Long time client - I will not go back. Very disappointed with how this repair was handled. I…read moreinitially brought my Jeep in for a loose 4WD shifter. The first diagnosis focused on a clutch failure with an estimate over $6,000, which ultimately turned out not to be the issue. After several weeks (4 weeks just to be diagnosed due to lack of bodies in the shop), the actual problem was identified as a worn transfer case linkage -- consistent with the original symptom and exactly what I told them that I knew the problem was - it's pretty typical with the Jeep Wrangler JK. Throughout the process, the estimate was revised multiple times, including a significant additional charge after parts were said to have been "inadvertently omitted." While I understand repairs can evolve, clearer explanations and earlier verification would have gone a long way. After the repair was completed, the vehicle had multiple warning lights illuminated. When I asked if the codes could be cleared and rechecked -- a standard post-repair step -- I was told there was "no sense" in doing so and advised to pick up the vehicle as-is. The final repair itself appears to address the mechanical issue, but the experience suffered from inconsistent diagnosis, long delays, changing estimates, and limited follow-through at the end. I expected clearer communication and a more complete handoff for a repair of this scope. I hope this feedback helps improve the process for future customers.

Bought a Durango RT from here. I put less than 20k miles on it and have had to replace the motor…read moremounts, radiator and rack and pinion. They do not inspect the used cars very well before selling them

Great experience, esp with service. Got my recall done and everything was perfect and fast. I…read moredidn't even buy the car from them, but I did get a service contract at a great price! Thanks Betsy.

Can I come up w/ some things to complain about. you betcha…read more But, the other dealers set the bar so low. I love my new Jeep!

Stopped in to get new window blades. Originally bought the incorrect one for my rear window. Return…read morewas easy and the clerk let me know that mine was difficult to replace. I told him I had been trying to find the correct fit for sometime and this was my 4th try. Recommended factory replacement and what was on mine was different. (We think the original owner swapped it out) He gladly helped get the new one on which proved to be trickier than a normal pop on j hook. I was in and out in 10 min!

Visiting my brother, stayed over night and the next day my car wouldn't start. Jumped the car…read moretwice, got to Autozone and asked to have the battery tested. Long story short I needed a battery. Feel like the guy did an excellent job helping resolve the situation quickly and went the extra mile to get me on my way. Kudos.

Audi Cascade provided me with great customer service always. I used to bring my '09 here to get…read moreserviced on parts I couldn't do myself, would allow me to bring my own parts such as luxury rims or OEM parts I had myself. (Thing is the dealer won't provide warranty on the item; I just paid labor). Prior to COVID, they used to bring me into the shop for a minute a show me. Now they send you video to your phone with an explanation from the mechanic. How cool is that? I loved the transparency they provided. If there was a part on order, I get a loaner. If they were out of loaners, they paid for my rental for a week while my parts were waiting to arrive from Germany. 10/10 I have since traded in for a newer (used) model, and the sales team seemed like good people. I didn't argue on a price, though. I did find some small minor things wrong with the car after about a month in, and Audi Cascade did me right. They took of every little thing free of charge (whereas total work would've been around $700). No wonder why they're part of the Audi's Magma Society. For those that love and stick with Audi, you should do your research and check out what dealerships were given this award. As a years long customer that has to deal with shady dealerships now (because I moved for work), I will miss this place.

Purchase your vehicle from another dealer, in fact select a different brand. Cascade doesn't stand…read morebehind their inferior products.

As woman it can be very scary when something happens with your car.. We were not only guided and…read moretaught, but we got our problem solved!!! We were treated with so much kindness I have never had such a wonderful experience this is the best costumer service I've ever had! Thank you mark!! And if you go to auto-zone mark is your guy!!

Kind friendly AND helpful-- even to two befuddled old people who know absolutely nothing about…read morecars! We were in and out with a diagnostic printout in minutes. (We didn't know what a diagnostic tool looked like before we got here!) It turned out to be a very specific part that needed to be replaced.

I've been jump starting my 2002 Honda CRV for a few months. Two days ago it faltered on the jump…read moreand I gave in: time to suck it up and buy a battery. David called a few places and the cheapest was going to be 175usd with a two year warranty. -- our car is worth about 800usd and we are replacing is soon, so that seemed crazy... but okay fine. Roland at Autozone got us out and running for 75usd with a 90 day warranty. Thank you for listening and helping us! Understanding the specific needs of a customer is priceless.

This particular AutoZone is terrible. The employees sit on their phone for several minutes before…read morehelping the customers. They just didn't seem that knowledgeable either. The only reason I went to this location was because the other one in Cuyahoga Falls didn't have what I needed, but this location did. I don't know that I'd come back to this location again.

This Mazda dealership is not one that is worth visiting…read more I took my vehicle in for an oil change, recall and a floor mat concern. The vehicle was serviced, and I was referred to Mazda's 1-800# to resolve the floor mat issue. The service advisor mentioned "these concerns are usually best solved if the consumer gets involved with Mazda, I have one other option I could try but I'd recommend you call them instead". After speaking with Mazda's customer service line, they couldn't understand why the concern wasn't looked at as the car is under its bumper to bumper warranty. I took the car to another dealership, they've determined the passenger seat rails are defective and the part has been ordered under warranty. The fact that Cascade Mazda could not offer a solution is extremely disappointing.

Had a very bad experience trying to purchase a used vehicle from this dealership. The salesman was…read moredeceptive and not trustworthy.

Keith was outstanding..! He worked with me to correct some issues on the PCM and provided a world…read moreclass product on my 96 Grand Sport Corvette! Highly recommend and would do business with again. Thanks Keith for putting out a quality product at a fair price. Job well done!!

I've been drag racing my 93 Camaro always looking for better power pcmforless really helped with…read morethat. Car ran 13:78 sent the prom chip to pcmforless now it runs 13:45 and constantly you can feel the motor come alive after doing this. Quick shipping and simple to text and talk about the mods and mods I want done thank you .

I was driving and a light came on my dashboard. being a Sunday I was not sure who would be open or…read morewhere to go. I saw Advanced Auto and went in. The kindest man - Brent - helped me at the counter then said he would get the auto checker machine to see if it showed anything. He searched my vehicle book to find the light on - after saying the engine showed no warnings. He explained the orange wrench was an oil warning. Told me the place ge recommends and even how to find a couoon. I offered him a 'tip' but he smiled and refused telling me I could drive without worry. Such a worker to have work for you - thank you!

The people that work here were very friendly. I went to get a new battery and it was very cold that…read moreday and they were very pleased to put a new battery in my car with no issues. would recommend this place of business.