All of the Service Staff is phenomenal. So accommodating and professional…read more A shout out to Justin, he's on top of the list when it comes to CS!! This is my go to dealership

I have never felt more comfortable with my purchases, two years ago I bought a vehicle from Tony…read moreRodger's and felt the truck fit me. However, I wanted a car again and when I went in to meet Tony, he had me get comfortable with a new car. He was patient, especially since I am picky with my choices and finding the car that'll last me a very long time and feels like "me". I never felt more happier than I do now with my new Corolla. Thank you Tony, I mean it!

In late May 2026 we rented a car from Enterprise in Sun City for the day to drive to Flagstaff and…read morereturn it in Flagstaff. We received a car with a quarter of a tank in gas and a tire that was leaking air rapidly. We did not discover this until we were leaving for Flagstaff. Brandon Green is the "Branch Manager" that gave us that car. We obviously were very frustrated and not happy customers. Thankfully we were very lucky to be able to be helped by a very helpful young man in Anthem and he had a car that was available. He got us in and out and back on the road quickly. He was filling in at that location and I'm disappointed that I don't remember his name. He saved our very important day, unlike Brandon in Sun City.

Another 5 stars for Enterprise. This is the best Enterprise that I have ever rented from. At every…read morestep of customer service , they are impeccable. Everyone I came in contact with was friendly, accommodating, professional, and courteous. After dropping off the car , they offered to take me home. Perfect timing because I had my Uber app ready to book a drive. Kat was the driver. She was a great conversationalist and a very good driver. I would definitely recommend this Enterprise to anyone looking to rent a vehicle in the area.

After almost of week of NIGHTMARE service from 3 other enterprises, I was ready to completely write…read moreoff this company. My car was in the shop and I needed a rental. I originally booked with another location, for 2 days straight, even though I had a reservation booked prior, each time I went to pick up my vehicle, I was told it would be a 2-4 hr wait because all their cars came back needing oil changes. Now I completely understand you never know how a car may come back, I also know a car tells you that an oil change will be needed soon, so for an entire fleet of cars to all need oil changes at once seems like poor logistic management to me. And why are you still accepting reservations knowing you don't have any cars readily available. I called 2 other locations within 5-10 miles and they also had about a 1-2 hour wait. Unfortunately, by Friday I was in desperate need of a car. I decided to contact an enterprise further out from my house. When I tell you this store went ABOVE & BEYOND to fix an issue they played no role in..they went ABOVE & BEYOND. They were transparent and even though they also had a limited fleet like the 3 other stores, they made NO EXCUSES, but made calls to ensure a car would be available when I arrived. When I arrived I was greeted immediately and was in and out in less than 20 minutes. The process was seamless as it's suppose to be with top tier service. They quickly worked to find solutions to a problem while other Enterprises didn't even bother. I appreciate them and when needed they will be my go to.

Rep dudes were nice but wait time duration is excessive. I was told 20mins to get my vehicle (I…read moreshowed up 5 mins prior to my "appointment ") at the time of this review , I have been here 45mins and still not in my rental. So if you make an online reservation, it won't matter. you're behind people that are not even on-site. What's the point of online reservations if you get placed as a walk in??

Bell Road and 67th Ave. - Not a good experience at this location. Desk staff was unfriendly. The…read moreSUV we rented for our vacation had high mileage for a rental (35,000). Strong odor of cigarette smoke. Vehicle exterior was dirty when we picked it up. Engine hood was loose and rattled and shook our entire trip - very annoying at 75mph on the freeway. Original tires on the vehicle had very little tread left. Tires were underinflated and triggered the dash warning light when we ran into cooler weather in the mountain areas. The only good thing about this vehicle was it got us where we were going and back.

Horrible! If there was an option for zero stars I would…read moreselect that. We made a reservation for a car and were told everything was squared away. when we went to pick up the car they told us we needed to pass a credit check which was not mentioned while we were making our reservation. The staff's demeanor changed, they became sharp and rude after we told them we were unaware there would be a credit check. I definitely recommend going to a different place.

Thank you all for making an unexpected situation so much better, accidents are always unexpected,…read moreinconvenient and stressful thank you so much for making a crummy situation manageable.... Well done 4139 W Bell Rd team

Great place! Customer service was so amazing! I spoke with…read moreAndrew a lot and he was so helpful with helping me every time I had to extend my rental. Returning the car was so easy! I definitely recommend this place!

Worst rental I have ever had!!!!!!!!!!! Had to add 2 quarts of oil and get a new battery for the…read morekey. They didn't even apologize for the problems then had the nerve to tell me the car smelled like smoke. I don't even smoke. The customer service is horrible, the lady was so rude when I returned the car. I never even got a receipt or my deposit back. I am filing with the BBB next.

We absolutely love this place and we absolutely love Mary. My wife and I have been coming here for…read moreyears. We always get our rental washed when we fill up our tank before bringing our car back. This place is awesome!

I wish I could give a 10 star rating! ! ! ! !…read more Few things command more respect than hard work, integrity, dedication and the ability to follow through. These are among the many attributes I experience from start to finish when organizing my trips with Ford's World Travel. The travel agents are excellent listeners and they pay attention to details, every last one of them. I truly do not have the words to express the amazing vacation that was recently planned for myself and travel partners. We all have very busy schedules and needed professional help planning our recent trip. I knew without a doubt that we had to go with Ford's World Travel. The itinerary, travel suggestions and prompt responses were fantastic and timely. Every amenity did not disappoint. From the hotels, to the cars, to the guides-they were all 5 star and exceptional!

Caring and helpful. Especially as rules to travel have changed around the world…read more What else can I say

I had a very positive experience picking my rental car up and dropping it off. The gentleman that…read moreI dealt with both times was very helpful and efficient. The location is convenient for me and I will go back again.

There is no option to give 0 stars. We had a reservation…read morethat was made over 1 month ago for today, go in to pick up and were told that they had to take the Van that we reserved to get an oil change. The rude agent said he called to let us know today at 2. (2 hours before pick up)! We did not receive ANY CALL. We asked for something else and was told no, they had nothing. We asked what we could do, any other options they said nope. No sorry for the mix up, let me see what we could do. NOTHING!!! Then was told to leave the office. Unbelievable rudeness and so unprofessional these two were in this office. I tried to call to complain and try to get help and no one can help on the " Customer Service " phone number. They actually gave me another 800 number which was to Dollar Car Rental!!!! Stay far away from this place!

Customer service is a joke Got car didn't realize tires were…read morebad . Got flat tire and they were no help. Told us we should have taken their insurance. Didn't think I had just for safety reasons I should have good tires! Also they threatened to call police if we came in to exchange They said they didn't have a different car. Eventually we convinced them to call around and we had to drive over with a little spare tire and got a different car . Still going around and around With customer service.

Freddy and Sammy are so awesome that they found a coffee mug that i left in the rental car…read more Amazing, im from California, and I never had such a great experience like i did with these two guys They deserve raises !!!