After almost of week of NIGHTMARE service from 3 other enterprises, I was ready to completely write off this company. My car was in the shop and I needed a rental. I originally booked with another location, for 2 days straight, even though I had a reservation booked prior, each time I went to pick up my vehicle, I was told it would be a 2-4 hr wait because all their cars came back needing oil changes. Now I completely understand you never know how a car may come back, I also know a car tells you that an oil change will be needed soon, so for an entire fleet of cars to all need oil changes at once seems like poor logistic management to me. And why are you still accepting reservations knowing you don't have any cars readily available. I called 2 other locations within 5-10 miles and they also had about a 1-2 hour wait. Unfortunately, by Friday I was in desperate need of a car. I decided to contact an enterprise further out from my house. When I tell you this store went ABOVE & BEYOND to fix an issue they played no role in..they went ABOVE & BEYOND. They were transparent and even though they also had a limited fleet like the 3 other stores, they made NO EXCUSES, but made calls to ensure a car would be available when I arrived. When I arrived I was greeted immediately and was in and out in less than 20 minutes. The process was seamless as it's suppose to be with top tier service. They quickly worked to find solutions to a problem while other Enterprises didn't even bother. I appreciate them and when needed they will be my go to. read more

Rep dudes were nice but wait time duration is excessive. I was told 20mins to get my vehicle (I showed up 5 mins prior to my "appointment ") at the time of this review , I have been here 45mins and still not in my rental. So if you make an online reservation, it won't matter. you're behind people that are not even on-site. What's the point of online reservations if you get placed as a walk in?? read more

Enterprise Rent-A-Car - Parking showing "available" cars - while I had to wait 50 mins before I even got "my car" - Car Rental Near Me - Peoria, Arizona

Not surprising this location has bad reviews. The employees are so rude. Just go to another location.

The manager here was very kind and went above and beyond. The shuttle picking me up was going to take around 30+ mins but he called an Uber to have me picked up much earlier. I never expected that but I really appreciated it. Once there, I was only shown cars they knew were covered. It was an easy, fast trip and I was all set. Great service. read more

I had a bit of a wait, but that was due to the location being under staffed. Jordan helped me out and is a rockstar!

Me and my husband rented a vehicle for a road trip from this location. Bennett and Jevan were both so amazing and accommodating! Customer service went above and beyond for us. We will definitely be renting from here again! read more

Had me on phone for 20 minutes just waiting for them to get back. I called back and waited another 20 minutes and still nothing. They just don't want to deal with customers today. Maybe whoever was working at 4:30pm on December 4th just had more important things to do. Thank the employee on duty for this bad review. read more

Initial reservation call to out sourced call center was difficult, agents English was hard to understand, didn't get what I asked for. As for the actual Sun City, AZ. location, they corrected the issues I had with the call center and provided a seamless transaction. Great Service!! read more

The staff is amazing, they go above and beyond what is required and go out of their way to help you, definitely recommend

As a traveler, I have lost my ID and had a temporary ID with me trying to get a rental as in their website FAQ states that it will be refused if unable to verify identity. If your employees do not know these rules at least get someone who actually know these rules instead of telling people that you're unable to do anything as it's against the policy when you have a government issued ID in front of you that's able to prove identity. Attitude was good and all but needs better training. read more

Enterprise Rent-A-Car - Enterprise "rules" - Car Rental Near Me - Peoria, Arizona

Very poor managment and poor communication skills for most of the employees. Ryan is the worst. He is arrogant, doesn't put any effort to understand things. He acts like little kids. I really don't recommend this location to anyone. You'll be sorry before you know it. read more

Spiteful. Booked a car last night for a business trip and got stuck on a business call. I showed up late (and own that). Upon arrival I was told I was a no-show and the car I rented was no longer available, instead they offered a minivan. As I am waiting, I check online and see that the car I rented was, in fact, still available. This is not my first negative experience with Enterprise, but it will be my last. I rent cars monthly due to my line of work and refuse to give these jokers another dime. Go through Budget. No hassle and great customer service. read more

Where do I begin on just how bad the service was? Dillion, the manager was both unprofessional and abundantly rude! To say I would never rent from this location again is an understatement! I have ALWAYS rented from Enterprise and have great customer service in my home state, NY. My first experience renting here in Peoria, AZ was the worst. SAVE YOURSELF. DO NOT RENT AT THIS LOCATION. You know this experience was bad because I just made this account on Yelp just to warn you! read more

Thank you for your response but you're missing the point . Many Americans are adopting a no debt:no credit card approach. So, as long on you refuse to accept debit cards, I and many people like me will not be using Enterprise for our car rental needs. I am also recommending to my law firm that we no longer do business with enterprise and that we cancel our corporate account. I also plan to report your new policy to National Radio personality Dave Ramsey so that he can advise his many listeners as well. If you care, these consequences can only be avoided by changing your policy of refusing debit cards. Thank you. You keep asking for more information. Just stop your policy of not accepting debit cards. What more do you need to know? You're being disingenuous. read more

Outstanding customer service. I came to Sun City with sister to visit grandma and a day into our short trip we realized Uber just wasn't going to suffice. In the morning I looked around and the closest and most appropriately priced option was Enterprise on Cactus. Called the corporate number given and made reservation. As recommended I called the physical branch to make arrangements for a driver to pick me. Lisette answered and made the schedule (she also was the one to come get me). Everything was so pleasant and easy from the start. When we got to agency the check in was a breeze. The other counter team members were welcoming. Everyone seemed to appreciate that I was a customer. Upon returning the car, Samantha was very on point and found my sisters phone in the back seat. So thankful for that! As we left in the Uber, I commented to my sister that I will rent from this Enterprise location every time we come visit grandma. Best service. Best attitudes. Thank you Lisette, Samantha and team! read more

Vehicle smelled terrible like someone emptied a porta potty inside. The main guy, Monty, wasn't professional & wouldn't take a "non major credit card" which was never disclosed in the rental info nor did he disclose that it would be $15 a day to have additional drivers. The vehicle itself drove great & appeared clean, besides the smell. read more

Tried booking a car because I was in a car accident and had lost my wallet as well. They wouldn't let me get a car because I didn't have my ID which I lost in the accident. Even though I had a legit state approved ID on my phone they didn't care for my situation and said no. Like what's the reason we pass laws. While the world is trying to move forward Enterprise is still living in the Stone Age. Garbage never again. read more

Montay and Ryan demonstrated top class customer service. I appreciate both of these gentlemen and thought they needed to be recognized. I needed a vehicle after I got into an accident and they were in touch right away and made sure I got into a vehicle. They were both very professional and made the process a breeze, which is appreciated during this inconvenience. I will definitely return in the future for any car rental needs. read more

I was charged $30/hour on the day the car was returned. I was not told there was any charge for returning it after the hour I originally got the car. The $90 charge was reversed when I called and explained. When I got the car, I told the employee that it would be returned the following Saturday at 2:30. The office CLOSED, and there was no key drop box. Lastly, when I called to address the over charge and other problems, I went thru the menu directions, it rang once then sounded like the line went dead. I waited however, and after a minute, someone answered. Though I have had good service from this location before, I won't be going back. Maggie M. read more

Excuses upon excuses. We made a reservation for a car a couple days in advance but when we checked the price the morning of it happened to be cheaper. So we rebooked and canceled our previous reservation. Mind you the change was only done maybe an hour before we had originally scheduled to pick up the car. When we got there they said they didnt have a car for us, get this "because we just made the reservation so they didnt have enough time to get a car there". Its 8am so my original thought was what did you do with the car from our original reservation we made days before? When they saw the change in reservation (same name, same type of car, only thing changed was the price) they brought the car back...to where?? Uh, that made no sense! Anyways, after waiting almost 40 minutes (BC it was getting washed according to the clerk) we couldn't wait anymore so they offered us a SUV. Which we didnt want but we had to leave. Why 2 stars because she was pleasant and did apologize but I didnt really appreciate the excuses and/or her making us feel like we were that dumb to beleive them. Nonetheless...another car rental disappointment. read more

Terrible horrible shitty customer service. Showed up for a 1pm rental appointment. Was told that this location closed at 1 and their system was shut down and therefore couldnt rent to us. WTF?? The employee working didnt even seem to care. He just clitickty-clacked the keyboard and said that out reservation was now transferred to another location. Location 2 literally had NOTHING AVAILABLE TO RENT!! They tried to send us to a 3rd location but this place only had luxury cars available and no they wernt willing to upgrade at no cost because "it's not our fault" Okay Enterprise, it's not you fault that your website scheduled a pickup at a time you were closed? It's not your fault that a lazy employee couldnt be bothered to call another location? It's not your fault that not one single employee gave a flying fuck about this screwup? Go to hell Enterpriae. read more

This place is used to dealing with people from the hood. Make sure that you take your "black book" with you when you try to rent a car from this place. They denied my business of renting a car, because I was wanting to be honest with them, when they asked for a secondary phone number, where I could be reached at and I didn't have my black book with me, since they probably won't check the secondary phone number, anyway. This was actually a mistake on my part. I have rented from the location on Bell RD and they did not request a second phone number. read more

brandon & reps are rude disrespect and gives your car rental away when we got there they pick and choose who they see

I had to have these guys come to my rescue two weeks ago. That they did. Renting a car is not something anyone wants to do on a regular basis. Almost wish I could stop in and visit them every so often. Samantha is awesome. read more

The team at this location has NO CUSTOMER SERVICE! I was left without a car because they refused to give me a rental car because of insurance issues. After all said and done, I did my research. Enterprise has a contract with both Geico and Progressive, they should have called the insurance directly and the problem would have been fixed in 5 mins. Instead they told me there is nothing they could do. I will NEVER rent a car with Enterprise and I will NEVER let anyone I know bring their business to them. My insurance company is looking to drop their contract because of all the stress and BS they put me through. GO TO HERTZ RENTAL they are amazing and fast! read more

I don't recommend any enterprise rentals! I was completely miss lead by insurance company and them. Finally got a rental that smelled like a cassino. My chest hurts from all the toxins inhaled. If I could give 0 stars I would. Worst experience ever! read more

Fernando and Carson went above and beyond to fulfill my reservation at the modified time. They were both very professional and dedicated to providing great customer satisfaction. I will definitely rent from this location in the future. read more

Super slow and they let people cut In line lol. Make sure to make your appointment for 30 min sooner than you need to leave. They keep you waiting People are sitting here waiting and some kid jumps in line in front of everyone. Unprofessional. A guy told me he would be right with me and disappears for ten minutes until the other cashier becomes free read more

They had a small selection of cars and my boyfriend had to rent an old minivan with dents that smelled like a toilet inside and was a lemon. The battery died and at first AAA wanted almost $300 for a battery so enterprise had to line up AAA so it could be towed. They did not drop off another car. Do not rent from here. Not helpful or solution oriented. read more

Terrible service. They say a car is rented but it doesn't mean you actually get a car. The reservation details do not make sense at all. I had to lift it twice at my own costs. Enterprise is too big for it's britches. Don't go here for rental cars. They do not care about customers. read more

Customer Service was great. Greeted me as I walked in and advised would be a few minutes since was handling a phone call. Acknowledgment is key in customer service. Very quick and efficient! Thank you!! read more

I always use this Enterprise location for my business trips. Never a hassle and Stuart is my go-to guy for great service and always has my reservation ready !! I can't speak for the entire company but this location is 5 stars all the way !! read more

Worse enterprise location ever. Body shop and insurance deals with this particular office so I had no choice(but body shop has received complaints from customers regarding this location as well). I have rented with enterprise for years now. But this location is just bad. Understaffed, busy and no customer service skills. All the employees, even the manager just work and treat customers badly. No apologies, no sense of urgency. No explanations of what is happening. It took me two hours to get a car. If they will only allow walk ins the wait time instead of going through the process and making them wait it will save them headaches and the bad attitude of customers being extremely frustrated. Some people were waiting for more than 4 hours from what they were expressing. I saw how the manager will talk to some of the customers and then I even experienced first hand the bad attitude. He apologized eventually for the issue the office messed up on but it was too late. If you mess something up and it's your fault, take responsibility, solve it from the beginning. Don't blame the customer because you are having a bad day and have them solve it. Avoid this office please, you will know what bad service really is if you decide to go. read more

I called to rent a minivan, crs quoted $247. She put me on hold to verify availability and then told me it would be $441 because of demand. Did my request skyrocket the cost!?! Sounds illegal to me. Won't be teething from Enterprise. read more

I had my vehicle in the shop getting repaired. There was a call asking when I'm returning the vehicle which I informed due to a issue on my insurance side the time had extended. I was informed 7 days prior to billing that my insurance isn't covering. I informed I am calling my insurance immediately. I spoke with my insurance minutes later and was told everything is covered due to the issue my insurance had with my vehicle that's in the shop. I called Enterprise and informed of what happened on the 11th. They said ok thank you for letting us know. On the 12th the rental vehicle which is covered until the issue was resolved with the insurance was returned to enterprise. I get a notification on the 19th in the late evening that my card was charged by enterprise! NO communication. NO correspondence. NO courtesy. NO respect to and with the customer informing the charge to be between the 12th after the vehicle was returned to the 19th when the charge occurred. I contacted this location to get the run around in the most unprofessional manor possible with no explanation why they refused to communicate with me in the 7 days leading to the charge that the issue still remained. DO NOT trust enterprise at all with your vacation or rental needs. You will not get the courtesy as a customer you rightfully deserve. They will charge your card without any regard or care in the least. Communication and solid communication is something that lacks entirely. I am very disheartened for the lack of regard for what they did and offer of resolve or reasoning for the lack of communication. I will take my business elsewhere as this is the last time I will do business with a unprofessional group. UPDATE: The response from corporate to my concern shows that Enterprise is not willing and is not capable of listening to their customers concerns. Without even getting the solid point of the issue which is COMMUNICATION they request a email and information regarding my contract. If this company doesn't get their act together and start listening to the customer and taking care of the customer as they are supposed to. They will not be the competition any more as business will go elsewhere to those who take the time to listen and provide ACTUAL support and resolve. Not by tip toeing around the issue and avoiding the 7 days of no communication. So until Enterprise can hire employees who care about the customers that are in need of their service not to mention the very customers who are keeping them employed getting a paycheck. I will go else where in the hopes that enterprise wakes up and realizes they are not the only place you can rent a vehicle from. The Enterprise name is only as good as the service they provide. At this point Enterprise means bad business to me. I hope the business model changes for them. read more

Filthy facility and after 40 minutes I still didn't have the car I reserved two weeks prior. Got apologies for being understaffed, etc. Hey, renting cars is not rocket science. Just provide efficient service. You missed the boat! read more

Stewart, Chris, and Matt in their Surprise office have always gone the extra mile for my wife and I. We have had to rent for several months straight and they are always willing to work with us, extend, and get us into a nice car for my wife to use. All while treating us with respect and a smile on their face, even when the office is super busy. They are all the definition of management and customer service. Thank you guys for always taking care of us! read more

The price ALWAYS changes when you return a car. I use business codes to get cars cheaper, and no matter what they always try to void them upon returning the car. they will also break contract and charge more than what you agree to pay. I recently had to pay an extra 100 dollars because the people at this location are clueless baboons that can't do anything for some reason. They supposedly have no power or ability to call a manager to fix any trouble you get at all. They just pretend you are stupid and make up extremely dumb excuses while ripping you off. I will never rent from Enterprise again. If you do, just be prepared when you come back to spend an extra 100-200 bucks. I came back to an added 600 dollars for my week rental, wasn't too thrilled about that one..... read more

Great place, gives me great service and good cars, sometimes even free upgrades randomly haha. Always rent from them when I am in town. Watch out for the Impala's, the first time in years I have gotten a non teched out car. Though if you are in for that, go for it! read more

I made a 1 pm reservation for a saturday for a small economy car. Unknown to me the company closes at 1pm Saturday's. I did receive a confirmation for that time & location. I arrived to pick up car at 1:15, the lights were off and doors locked. I was packed and ready to leave for my trip, with no car. And I was dropped off. So as I'm standing in front a young man comes up to door, and someone opens the door , man hands him keys and they lock door again. So I knocked they answered stated that it was 1:20 they were closed, I was late not there at exactly 1 pm and they re-rented the car they had reserved for me. I felt I should of received a courtesy call, to let me know they were closing, or something. Very unprofessional, to say the least..... read more