Whenever I travel to the Chicago area, I fly to Midway Airport. I always rent a car from Avis and…read morehave never been disappointed. The employees (including the counter, check out, and check in folks) have all been professional, friendly and helpful. I have rented from other companies, although not at Midway, and I choose Avis.

Switch out the car i reserved For an e-car that I can not…read morecharge. Left it a quarter charged and dirty. Cheap company's offer cheap products. I was told sorry go all the way back to where you picked it up and hope they have another

Nothing to write home about, but a good experience. Pick up and drop off is pretty smooth on both…read moresides. The bus ride is a bit longer than it should be for the distance, but it was comfortable enough. The facility itself is fairly new, but it already looks outdated, which is surprising. It just needs better polish on things like the elevator, floors, etc. No complaints, though. Great selection of cars when I arrived. Staff was friendly and helpful.

The worst national I've been to. Signs everywhere telling you to go directly to the garage if you…read morehave Emerald Club, then you stand in line for 30 minutes for a car because they are short, only to tell you to go back downstairs to the counter to stand in line again. Terrible experience.

It's memorial day weekend I reserved this vehicle more than 2 months ago. I arrived at the counter…read moreafter about 15 minutes trying to find the location and there is NO CARS AVAILABLE! After 20 minutes they have a Durango but I have to call customer service cancel my original reservation and rebook for the Durango. Per customer service over the phone NO CARS WERE AVAILABLE! And to top it off the young lady working the counter 05/22 at 4pm, was rude and not helpful. Please don't rent from here!

Not satisfactory experience. ( pretty sure that this review will go into a void) Cars were…read moreoverbooked. The online reservations did not match the actual vehicle inventory. I was in line for over an hour to be seen. I rented an intermediate SUV, but they only had large pickup trucks. I took the offer. The check- in staff was professional and friendly given the circumstances. They provided a fuel credit due to the inconvenience. The pickup was too big for my needs. Difficult to maneuver. Many of the features that should be available on a large vehicle were not equipped or programmed, especially the parking technology. My car lacked wrap- around cameras to assist parking, proximity warnings when close to objects, or back up warnings. The back- up camera was imprecise. I had no functional trunk. My drop-off experience was poor. It was Easy to drop off. One agent was friendly and helpful. The other public- facing agents were uncaring or rude. My agent barely spoke to me and didn't ask basic questions about returning the vehicle. Offered no assistance. I also had bad experience with staff in preferred member area. Five minutes after returning car, I realized that I had missing items. The friendly return agent directed me to the desk agent. The desk agent was openly dismissive and rude to me . Suggested that that my reason for checking the car was not important. She was dismissive and didn't want to offer help. This is not an exaggeration. This experience makes me less likely to rent a vehicle from this vendor at that location.

Was first waiting in the actual Alamo line. No one was there. Then was told I had to go into the…read moreenterprise line. Then the Alamo employee shows up and takes all the people in front of me despite me being first in the actual Alamo line horrible customer service.

The people at this location have been great. Very friendly and easy experience. I called ahead to…read moreask so.ething and the person that picked up the phone was very nice. When I got here, everyone from pick up to return was also very nice. Later, Illinois tolls messed something up, but they were closed the day after Christmas when I found the mistake, as was Alamo custoner service....but this location was open, so I called and got a super-friendly and helpful person that helped me out.

This is an addition to my other review of Alamo:…read morehttps://www.yelp.com/biz/alamo-rent-a-car-chicago-7 Basically, Hertz stayed open past their closing time of 1:30am, so that when my Alamo MDW rental failed due to their error, Hertz allowed me to rent their vehicles past closing time. This is what Alamo should have done, but Hertz came through. The employee Alexis stayed to 2:15am assisting us, and it was a smooth process. So props to her and Alamo helping at 2:15am, preventing some late stranded passengers like us.

Zero stars should be given. While I don't fault the people directly at this location( they are…read moreemployees and have to follow Hertz's backwards policies in order to have a job). I do fault the business model of Hertz and how they falsely handle customer account transactions and information. It's the perfect run around game. No actual supervision or changes can be made when speaking to customer service on the phone or in person when you report errors about financial transactions. They say" we will send this to our back office" . Then the obnoxious amount of A.I automation from telling us "time to pick out your car( when the current lot had zero cars )", to the spammy amount of notifications, to when finally, someone emails you 14 days later from customer-relations@hertz.com to state" we don't see the errors on our end". It's a complete circle jerk just to hold on to funds when they charged them in error. Remember when folks used to " float checks till next payday"? That is Hertz current business model. You charged my cc $200.00 additional on a prepaid rental and refuse to refund my money? FRAUD as far as eyes can see. Stay away from using this company.

So I was just at the Chicago International Airport this past weekend and I typically do not prefer…read moreairports that have rental stations not attached but I will say that it was a 10 out of 10 experience. Was it busy? Yes do I anticipate car rental places to be busy, yes. What I appreciate specifically about Avis was that the line was long. They came out with snacks and waters and then once I got to the garage to pick my car. There was also snacks and waters so there was attention to details for the customer experience which is what I expect once I got to the counter I was in and out in 10 minutes so overall, I would rate the experience 10 out of 10.

Had a reservation at 11am at dollar car rental. Worst ever. They said car wasn't ready. That's an…read morehour ago. Person is counter was just on their phone. Place was not full at all. Never again!

Well for some reason I decided to try budget rental car rental and boy was that a huge mistake…read more... We had reserved a car 2 months prior fir our trip and also prepaid, and they didn't have any cars. They stated they only had full size trucks and we were going to downtown chicago. So they told us to wait until some type of vehicle gets returned @ 7pm at night on a Friday. Well we knew that wasn't going to happen. So after at least and 1hour we went over to the enterprise counter and spoke with Antonio. He said he could take care of us but we would have to make a reservation online. So we went to our phones made one for a simple standard size car and they took care of the rest. After waiting on budget for about 2 hours we were upstairs in a couple of minutes and picking out our car. Upstairs we told Bruno we were wondering if he had any other SUV type vehicles and he pointed over at the Chevrolet Trax. I said if it's newer I'd take it. I then asked what the up charge would be and he said there wouldn't be one he just wanted us happy. We sure were the Trax is small and rode a little rough, but was awesome on gas, and fit anywhere in the city. On the return of the vehicle the gentleman took a quick look at and in no time we were heading to the bus for the terminal. What a painless process. I don't think I will rent from anyone else when I come to Chicago ever again. Thank you Enterprise for saving our trip!!

My boyfriend and I had our wallet stolen, and both of our IDs were inside it. We immediately…read morecontacted Enterprise customer service to explain the situation and make sure we would still be able to rent a car. We called twice and clearly explained that he had a temporary driver's license issued by the Secretary of State as well as his passport. Both times, we were specifically assured that there would be no issue renting the vehicle with those documents. He even called again the day before the rental to confirm, and once again was told that everything would be fine. We needed this rental because we were traveling for his grandmother's funeral. After making multiple calls and doing everything we could to verify the requirements ahead of time, we arrived at the rental location only to be told that he needed his physical driver's license and that they could not rent the car to him. The entire situation was incredibly upsetting and frustrating. My boyfriend is already dealing with the loss of his grandmother and was understandably inconsolable after being told, at the last minute, that the rental we had repeatedly confirmed was not actually available to us. On top of everything, we are now out nearly $75 in Uber expenses just getting to and from the rental location for a vehicle we were assured multiple times we would be able to rent. If Enterprise had simply given us the correct information when we called, we could have made other arrangements and avoided this entire situation and the additional expense. Very disappointed with the lack of communication and the way this situation was handled. 1 star.

Even with a reservation made weeks in advance, I arrived to find out that there were no cars. So…read moreyou mean to tell me with all the information they collect, no one could text, call or email me to tell me that I'd be delayed in receiving a vehicle? The guy at the counter had no empathy, sense of urgency or fux to give. It's one of those moments where you just exercise some patience because you still need a car. After waiting an hour, I was asked if a Mustang would be ok. At this point, I really want to break up with them so I tell them guy yes. Get to the adjacent garage and began to take note of the existing damage on the car. Nothing alarming but nothing I wanted attributed to me. The car hadn't been cleaned out, off and the windshield was really cloudy. No big deal but the windshield washing fluid was empty. So back inside I go to talk to Mr. Unbothered. The representative who tracks incoming cars, took it and washed it, filled the washer fluid and tried to make me feel a little better about the situation. When I was waiting, I asked the agent how I'd be compensated for my inconvenience. He shrugged his shoulders and said the car I was going to be put in was an upgrade. I'm not a Mustang person so this rang hollow. I then insisted that he adjust the rental time to only reflect the time I had the car. He agreed and went back to doing next to nothing. I had no issues returning the vehicle. As a rule, I take a picture of the fuel and miles to be able to confirm that I did refuel it and no surprise charges occur. Keep in mind when you are arriving or returning to allow time to take the shuttle back to the terminal. Customer service is minimal here. No one answers the phone when you call and the in person experience leave something to be desired. I do plan to use other car rental agencies in the future as I was not happy with the experience at this location.

terrible service , mean and racist worker the worst company…read moreever never going back to them long time waiting

A lot. Check in process in MDW was inefficient. I hr to get…read moreto counter to verify reservation. They know how the number of reservations per day, staff accordingly. AND who lets people wait some more to be called again to counter to explain about gas , insurance etc? Hertz, get your act together. Customers know poor system and inefficiency. Make it better. It took almost 2 hrs to be out the door to claim our rental car. Too many unhappy Hertz customers today 6/18/26.

Rented a Nissan Rogue in LA and I loved it. Did a crossed…read morecountry ride with it and arrived at my destination (Chicago). Smooth car and didn't waste much gas on it.