helpful gentlemen at the Telegraph & 10 mile office got me a car as soon as possible but it had to be one of the dingiest cars i have ever seen. I think their trucks were cleaner. Gentleman w/ the dreadlocs ponted out a minor scratch on rear bumper but that they had a record of it so i went on my way. 5 - RUDE, DISMISSIVE REP at airport tries to pin the damage on me as major damage for a claim. I told her what the guy at the Telegraph office told me and that they would want to follow-up with them directly. I can't wait to see what sort of BS they come up with. read more

Budget Metro Detroit is an unmitigated disaster. Doesn't matter the day of the week, the place is always packed and they only have two people working the counter. I'll rent elsewhere from now on! Spending an extra hour waiting for a car just doesn't sound like service to me. read more

Over 20 people in line at almost 1 am, one poor soul trying to help. Been here an hour, still in line. They knew all these people were coming, they made reservations. What kind of customer service is this? It's a shame one bad experience will make me think twice about using them again. Oh, this isnt the first time, they have only gotten worse. If you value your time go somewhere else. Ok its 2:19. 3 more people to go. People just wandering aimlessly try to find there ride. This is sad. read more

Customer Service was awful!!!! I waited in line for over an hour and a half. Two representatives assisted the multitude. Do not rent from here unless you have 2 hours to spare!!! read more

Overall, Budget treated us well. Our customer service agent was friendly and efficient. The vehicle was clean and in good condition. Shuttle drivers were nice. The process was fairly easy start to finish. read more

Waited 25min at the airport in 30 degree weather than was shuttled to budget waited 45minutes in line recived rental car was disgustingly dirty didn't complain because didn't want to wait any longer.Wont be using them again. read more

With over 20 customers and two agents working slow as molasses, this was the car rental line from hell. A third came for a brief, hopeful moment, and then we were quickly back to two. Get your life together, Budget. read more

I think their customer service is appalling and I will never rent from Budget again. I had booked my car through chase travel that guaranteed an exact price. Long story short, the sales associate recommended to me a padded insurance policy that she neglected to explain and automatically charged me an astronomical amount. An explanation of my receipt and billing would have been nice to know. Being in Michigan for the holidays, I realized that it's a "no fault" state and a little insurance might have been nice due to unpredictable weather and the amount of driving I was doing. However, since I booked on my chase travel, I didn't realize exactly how much it was going to cost. I signed the key pad without the end cost on the screen, convinced it would just go to my card accordingly at a reasonable sum. Boy, was I wrong! My $241 purchase was to be almost $800 and when I reached out to customer service... In layman's terms, was met with a mere "sorry".... .....My fault for not catching it before I cashed out..I get that.... But I had been up since 3 am with 2 flights and then had an appointment an hour and 45 minutes away in Lansing. Perhaps they're selling tactic is to take advantage of tired travelers by presenting a cautionary add on and never present the actual cost until it's too late and the card has been swiped... Nonetheless, I will NEVER rent from Budget ever again. . --- --- --- read more

Fool me once shame on you. Fool me twice shame on me. Do not EVER rent a car from Budget in Detroit airport. Over an hour wait both visits. When I got up to the desk I was "upgraded " 3x the price I previously agreed on while the desk clerk fielded calls from his girlfriend. read more

Alright, so... - shuttle service erratic - plus, they have different buses go to the different terminals, which can make for long waits - counter severely understaffed - which is a great reason/excuse for the staff to be really nasty - counter uses paperwork, or extensive computer screens - clearly also to be able to push insurance or upgrades on you - here's the killer: Budget apparently handed on my credit card info to a scammer, as I got charged $200 by a company called "Budget Credit Club Dept.", on the very same day they took my credit card information at the counter - coincidence? NO WAY. This happened to other customers, too. Also to note: Budget already tried to scam me out of $1,200 when I used them in Europe, by claiming a clearly pre-existing damage was caused by me. The way I escaped that was that I was able to pressure them enough to slip up and admit they had already charged a previous (probably more like: numerous previous) customer(s) for the same damage. Unfortunately, they are everywhere and very cheap (plus I have a corporate discount code). One tip if you have to use Budget: become a member of their fast track program, as that makes the attempts to force you into taking unnecessary insurance or upgrades kind of go away. It does NOT, however, at the Detroit location make you rental go faster, because they don't have a way to pick up you car without doing paperwork at the counter, like Hertz or others have. Safe travels - preferably without using Budget! read more

Waiting almost an hour to be helped. Out of the 10 Windows there only 4 were open and the few that were open could not have been slower. I'd stay away from this rental service if possible. read more

We arrived to Budget Car rental at 2:15am. They have one person working the counter and over 30 people waiting in line. This is absolutely poor management. I will never rent a car from here again. read more

The car was great the service was not. Most rental places you drop off the car and either drop the keys in the box or this location says to leave them in the car OR drop them in the box. I parked in the very first spot for the rental check in lanes..left the key...got out and got on the shuttle. (It was 4am). The car still hasn't been checked in and good luck calling the location!! You get the 1800 number and they just say it can take up to 48 hours for them to check it in. What!? How hard is it to scan a tag and close it out??? Should probably be a little more clear about drop off procedures when there isn't anyone working the lot. read more

Forgot my favorite black winter coat in Toyota camry I (rented on 05/06/2016 ) returned on 05/08/2016 from this location. Not sure if I will be lucky to get it back through lost n found..so thought to mention it here..so far no luck.. 3 stars for good service. read more

This is probably the worst car rental experience I've ever had and I've been renting cars for over 20years. DTW 5/5. Waited 1/2 hr for the shuttle while other shuttles came and went. That should have been my clue. Get to the office, there are over 50 people on line, 2 agents manning the counter. Waited over an hour. Arrogant Manager claimed additional agents were at lunch or on a break??? Worst customer service ever!! Will never use Budget again, ever. read more

Showed up for my 1pm rental appointment only to find 40 people in line and 3 employees working. This location is extremely slow an unorganized. I won't be back. read more

Access to the location by shuttle - same as all other rental car companies at Detroit Wayne DTW. The shuttle bus driver was courteous and left the terminal as soon as I boarded the bus, even though I was the only customer. The line was long at check-in, as it was Labor Day weekend. However, the line moved quickly (less than 15 minute wait), and they kindly gave me an upgrade. Have used this Budget location previously, and always has great service. Alyssa, one if the representatives is always friendly, helpful, and very thoughtful. read more

Loved the service in Cleveland but the woman Rhonda was the meanest service employee ever! I never want to rent from Budget even though I had a great car. She put me in the worst mood!! read more

Very good service, great price. Only 18 dollars for a.mid-size car. Got in and out fast. First time renting so didn't know all the steps. Very easy and convenient service out of Detroit. Will use this service again. read more

At the beginning should have told me something ! I waited in line 35 minutes . The car smelled of smoke and the cargo area was dirty . Went back and stood again to tell him I was told you were given an upgrade . I'll never rent from You all again !!!! read more

I have never written a review before, but feel compelled to after my experience with Budget. Horrible service!!! 20+ customers in line and only 2 people working. Had 3, but one actually had the audacity to leave TO GO TO LUNCH!!! Asked customer who waited how long she had been in line and their reply was 1.5 hours. Will never, ever use Budget. read more

We waited a long time for the Budget rental car Van to pick us up at the airport. Once we arrived at the rental car site, the instructions on where to pick up our car were not clear. As a result, we almost took a car reserved for someone else. After we found our car, we noticed that it had not been vacuumed. I should point out that the customer service representatives were friendly and courteous. They provided me with a Canadian insurance card. read more

Unbelievably slow and rude. Despite there being one obvious line where everyone was supposed to stand, agents would ignore all the customers waiting in the line to help people who walked right up to the desk. It was also painful to watch the agents joking and telling stories while the line got longer and longer. When confronted about this behavior, they laughed and told us it was our fault. Unbelievably unprofessional. read more

First time renting from Budget , most of my rentals are for business today I received a car was already late for my a meeting as check out of the car took longer than expected. As soon as I got into the car I notice that the car was dirty and it smelled like cigarettes really bad . I let the lady in the front before you drive out in the toll both, she offered me another vehicle however as mentioned before I was already late to my meeting and couldn't afford to go back and stand in line for another car. read more

Every time I come back to Detroit I remember why I left. I'd have to say the lack of anybody's ability to do their job or maintain a respectable business is one of the most disappointing things about where I'm from. I had made a reservation, a fast break, for a midsized SUV. The fast break Booth showed my name on the screen and my reservation in zone six. I ventured out to zone six and there was no vehicle with my name on it. I returned to the fast break area to use the phone for help, which had been ripped off of It's stand with wires hanging out. I got in the only vehicle available which was a pick up truck. Mind you, a pick up truck would be excellent if my only concern was four-wheel-drive. However, as I will be picking up family tomorrow and needing a place to put both human beings and luggage, this isn't going to work out well. I went into the counter to make sure that this was my vehicle and they said there were no SUVs available. I am thoroughly impressed by the inability of anything ever go correctly in southeastern Michigan. I'm off to buy a tarp to cover the cargo area where I will be putting my luggage tomorrow. read more

Stay away from Budget. Waited close to one hour to get help. Computer systems and employees both incredibly slow! read more

Horrible service! Woefully understaffed. Waited over an hour in line. Will never use Budget again!

Slow bad service and a blaring TV that you can't turn down because the attendant has to keep themselves entertained on the clock at your expense read more

I had an excellent experience with Budget. The sales team was courteous, a shuttle was waiting at the airport & waiting to drop me back off. They ran out of mid-sized SUVs for cheap, so they gave me a luxury Hyundai Genesis as a courtesy for the same price! It was a great time! I accidentally lost my ID before entering security at the airport. I told Melissa, who was the shuttle driver, and she immediately rode me back and dropped me by the rental car. I found it in the passenger seat. When I arrived back at the bus, Melissa had the bag I described that I had thrown in the garbage. She was looking for my ID! Amazing!! She gave me and another girl a ride back in a timely manner and I made it back home and I did not miss my flight. Melissa was the hero of the day! Would rent from again!! Thanks, Budget! read more

Waited well over an hour to pick up a car we had reserved ahead of time. Would not recommend.

We returned our car on 6/4/18, but the office claims that we returned it several days later, overcharging us hundreds of dollars. There was also a crack on the windshield that was present before we picked up the car and that we noted on the paperwork before we left, and we were charged for this pre-existing damage. We submitted a claim for a refund for the overbilling and were denied a refund. Stay away from this rental facility!!! read more

They really need to hire more people to assist customers. The line is too long and the only lady's restroom has a broken lock.

Awesome. !!! Upgrade to a Mustang. Friendly and fast. Great. Better price than any site I've watched for 2 months highly recommend

If you are using a debit card and you have a "fair" rating on your credit score, do not rent from the Detroit Airport (DTW). On their company website for reservations, they claim that all you need is a deposit equal to the rental cost of the car. This is not true. They will run a credit check and deny you. Go to Enterprise instead. At Enterprise, all you need is your flight itinerary. read more