I recently traveled to BNA and needed a car just for a 24 hour period, not for the entire trip, so I Uber'd from BNA to my hotel in the Midtown area of Nashville. I reserved a car from this Enterprise, because it was a fraction of the cost of renting from BNA for the few days that I'd be in town. I called the day before I needed to pick up my car and the staff was friendly and more than happy to arrange to pick me up at my hotel, which they promptly did the next morning. The lady I worked with was very friendly, professional, and efficient in driving me back to their shop, processing my rental and getting me on my way. Checking my car in the next day was a breeze too! The car I got was nice and worked great... All for a great price!! I highly recommend this car rental dealership and will use them in the future! read more

Great car rental and customer service team. Jamison helped us choose a good car for us that was economical. We were having our car repaired at Nashville Collision. Manager exceeded our expectations and gave us a great deal. Hope you consider this great car rental located on Charlotte Pike. You won't be disappointed. Try and calling them directly for the best price which often beats the pricing online. read more

Enterprise Rent-A-Car - Car Rental Near Me - Nashville, Tennessee

Once again ( I did say again) I rented a car for 20 days that has tags that expire tomorrow. it's up to me to bring it back (of course) to change it out. my vacay car rental will not be with these guys this year or ever again. They seemed a little miffed I even bring it up, like I want to drive around in out of state expired tags for 18 days. Today is feb 27 you can see tag expires Feb 28th. Never again from these people. EDIT: I exchanged it on 3-1 for a car that had Texas plates - I looked and they had no sticker at all and I assumed the guy knew what he was doing - 1/2 way home I noticed the sticker IN THE WINDOW that said expired 7-25, I am now going to have to take off from work and see if thay have any cars on the lot with non-expired tags... read more

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This location took good care of me. Great management. Fair, friendly, professional! And had a vehicle when other locations did not!

My car is in the shop so I made a reservation to rent a car for a day. I did this 90 minutes before arriving. I Uber'ed there and they had no cars. I hadn't used Enterprise for 10 years, because my last experience was so bad with them. Avoid this trash heap of a company. read more

I've rented here for the past two years. There's a lot of great people working here. I want to specifically shout out Kendall who goes above and beyond to make sure my experience is positive. I had a bad experience with another associate last week, but I won't name the individual because the good outweighs the bad; however, I will be more intentional about highlighting those who have treated me exceptionally. Thanks! read more

Convenient car rental location in Midtown, however, their cars are a little on the older side. The Toyota Corolla I was given had almost 40K miles, had stains all over the seats and had a lot of dings on the outside that I had to point out. I was also annoyed that they didn't do pick-ups on Sundays even though I was only staying a mile away! The staff is friendly though and if you have a reservation, the process to checkout your vehicle is pretty fast and easy. You just have to find a way to get there! I rode a scooter! read more

Showed up right at 12 to pick up my car for my 12pm reservation and a lady working there had the most smug attitude about "sorry can't help you, I'm leaving and we are closing". Everyone still there and could have gave me the car in 90 seconds. Absolute F on customer service. read more

I always rent from Enterprise when I need to travel long distances. The process is easy and efficient. The staff is super friendly. I am in and out of there in minutes. Drop off is even better. I just turn in the keys and they email the receipt. Always had a great experience. read more

Last weekend, my family and I planned a trip to Nashville to go on vacation with the hopes of renting a car from this location. I made a reservation at enterprise a few days before we left on 3/24, picking up the car on 3/26 at 5 p.m. Unfortunately, our flight got delayed, and we arrived to Nashville at 5:35 p.m. We booked the car through a third party, and the third party let us know we had to contact enterprise directly first thing in the morning because they had closed that day. I called enterprise in the morning to let them know what happened, and to inquire about using my 45 dollar down payment on any rental they had. I spoke with one of the associates there, and it was probably one of the worst customer service employees I have ever felt with. Fumbling his words, he told me that there was no way to get my down payment back. Oh, and also they could not rent me a car. He let me know that they weren't taking any new customers. The lack of empathy for our situation, and lack of desire To facilitate anything that would help us get a car was dismaying to say the least. I have gotten better customer service at the worst rated McDonald's in the country than here. Pretty disappointed. read more

I just dealt with Enterprise on Charlotte Ave in Nashville. The people working there are very kind and competent. Particularly an Asst Branch Manager, Ontario. He was very kind and competent. He made things work out for me during an extremely difficult situation. Thank you Enterprise read more

Background: My house caught on fire 12/30 and I have been staying at a hotel within blocks of this Enterprise location. On the day the fire occurred, I was to take a continuing education course with deadline 12/31. I managed to get an extension through January. Fast forward to today. I found a course in Memphis and rented a vehicle to do a turnaround - 6 hours of driving total and 4 hours of class time. I didn't think I would be able to return the car today - had it rented until tomorrow though returning it would have been inconvenient with my work hours so I hustled back to Nashville and dropped the car two minutes before close. I requested a ride back to the hotel which is literally 4 blocks away from this location. The answer was no. They don't do drop offs after 5. Five people at their desk and I'm begging for a ride to the hotel. It's cold out. It's spritzing. Four blocks away. Still the answer was no. Could someone give me a ride on their way home? Still the answer was no. They'll get me an Uber. Four blocks away for an Uber driver? Really? They must have realized how ridiculous that was as they couldn't even look me in the eye - they were clearly embarrassed. So I said I would walk and they watched me leave. They allowed a single woman who is likely old enough to be their grandmother to walk back to her hotel in the dark, on a major road, in the cold and while it was spritzing. Unbelievable! I manage a high end spa in one of the downtown hotels. We close at 5. We frequently have guests who stay later and we stay later too. That's because we understand customer service. We understand good will. We understand the impact of our service on future guests. Clearly, the employees at this location don't get it and don't care. Altruism be damned. Safety be damned. Just let the old lady go on her way. Allow me to add, whenever I rent a vehicle, it is from Enterprise. Their service has always been friendly. They have gone out of their way to accommodate me. Not so much with this location as it completely fails on delivering the customer experience to which I have become accustomed. Fortunately the organization for which I work provides discounts with other car rental companies. Albeit, I am not a frequent renter. That said, many in my organization are. Rest assured, those individuals will learn of my experience. Interestingly, the parent organization for which I work - an international hotel group - does not include Enterprise as one of its preferred vendors, I now know why. read more

Way better than Hertz, night and day difference. Good service and nice people. No issues whatsoever.

I reserved a car for myself. I read the contract, as I always do. I confirmed that I would be able to pay for the vehicle and security deposit with my debit card. Their website indicated that they provide pick up service. I called to confirm all this and the woman on the phone advised they have stopped pick up service but they would reimburse me for a Lyft. I went ahead and got a Lyft to the rental office and was promptly denied a rental, citing their policy to not accept a debit card with an out-of-state driver license. I told the associate that I read the fine print and this was not indicated. Now I have paid for a Lyft to and from my house, I'm out the money and have no rental. There was no apology and no effort made to work with me. Very poor customer service and no responsibility accepted for this bind they put me in. I will NEVER use this office again. Hertz was at least willing to work with me, to accept my debit card under the circumstances. I remember now why I stopped using Enterprise. read more

These folks at 3500 Charlotte Pike in Nashville, TN are just plain dishonest. My car was stolen February 1st, and my policy contained no reimbursement for rental, but my insurance company did grant me a discount through Enterprise, so I hoofed it from my house to 3500 Charlotte Pike in Nashville to rent a car. I was looking for something on the cheap, and the girl at the desk said she would put me in a Chevy Spark. I followed her outside as she looked at the car and said, "Well this one's not clean so I'll find you something else." In a moment she ushered me to the desk and said, "I'll put you in a Hyundai Venue. It'll be ready for you right outside in a moment." In a few minutes she told me the charges, that there'd be a deposit required. I signed the digital device and had the car parked outside. Someone gave me the keys, I went outside and inspected it. No one - not one, did a walk around with me at all to inspect the car. I noticed that there was a tiny vertical line going up from the middle of the dashboard to a grid top of the windshield, I touched and felt no break and thought it to be an antenna. I thought nothing about it as I drove off. I drove it to work and back for eleven days. When I brought it back today, the same girl said, "What's with the crack in the windshield?" I said, "I thought that was an antenna." She then brought the store manager outside who told me I would be charged $250 extra for cracking the windshield. I was flabbergasted, "What??" Then they made up a story about me renting a Chevy Spark, then switching vehicles to a Hyundai Venue, and the girl stating that she had done a thorough walk around with me before renting me the car. I pled with them: "Nobody walked with me around the car, and I didn't crack the windshield!" They whispered a bit. Then wrote my statement on their digital device, and asked me to sign it, then stated that it was out of their hands. "Can't you check your cameras, it will prove that nobody was with me to inspect, and that the crack was there!" To which the store manager replied, "I'm sorry sir, our cameras don't go that far back. Have a good day." They are keeping $250 out of my deposit. Highway robbery. First my car is stolen by a thief, and then I've been lied to and cheated by my rental company. Thanks for hearing me vent, and beware of this place. read more

Always kind and very helpful to me when I go there. Great location! You can ask any questions and they will do their best to accommodate you. read more

Came to Nashville in August for the Beyoncé concert and came here to rent a car since the airport screw up my reservation. I called the enterprise customer service number to book a car. Made the reservation and then less than 5 mins later a man from this location called to tell me they couldn't honor that reservation due to a high demand. He advised he would put me on a list and call me later that afternoon or the next day. Well nobody called me back to tell me yay or nay on a vehicle. POOR CUSTOMER SERVICE! This place is extremely small and the parking lot is a joke. Parking spaces are tight and not sure how they even keep rental cars here. I definitely won't rent from this location ever again. Surprised it's not shut down. read more

Worst customer service! rental broke down, they gave me the oldest zero technology Mini van on the lot with the spare key (in-spite) of having plenty inventory. The phone charger nor the right side speaker worked. Absolutely worts experience with a car rental. By the way I did call customer service after experience and they said nothing they can do. It was up to the manager. I sucked it up bought a battery pack charger and had to deal with Waze on my phone while driving. I will notify Amex. read more

I have already tried to turn in items mentioned, your company all but refused evidence of accident NOT being my fault. Worker I turned it into wrote down the one at faults info but obviously tossed it and used my insurance info. read more

Super convenient when I was in a last minute pinch. They got me in a car very quickly and were courteous and seamless through the process. Even lenient when I was a tiny bit late on my return window. Will definitely use them next time I need a non-BNA rental in town read more

Absolutely 5 stars! I've used them twice when I've wrecked my car. They come pick me up at the auto body shop promptly. They work seamlessly with my insurance. The cars I've rented have been clean and lovely. I return the cars with no issues, and they deliver me back to the auto body shop. Everyone there was competent, polite, and very helpful. ZERO COMPLAINTS! Keep up the good work! read more

Do NOT rent from this enterprise. You will be better off renting from the budget in church street. 1) the staff is horrible. The staff that is not serving customers played around at the counter so loud that you can't hear the one that is working with you. 2) they gave you false information about your credit card insurance trying to make you buy their insurance. The way they presented it was confrontational. 3) they told you to return the car at 8am in the morning. But their location would NOT even open until 9am. Not only I was waiting outside for an hour outside their location, I saw another customer had the same thing happened to her. read more

I've tried to utilise Enterprise on Charlotte three times because of it's convenient location. The first time was fairly easy and effortless, then the second and third times I've called the same gentleman picks up Darrell, I believe, his customer service skills are way below par and could use a major makeover. I had a reservation but couldn't come until a day later, he informed me that I couldn't get a car until later on in the morning. This made no sense because I had a reservation for the previous day, he said I would have to pay more to get a car sooner. I believe his business practices are unethical. This happened twice and every time I end up calling the Enterprise location on 8th Avenue, which is far superior on all accounts, especially customer service! I wouldn't bother with the Charlotte location, they clearly don't care so much about customer retention. read more

If I could give zero stars, I would. I reserved a Full-Sized car from Enterprise over a week before I would need it. A full-sized vehicle should have been an Impala, Nissan Altima, Dodge Charger, or similar vehicle. When I arrived to pick up the car, the attendant told me that he only had a Toyota Prius available right then, or I could wait an unspecified time for a Camry that was having a tire replaced. First, I noted that a Prius is not a Full-sized car in the same class as an Impala, Altima, or Charger. The attendant blandly told me that they "consider" the Prius to be "Full-sized." I replied that you can consider a cat to be a dog, but that won't make it bark. He gave me a bored look. It was clear that this person did not care that I had a reservation. He did not care that a customer was unhappy. He simply shrugged and told me to take the Prius or wait for the Camry. I exercised my other option. I left. I drove 10 minutes down the road to Budget on Church Street, where the friendly staff were unconcerned that I did not have a reservation. They put me in a Camry (a real "Full-Sized" car) for $120 for the weekend. This amount also happens to be $53 CHEAPER than what Enterprise was going to charge me. Budget gave me much better service despite the fact that I did not have a reservation. Enterprise made me feel that my reservation and my business meant nothing to them. On Product, Price, and especially Service, Budget blew away Enterprise. If you need a rental car, stay away from Enterprise at 5409 Charlotte Ave.. read more

Enterprise is a pretty decent rent-a-car place. They usually have good selections of cars (from my experiences), the people working there are generally friendly, and they partner with my insurance company. So since a tree fell on my car during a storm last week I had to get a rental car. Luckily I had just upgraded my insurance to cover such costs - fortuitous no? So they called Enterprise and told them I needed a car. Not 5 minutes later Enterpirse called me to see when I wanted them to come get me. So Friday morning they came to get me about 10 minutes after I called and drove me to their office. I was a little bummed that they only had a Ford Explorer for me to drive but that was the last car. Not my fault if I run that tank into something!! The people working in the office were all young and friendly and they actually knew what they were doing which was refreshing. One guy even complimented me on my Beastie Boys shirt. Thanks dude! So from phone call to driving away in my tank, I mean SUV, took about 30 minutes total. Talk about convenient! read more

Don't let the reviews fool you, this is the best rental car location in Nashville. I rent cars from them often for work and I've never had anything but ethical, reliable service from them. They are often very busy, but somehow attentive to all customer needs. I highly recommend this location next time you're needing a rental car. read more

We had friends in town that required a larger vehicle. Throughout the entire time, M. Leake ,the Manager trainee was courteous and went out of his way to accommodate us. We will go back to this location the next time we need to rent a car. read more

I have had a great experience, each time I rent from them, and I have used them about five times over the last three years while my car needed repairs. Helpful staff, rides if needed. I do wish they would post the cost of the additional insurance costs online but that is an overall Enterprise policy rather than a local staff decision I am sure. read more

TOO HIGH!!!!!!! They tell you one price when you go in, they don't tell you that they're going to put hefty charges on your card and then when it is time to close the bill they raise the price eg. oh state taxes, local taxes, etc. When I ask the to tell me how much I am going to be paying I would like to know up front. They are by far the worst I would NOT deal with them EVER EVER again. read more

Confirmed my reservation for 11:00 at 10:30. At 11:07 called to see where they were at with my car while I waited at the body shop. Over 10 minutes on hold and the automated system said "Could not transfer you to that extension" and then hung up on me. 10 minutes later the body shop informed me that they had called and said they didn't know about my reservation at 11. They were 45 minutes late in the end. I'll be telling my insurance not to use them any more. read more

I'm used to dogshit customer service out of Enterprise given we somehow continue to use them for work, but this particular location took it to a level never seen before. (I'm talking to you short manager who leaves her sunglasses on her head on cloudy days. Bet you have at least 2 cats.) Long story short, when the manager lets you know you can't rent a car until she "can see your phone bill so she knows you pay your bills on time", probably best to walk on out. Went to Budget by the stadium. They put me in a luxury upgrade and it cost me $200 total. Take your business there instead if possible. Super friendly staff and it took less than 10 mins to get me rolling. read more

Car rental went smoothly and everyone I encountered was so accommodating. Upon returning the car I told the worker that I thought American Express waived the young driver fee, but the total that Enterprise showed me on the day of rental included the fee. I showed him my quote from AmEx and he ended up waiving the fee without question and I was out within 5 mins. read more

I rent from all over the country and this is by the far the best group I've ever dealt with! I've genuinely become friends with them throughout the years. Couldn't recommend them highly enough! read more

I made the reservation just a few days before needing the car. Upon arrival I was met with a friendly and efficient Enterprise Representative. She was prompt in assisting me and telling me key points about the vehicle I was going to be driving. This was not my first time renting a vehicle from Enterprise....previous experience(s) were equally GREAT! Thank you for genuine customer service! read more

We made an appointment and went to pick up our car, but when we got there they would only accept a credit card, not a debit card since we were out of state. They knew we were out of stare because we gave them our license number, but they didn't say they required a credit card and they were rude when we didn't have one. We went to Hurtz and got better service for much cheaper. read more

I had a great experience. Especially after calling Hertz and being told (3 times) I was hanging up, when really I kept being put on hold with an endless loop of classical music in my ear. So I emailed my insurance, and they contacted Enterprise. Enterprise called me before I even knew about the rental company switch! That is great CX (by my insurance co & Enterprise)- when the company reaches out to you versus you having to chase them down. Staff was very nice. Rates seemed reasonable. Easy check in & return. read more

Avoid this location. Branch manager was no help when going to pick up a vehicle that had been reserved online, they had no cars left. Representative brought over the branch manager who came up with no alternative. Don't come to this location. Terrible customer service. Bring your business elsewhere. read more

I switched to this location as they actually clean their cars well. What they make up for in clean cars they lack in customer service and common sense. You can tell they hire KIDS who do not understand customer service. I will gladly pay more to go elsewhere just to not deal with the people who work here! Save yourself the headache! I wish I would have paid attention to the yelp reviews before. They are the lowest ranked out of all Enterprises in Nashville. read more

I had car trouble so went to the website, reserved a car and was given a CONFIRMATION number. I asked a friend to drive me to this location to pick up the rental car. Upon arrival, I was informed they had NO cars available for rent. "But I have a confirmation", says I. The agent said my confirmation had been transferred to the north Nashville location but by the way, that location is no longer in business. What??? How can a company do business in this manner??? Why did the website allow a reservation? Why didn't someone contact me? What a mess. read more

Clerk did not explain anything about the car when it was picked up. Was advised that car could be turned in early and credit would be provided. When the car was turned in early, it was explained that the car was not turned in "early enough" in the week to receive the credit. Bottom line, better explanation about the car and return policies are needed. A few days after the rental, I received a phone call survey from Enterprise. When I voiced my dissatisfaction with the service, I was asked if I would be willing to talk with a supervisor. I said YES and was told I would receive a call the following day. That call NEVER came! read more