HORRIBLE!!! Only ONE person working the desk, waited in line almost an hour to get the car. We all had reservations, they know what time people will be showing up to pick up cars, no excuse for only one person working. After finally getting my car I walked out and noticed the car had "Smoke..." written on the window, and you can imagine why. I guess it was still fine to rent it out??? I opened the door and the smell was overpowering. I walked all the way back inside (no one to help outside of course), waited AGAIN and got another car. Guess what...it reeked of smoke too!! That one I just gave up because now it was getting dark and I needed to get to my hotel. Also there was TRASH in the back of the car, so I am sure their sanitizing efforts were great if they aren't even cleaning out the trash. Not only is this place poorly managed, they are DANGEROUS during a pandemic. My daughter and I rented this piece of junk for 5 days and had headaches every time I drove it, absolutely infuriating. And if you are a smoker that is smoking in rental cars that you know are NON-SMOKING, and you are ruining a car that isn't even yours, you are trash, too. Still no excuse for Budget to rent these cars out, you need to CHARGE those people to clean the smell out of the cars! Never ever again! read more

Dangerous car, no help, no conscience. Here it was slush, sleet, rain and snow and the wiper blades did not work. Could not drive anywhere, had to pull in and pay to change the wiper blades. Called customer service and the clown I talked to said i should have brought the car back or called them so they could not reimburse me for the wiper blades. What a buffoon!! I did THEM a favor, took care of their issue, they got off cheap because any other solution would have cost them more but I did not follow his script. In the future, I will do everything in my power to avoid Budget and tell all of my friends to avoid them. The car should not have been on the road to begin with but I did not follow his script. read more

If you get to the counter and the person helping you is named Becca, I suggest turning around and running away as fast as you can drag your luggage unless you feel like arguing with a rude, inappropriate, lair. I pre-paid for a rental for someone and when he showed up to pick it up Becca refused to give it to him. According to Becca she can't accept a debit card as the "incidental" card (Alamo does and did, more on that later). I offered to give her my credit card instead, she refused. I explained to her that this "policy" was not stated anywhere when renting the car, she swears that it is. Since I knew she was lying and just didn't want to be bothered helping, I went back onto Budget's site and pretended to rent another car. There is only potential issue listed if you want to PAY for the entire rental with a debit card, then there are complications but as stated earlier, that was not our situation. Budget corporate gave me a full refund and I was able to rent another car through Alamo, significantly cheaper with my employee literally standing at the counter waiting. It worked out but I feel that it's beyond inappropriate to be treated so rudely (I was told Becca was 100x more rude in person) and I'm salty for having to spend my incredibly valuable time fighting with someone like her and then having to call corporate. Save yourself time, DON'T RENT FROM BUDGET PITTSBURGH INTERNATIONAL AIRPORT, go to Alamo...better rates, nicer staff and clearer policy. Thanks Alamo for saving the day, you're my new go to! read more

Just wanted to let everyone know that I would highly recommend NOT using Budget Car Rental. I am disgusted by the quality of the cars, the waiting, etc. But the worst part was, there was something wrong with my car, and I ended up driving it for 15 minutes. It had to be towed and they still charged me $98 and refused to give me any adjustment. They disgust me. read more

i got quoted 667 dollars for 3 week days in a compact car ....the person on the other line was foreign could barely understand what she was saying ....glad I called around and got some more quotes ....got the same car for less then half what they quoted me read more

I had made a reservation on an of site Budget but when I got there at 1:00 pm on Sat. I came to a closed sign . I was not told that this office closed on Sat at 12:00 so I had to take a cab back to the airport . I went to the budget desk at Budget in the airport and told the agent Sherri my tale . She could not have been any nicer . She got me a car better then the model I had rented at the other Budget and at a very good price . Sherri could not have been nicer !!! Thank you Sherri and Budget of Pit airport for being so helpfull read more

I am writing you today to express my dissatisfaction with my Budget rental. I will never use Budget Rental again and will never return to rent any car from the 582 Clairton Blvd, Pleasant Hills PA location. The man working on 5/23/17 at 10am was so unprofessional. He informed me I should never make a reservation online and pay upfront because "you'll never know what you'll end up being charged". He also couldn't even take the time to clean the car. He rented me a dirty car. The car, a 2017 Chevy Malibu, was not cleaned. The front windshield was so smudged and filthy, I had to clean it myself, at home, with Windex. All 4 of the wheels did not have caps on the valve stems. All the tires should have a PSI of 32 lbs. The front driver side tire has a PSI of 24lbs. The front passenger side tire had a PSI of 30lbs. The rear drivers side tire had a PSI of 26lbs and the rear passenger side tire had a PSI of 28lbs. I had to take the car myself to the gas station and air up the tires sufficiently. This Budget location is right next to a Monroe Muffler and this car STILL isn't serviced adequately. This has been the worst rental experience of my life and I think this should be brought to Budget's attention. The location at 582 Clairton Blvd is making your whole company look bad and something should be done about it before you lose another customer. I am posting this review on every social media site to call attention to this location. Best wishes, read more

This was by far the worst budget I've ever dealt with. They tried to add the insurance which i respectfully declined because we have collision on our personal auto insurance, the rep stated "don't worry the insurance is included with every car rental". How could you just lie like that and charge me an extra $50 after I already choose to decline? We also asked for an extension of one day. The rep stated it would be an additional $60 but they ended up changing the rate after returning the rental and charged $88. Whatever I won't complain about $28. My main concern is that I was charged $132 when we picked up the rental and when we returned it we were charged an additional $220. I haven't even brought up the security deposit. Spoke with customer service they stated they will make a case to have $213.00 returned to my account in 1-3 business days. Pray for me because you t overdrafts my account and I need me money back ASAP read more

BEWARE! The older guy at the counter seemed nice and said "ohh I'll upgrade your insurance at no additional cost to you." Then he proceeded to rush me through the four signatures so I didn't read the agreements. When I turned in the this car, I noticed my charges were $400 instead of $300 for the five days! I talked to the guy at the desk again (the same guy) and he had "no idea" what the issue was and directed me to call the customer help line. The customer help line informed me that the extra insurance - the one I was promised would be no additional cost - was what caused the discrepancy! Seems the guy rushed me through so I didn't catch it and he could get the kickbacks from selling extra insurance plans. Apparently there is nothing I can do about this charge since "the car has been returned" (odd policy... Once you see the final bill it can't be disputed) so this review will be the small satisfaction I can get. Hopefully you can avoid the same problem or this company altogether. read more

Rating OK if you do not mind being a victim. Do not accept the fuel purchase option. You will pay for a full tank of gas even if the tank is full or close to full. No refund options -- just a skru you without thanks. They are happy to steal your money and do not care. You lose and thats ok by Budget. Except, they lost one customer and if read more

WORST CUSTOMER SERVICE EXPERIENCE EVER!!! Booked a car online , the nearest available car was at this location. I reserved it, had a confirmation number and printed out the receipt of reservation. I was leaving downtown Pittsburgh at 4:30pm, with a reservation at 5pm. Since my GPS said it was 23 mins away, I called to make sure that they would be there till 5:30 as posted online since it was rush hour and I had to take a cab to this business. The guy heavily sighed, but assured me they'd be there. At 5pm I tried calling from the cab to double confirm they knew I was coming. No answer , I repeatedly called until my arrival at 5:20pm where I found the entrance locked. I knocked on the door and could see someone looking at me but they ignored me. So now, I'm out $30 for the cab ride there, and no car. Stranded in the middle of no where. I called the number on the door and spoke to somebody who transferred me to a supervisor with customer service. They apologized for the inconvenience and told me they would transfer my reservation to the Airport, reimburse my cab fare there, and honor the original price I booked the first car for. So I have to call another cab, and pay $60 to get to the airport. I arrive at the airport to find a man named Rich very grumpily working the counter. I tell him my story and he looks up my name, and sees it in the system. however, he claims my confirmation number wasn't real and no one informed him of the change. He then gets annoyed and tells me the first business that closed early was a franchise and it wasn't his problem since he was a corporate location. I asked him to call someone, to which he at first refuses. Then he agrees to call his "boss". He then shows me the screen and shows that the same reservation at his location would be over $600 and he doesn't want to honor the reservation transfer (that he still insisted he couldn't find) He then tells me he could do a managers special and get me something for $300 , but wouldn't reimburse the cab fares or difference, like I was told by customer service, the main reason I went to the airport in the first place. The man at the counter with a growing attitude and frustration that he had to deal with "other people's problems" then said my card wasn't working. So he couldn't help me, I said no problem and pulled out my Mastercard and said fine put it on this card. We go thru the whole process again, where again he is annoyed he has to punch everything in yet again and grumbles over how they're losing money on this. Then he types a few keys and said, nope this card isn't working. He never even tried the card. He throws his hands up in the air and says, there's nothing more I can do. I called my credit card company and they informed me in fact my card was valid with a 5k limit and nobody even tried to run it at the counter. So the man left me and my girlfriend stranded at the airport, with no car, no interest in calling customer service and didn't care the only reason we were there because the customer support told me to go there. So now it's almost 3 hours past my initial reservation time. I'm out $30 for the cab ride to the location that closed early, $60 for the ride to the airport, and stranded miles from home with no car that we desperately needed for the week. So it cost us another $70 for a ride home. So I'm now $160 out, sent on a wild goose chase for a $236 reservation with no car and we have to cancel our weekend plans due to no one in your company wanting to do their job the right way. read more

beware of Budget extra charges on toll roads. I called & they told me it was an additional 3.95 per day to use the etoll on the car, however, they don't tell you that they charge you the maximum of 19.75 even if you use the etoll only once. I'm not sure why they even list the 3.95 per day when everyone gets charged the 19.75. read more

DON'T USE! CANNOT BE COUNTED ON!Tried calling the counter everyday the week before our trip, but it always rolls over to their corporate offices who are unable to transfer our call, nor call them directly either. Our desire to speak to the counter directly was because our flight was due to arrive 30 min before the counter closed for the night. Over and over Budget ASSURED us they would not close-said they monitor the flight arrivals as they had our flight info in our reservation. Well, our flight was delayed in Denver, so we called Budget again, same assurances that the counter doesn't close if there are reservations in the system with flight info. Sure enough, we arrived 30 min past their their closing time and nobody was there-yet 4 other companies employees stayed late for their delayed customers. We met 2 other customers, with reservations, stuck with no car at 1am. Luckily Andrew at Hertz helped us out. Smaller car but matched our price. Never again, Budget read more

When I arrived at the check in counter on Saturday, May 30th, there were 3 customer service people. Two were helping customers. I was the only person in line ready to advance to the counter. Then a couple arrived, avoided the line and walked up to the customer service woman I was going toward. I said excuse me, I'm next in line to the customer service woman, she told me the couple only wanted to extend their contract and it would only be a couple of minutes. I was angry and let her know it. Twenty minutes later, a male customer service person, I think Brandon is his name, told me he can help me. Once I reached the counter he said, "Drivers licence as and credit card". That was my greeting! Once I completed my transaction, I asked Brandon the name of the woman that allowed the couple to walk up to her. He told me Lauren. She heard me ask, looked at me and said, "What Did I do?" I did not answer her. I travel quite a bit and will NEVER rent from Budget car rental again. Shame on the lack of customer service! If I could rate with zero stars, I would. read more

I hate to ever write a negative review, but after my last experience, maybe it will save someone from being stranded at the airport without transportation. I have been using Budget Car Rental Services for years and after my last experience will be looking for a new company to rent through. My reservation was made in July 2018 (for a December 2018 rental) and paid in full. Upon arriving at the airport, I was told that my reservation could not be completed due to only having a debit card, not a credit card, as this has been my standard traveling practices in the past. I was told that a new reservation would need to be made to rent a vehicle. Luckily, I wasn't traveling alone, so a new reservation was made with my boyfriend's credit card. Had I not been traveling with someone else, I would have been left without a vehicle, two hours from my destination, after already paying for a reservation. They then proceeded to charge the card $117.00 more than the initial reservation. After speaking with customer service, they stated it wasn't possible to honor the initial reservation or price that it was booked at. read more

My wife and I showed up with a reservation for a mid-size sedan and two car seats for our children. They gave us a Chevy Cruze that hadn't been washed and two car seats that looked like they came from the 80s. The car seats also didn't have any straps and buckles to secure them to the car. We went back to the help desk in the airport, and they paged the manager to come meet us in the garage. The manager saw the car seats, and said "I don't know where these came from; I guess some previous passenger just left them there." And these were the seats they gave us with our reservation! They proceeded to procure several other car seats, none of which had the proper straps or equipment. The manager seemed indifferent to the fact that the seats wobbled in place when installed, and in fact he said it was normal for them to be loose in the seat. The car seat for our infant had to be counterbalanced against the driver's seat, so we couldn't adjust the seat for the driver. Honestly, we didn't feel like we or the kids were safe with this setup, but after TWO HOURS dealing with the this mess, we just wanted to get out of there. I'm sure this whole experience would have been just fine if we hadn't had kids, and we would have driven away happy. But if you do happen to have one or more children, DO NOT TRUST THIS BUDGET. Bring your own seats! read more

Very dishonest salespeople here. M flight was cancelled from Pittsburgh to Ny so i decided to rent a car with them. The sales agent that helped me offered me "FREE" insurance coverage even tho i declined for everything. Come to see my Bill She charged me $15 for it even though she said it was going to be Free. This was the first of Problems. When i arived at the drop off location here in New York my gas was empty and the guy that works for budget here said if i want to fill it up myelf or if i want them to fill it up. I ASSUMED this was out of courtesy so i said they can fill it up. NEXT thing i know im Charged 9.89 a GALLON for GAS total bill of $170 just becuase i didnt want to go fill it up MYSLF accorss the street. HAd i been told i woul b charged this much i would have gone Accorss the Stree and filled up the Gas my DAMN self. Afterwards i was charged way more from my bank account than what my Bill stated and when i try contacting them i Keep getting sent to Customer Service and hey CANT HELP ME without me contacting the DIRECT Budget Car rental spot where i got the rental. Good luck trying to get in contact with them THEY NEVER PICK UP. This will b the LAST tIME i rent a car with his company. HORRIBLE Service and endless loops on the Phone you will never reach who you need read more

The car was completely broken and they gave it to us :) and were also incredibly rude when we told them about it. Our car wouldn't accelerate, had the check engine light on, some doors wouldn't open, and there was service steering. HORRIBLE experience. Would not recommend to anyone ever. read more

It's not too surprising that all the reviews but one gave Budget the same rating I did. This has to be the worst car rental company in the U.S. My daughter made a reservation to pick up a car in Pittsburgh when we landed. Unfortunately, our flight was delayed by about 8 hours (another story and a bad bad review for American/US Air). This meant that we would arrive at our destination at 3:00 am. She did her best to try to get through to somebody who could make sure we were able to get our car at that time. Of course, nobody was at the the counter when we arrived. However, Hertz had a guy there for their customers on our flight. We picked up the car 2 1/2 hours later. On the day before our return to LA, she lost the keys to the car. Both keys, which were locked together and inseparable. Why would this company hand over two keys that are locked together? This makes absolutely no sense at all. Even the tow truck driver said one of them should be kept in a lock box in the car. Now she will have to pay for towing and two keys that will cost a fortune to replace. NEVER RENT A CAR FROM THIS COMPANY. read more

I have told the budget agent to give me the lowest price possible on a economy (just for two ppl) at the counter and she gave me a final price around $ 200 for 2 days. She told me that their computer has the old ms dos (disk operating system) and is going to show me a break down with optional products declined. However when i started reviewing the items before signing, she has included loss damage waiver of 30.99/day even after telling her that i have my own insurance and i do not need optional services. She insisted me to take this or she will not rent me the car. It was early morning at around 2 am, it is obvious that i had no option but to take this car. Her name was Cynthia. She was trying to charge me as much as possible on all additional options. However i told her to remove all the services, but consistently denied to remove optional loss damage waiver. She lied to me and wanted to take advantage of the timing. Worst rental car experience i ever had !!! They do not care for the customer. Never rent with Budget. read more