I've been part of Emerald Club for awhile but guess I've always failed at using it properly until…read morenow. Finally I got it to work with my company's 3rd party travel booking software and received a magical email the day before my pickup, saying I could skip the line and pick any car in the Emerald Club section. Both rental and return were easy. Didn't have to talk to anyone, lol. Also love that I could grab my favorite rental car, the KIA Soul. Gradually this is becoming my preferred rental agency! Especially because I've had THE WORST experiences at the OMA car rental counter.

Three Rentals = three bad experiences! That's 100% bad y'all!!!! And no one cares which is the…read moreinteresting thing... Steer clear!

Good alternative to horror stories from the airport. Did not see any clunkers on the lot…read more Employees were pleasant at check in and drop off. No upsell funny business.

I specifically wanted the skip the counter option from car rentals and after completing the online…read moreregistration and even talking to an agent by phone to be sure that it was as simple as the last time of renting from Alamo and he reassured it was done. Well, I had to wait in line like everybody else and go through the painful process of answering questions and signing forms and showing credit cards and driver license etc and talked to sternly because of my lack of purchasing the usual sales options. and the car Malibu had so many scratch marks on it it was scary. then an Avis lady reassured that they were noted -Don't worry and I am a worrier. first thing one wanted to open the trunk to put luggage in. The key is a trick. an Avis employee came and said press and hold and he opened it. Try that for the next few times it was hit and miss. I thought well it would be safe. If I can't open it thieves wouldn't be able to open it! after a day or so I noticed the key button which was so scratched up had a 2x print which was broken up. press it twice and it opens. not so safe after all.

Excellent customer service! Very reasonably priced, and easy to use…read more Thanks to this local business for keeping it simple.

I rented a vehicle from here last week and it was a pleasant experience…read more Vehicle pickup was very quick and easy. Vehicle drop off was the same, albeit a lot busier. The SUV was great. No complaints. It was clean and ran well. The employees were also really nice. I wouldn't have any issues with renting a vehicle from this Enterprise in the future.

I rented from the downtown enterprise as you can avoid airport taxes at this location. The vehicle…read morethat I received as a 'free' upgrade had 52,000 miles on it was in a little shaky condition. I was Just happy to have a vehicle so that I could make a quick round-trip to see a family member with health issues. The vehicle underwent extensive inspections, I was actually surprised how long it took compared to what it you normally do when you get a car at the airport. We had a conversation about the condition of the car because it had a cracked front end on the bumper. Upon return I was informed by the manager trainee that there were other cracks on the bumper and I would be responsible. After a lengthy discussion with the manager, they finally let it go when they were able to verify with the original inspector that the issue was pre-existing ,but it sure did leave a sour taste in my mouth, given that the exception had been identified prior to my departure. My only recommendation about this location is if you rent make sure you have everything is documented and you're clear on any exceptions to avoid problems when you return it.

I have been using Hertz Rent A Car for the past 6 years specifically for out of town trips…read more Management is organized and well-prepared, even time I go through the doors. Cars are clean, staff is friendly, and it's very easy to return your vehicle, even after hours. Points are accumulated in order to get discounts towards future rentals or eventually free days. I highly recommend Hertz in the Omaha area.

The rental car section is walkable from the airport itself, and there is even a bridge on the…read moresecond floor that takes you straight there, which I wish I had known in advance. Checking in online allowed me to get straight to the cars and skip the counter. They had a lot of cars, but not brands or models I would have preferred. I only used my a little bit and it wasn't a big deal. The service both departing and coming back was smooth and friendly.

The Enterprise Rent-A-Car experience at OMA airport was excellent…read more - no wait at the counter - friendly staff - clean vehicle - easy check-out from the lot - no problems with my vehicle throughout my trip - easy drop off. I would rent from this Enterprise Rent-A-Car location again.

To be honest the first time I rented a car from here I told myself I would never rent from this…read morelocation again. That was a year or so ago. I just rented from then again recently....(it is through my work so I didnt have the option)..and it definitely changed my mind. I had an amazing experience this time around. Service was quick and friendly. The assistant manager, Julian, helped me and he was so friendly and even followed up after.

I rented a really nice car for an out-of-state trip from Enterprise. They didn't try very hard to…read moreupsell me on needless duplicate protection. Car was in tip-top shape when I got it and there was no hassle returning it.

I rented a car from the Budget Eppley Field location. After arriving at my destination, I looked…read moreat the tires and they were virtually bald. One was way past the legal limit and cupped. I felt it was dangerous to drive on, so I tried calling the Eppley Field office. THEY DON'T ANSWER! I tried customer support. No help. I tried calling Roadside Service. No help. I finally had to buy a tire, so I could make the trip back. The local office and the company customer service will not respond to my requests for a reimbursement for the tire I bought. The car also had a cracked windshield, no lug wrench, no jack crank and three inches of water in the spare tire tub. NEVER rent from Budget!!

Called to inquire about an existing reservation at the Dodge St branch and all she can say is "ok",…read more"ok" and hangs up. Two identical phone calls. Just saying that if this is not your calling then switch jobs. Worst customer service!

This place is a jewel if you're in the market to buy a car. The staff (especially Caitlin) were all…read morereally nice and helpful. They tried making the process as easy as possible and there is no haggle back and forth at all. It's great to know that the price online is the real price. We're so happy with our vehicle. It is in perfect condition, even smells like new, and the price was unbeatable. It just felt really good to go in there and not have to deal with all the car dealership haggling and back and forth! I encourage anyone in the market to buy a car to check here first because their selection, service and prices are hard to beat.

Shopping for used cars. YES, RECOMMEND. Great credit, bad credit, even bankruptcy. The vehicles are…read morecheaper than some other places (with high mileage - it's a rental car company though c'mon), you have the guarantee that enterprise has a maintenance schedule for every car on their auto sales website. If you don't like anything in the lot you can order from a nationwide database with the security that every vehicle was taken care of. They will bring it to you. They will even print off the maintenance schedule if you ask. I've both ordered a vehicle out of state and bought one off their lot. The staff is knowledgeable, helpful and charming. They will offer you coffee, tea or water while filling out the paperwork. They make it as pain free as possible. I recommend due diligence before going of course. It's not nearly as stressful as going to a regular car dealership, they don't hassle you for a decision right away or treat you poorly. It's worth it. I plan on buying from them for years.