Whenever I travel to the Chicago area, I fly to Midway Airport. I always rent a car from Avis and…read morehave never been disappointed. The employees (including the counter, check out, and check in folks) have all been professional, friendly and helpful. I have rented from other companies, although not at Midway, and I choose Avis.

This place is a haven for unprofessionalism first I went to rent a vehicle through uber a car for…read more a day after the diabolical confusion while returning the vehicle there was no car porter or transparency where exactly to put the vehicle that took about 45 minutes which unknown to me I was charged an additional day and additional hour fee and they lied and said I didn't fill the vehicle with fuel a lie Avis is a rip off I will never ever do business with this neanderthal tactical trash show I was charged over Three hundred dollars for a day rental in light of a 150.$ deposit .... enterprise would NEVER....I work hard for my money and I don't appreciate any one trying to take advantage of me am flabbergasted Stay away from this parasite blood sucking pseudo operation am done with taking chances with companies like Avis am surprised they have been around for so long ripping people off like it's a common practice Avis is Garbage smearing bile on people and still being in business is disturbing diabolical and ruthless y'all days are number utter ridiculousness

The manager jerk and should be fired. They refused to give me the car I had reserved because I was…read moreon a temp driver's license. I also provided a passport and older expired license. He said it was policy but that is BS since I rented at two other locations this week with the same id. I begged him for help and he laughed. I don't know what the issue really was (race?) but I will never rent at any National or Enterprise again. Your response is as pathetic as the service was. Like I said I just rented from national two days ago in St. Louis and from enterprise (same company) earlier this week. The manager could've done it if he wanted to, but he seemed to have some type of issue with me and thoroughly enjoyed screwing me over.

With airports so congested and air travel not easy anymore, the joy of picking up my car quickly…read moreand with no lines at Emerald Club/National in Atlanta made my day! This is the only way to rent a car at any airport.

Not satisfactory experience. ( pretty sure that this review will go into a void) Cars were…read moreoverbooked. The online reservations did not match the actual vehicle inventory. I was in line for over an hour to be seen. I rented an intermediate SUV, but they only had large pickup trucks. I took the offer. The check- in staff was professional and friendly given the circumstances. They provided a fuel credit due to the inconvenience. The pickup was too big for my needs. Difficult to maneuver. Many of the features that should be available on a large vehicle were not equipped or programmed, especially the parking technology. My car lacked wrap- around cameras to assist parking, proximity warnings when close to objects, or back up warnings. The back- up camera was imprecise. I had no functional trunk. My drop-off experience was poor. It was Easy to drop off. One agent was friendly and helpful. The other public- facing agents were uncaring or rude. My agent barely spoke to me and didn't ask basic questions about returning the vehicle. Offered no assistance. I also had bad experience with staff in preferred member area. Five minutes after returning car, I realized that I had missing items. The friendly return agent directed me to the desk agent. The desk agent was openly dismissive and rude to me . Suggested that that my reason for checking the car was not important. She was dismissive and didn't want to offer help. This is not an exaggeration. This experience makes me less likely to rent a vehicle from this vendor at that location.

It's memorial day weekend I reserved this vehicle more than 2 months ago. I arrived at the counter…read moreafter about 15 minutes trying to find the location and there is NO CARS AVAILABLE! After 20 minutes they have a Durango but I have to call customer service cancel my original reservation and rebook for the Durango. Per customer service over the phone NO CARS WERE AVAILABLE! And to top it off the young lady working the counter 05/22 at 4pm, was rude and not helpful. Please don't rent from here!

The people at this location have been great. Very friendly and easy experience. I called ahead to…read moreask so.ething and the person that picked up the phone was very nice. When I got here, everyone from pick up to return was also very nice. Later, Illinois tolls messed something up, but they were closed the day after Christmas when I found the mistake, as was Alamo custoner service....but this location was open, so I called and got a super-friendly and helpful person that helped me out.

What a great and smooth service. We rented a car to drive…read morearound Chicago and more importantly get to the Farnsworth House by Mies. We made it there... and in style. We were able to get an awesome sports car for our little adventure all thanks to the attendant. I will say that the customer service desk was a little meh... the lady that was there didnt want any interaction with humans, just get what you came for and leave. It was fine, didnt ruin our experience. But that is okay, The attendant made it all better! His positive attitude and cheeky smile made us feel comfortable and happy to be here! Rent from here! Its smooth, easy, fast, and a great experience.

This is an addition to my other review of Alamo:…read morehttps://www.yelp.com/biz/alamo-rent-a-car-chicago-7 Basically, Hertz stayed open past their closing time of 1:30am, so that when my Alamo MDW rental failed due to their error, Hertz allowed me to rent their vehicles past closing time. This is what Alamo should have done, but Hertz came through. The employee Alexis stayed to 2:15am assisting us, and it was a smooth process. So props to her and Alamo helping at 2:15am, preventing some late stranded passengers like us.

This is the worst Hertz location in the country…read more The staff here have decided to not stock and replenish vehicles in the President's Circle or Gold member areas because the weekends are "too busy". You book with the expectation of heading straight to a car, but in the end you have to wait in a long line at the rental counter. It's a misleading bait and switch, and no one here seems to care at all about clear communication or treating Hertz's most loyal customers with respect. When we finally got our vehicle, the gas tank was not full and we found a used bandage in the passenger side door. Renting here was a true nightmare for our family, and a mistake we will never make again.

I was looking at some of the previous negative reviews and they center around long lines and…read morewaiting or getting charged a higher price. We rented our car through Costco so when we got there we did not have to wait in the line downstairs, we went upstairs to the checkout and there was no line and it went very smooth. They did not have the Camry we were supposed to get, so instead they gave us a 4 door Jeep for the same price. It seemed like ok deal. Turns out the Jeep was a hybrid but the battery wasnt charged so it was like a normal car with small gas tank. We were not driving that much so it didnt matter. One thing specifically about Jeeps which I did not know, but should have expected, is the ride is pretty rough and bumpy. Now I know, I should not get one in the future. It was a nice looking car with plenty of space, just rough ride.

"I rented a car from Hertz from January 29th through January 31st…read more When I picked up the vehicle, I inspected it carefully and everything appeared to be in good condition. When I returned the car on the 31st, the employee and I walked around the vehicle together, and no damage or issues were noted. However, about two weeks later, I received a call saying the taillight was broken and that I would be charged $325 This was very surprising to me, especially because I purchased insurance coverage through the Hertz website at the time of the rental. Since then, I have called customer service multiple times trying to resolve the issue. Unfortunately, the experience has been very frustrating. I was transferred several times between representatives, and I felt pressured to pay for something that I do not believe I'm responsible for. To be honest, I'm genuinely upset about this situation. I feel like I'm being asked to pay for damage that was never identified when the vehicle was returned.

Rented a standard size suv, was about $70 a day. When we showed up and got to the terminal rental…read morecar garage after pre check in online the gentleman greeted us right away and lead us to the cars to choose from. We wanted something with lower miles but also economical. The first one we picked was a Mazda cx5 but it had a stragelighton the dash and we didn't want to chance anything so we switched for a toyota rav4. Thr car was great. It had about 25k on it but for a toyota that's nothing . The car was clean and fit the bill. Returning the car was also easy and we were back on our way to the airport in no time. Would recommend for renting from again.

The staff was amazing. Both the man helping us to grab the car after a long and late flight, as…read morewell as the nice young lady who took the car fr us when we returned it. It was a seamless process and they run this location more smoothly than a lot of others we use. Enterprise is our agencies affiliation corp that we have to use and so we have been using them for over 20 yrs for both work and non work related trips. We look forward to using this location again. I wish I had the names of the ppl who helped us, but I was so tired picking it up and dropping it off, that unfortunately, I neglected to catch either of their names.

Even with a reservation made weeks in advance, I arrived to find out that there were no cars. So…read moreyou mean to tell me with all the information they collect, no one could text, call or email me to tell me that I'd be delayed in receiving a vehicle? The guy at the counter had no empathy, sense of urgency or fux to give. It's one of those moments where you just exercise some patience because you still need a car. After waiting an hour, I was asked if a Mustang would be ok. At this point, I really want to break up with them so I tell them guy yes. Get to the adjacent garage and began to take note of the existing damage on the car. Nothing alarming but nothing I wanted attributed to me. The car hadn't been cleaned out, off and the windshield was really cloudy. No big deal but the windshield washing fluid was empty. So back inside I go to talk to Mr. Unbothered. The representative who tracks incoming cars, took it and washed it, filled the washer fluid and tried to make me feel a little better about the situation. When I was waiting, I asked the agent how I'd be compensated for my inconvenience. He shrugged his shoulders and said the car I was going to be put in was an upgrade. I'm not a Mustang person so this rang hollow. I then insisted that he adjust the rental time to only reflect the time I had the car. He agreed and went back to doing next to nothing. I had no issues returning the vehicle. As a rule, I take a picture of the fuel and miles to be able to confirm that I did refuel it and no surprise charges occur. Keep in mind when you are arriving or returning to allow time to take the shuttle back to the terminal. Customer service is minimal here. No one answers the phone when you call and the in person experience leave something to be desired. I do plan to use other car rental agencies in the future as I was not happy with the experience at this location.

they did not explain the charges and charged me for things I wasn't aware of and then when I…read morereturned car they were rude inside at the airport counter. will never use dollar, thrifty, or hertz again. the explanation I got was this is our verbiage you should have read it.

Rented a Nissan Rogue in LA and I loved it. Did a crossed…read morecountry ride with it and arrived at my destination (Chicago). Smooth car and didn't waste much gas on it.

A lot. Check in process in MDW was inefficient. I hr to get…read moreto counter to verify reservation. They know how the number of reservations per day, staff accordingly. AND who lets people wait some more to be called again to counter to explain about gas , insurance etc? Hertz, get your act together. Customers know poor system and inefficiency. Make it better. It took almost 2 hrs to be out the door to claim our rental car. Too many unhappy Hertz customers today 6/18/26.