I had a great experience like always when I rent here. The manager is soo friendly and she always greets me knowing my name

Terrible customer service. We booked a rental car for a trip with our family and came they said we couldn't get the car because we showed up (I kid you not) 60 seconds after our reservation time. Not only that but even if we showed up on time they said they didn't have the car available that we booked and had confirmation for. They had similar cars to what we booked in the lot and they were unwilling to give an explanation why we could not have one of those cars. Not only were they not helpful, they were extremely rude. "It's not my fault", etc etc. exceptionally rude. I'd give less than one star if I could. read more

Hertz Rent A Car - Car Rental Near Me - Nashville, Tennessee

1 Star Review My wife and I experienced a complete bait and switch at this Dollar (Hertz) location. We reserved a vehicle online a few days before pickup, and the total--including taxes and fees--was $240. When we arrived, the price suddenly jumped to $320 with no explanation. When my wife asked the general manager about the difference, he couldn't provide a clear answer. When she asked for his name, he refused to give it and was rude and unprofessional throughout the entire conversation. We had no choice but to accept the inflated price. When we got into the vehicle, it was filthy--women's hair on the seats, dust on the dash, and the outside hadn't even been washed. We had to clean and sanitize it ourselves before driving off. Even worse, I watched another customer drop off a vehicle, and within minutes another customer drove off in the same car--no cleaning, no inspection, nothing. Completely unacceptable. Customer service was no help either--they brushed off our concerns like they didn't care. This entire operation feels dishonest and careless. The bait and switch pricing, lack of cleanliness, and unprofessional management make this one of the worst rental experiences we've ever had. Beware of this Dollar/Hertz location. They are unorganized, unprofessional, and clearly don't value their customers. We will never rent here again. read more

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I was renting a truck for a local move, and Ashley was so nice and informative in getting me into a prefect cargo van. Upon my return, she greeted me by my name, asking me how everything worked out. I will always rent from her, and recommend you do as well. read more

This Hertz location was the WORST experience I've ever had renting a car. I reserved a Toyota Rav4 Hybrid for the main reason being gas mileage. It gets 40mpg. When I got there, the staff member, a young man, said pick whatever car I want. There was no Rav4... I went back in the office and told him that I reserved this car, paid in advance, where is it? His reply was, "Ma'am it is too early to give me a hard time." I finally had enough of this kid's mouth and asked for a manager. I ended up with a Jeep Wrangler Hybrid. This vehicle only gets 18mgp! I will never use Hertz again and truly wonder why AAA endorses them. Pick a different rental company and save yourself the frustration. read more

This Hertz location is terrible. The staff member we dealt with was rude and unhelpful from the start, regardless of whether inventory was available. She attempted to upcharge us despite only having a vehicle in the same class we had reserved. Any time we asked questions, she responded with attitude instead of assistance. When we finally got to the car, it was dirty and had only half a tank of gas. We went back inside to raise our concerns and request a refund, but she claimed that because it was a same-day reservation, the car didn't need to be clean or fueled. She then said she "tried" to process a refund but couldn't guarantee one, and that she'd email someone "at some point." Finally, she took the keys from us and dismissed us, saying we didn't need to stay. read more

Horrible customer service. I also experienced a surprise up charge at the counter after I reserved online. The car was filthy inside and out and the gas tank was only 3/4 full. The employees are miserable to deal with. Do not rent a car from this location. I don't even want to rent from Hertz again. This was my first and probably last time renting from Hertz. There are plenty of other companies. read more

I never leave bad reviews but the lady there was incredibly rude. Made me wait 20 minutes just to tell me no cars were available. When I asked her questions on which other locations I could try, she didn't seem to care or help at all. While talking to other people renting she said "so you gonna buy it or what?" In a bothered manner. read more

Everything went as promised no problems except the FBO had to give me the ride to the airport location from their location in the field in Pensacola read more

HORRIBLE service ever. Went in with a reservation for my car for my trip I had booked and was told they gave my car away and my reservation was NOT GUARANTEED. How is a reservation you book for a car not guaranteed...? Doesn't make sense to me. Lady who was in the front desk was so unhelpful. I even asked why I uninformed about my my car being given away and coming down from the airport and she didn't give me any helpful response. This location specifically and company probably overall deserves no the least of ratings read more

Your car will never be ready when it's supposed to be and every employee except the manager will give you so much attitude, it's almost like you're not the customer..... I travel for work and can confidently say this is the worst hertz in the country. read more

Came to pick up my car and it was an electric car with 30% charge left from the last customer. The lady working rudely said it would be between 6 hours to overnight in order for it to be charged fully even though I had it booked. She said they have nothing else for me available and can do nothing else to help me. I would stay away from this establishment. read more

Avoid this location at all costs staff is extremely rude And don't have a car available read more

Renting from this location was ok at best. I've rented from Hertz previously at airports with exceptional ease, this was not the case here. The hours are not correct, they open at 8am. The location is convenient but not well maintained. In fact we were confused if the location was even functioning because we had reserved and submitted payment online. Once that confusion was cleared up and the location opened we were able to get a car, about twice the size of the one we planned to rent. Making this experience mediocre. read more

Worst rental car experience ever. Do not book here. plenty of other options for a similar price, with MUCH better customer service. would give it a 0 if I could. read more

every time i go here it is always a terrible experience. only two workers. both dont know what they are doing

Worst car rental location ever! Stay away! Returned a car. There were several customers in the lobby and only one employee and she was out washing a car. She said to just park it and bring her the key. It never got logged in as returned. Hertz corporate had to fix the problem. Every time I go there are multiple problems. I will never go back to this Hertz location. If you want to avoid major headaches, avoid this location. read more

Updating this review. The branch Corriquez Green is a HUGE liar!!! I finally was able to get ahold of someone at the customer support number and was told the manager of the location told them he offered me a $50 certificate and I refused. The only thing that liar offered me was a day credited back to my bank account but can't forget that he would only do that if I wrote him a good Yelp review. I guess because I didn't write that review, he chose to lie. Hertz needs to get rid of him! Until they clean up the staff here, I Stan, DON'T RENT FROM THIS LOCATION!!! read more

Avoid this location at all costs! I booked a reservation on-line. I took an Uber to pick up my car. There were two associates behind the counter, only one that was helping someone, and I had to wait. I was then greeted and told "since you booked your car earlier today all we have is an electric car". I asked if the car was fully charged and was told "no, but you can go charge it". I then stated that I wanted a different car (as I didn't have time to look for a charger). While that was happening I asked if they had after hours drop off and was told "you'll have to return it the airport for an additional fee".. no worry, I get that. I was then told if I wanted a gas car all they had was a Chevy Malibu but I'd have to pay an additional $17.99 a day... why do you take a reservation and have no cars? Why do I have to pay more for your mistake? As I was sitting there a woman came in and was told that she had to pay additional... and I could see then that this location was all about the bait and switch. I told them I did not want to do business with them and left. Walked 1/4 of a mile to Enterprise up the road, was promptly greeted and was in a car within ten minutes of my walking in. Avoid this Hertz! read more

HORRIBLE. That's about it. Corporate should definitely go and inspect that branch. I was given a car with the check engine light on and if I didn't noticed before I left the lot, we would be probably talking with attorneys. The manager and the manager in training had the must unpleasant and unprofessional attitudes. Their supply management is awful and the reservation customers do is just a false sense of security that you are getting a car and shouldn't plan on it for your trip. They argued with customers because THEY can't deliver a service. They have the most insane pickup rules (never had so much trouble renting a car) including doing a hard check on your credit. Like what? Make sure you have a CC. They check your credit and hold about $500 on your card if you're using a debit card. I don't remember this ever happening and I have rented many cars even when I was under 25 the system was never so complicated. read more

***BEWARE***If I could give 'no stars' I would. The manager at this location is a joke. Today I arrived to pick up my car and the manager told me there were no cars, despite my reservation. He said he was expecting cars to come in soon. I had no option but to wait. Another couple came in a few minutes after me also to pick up their car. The manager told all of us there would be no more cars available today. So not only did he lie to me and the other customers, he did not apologize for the inconvenience nor did he offer to help me locate another car. So the other couple and I were left scrambling to make other arrangements. In fact he acted like it was our fault for having a reservation there. This is the kind of unprofessional service at 3100 Charlotte Ave., Nashville, TN so do not trust your car reservation with Hertz or this location! read more

Possibly the worst and slowest service you'll receive in your life. Prepare to stay for 1+ hours and be frustrated the entire time. Been here twice, don't know why i chose to come back. Both experiences awful. Go to Enterprise across the street, or anywhere else for that matter. read more

I just wrote a very long review here on yelp, and it deleted everything! It's unfortunate because I had detailed both of my rental experiences. I will not be able to rewrite everything that I wrote, however the short of it was, I have ran it twice and the first time last year was not the greatest experience. However, this time was much better. I was given the car that I was promised the management treated me with courtesy and respect. When I return the car at the gas levels that I received the car at, there were no extra charges or fees. I hope that means this location is turning a corner for service. Also, my advice to anyone is to make sure all of your gold membership perks are showing up before going to pick up the rental, and read the fine print regarding perks. My benefits weren't showing up. However the management let me know they would be happy to make adjustments if needed if hertz's customer service line wasn't able to help. Additionally, the manager accommodated me when I needed to bring the car back early by opening the gate so that I could come before the store was officially opened. I greatly appreciated that! read more

Worst company I have deal with. I rent a car from a month and I close it days ago and today and yesterday they just keep charging me because they have my card information so they act like a scammer and I went to the location that I rented out from them they said you have to contact this phone number and that contact phone number is only for extending and nothing else until I called the road service. They said all you have to submit your request online And I did that so it says they will get in touch with you in five days. What a scammer. A company can't have a customer service to make a refund when they keep charging my car, but they will have some in couple seconds to rent or charge my card. They make it difficult to get my refund and maybe impossible. Don't keep the same card when you end the contract. They are real scammers read more

Please beware of hertz bait and switch at this location. I rent a vehicle from hertz and once I arrived at this location there were no vehicles available I was told by the hertz management I could get the same rental at the bna Airport. I spoke with hertz representative who said the same several time over. Representative stated my card would be charged but the difference would be refunded. Which has never happen. Hertz also lied to my card company. But would never produce the so call this call will be recorded. Please avoid hertz at all cost to avoid their deceptive practices, I also plan to file this with consumer protection read more

We took an amazing birthday trip driving the long way through the country from Memphis to Nashville meeting up with the hubby's High School friend and his family on the river in KY. He thought he had it all planned out to get the gar returned to Nashville in the allotted time, but low and behold he did a thing and was running behind schedule. A quick call to the office and we got the Branch Manager Mr. Chambers who put our mind at ease and gave us a grace period to get the car to its new home in Nashville. When we arrived the whole staff was kind and accommodating. We were in and out with smiles on our faces and off to explore Nash Vegas in all its honky Tonkin splendor. Thanks for making our rental a breeze Hertz on charlotte ave! read more

Daily reminder to NOT RENT HERE. The 5 star reviews are total BS. No way in hell those people who run that place provide that kind of service. You have been warned read more

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What started out poorly with a car with warped front brake rotors, massive pull to the right and wheels so out of balance your hands shake @65mph was resolved well when my wife and I returned the car early to this facility. 5 stars to Corriquez Green who showed great empathy with our situation. He called the area manager, John Chambers, explained our situation, feeling unsafe in the car and not wanting to risk driving it back to the airport, and handled this well. Things happen and we could have not been unhappier with the situation but they handled it well. Kudos to them. Shame on the guys at the airport for not checking the conditions of the rentals they give out. read more

Unmitigated disaster! Don't do it! Hertz, Nashville is awful! Needed a car to drive from Nashville to Atlanta, (5 hours). Hertz insisted that I keep the car for two days accruing a fee of $600! $600 for a five hour trip? We said OK and on the date and time for us to pick up the car, Hertz Nashville informed us that they had no cars, none!, further that they are closing in 30 minutes! WTF do we do? Uber agreed to drive the five hours for $5oo. Hertz is going out of business and does not care about good will or customer service. Don't do this to yourself! read more

I rented a car online for 46 dollars a day and when I got to hertz on 3100 Charlotte ave the man was real rude and told me they don't have the car I rented they could put me in a car for over a hundred dollars a day and I saw at least 15 car I put in for a big rip off place!! read more

I have to agree with the other Yelpers here. The is definitely the worst rental car experience of my life. I found the employees, and the manager, to be unhelpful and unprofessional. It's such a shame to see a massive corporate company that seems to be without customer service and "quality control." I believe the customer is the one who keeps a company in business. Too bad there isn't a button for "zero stars." read more

I should have read the reviews. Now I am dealing with a company that hires incompetent employees that are undertrained and uneducated and are just flat out crooks who don't gain anything by doing lazy and careless work personally because they don't work on commission. The company just doesn't care about their customers from what I have gathered from this experience and will never replicate this again. I have not dealt with one person who actually cared about me or any of the problems I have outlined here in this review. Overcharged, made mistakes with every step in this rental process from Multiple locations. Just go somewhere else, save the headache of dealing with this. read more

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I rent from this location pretty frequently because my company uses Hertz as our preferred rental car provider and I'm not allowed to book any where else. Needless to say, I complain about this location constantly to our travel management team and if there's ever a chance to help petition our company to drop Hertz, I'll be leading the charge. In the meantime, I'll just share a few of the terrible experiences I've had: 1. Today I returned a car and sat in the parking lot waiting for my Uber to bring me home. One of the guys came out to check my returned car and yells out "hey, did you leave this trash here on purpose?" (I left a Taco Bell bag neatly crumpled up on the passenger floorboard). I told him I did and he said "ok, well there's a trash can over there if you can throw it away". So this guy has me get my bag out and walk to the opposite side of the parking lot to throw it in the trash can next to their car washing station. REALLY DUDE?? I rent cars all the time for work and I've never had a customer service team member ask me to clean up my own car. I'm a clean person and I try to be courteous, but I travel hundreds of miles meeting with clients in these cars. There not going to be in unused condition when I return them. 2. I once had an employee at this location tell me how much money he makes down to the dollar. That was awkward. 3. A couple trips ago I rented an intermediate car from them and booked it well in advance. When I arrived, there's weren't any intermediate cars. I told him I needed one because I'd planned an entire business trip around having this car. He said he could give me a mini suv but I'd have to pay 20$/day extra. WOW. That's crazy. Maybe you should have the car class you said you had available when I booked it... and if you don't, I shouldn't be penalized. All in all, unless you absolutely have to, don't go here. read more

Had to wait in 1hour line to get my car. And the line grew even longer by the time I left.

This place is awful. I booked a reservation to pick up a car and was emailed a confirmation email with the type of car i was to be receiving. I get here and they say "oh we don't have a car for you". horrible communication, staff is not helpful nor do they care. DO NOT COME HERE. read more

Awful service. Believe all these reviews. Do not use them. I had a reservation, they did not want to honor my reservation and wanted to charge three times more. Ruined two days of our vacation. read more

Hertz is no longer a great resource for car rentals. Can't call location I tried several times before I left on my trip. I have never had this return situation at any rent a car place. World wide every company will let you return with a drop box. I arrive and find out I can not return Saturday later than 12pm. This location won't let you do an after hours return. They close at 12 noon on Saturdays, and are closed on Sundays. So had to rent a car until Monday when I did not need the car!! No other way to do my trip and planned Friday and Saturday obligations. My sister rented a car here as well they gave her car away. They were a family of 5 stranded. There were so many angry people at this location. One woman was not allowed in because she did not have a mask. She went to get a mask and then was told she was too late for her car. This woman was in tears!!! My sister later that day reserved a car in Franklin and we took her there and they said we tried to call you to tell you we don't have any cars. No one ever called. It's a circus - dont' trust Hertz. Never again!!!!! read more

Straight trash. Charged me a $260 cleaning fee because I "tested positive" for Covid. Apparently mentioning that I'm an RN in the ER equals a positive test result, and leads to an assumed positive in the eyes of these medical experts. The manager is petty and straight garbage, would not release the statement to my insurance provider. I'd recommend walking before I'd recommend this location or Hertz in general after this experience. read more

Hours are inaccurate online on purpose so they can generate more money. Staff is rude and so not give you the car they said they'd give you and always downgrade you. Garbage place and garbage people. read more

The good ole Bait and Switch is alive and well at Hertz in Nashville. I noticed the low rating that Hertz had and I wondered what could they be doing wrong? I mean you rent a car, you pay for the car, and unless they're rude to you - it's a done deal. Well now I know! I rented a car online and paid with my credit card. I called the branch to get them to pick me up, the girl who answered the phone kept putting me on hold. She kept going to talk to her manager and check on things and get back to me. I felt like I was buying a new car. So, 20 minutes later, I'm told that they don't have my car but they have expensive vehicles that they would be happy to rent to me for more money. No thanks! Why are you renting cars online that you don't actually have in the branch? I'm not going to mention the young lady's name because she said she was checking with her branch manager so I guess he owns this one. The bait and switch, it's an oldie but a good if you can get away with it. read more