Great service and so efficient! We were in and out in just a few minutes to start our trip. They were so helpful and to work with. We highly recommend their business! read more

The Budget place reserved our car for 12:00 to be picked up. The place closes at noon. We had to go with Hertz.

Horrible experience. My friend booked a car we showed up to retrieve the car rental after making a booking online. The man at the counter told us he had nothing available. He did not have the car we booked. He was extremely dismissive he would not honor an alternative, or do anything to make the situation right. He got in his car went home, and left us stranded outside. We are now at Budget at the airport they let us know that this location is privately owned, and that's probably why we were treated this way. read more

Budget - The staff member who jumped in his car and would not help - Car Rental Near Me - Nashville, Tennessee

I know this place has poor reviews, but we decided to to use while visiting Nashville and needing a car for the day. We made a reservation a couple of months before coming to town, as we needed to go to a town about 90 miles away, which was too far to use ride share. We got to this neighborhood Budget/Avis (we reserved thru Budget) right as they opened and the manager helped us out. We were in and out very quickly and he was very friendly and helpful. Upon bringing the car back, we were quick to be checked-in... He promptly checked the car, got our milage and checked fuel and let us go. We'll rent from here again when in the need for a car. read more

Budget - Car Rental Near Me - Nashville, Tennessee

This was by far the easiest and quickest ands most friendly car rental I have ever been. Great job!!!!!

Great Budget location. Dustin helped us, and he has the *perfect* personality for this job: he's professional, happy to solve problems, but unruffleable, affable, really easygoing, and efficient. Our car was clean and in very good condition, check-in and returns quick, highly recommend. read more

There was no one there when I returned car. Waited 15 minutes. They then proceeded to charge me a "fuel surcharge"! It was full. They said I then have to prove I got gas in car waisting more of my time. What a shame. read more

Horrible customer service. Walked over 3 miles from my hotel to pick up a car that was booked already. Once we arrived they told us they all our or cars. Do not recommend. read more

I've used this location multiple times with no issue but this time I was rushed through the checkout process. The guy helping literally didn't even say hello to me just rudely asked for my license and credit card and then rushed me out the door to get my car. He said he checked the fuel gauge but failed to mark down that it was a half full tank so when I returned it half full they charged me an extra $120 and I'm in the process of disputing it now. Their customer service team blamed me for not "taking a photo of the fuel gauge before I left the parking lot" which I have NEVER been asked to do by a rental company before. Absolutely terrible service. read more

DO NOT BOOKK. Terrible experience. Horrible customer service. No apologies. No thank you's. No kindness. Both people behind the desk were disheveled and covered in dirt. Our reservation was made for noon. We showed up at 12:30. When we arrived - within our window, they told us they didn't have an avail car and wouldn't provide an upgrade unless we paid for the vehicle upgrade. The upgrade was $10 a day. $30 in total. There were plenty of cars on the lot. They could have easily upgraded and apologized for the inconvenience. Not to mention, they took a one hour break for the extent of our booking window that they knew well in advance on. So we couldn't even be seen until over an hour after. There was a sign on the door "back at 1:00." They didn't return until 1:10. There was a line of 6 people outside, including their door dasher. All oft They made everyone wait for an hour outside in 100 degree weather, despite literally being on-site and watching us. This company is privately owned and they are clearly hurting. Customer service is not a priority. And they were just sloppy and unprofessional read more

This location is a Avis/Budget car rental location. When I made my reservation online, it was under Budget, so I review my experience as it is. We were upsell from a standard to SUV for $10, which was fine with me. As I do prefer a more spacious car anyway. There was no other customers so there was no wait and the process was fast. We dropped off the rental at Nashville Airport before our 6:30 am flight and left the key in the drop box. I was a little worried that they might put on extra charges since I never got the final settlement bill in person or via email. Luckily, the credit card charge was the same as the rental agreement at rental time. This is a good location if you want to rent a car while staying in Nashville. read more

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This company is terrible. Highly recommend against it. Took photos of the damage done to the vehicle and still got charged for it. Did everything they said and still got screwed there's a reason it's 2 stars should be one star fs. Do not use this company unless you want to get screwed. read more

Dustin was very helpful and attentive, got me in a car in under 5 minutes! As an underage driver it's nice knowing some people don't try take advantage of younger people. read more

Made reservation month in advance. We show up on time they say we don't have your car. No notice, just shut out. Never trust this company. They need to go out of business. Won't see my money ever again. read more

This has been the worst experience I've had with ANY company period. From cheating out on maintenance for their vehicle (there was a check engine light covered with tape), our tires were basically bald, the transmission blew out on the truck and they left us abandoned in a wrecking yard. After 6 hours of calling them they just tell us to "get a hotel" Budget needs to go out of business. read more

Budget - Expect to be tricked, see this pop up and drive an unsafe vehicle if you rent from Budget - Car Rental Near Me - Nashville, Tennessee

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Five stars for Eric at the airport the gentleman who checked us out. 1 star for the computer system from the 1980's that was soooo slow and included a dot matrix printer I haven't seen one of those in at least ten years. The staff at the downtown location was nice too, but the computer system there was also ancient. read more

The person in charge of the office is very patient and customer friendly. I would have liked to be able to drop the car off after hours, but that is a corporate office rule not this particular branch. read more

Always check your receipt. Budget tried to scam me into paying an extra day. They stated I checked the vehicle in 3h late when, in fact, I checked it in two hours earlier. I know this because I photographed the vehicle prior to leaving the airport parking lot and then, again, upon return. My photos are date and time stamped. I also have the receipt from Parking Spot where my own vehicle was parked and a Publix receipt that puts me there prior to the rental return time. I called fraud and am getting my money back. I will never use them again. read more

I get here on the 8th of February to pick up my vehicle. Now, online I got the car for 3 days for 190 bucks. After all was done and her adding insurance it came to $350 they literally ROB you. She also asked me if we wanted to upgrade to a Jeep and we said no to stick with a normal car. So after we're all done and get the space to go grab the car it ended up being the jeep... they will literally try and up charge you even if that's all they have. Such a joke. read more

This place is a scam ! Over the phone I had my reservation set with one price when we came in to pick up the car it was something else ! Over 150$ more of what we were expecting ! Than the assistant tells me that "they doing me a favor" for lowering the price which ended up to be different from what was discussed over the phone! No one wanted to do the car inspection with me for scratches ! read more

Budget - Car Rental Near Me - Nashville, Tennessee

I reserved a mid-size SUV. When I arrived I was told it would be a Chevy Trax. Anyone looking at this vehicle can tell you it is not a mid-size SUV. Even the Chevrolet website says it is a small compact SUV. But for $15 more per day I could get the mid-size SUV that I reserved. What a scam! I am very disappoint in Budget. This is a horrible business practice, but I have learned my lesson to not rent from them again. read more

Avis rental here is a complete rip off and very dishonest. Try to avoid here at all costs. You will be told one thing only to find out that they will charge you as much as possible. Very dubious and they should have their licenses reviewed read more

Car itself was fine but when we went to turn in they checked in as normal and said everything is good. Handed us the bill and took off only to realize on the bull they out a $23.41 file charge which made zero sense since I just filled up on the corner nor did they say I iwef anything. When I went back to ask they said "did "they" accidentally charge you for fuel?" as if it's the machine or algorithm. This though is NOT how it works as the sirjet "them" trying to push blame has to type in at return the fuel tank level that if calculated on. While they did adjust they did not apologize nor even make any deal of it which makes we question how many people they try to pool random charges here and there over on and not say a thing! read more

I'm all about giving good reviews- hate to give bad ones... But here we go. I didn't have any problem getting my car (until I was getting in the car and the man cleaning it said "be careful, the last person that had this car, wrecked it on the pole right up there"... That should've been a clue)... And actually didn't have any problem returning it. That is, until 3 hours later I received a voicemail saying there was damage to the interior and I'd need to fill out an accident report. Now, proper protocol is when I get the car, you review it with me- meaning you walk the interior and exterior with me. And when I return it, you do the same. No, the lady had me wait at the counter and went outside, spent 3 minutes in the car when I dropped it off, then came inside said "ok- were good" and printed my receipt. So, this voicemail is either about the last person that had the vehicle, or a scam to get money. I was the only one to drive the vehicle for 24 hours and had one duffle bag; I don't really think I could've done damage. Just note, if you don't buy extras from them, they'll find a way to get money from you somehow... Get ready to lawyer up. Get ready budget... I'm coming in early in the morning and will be ready to go Ham- you best have a district manager there. read more

I have never been one to write a review or complain, as I think I am a very patient and understanding, but this time it is necessary to let your company know of the customer service I experienced this past weekend in Nashville. I was on vacation celebrating my 30th birthday with my friend and we decided to rent a car Sunday to Monday. I called last Saturday (10/1) to make the reservation and they confirmed my rental would be ready for pick-up the next day, Sunday at 4pm, off Church Street. I did not look again to see what times the location was open, but assumed if I am picking up at 4pm, they're surely open until at least 5pm. My friend and I took an Uber to the location, where we were dropped off about 4:15pm. As I walked toward the door of Budget, I noticed one of the reps run and quickly lock the door. I then noticed on the door that this location closes at 4pm. I proceeded to knock and finally the rep cracked the door open and with a stern and unwelcoming tone, she asked me "what do you need". I was immediately shocked by her demeanor and could tell this was going to be an unpleasant experience. I then told her (still talking through the cracked door) that I had a reservation to pick-up a vehicle at 4pm and was not made aware that the store actually closes at 4pm. She replied with "What I am supposed to do, it is not my fault you came late and now we are closed". After back and forth, explaining I have no transportation and would have come earlier, had I been informed or instructed to arrive earlier. She finally let my friend and I inside after a few minutes and as she walked us in, she aggressively threw her stapler across the counter, and went off on us! She was extremely upset and irritated with us, telling us how she now has to unlock everything again, boot up computers (which were already on), will be getting home late and even said "I guess it doesn't matter if I have a life after work"! I have never felt so uncomfortable and disrespected at an establishment! My friend and I were very calm and patient with her, continuing to thank her for taking care of our reservation, but even then she was extremely rude and condescending to us. Her assistant mentioned they had a tough day and systems were down most of the morning - I get it, I work a stressful full-time job too, but I NEVER have talked to my clients or even co-workers in such a harsh manner. After stepping into the store to give her my reservation details and being in complete shock about the situation I felt it was necessary to video the attitude and negativity I received by this employee and share with your company. I was tempted to share on social media, but I do not want to publicly humiliate anyone. However, I think it is important for your establish to know first-hand how this employee handled my reservation. read more

STAY AWAY!!!! They only want your money! They have better rental car options out there!!! I pre-paid for my rental to go on a job interview in Nashville, however, the company cancelled on my 3 days prior to me arriving. I explained this to Budget and they still wouldn't waive the fee - even though it was out of my hands!!! Luckily, Quality Suites at the airport waived the fee - and I pre-paid them too! Enterprise I had way better cars and luck with!! I should've known better. read more

I had a confirmed online reservation to pick up a compact car. When I arrived, the rep at the front desk told me there were no cars available except for a 12-seater van. I said this was unfair since I specifically reserved a compact car so that I could drive over 200 miles to Memphis for a one-way trip. The rep said the only other option was to pay her $5 more for a Jeep Compass. She wouldn't even let me have the Jeep without paying the extra cost. I eventually paid the $5 so that I wouldn't be stuck in Nashville, then I contacted Budget customer service through email and complained. Budget customer service wouldn't even refund the extra cost and instead only gave me a small voucher for a future rental. I eventually had to file a formal complaint with the Tennessee State Division of Consumer Affairs in order to get Budget to refund the $5. I know it's not a lot of money involved, but it's more about the principle at stake. I will never rent from Budget again. read more

This was the best car rental experience. Fast and easy pick up with no hassle and fast and easy return with no hassle. The employees were friendly and efficient and the car was new and clean. read more

I've had it with Budget - 3 times now I've had some niggling charge tacked onto the end of the trip - never large enough to spend 15 minutes on hold for, nor delay a flight, but $10 here, $20 there. This time is was 'extra half day' - my rental ended at 6:30 pm, I returned the car at 6:05. WTF? Top it off, the car was smoky which I at first thought would be ok, but actually turned out to be bothersome - when you open the door and get into a hot car it just hangs and no amount of driving with the windows down seemed to help much. And of course, Budget, pretty much alone among the brands I use, does not allow car selection. I travel fairly frequently with about 50 car rental days a year and this $17 charge was the nail in Budget's coffin for me. Congratulations morons. read more

Only rented one vehicle and won't do it again their prices are way too high They are in the downtown high price bracket Tried to get me to rent a higher price vehicle than what originally set up said there wasn't anything else available Had to finagle What a drag No to Budget read more

This review isn't specific to this location.....it is the suckiness of this company as a whole!!!! Like I have seen many other people say, even if you pre-pay and have a reservation confirmation you may not get a moving truck. The worker says...."You can make reservations all day, but that doesn't mean you will get a truck." Then why the heck do they even take reservations?!?!?! We are moving out of state TOMORROW and are told there are no trucks in Nashville at any location. Luckily we were able to get one at UHAUL. UHAUL ALL THE WAY!! read more

First things first... I rented a car from this location, as I do every 2-3 months to pick up my step son in Florida. This one day, I brought the car back, I'm in line behind 4 other people, the manager looks at me and noticed I was just there for return, I was already about an hour early for return, she said, "no worry, I'll get it for you", I specifically asked, "do you need anything else?" she assured me that she'd email the receipt, no problem. Well, 5 hours later, she checked the car in, this charged me a $69 fee for the car for a whole day of rental. Now, granted, I should have waited for my car to be checked in but she, as the manager, should not have offered to take the keys if she was going to forget about it and then make me responsible. When I called the location, they replied with, "well, you should have waited for the receipt" and wanted a description of the person, when I gave a description, no one knew her... really???? You have got to be joking... After several angry phone calls, I got a customer care representative on the line who was nice enough to just take care of it and credit me back stating she's heard this before about this location. Moving ahead about 4 months... rented the car for Memorial Day Weekend trip to Florida. Everything was great, nice car, smooth ride, uneventful, albeit great weekend... get back and turn the car in, they inspect it, give me the receipt, all is well. The car was returned on June 3. I get a letter in the mail on July 27th that I was charged a $200 cleaning fee because the car smelled like smoke - but, we don't smoke. The letter was dated July 7... SO WAIT!! You waited OVER a month to decide to write me a letter to advise that they are charging me for a cleaning fee and I still didn't get the letter or charge until over 3 weeks after that? NO WAY!!! When I called, I got the standard, "well, they made note when they checked the car in"... on June 3? Why did it take a MONTH to write the letter and 3 more weeks to charge me (the charge was on my CC July 29th) - Then I called customer care, talked to 3 different people... NOTHING! Called Capital One, they refunded me the $200 and filed the dispute, AGAIN, I have someone on the phone (this time with Capital One) who stated that he'd just dealt with another customer with the exact issue with Budget car rental... did I mention that WE DO NO SMOKE!! Again, I say, I've rented from these people ever couple of months for at least 2 years, they have changed management and have extremely incompetent people in this location. I will NEVER use this location again! And I'll be sure NOT to ever advise that anyone else does... I don't think that some companies realize that word of mouth can be the BEST or the WORST advertisement! Enterprise will get my business going forward! read more

Umm...why don't they wear uniforms anymore?? And this one girl comes across so rude. I may need to start using Hertz. You walk in and don't know who works there and who doesn't. Unprofessional!! read more

Made me spend 20 minutes signing up for fastbreak on my cell phone. Then, she told me I couldn't rent a car. Went upstairs to hertz. Took 5 minutes and I was in a Crystler 200. $30. Swag. read more

When you tell the agent while you renting a car that there's a good chance you might be an hour late, and she says that it will be almost a day extra. Then when your 45 min late they bone you for a full day PLUS a $20 late fee because I did not call and let them know. Of course a company that is as bad as these guys says" it's in the contract" instead of telling me I should call WHEN I rented and told them. WORST AVIS IN THE WORLD! read more

Beware of renting a car from Budget. They operate an scam...You rent and pre paid in advance, then when you pick up the car they "offer" you a choice, thinking is within the same reservation, but is NOT. Then they start a new reservation at a much higher price. I had a prepaid one week reservations for a Hyundai Elantra for $264.91 with all taxes included, then the guy at the counter, Chad, offered me a Toyota Camry, which is the same category for $325 plus all the taxes ended up $ 752.69. A BIG RIP OFF. Later I learnt thy did the same to other people, and last year they did the same to another friend, where a $ 700 2-weeks rental ended costing $ 2.200. THIS BUDGET IS HIGHWAY ROBBERY!!!!!An when you call customer service to try to fix the situation they hang up on you. read more

Horrible - reserved 3 weeks prior of arriving in Nashville to pick up at 8am to drive to Memphis, TN for tour and appointments. Went to get car, had none said it would be an hour. Waited hour to be told they don't have one, wouldn't be getting one and not there problem to find us one. Very upsetting to have missed our appointments/tours. Manager has never even resounded to our text message as we were asked to send it to him. read more

I'd read a few negative reviews for this Budget location but was very pleasantly reassured as soon as I arrived that I would not have a similar experience. It was easy picking up the car and when I had to extend the rental on two different occasions, things were quickly handled by telephone. Calling the location directly meant the cost to extend was a little less than if I'd done it online too. When I dropped the car off, I mentioned to the ladies at the desk how my experience has been so nice when others had expressed such a bad time with the office and they said "Ashley and ???"... I'm sorry, other nice lady! I hadn't had my coffee yet this morning and I forgot your name! Drop off was on Saturday Feb 6th so if anyone in charge reads this, check to see which employees were on the desk this morning. Thanks so much and if I ever need a car again in Nashville, I'll give you a call. read more

Apparently this is everyone's first day. No matter who we ask a question to they answer "I'm sorry, today is my first day. Let me find out for you." And then nobody gets back to us about anything. We have been waiting now for 45 mins for a car that we were told would be here in 10 mins. This place sucks. read more

Great experience overall! I needed a specific car and this location came through. The staff was friendly and knowledgeable. One of the easiest car rental experiences ever! read more