Terrible service. Do not go here! We ended up leaving and going to Enterprise on Carrollton, where we were in and out without a reservation in 30 minutes. read more

Convenient location. Monday morning, VERY busy, feels like NYC Manhattan location... employees were polite, professional and got us through the line! Not a spa-like experience but these guys are Pros and did a great job for me and all the other people in line. Bravo to this staff, given the very busy environment and grumpy customers!! read more

Don't rent from Budget at all, just don't. They send you on the run around after you ask them to tell you everything you need to know before arriving. Like enterprise rentals, they do the same exact thing but enterprise is the worse. However, either way, the service is horrible and unacceptabl. Waste of everyones time. I promise I wouldn't lie about this this. Then to get your money back for cancelling the reservation is a process also after their false information. The call center is where the problem starts and the store location on Canal St. makes your situation worse. People just don't give a darn anymore about customers unless it's them that's the customer at the time. read more

We made a reservation online, received confirmation and reminders about the reservation. When we showed up to get our moving truck, they said they had not received the reservation and could not give us a truck that day. We had changed our schedules and had friends change their schedule to help us. They did not care and said there was nothing they could do. What is the point of having an online reservation system if it doesn't work? Never had this type of experience with any other online reservation system. There was no attempt to even try to remedy the situation. Will never use this company again. read more

I booked a reservation for a truck rental this afternoon and when I showed up the woman helping me could not find my reservation even with the confirmation # I was provided when I booked online. Apparently booking online, providing all essential data and a credit card information AND getting a confirmation mean absolutely NOTHING with Budget. So, after having waited in line, then told they couldn't find my reservation, I'm told that I would have to wait till all the other customers got "cleared out" and they could then sort this out. Finally, there's no one else in line and I ask again what the status of my reservation was and the woman told me I had to wait as there was ANOTHER customer(sitting) she needed to help first. Needless to say, I took my business elsewhere. Obviously budget couldn't be bothered to address this properly. On a side note, as I was waiting to be helped I saw multiple other customers that were given the "you'll have to take your issue up with corporate" brush off. Rude, callous and don't really give a damn about the customer at all. Don't bother with this hack of an excuse for a rental company. read more

Wish I could leave 0 stars but unfortunately not an option. For months my family and I had planned a vacation down south and planned to rent a car out of New Orleans and drive 7+ hours to Georgia. We booked the car months in advance and paid extra for a larger vehicle as we have 5 of us and one being my handicapped grandmother who requires a wheelchair and we also needed to pack all of our luggage. We arrived early to get the car as we were told if we got there earlier we could get it earlier. After arriving and then being told it's on the way an hour passed by until the vehicle arrived and when it did it was not the vehicle we paid an extra 300$ for. And nobody was doing anything to help accommodate our inconvenience so the entire trip to Georgia we had 0 room for anything riding with all of our luggage in our laps. Even while we were waiting all that time for the vehicle multiple customers were told that there vehicle was not ready even though they had scheduled pick up times. Nothing but complaints were heard throughout the building. It's like nobody there even knew what they were doing and didn't give one ounce of a fuck whether or not the customers left pleased and were able to leave in a vehicle that would accommodate their request that they had made months in advance. 0 stars would never spend a dollar to rent from them again. I would pay to not rent a car from here. Needs to be shut down. read more

We reserved and prepaid for a car weeks in advance of our trip to New Orleans. When we arrived early to pick up our car we were told we would be put on a waiting list. There were several people ahead of us in a dirty waiting room with inadequate seating for everyone and one bathroom that was locked. We had plans for the day and waited over an hour for our PREPAID RESERVED CAR. We had to walk across a busy street while we waited to find a restroom. Very unprofessional and did not meet our expectation at all!! Our whole day was thrown off because of the wait and our reserved car not being available. read more

This place is insanely busy. There was a line out the door an hour before opening. They were polite to me, but depending on how you look... yeah... you might get a different tone, attitude and response. That was my perspective. Unfortunately I couldn't rent a car because my reservation was done at a different location and they sold out for the day. That was my bad. read more

I has reserved a car several weeks ahead of time - I called to tell them I was headed over - for which I had to pay cab fare to get there. I arrive and they don't have the car I reserved - they only have one 3 sizes smaller - I've never seen a car that small. I would have taken it but 2 people and our luggage wouldn't fit. Insultingly - they try and make it out to be my fault. I ask if they will have other cars coming in - NO, that won't happen today, they say. I then cab over to Hertz, rent something for much more money - and they call me and say that now they have other cars. After they tried to force me to take the one that was there. I stuck w/Hertz - I didn't trust them - I might have gotten back over there and the situation would have changed again - as it had from the time I called and said that I'm headed over to the time that I initially arrived. read more

I was super scared to rent from here after reading all of the reviews but there really weren't that many choices close by so we decided to take a chance. We picked up early morning at this location and returned the car later on in the day at the airport. The total cost was a little over $50 dollars. Surprisingly, the experience wasn't bad. The lady at the counter was nice. She did offer a bunch of add ons, but wasn't pushy when we declined all of them. We were in and out with our car rental in about 20 minutes. Not sure if I got lucky, but the process and service was good. read more

The shuttle driver who drives you to the cruise port is so nice! The service is also pretty fast since the port is really close to the rental location. My only complaint is that we had to wait 20 min for the shuttle to get a ride from the port back to the rental location. The shuttle was basically a regular sedan so the driver could only drive one party at a time. It costs more to rent a car here than at the airport since there is less inventory. read more

This place is worse than the DMV. When you rent a car, and pay with a debit card, they do a credit check. I get that, I'm ok with that. But they said they wouldn't rent to me because of the credit check. I had a credit check done for a new house a week prior and it was 790. The thing is, the lady was such a snot. With an attitude she said, " I don't know, they've turned people away with a credit score of 820." It isn't her fault their credit check system sucks, but she was not friendly. Right next door, we checked with Avis. They were so nice!! That lady shouldn't be representing budget. read more

Walked in and were told to wait. Everybody just sat there looking at us. After ten minutes they waived us forward. Nobody would tell us what the issue was. Just sat there and looked at us. There was another person behind the counter that you can't see. read more

Budget - Off to the left was someone standing that looked like the manager. No idea why they wouldn't wait on us - Car Rental Near Me - New Orleans, Louisiana

Fast, friendly service and the car was actually there! That alone gets 4 stars lol. Oh and it's cheap! 1 day rental with LWD and GPS only cost about $75. Definitely better service than Enterprise up the street. read more

I had the worst experience of any travel here. My car reservation was made for 1 PM. I arrived at 12:30 and was told that they would put my name on a waiting list. The lobby was full of customers. I asked if they had a car ready or not? The clerk literally turned her back on me and walked away. The other clerk said that there were no cars and that everyone in the lobby had been waiting for hours. When a car was returned we would get them on a first come-first served basis. We all waited until 1 PM. Then the clerk locked the door with a key so we could not exit. She then exited the building from behind the counter leaving all of us locked in the lobby. We were not able to leave - SHE LOCKED US IN and left us. At 1:30 a manager arrived and said that the store was now closed and we would have to leave. There were no cars available and there was nothing he could do. He said the Airport location was also out of cars. When we told him his clerk had locked us in, he came over and unlocked the door to let us out. If there had been a fire or a medical emergency, we would have had no way to exit the building. The clerk who locked us in was named Bonita. The staff is very rude and violated the law by locking us in to the lobby, plus we did not get the cars we had reserved. Some customers had pre-paid and they were told that they would have to call an 800 number in the morning and "work that out with customer service" I ended up going to the airport and renting from Enterprise after the manager unlocked the door so we could leave. read more

DON'T USE BUDGET!!! Nine months after I rented a car they are trying to charge me $279 for damage I did not cause. I rented the car in 1/2014. When I turned the car in they noted damage under the front bumper that you would have to get on your hands and knees to see. When I turned the car in, they told my wife that we would not be charged for the damage because Budget did not do an inspection prior to me taking possession of the vehicle. They noted that they did not do an inspection prior to possession on the turn it agreement, so my wife signed the turn in sheet. This month (9/2014)--that's right, nine months after I rented the car--I got a phone call saying they were going to charge me $279 for the scrape underneath the front bumper that I did not cause. I tried to resolve this with Budget, but they did not respond to my email and simply referred me back to their general 800 number. I have USAA insurance so the fraudulent bill will be covered. I just want everyone to know they should stay far away from Budget. Save yourself the headache and go with Enterprise. read more

Everyone who works here should be sainted. I mean...think about it: the main car rental place in the French Quarter. Crazy tourists. Who don't know what they're doing. Plus a few of us crazy, car-less locals who, well. Enough said. Anyway, you'd think the place, itself, would be crazy, too. But it isn't. It's delightful. I know. A rental car place! Who wudda thunk!?!?!? Hats off to everyone who works here--but esp. the ladies at the counter--for always being super nice and patient and making it all work seamlessly! read more

I see why the reviews are bad here, the car it set was fine it had scrapes all over when looked at closely however it ran well, they tried to say the back bumper was loose however with the damage report having nicks everywhere they didn't bother to argue and decided to leave it out thankgod because i didn't do anything to it. The loss of two stars is one the quality of the car was a bit shabby, 2nd they have no drop off late at night they block the car park and parking can be expensive in the city 3 the service was bad, the lady's need to realize they are dealing with tourists match their sense of humor not yours, change your attitude be friendly instead of standoffish, SMILE and don't be so dam rude. read more

Rental prices are too expensive and the rental cars always smell like Marijuana or cigarette smoke at this location.

I'm surprised by all of the reviews. When I arrived they informed me that unfortunately they cannot for fill my reservation. Within minutes they upgraded my rental and offered me the same price. The staff was prompt and extremely friendly we will be returning for all of our moving needs. read more

The white lady with blonde hair was so rude, loud and unprofessional. The address to rent the trucks is wrong on the internet. The sign is hard to see to go to the other location. When I was leaving the lady was talking behind my back to the other two ladies working at the desk. Then I had to wait at the other location to get the truck. I will never rent from them again. I will go back to Uhaul! read more

We recently rented a minivan through Budget at the New Orleans airport. I rented it under my name but listed my husband as the driver. Upon arriving at the airport, we checked in at the counter and my license was required to complete the rental. I only travel with my Passport and therefore didn't have my license (my husband always drives). They would not rent us the vehicle. (I have rented cars all over the US and internationally and I have never had to show my license.) So now we had to call the 1-800 number to cancel the old reservation and then had to wait in line to reserve again using my husband's driver's license. When we got to the counter, they wanted to charge us $100 more for the same reservation. If we wanted the lesser price, we had to call the 1-800 number again and reserve through them, which I called again. That agent gave me the same price as the counter had and due to the lousy connection I had, I lost the call. So now we are back in line waiting to get the reservation from the counter. When we were waited on, our minivan was no longer available and they had no other large vehicle ready that would fit 4 adults, 2 small children, 2 strollers and 2 carseats. An absolute mess. Not only did Budget not refund the entire amount we originally paid as we had a LATE cancellation fee, but they also charged us an additional $100 for the new reservation. The only good that came from this is the reservation agent in New Orleans, Monique, took pity on us and left the counter to find us a vehicle. Evidently, they were short staffed in the vehicle turn-over department. She was able to find a mid-size SUV and cleaned it herself. The vehicle was too small for our needs but by holding luggage on our laps, we were able to squeeze in. Monique saved us from a ruined vacation and kudos to her. The rest of the Budget rental process was awful and we will think twice before we book through them again. read more

The service here is terrible. There is no differentiation in the time to process preferred customer. It took us an hour to rent a car. The process for each one is extremely slow. Terrible experience read more

What is the point in taking reservations only to have customers wait 2 hours for a car??? And really what is the point of being rude and unprofessional when you and your business screws up and then get told so??? Get it together, and hire professionals. This location is a joke. read more

This is literally the poorest service we have ever received from a rental car place. We booked and prepaid our car in advance online. However, we still had to wait over 40 minutes to even talk to a representative, at which point they then placed us on a waitlist for a car that could be up to another hour. The hour we spent there caused us to miss a previously scheduled tour. In addition, you can only drop off cars by 6 pm, so there is no late or after hours method or returning the car. You then have to endure the same lines when returning. read more

Do NOT rent a car from Budget at the New Orleans airport. The car we received was filthy inside and out. We literally had to drive straight to a gas station to wash the windows and side-mirrors to see out of them. And, we didn't realize until we drove off the lot and were at the gas station that our car only had 1/2 a tank of gas but of course our paperwork said it had a full tank. After our trip, I provided this information in a survey I received from Budget. Just a few days after submitting the survey, I received an email from Rebekah Moore (Budget Airport Manager - New Orleans). She apologized for the condition of our car and said she would be mailing me a Budget gift certificate for a future rental. To this day, I have yet to receive anything. I have emailed Rebekah Moore. to find out the disposition of the gift certificate and she has not responded back to me. Par for the course! I guess the conditions of the Budget rental cars is inline with their very poor follow through and customer service of their Management! I highly recommend renting your car from one of the many other car rentals locations at the New Orleans airport! read more

100 out of 100 would definitely recommend. By far the best place to rent on canal. If they have no cars they will do everything in they power to find a car. It's not they fault that nobody have cars it's life. They are sweet and kind also read more

If you want a car tomorrow, better go there today! Horrible ghastly service and people! It took us AN HOUR to get a reserved car here. The staff is rude and unprofessional. This is the absolute worst car rental office I have experienced, and I've rented in many third world countries! read more

Horrible service and shameless of staff of Buget. I booked and paid a large SUV last month from Buget ,and arranged pick up on the car on Dec 22,1317 canal st,New Orleans,LA70112.a store of buget. The order showed I can pick up the car from 8:00 am. When I arrived there on 9 am, a lady told me my ordered car not available. and may be 30 or 40,maybe one hour,my car can be available. I am so disappointed because I had to drive to the Houston,4 hours driving.when I waited till 10 am,a buget employee still told me not sure what time my ordered car can be available. 11 am I asked them can I change another one,a lady told me there only a car of Dodge, I watched on the car of Dodge,it is a very old car and a rubber belt fall from the car and touching the land,how can I drive a old car for a long journey! So I can only waiting,they didn't say any apologies and seemed this's is a usually thing,always happens,I paid and Buget didn't follow the promise of order is all right.till 12 am. I had to cancel the order and went airport by Lyft and rented another car from another company. I should arrived Houston on 2pm, cause of Buget, I arrived on 10 pm.and everything I planned on Houston ruined by horrible service of Buget read more

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Horrible customer service. They locked up early and closed the lot. Josephine made me wait on them to open everything back up and told me I had to park the car. We were 2 hours late returning the car, but had called ahead to notify them. They charged us 10 dollars extension fee because we called ahead and then charged us for an extra day. When we found out we were charged an extra day, we said we would keep the car for the day we paid for. Josephine said we couldn't do that since she had closed the account and charged the card. She was in an extreme rush to get out of there and kept saying over and over we are closed, I can't do anything to help you. Be forewarned-$14 dollars a day will be 10 times that when it's all said and done. read more

The absolute worst. I have never, ever, encountered a place with such horrendous customer service. We made a reservation for 1:00 on a Sunday over the internet. We were renting a truck to move across the country and wanted to move everything into it night before. The address that was listed was actually down the street from where the place you check in is- so that was unnecessary hassle number 1. When we get there at 1:00 we find that the place is LOCKED. They are absolutely refusing to let anyone in although there were about 10 people waiting in line. We talk to one of the service men behind the building and ask them what's going on. They say it's closed and that had already locked up the truck rental lot at 12:30! A half an hour before they even close! We walk up to 'drive through' window and try to get some answers about what is happening with our reservation. Everyone makes sure to ignore that we are there. One guy says 'oh hold on, I will see what's going on', and about 5 minutes later gets into his car and LEAVES WORK FOR THE DAY. The next lady we tried to talk to said "We are closed, come back tomorrow, and if you continue to stand here we will CALL THE POLICE ON YOU." ....Excuse me? I am just wondering why there is a system in which it allows you to reserve a truck at a time in which the building is closed. The people in line join us in our frustration and bluntly state "These people do not give a crap about you whatsoever. They don't care." So we have no choice to leave because customer service is non-existent here. The next day we show up right as they open and the same horrible people are there.. Josephine.. and some snickering frail women who didn't wear her nametag for obvious reasons. The one lady that did help us... who wasn't there the day before... was the only shred of human decency that worked at that place. Please, do not support this business. All of the people there (except for that one lady) should be fired. It is completely unacceptable to be so rude and condescending towards your customers. If you call budget through the hotline they can help refund some of your money... which they did.... read more

The service budget provides outweighs the bad service I got it Enterprise therefore budget is now my rental car service bye-bye enterprise

I only had a debit card and they would not take it. I had reservations and when I went to pick up my car they refused to take the debit. I offered to give them $500 cash deposit but they said no. I was stuck downtown with baggage and no car. i had to spend an extra $50 on cab fee to get back to the airport to rent a car from Enterprise who does take debit cards. Wish I had known this from the beginning and it would have saved me money and vacation time! read more

The customer service at this location is horrible. Carmen Gommel has no car or concern of her customers. I travel all over the country I get the worse service in New Orleans. read more

2 months after we returned the vehicle we were notified we were being charged over $1100 dollars for "holes in the roof". As their proof they sent us two pictures of the front of the truck, the roof not even visible in either photo. This is hands down the worst experience I've ever had with any company. read more

This was the worst car rental experience I have ever encountered. We rented the car for 1 day 1-way to drive from Orlando, Florida to New Orleans' LA. The car needed to be returned by 1 PM the following day. We tried to turn the car in at 11 AM (2 Hours Early) the very rude representative (Josephine) after typing into their system told me the total that would be charged to my credit card was $150.00 more than the signed contract. When asked why it was more than I agreed to, I was told "since I was early that I was being charged a higher rate plus $ 19.50 per gallon to fill the tank.(This was in addition to the $150.00) I pointed out that we purchased the gas service option and were told to bring it back as close to empty as possible, however, if there was gas in the tank (it was 3/4 of a tank when returned) when we returned it we would receive credit for it. She responded with a condescending " You ain't getting no refund" and said she would check on the refill charge, after checking she said OK I wont charge you to refill. We had to leave with the car to avoid being charged an additional day for bringing it back early. pay for parking and return 2 hours later to return it. We again were told that they would be charging my credit card $150.00 more than quoted. when asked why, we were now told that we were being charged for 48 hrs (2-days) even though it was less than 24 hr. when protesting she said just hold on let me look, then said OK, I will only charge for 1-day, as if she was doing me a favor. WOW the Customer service her is horrible. We will never rent from here again. The Customer Service Representative, Anthony in Orlando at the airport was excellent we were treated very well. the staff in New Orleans on Canal Street should take note , or better yet replaced. read more

We came in early for our reservation and instead of changing the time on it for us they tried to charge us for another day instead of the only one we wanted basically trying to scam us into paying for 2 days terrible customer service never coming back read more

Very nice woman behind the counter, decent size car for cheaper than the competition, helpful customer care representatives on the phone and easy to return a week before I intended. read more

Great cars and a great staff. Ask for Gloria she's the best.

I had made a reservation several days prior and when I arrived at the office, I was told there were no vehicles. I was also told that it shouldn't be too long as they were just waiting on people to return their cars. I'm still waiting.. read more