Switch out the car i reserved For an e-car that I can not charge. Left it a quarter charged and dirty. Cheap company's offer cheap products. I was told sorry go all the way back to where you picked it up and hope they have another read more

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Reserved 6, 12 passenger vans for 3 hockey teams that traveled to Chicago. Prepaid for all of them in advance. After an hour long wait in line, was told that none of our cars were available. They were able to find 1 full sized SUV, and 3 minivans, but this still left us short by 24 seats for our players. Those 24 ended up spending $600 on 8 minivans to get to the hotel that evening. My minivan was absolutely filthy with bits of food, dirt, dried up liquids on almost every surface (see photos). Worse than that, I only discovered that the car had not a single drop of washer fluid while driving thru a snowstorm the next day. Most egregious, despite having already prepaid $660 for the 12 passenger van that I never received, I was charged $901 for the smaller, 7 passenger minivan when I dropped it off. Counter agent never gave me a contract / rental agreement and never informed me that I was going to be charged for the mini-van in addition to the prepayment that I had already paid. The absolute worst aspect of this entire experience, all 3 staff members could care less about their customer's experience. It was difficult to even get them to remove their AirPods when speaking with them. I usually use Avis as my preferred rental car agency, but will be switching to Enterprise or Hertz after this. read more

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The counter is soooooo slow and added about 45 minutes to my trip. I needed a 1-way rental from MDW to Milwaukee and thought I had plenty of time. I could have been halfway there by the time I got to the front of the line (which only had about 6 people in front of me) and then got to my vehicle. So bad! I wish National (my preferred rental company) offered a 1 way rental and I would have chosen them in a heartbeat. But I had to go off brand and choose this Terrible Avis Location. Never again! Avoid Avis! read more

This place is a haven for unprofessionalism first I went to rent a vehicle through uber a car for a day after the diabolical confusion while returning the vehicle there was no car porter or transparency where exactly to put the vehicle that took about 45 minutes which unknown to me I was charged an additional day and additional hour fee and they lied and said I didn't fill the vehicle with fuel a lie Avis is a rip off I will never ever do business with this neanderthal tactical trash show I was charged over Three hundred dollars for a day rental in light of a 150.$ deposit .... enterprise would NEVER....I work hard for my money and I don't appreciate any one trying to take advantage of me am flabbergasted Stay away from this parasite blood sucking pseudo operation am done with taking chances with companies like Avis am surprised they have been around for so long ripping people off like it's a common practice Avis is Garbage smearing bile on people and still being in business is disturbing diabolical and ruthless y'all days are number utter ridiculousness read more

Avis Car Rental - There are some dummy dummy here - Car Rental Near Me - Chicago, Illinois

This is a total disaster of an Avis/Budget location. I have traveled a lot, used many car rental companies, and the service here is beyond awful. Long line, rude & unprofessional staff, and they didn't have a car for me despite a reservation. They completely screwed up my travel plans. First, I waited 50 minutes in line, while it took several minutes for each customer to be assigned a car. Meanwhile, the lines (if any) were going much much faster at the Hertz, Alamo, Enterprise counters. After the long wait, it's my turn and I get treated very rudely and unprofessionally by LATHENIA. She says "next person come up." I walk up and go to hand her my DL and credit card. She says rudely "I'm not ready yet for you, I'll tell you when I'm ready." What??! No hello, just a rude tone. I then say "you called me up so that's why I was giving you my cards." She then escalates and says rudely "I have things to do before like log into the system, I don't need to take your verbal abuse." What??!! I then say, "what are you talking about? Why are treating me like this?" Then she continues to escalate and says "do you want someone else to wait on you?" I then say, "I want you to wait on me." To not bore you with the details, she continues her rudeness throughout, yet she accuses ME of 'verbal abuse' and says that she will "call the police on me." Again, what??! This woman should not be dealing with customers. A totally rude drama queen that can't take a customer not putting up with her rude crap. But wait, it gets worse. She then radios for my car. This takes several minutes. She then tells me that there are no cars and that I need to wait until a customer returns their car for my one-way rental. What??! I then ask to speak to a manager. When the manager comes out to talk to me, I start to talk about how rude LATHENIA was to me throughout, and LATHENIA comes out from the back room and pretends to be scratching her cheek while giving me the middle finger!! She did this 3 times! This is sooo unprofessional. I called her out for this and the manager said that they would be reviewing the video (camera right behind the counter). Honestly, the manager (David) was of zero help in resolving my issue, but he was at least respectful. This LATHENIA woman should not be allowed to deal with customers, and should be fired immediately for giving a customer the middle finger. In all my years, I have never experienced anything like this level of unprofessionalism. Avis/Budget should be embarrassed. Attached is a screenshot of another customer review calling out LATHENIA by name for rude behavior. Why hasn't Avis/Budget done nothing about this woman? I ended up having to take an Uber (at my expense) to O'Hare to get a car after all of this. BTW, the treatment I got from Avis at O'Hare was night and day versus Midway. Short line, short wait, pleasant service at the counter, and they honored my reservation. Do not EVER use Avis/Budget at Midway. Shame on me for not checking reviews prior to my reservation. read more

Avis Car Rental - Screenshot of Review calling out this rude employee by name - Car Rental Near Me - Chicago, Illinois

Easy booking for last-minute travel from Chicago to Cincinnati. Drove directly to the Avis at CVG where the car was accepted on Christmas Eve without issues. No snags or drama or long lines. Think it's helpful to mention a good experience since (understandably) sometimes the bad reviews have the bias of over-reporting. read more

Avis Car Rental - Avis rent a car - Car Rental Near Me - Chicago, Illinois

Horrible customer service. The staff was not very nice. When I went to locate my rental car, I couldn't find it because the parking numbers were on the ground. When I finally got to the car, it was extremely dirty both inside and outside. Even the windshield was dirty. Very disappointing and surprising read more

Cars are never ready and assigned. Even if you are Preferred or Presidents Club, you'll be waiting in line for the one agent in the booth. I'm waiting in line now and the booth agent has been missing for ten minutes. read more

Avis Car Rental - Get ready to wait. - Car Rental Near Me - Chicago, Illinois

This was by far the worst experience my family has ever had at a car rental location. We reserved an SUV online because we were traveling with six people and 13 bags. When we arrived, we were told there were no SUVs available and that vehicles are "first come, first serve." That makes no sense--what is the point of reserving online if it doesn't guarantee the vehicle type? While I understand that some issues may be out of the employees' control, the front desk agent's attitude was unacceptable. Whenever my mother asked a question, she was met with blank stares or a very snarky tone. My brother was required to keep his credit card in the pin pad for over 10 minutes, and when my mother asked why, the employee rudely responded with a short "yes," offering no explanation. We also experienced credit card issues and had to call the card company. Cell service inside the building was terrible. When my mother asked if service was better outside, the employee again gave no response. Throughout this process, the employee was frequently on her phone, which felt extremely unprofessional. Eventually, the manager came out. My mother asked to speak with him privately and explained the situation. He said he would speak with the employee, but instead of addressing the issue, he returned to the desk and laughed and mocked the situation with her, right in front of us. That behavior was incredibly disrespectful and unprofessional. After reading other reviews, it's clear this is not an isolated incident. Many customers report similar experiences, and it's also noticeable that management or the owner mostly responds only to positive reviews. Save yourself the stress and do not waste your time here read more

I waited a few days to write this review and let it go, but I couldn't let it go. I am disappointed with the disrespectful and unsettling experience I had at your Avis location at Midway International Airport (MDW) on June 7th at approximately 10:45 a.m. From the beginning to the end of the interaction, I felt disrespected, disregarded, and unsafe--particularly as a woman traveling alone. When I approached the rental counter and greeted the representative with a "Good Morning," he ignored my greeting and instead questioned why I was wearing a mask. I politely explained that I was pregnant and wearing a mask to protect myself. Rather than respecting my personal health decision, he proceeded to lecture me about how masks allegedly make people sicker due to "recirculating air" and that I should use a "breathing technique" instead. His comment was not only unsolicited and unprofessional, but it also made me feel judged and uncomfortable during what should have been a routine rental transaction. The situation escalated once I went upstairs to pick up my vehicle from spot B11, which was a Tesla; I was getting settled into the car when a man and a woman aggressively approached and accused me of trying to steal "their" vehicle. I was alone, on my way to a funeral, and only in town for one day. The man continued to argue with me even as I tried to explain that this was the car Avis had just assigned me. I did not feel safe, especially as I struggled to recall how to operate the Tesla. To create distance, I got out of the car, and while the woman went back to the desk, the man continued to accuse me of theft. I began speaking loudly, hoping an Avis employee would intervene--but no one came. Eventually, I remembered how to start the car and made the decision to drive away when I overheard the woman say on the phone, "Let her go." This incident was not just a simple mix-up--it was an avoidable and distressing situation that left me shaken and fearful. Had my husband been with me, I doubt I would have been treated the same way. This incident reflects a lack of professionalism and training among staff, as well as poor communication and customer safety practices. I asked for a manager when I was leaving and the agent said the manager was not in yet and she would pass my information along to her. I never received a call. read more

Whenever I travel to the Chicago area, I fly to Midway Airport. I always rent a car from Avis and have never been disappointed. The employees (including the counter, check out, and check in folks) have all been professional, friendly and helpful. I have rented from other companies, although not at Midway, and I choose Avis. read more

Absolutely horrible. Tia works for avis and will flirt with the people of her own color. But will be completely disrespectful to the opposite color. We had booked a car months in advance and when we got to the rental there was no car. We are stuck here for 4 hours and Tia won't help or do anything about it. HORRIBLE SERVICE read more

Can I rate a zero? Attendant placed drivers license in scanner backwards and the license was invalidated. I was refused car rental pick up. I asked for the manager, ROLANDO TRUJILLO, and informed him my scan was invalid and could they rescan my valid and current drivers license (that I just used to travel with through TSA), and he said "no I cannot and no you cannot have your car". My wife then politely talked to him and again stated my license was scanned improperly and could they rescan. He refused and became abrupt and extremely condescending, turned around and walked away leaving us stranded. I walked away calmly and sat down in the area for 15 minutes, until I saw a new attendant come off lunch break, then approached them and presented my license. He scanned it correctly. and of course it was validated and I secured my prepaid rental. After I secured my rental, I again asked to see the manager Rolando Trujillo, and he refused to discuss this manner with me and refused all communication or feedback regarding his attitude and despicable customer service. I proceeded to pick up my rental and my wife and I had a pleasant short vacation visiting family. I will never rent from budget nor Avis in the future and will discourage all of my clients and patients from doing so. Mr Trujillo needs an HR review and feedback toward his approach to customer service. Absolutely disgraceful approach, especially in this era and competitive market. read more

We've been in line for 20 mins. People in front of us have been in line much longer. Employees do one reservation and then leave the counter? Ridiculous. Customers were taking about how slow the line was and one employee was quite rude instead of apologizing or trying to understand. read more

Avis Car Rental - Line - Car Rental Near Me - Chicago, Illinois

FRAUD! FRAUD! FRAUD! No receipt provided at car return, and they charged me an additional $68 fuel charge even though the car was returned with a full tank of gas. Rental was made with stipulation it would be returned full of gas, and it was returned full of gas. Now, I get to either eat the cost, or waste who knows how much time contacting them. read more

Had a reservation 2 months in advance. Land after a 4 hour flight and they say they are out of vehicles!

Long lines, don't have car I reserved and prepaid, not enough people at the counter and the people there don't know what to do. I have never seen anything as screwed up as this is. Avis Chicago has falleb read more

The quality matches the price. Here's a breakdown of the experience. 10 out of 10 would not recommend. 1. Reservation for 6A when they open. Maps says they open at 6A. Internet says they open at 6A. They were not open at 6A. A woman was there but told me I should have a seat because it will be a minute. About 6:05, she comes out with windex to clean and I ask what time they open. She didn't respond. Was ignored. I told her I would like a response so I can plan my day, I'm working and have to get to where I'm going. My reservation is for 6A, and I need to go. She ignores me. So I start recording because this was insane and I needed to show others. She then freaked out and said she would not be helping and walked in back. She came back out and took the next person in line. Yes, there was a line of 4 people at this point. When she finished with that person, I stood in the way until she answered me, but finally a manager came down. He took me right away because there was no problem. Just the problem in this Avis associates head. 2. They did not have our two vehicles for our reservations. We needed two small topper 15 pass vans and had confirmations. They are like U-Haul, maybe they'll have something... maybe they won't. I had to leave and do the first run with my personal vehicle. It took three hours to get both vans to the location. 3. My van had so many problems. Engine light, brake fluid light, parking break disabled light, cruise control kept shutting off. It was very dangerous and distracting. I was driving a high profile musician and it was embarrassing. The van had no pick up which is not healthy for the quick paced Chicagoland area. As a professional driver, my industry depends on communication, reliability and dependability. If I have a van pick up at 6A, I'm there at 5:45A. They opened late, didn't have our vehicles and then gave us faulty vans. Made the day stressful and the whole experience was exhausting and confusing. I'm happy we mainly use real car rental places like Ace, Bandago and Chicagoland because they get it. They know the TV/Film and live events industries and the demands. Avis failed. Will probably continue to fail with employees making a problem where there is none. read more

I had a very bad and scary experience picking up my car rental that included fearing for my safety at the time of pick up at the counter located in Chicago Midway Airport. I am giving you my contact number so I can better explain everything that transpired as I was picking up the car and I had to drive the rental car illegally for three days and fear of not being able to get back home on my scheduled return date. The communication from Avis is very bad, no tried to contact me at all I did all the communication that included taking time away from my trip to initiate the search for my license three separate times. Very bad experience!! read more

1 week after I returned my rental, I got charged $450 due to a smoke smell. I have never smoked. We had a six year old and nobody smoked. The car did not smell of smoke! And then when I wrote them, the inspection report said "smoke" and that's it, I have no recourse. I have never been charged anything like this. It is clear that an employee or SOMEBODY decided to chill in the car and smoke and that f-ing sucks. So don't rent from here, at least for awhile, until that employee quits or is fired, whoever they are. You will end up with an extra $450 charge and no recourse. read more

Fast and easy! Needed a one-way rental to MN and Avis was my saving grace I arrived early Sunday morning with no line at all and was welcomed by a friendly, professional and efficient counter person. My rental was a Kia Soul, which was plenty big for my needs. The car was clean, comfortable and great on gas mileage. read more

I refilled the gas tank, but when I turned the car in, they still charged me $17 for fuel. They also refused to give me a receipt when I turned the car in, so I couldn't see the charge. I think that is theft by fraud, and wouldn't rent from Avis here again. read more

Avis Car Rental - Pickup gas & miles. - Car Rental Near Me - Chicago, Illinois

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Not that it matters to the company at all, but here it goes. I was again very dissatisfied with the car I received from Avis at the Midway Airport rental in Chicago. The windshield wipers shuttered, there was 1% oil life left, the brakes would grind, and one tire was at 29lbs. This has been happening with the car rentals I have made with the company over the last three cars. I thought I was supposed to be preferred. If I am preferred, I feel sorry for those who are not preferred. I told the check in person about the things wrong, and he said they always check things out before letting the cars out again for rental. Well if that is true, then why did I get yet another car that was sub-par? I am very unhappy with Avis. But again, I do not think the company cares whether I am upset or not. read more

Why is everyone so hard on the rental car companies? (One or two stars) I rent a car at least two times every month. That puts me in a fairly good position to comment on this subject, right? Avis, has my car waiting for me in a spot that they text to me. I walk right to the car rental area find the spot and get in the car (or type of car) I requested at the price I requested and drive away. The car is always clean and mechanically sound. Expectation met. Not sure what else I can say other than Avis does what I expect 99% of time and this location is great for pick up and drop off. The shuttle service to and from this location is also fine. No more than a five minute ride. Perfect! The only thing I find odd here is why did they make the elevator cars so small? So many people and the elevators get packed quickly. Four stars because every reasonable expectation is met here every time. read more

I rented a car here for a recent visit and I have to say that the service was disorganized and not very good. The office doesn't open until 7. You would think that a rental car company located at an airport would be 24/7 like any other international airports or even its cross town counterpart. So, even with that. The desk wasn't even open at 7 so I went up to the 3rd floor where there was another desk. I waited only to find that it was only for their Fastbreak/member whatever and was told to go back downstairs. Good news: the desk was open. Bad news: huge line and only one person working for both companies. It got so bad that the woman behind me went from complaining about the wait, to signing up for the fast pass and leaving to get her car. I should have done the same. At this point it was an hour after their official opening time, and someone else came in but she took her sweet time to go to the back, come back out only to return to the back and then FINALLY set up. I was the first one she helped and it literally took 10 minutes to get me to my car. Ridiculous. read more

Two of the sassy employees (Their names started with a Z and an S) were excessively rude to my elderly mother on Thanksgiving Eve of 2024. They'd clearly had a long day (they were sweating profusely and both seemed agitated when we approached the counter--perhaps a company pot luck gone wrong?), and they decided to take out their frustrations on my mother. I'm not about to let them get away with that, and that's when they swung into an elaborate and poorly orchestrated play-acting, sort of accusing me of being rude to them when they, in fact were the ones being rude. Miss S. (I won't put her name on a public review, but you'd better believe I spelled it out loud and clear for the Avis customer service rep and the regional manager when I called this morning, so hopefully she will be reprimanded in the future) even had the poor judgment/bad training to follow us upstairs to continue the argument. As you can see by the length of this review and all my other reviews, this was not an argument she was ever going to win. I realize this is probably just a shout into the void, but I'm also pretty sure that corporate reads and monitors these reviews so....I do hope Avis trains her replacement better, because I don't believe she will be working there too much longer. Mr. Z also needs to be fired for trying to be slick and talking under his breath, but you know what? He told me he's a grown man and is allowed to say whatever words he wants to, so I'll let corporate sort him out too. read more

One of the worst auto rental experiences of my life. I reserved an economy car. All they had available were pickup trucks and minivans. I was stuck with a massive, gas-guzzling Chrysler Pacifica. The gas tank was only 3/4 full, and I returned it exactly 3/4 full, but still got charged for seven gallons of gas. This is not what I expect from Avis. read more

They have no one to checkin your car.......you have to sit in this line for HOW LONG????? cuz I dont have a pen....to check it in myself....NO ONE would loan me a pen...pencil.....crayon ....NOTHING.... read more

Avis Car Rental - Ugh......make sure you have a pen or you have to sit here - Car Rental Near Me - Chicago, Illinois

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Despite the bad reviews mine went pretty well, Britany and Erika helped me answer questions and took care of any problems I had, and had no problem asking for a receipt. read more

ZERO stars! I had a reservation to rent a car at the Avis/Midway a couple months ago. Upon landing at Midway, I stand in a line for 2 hours, full of other people with reservations. But there are no cars. Because we were late for our event, I have to cancel our "reservation" and uber all weekend. Then my husband has a reservation a couple weeks ago. Has this vehicle less than 24 hours, drives under 100 miles total. But he's billed for $4,100 because they fraudulently record that he drove 14,000 miles. Do the math - it's impossible to drive 609 miles/hour. He's called several times - was told initially that the pending $4,100 would never charge his card. After it did, he was told it would be resolved quickly. A week later, WE STILL HAVE A $4,100 CHARGE ON OUR CARD FOR A 23HR CAR RENTAL. We will walk before we ever use Avis again. read more

Worst Avis experience I ever been a part of. Line is 30 deep and the agents have no sense of urgency. Just snapping their head back and forth and being rude to everyone. Need a whole new roster from management to the janitor read more

I usually have a decent experience with Avis. Not this time. I prepaid to reserve a car for a family visit, knowing it was Lollapalooza weekend and should go above and beyond to have the reservation secured. Avis took my money, got my confirmation. I'm Avis preferred and am used to just seeing my name on the board, getting to my vehicle and leaving. This time, NO names were on the board at all. Turns out the board was turned off. So I go inside. I'm blindly told by the only woman behind the counter: "No name on the board means no car." I tell her the board is actually turned off. She asks for my license, sees I have a secured reservation and tells me my lot number. I go there - NO CAR. On my way back, I run into another service person in the lot. I tell her there's no car in my space. She tells me "because we have no cars at all. Do you even have a contract?" I show her my confirmation number. She gets agitated, starts mumbling about "this is how they do sh*t around here?!" and storms back to the office, yelling at all the people waiting "We have NO CARS! No one does! You should've known it was Lollapalooza!" as if it's our fault. I tell her I can't speak for anyone else, but that's why I prepaid - to secure the car. She just says "Well, I can't make a car appear out of thin air! You can just take what we've got as returns come in, like everyone else!" Did I mention the lot was full of cars? That they were putting NON-preferred customers in, as preferred customers looked on in confusion? What's the point of being Avis Preferred - not to mention prepaying - if you're NOT? After an hour wait, she does find me an SUV, which I gladly took to get out of there. I cannot believe this is an AIRPORT location. I have had poor service at a neighborhood location, often because they have to wait for cars to come in from the airport (hence why I chose this location). I won't choose it again. Or I'll at least go to Hertz. read more

WORST rental experience!!!! I made the MISTAKE of giving Avis / Budget at Midway another chance. This is the worst staffed rental agency I have EVER encountered. Line is at minimum 30 people long with only a couple of employees working the counter. It's a Saturday MORNING 11AM!!!! The counter handles BOTH Avis and Budget with no dedicated employees to either service. I encountered this previously but figured they would have fixed the kinks by now. NO lines at National, Enterprise or Alamo. Avis / Budget KNOWS the number of reservations and times for car pickups. They should be staffed and ready to go. This is the epitome of POOR Customer Service!!!!!! Save yourself 1.5 hours of standing in line and go with another car rental company!!!!!! read more

My family rented a car from this Avis location. We are Avis preferred customers. Upon receiving the vehicle it was inspected no dirt or smell of smoke. It was clean. Upon returning the vehicle, we encountered a very rude employee as we were having issues checking the vehicle in via the Avis app. I received an email a few day later with a bill for detailing in the amount of $450. I politely emailed the company asking for proof of the cars condition upon return because we returned the vehicle the way we received it. Clean and fully tanked. My family is a family of non smokers but the company states the car had a smoke smell (excessive). My partner and I have never purchased cigarettes or whatever the supposed ashes could have come from. The images sent to us was a complete fabrication and a lie. We are in contact with a lawyer that can help dispute these outrageous allegations. The more research I conduct we notice this is not the first time this company has done this to their customers! It is a shame that multimillion dollar companies are taking advantage of innocent people with falsified claims and documentation. We will no longer use their services in the future. I would rate this location/company 0 stars but that is not an option! read more

There is no way to give zero star...otherwise I would! My wife and I had a reservation yesterday, October 28, 2023 (one-way rental) from Avis Budget at Midway Airport in Chicago. When we arrived to the car rental place, there was already a humongous line at the Avis counter. All other agencies were empty. My wife took a place in the line and I went to the other counters to see if I could get a car. All of them told me they were out of cars. While we were in the line, we started trying to see if any other rental agencies in the whole Chicago area had any cars. We were willing to take Uber to those offices to avoid being in a long line. Any open place was out of cars or were unwilling to do a one-way rental. It is worth noticing that there were only 2 women taking care of the long line. Later on, a guy came in and help a little. An hour or so of waiting and not moving that much, one of the ladies behind the counter announced that a manager was coming to talk to us...and nothing else was said. A woman sitting in a chair waiting for her husband to get the car was the one that broke the news to the few of us in an earshot: they don't have cars and are waiting for people to return them so they can clean them and put them back in the lot. After an hour and a half or two, the manager finally came to say that they had just received a truck load of cars and that they would be available very soon...but no time frame was given. He used the usual line "I just got here" to avoid answering more pressing questions such as whether we would receive any kind of discounts for the wait. He basically came to say, in a few words...you have to wait...period. By now we had already called my wife's sister who started driving from South Bend, IN after assisting to a funeral. She and her husband rescued us. We were in that line for 3 hours or more and never reach the counter...not that they had any cars to give once you got your paperwork done. This morning I tried to access the customer complaint section on Avis website. I was just looking for an area to type my complaint, but they make it too time consuming. I decided to call the 800 number. David took my verbal complaint, was very polite and offered me a coupon for a 3-day free rental that expires on Dec of 2024. I am very ok with that...3 hours for 3 days seems fair. I still don't know what was going on around Chicago yesterday that made impossible to find a rental car... read more

Any other rental car counter would have you in and out with a car in no time. We waited 40 minutes in line. No, it was NOT a crazy-long line. There were five people ahead of us in line. There was ONE counter open with one person working. It took an excruciatingly long time for the one employee at the one open counter to take care of each customer and their reservation. I know they had reservations because they waited the 30 minutes to an hour. But judging from their 1.5 Yelp rating, I'm sure we're not the first to mention this, and I'm sure Avis cares not at all. read more

Worst rental car experience I've ever had. Do not waste your time Trying to save money. Called with customer service the day before to make sure I would not end up stranded at the airport. Of course when I arrived to Avis, the information I was supplied over the phone was different than the information at the desk, and the situation I'd done extra work to avoid still happened to me. Thank you Avis for nothing at all. First and last time using Avis Preferred. read more

Lies. Stealing. Scamming. Returned rental to Midway. Got email receipt within an hour that was $70 more than I prepaid. They added prepaid fuel charge. I never asked for that and returned the car with a full tank. After wasting almost 2 hrs on hold and talking to different people. They say there's no proof it was full. My receipt said tank was full. Their response "We always put that." So now it's somehow my responsibility to prove i put gas in the car to get my $70 back. (I didn't keep a receipt as my travel partner filled the tank). What a scam. Will NEVER use Avis again. Customer Service is rudest I've seen in years. read more

The absolute worst experience I've ever had renting a car!!!! I received several Avis gift certificates through my employer's rewards program. I reviewed the rules and guidelines to use the gift certificates as I didn't want any issues renting the car since we were driving to Las Vegas to get married. We booked the reservation 6 weeks prior to our travel dates through the Countryside location. On the day of pick up, the employee at the Countryside location rushed us through the process. I had told him when we started the process that I had gift certificates to use, maybe he wasn't listening because next thing I knew he was swiping and charging my card over $1000 for the rental. When I asked how he was going to apply the gift certificates, he stated they don't accept gift certificates and refused to take them. He told us we had to cancel the reservation and use a corporate location at Midway Airport. So we called Avis customer service, per the suggestion of the Countryside rep, which made matters worse!! The customer service rep, Nicole, tried telling us that there would be an increase in the price for the rental through the Midway location. When the reservation was changed to the Midway location with the customer servixe rep'd help, Nicole changed it to a compact car instead of a full size sedan like the original reservation and added a bunch of add on coverage that we did not ask for. When we asked for a supervisor, she refused, stating we had to wait 24-48 hours for a return call, which never came. Nicole stated she notated our account and that a refund would be issued when the car was returned for the hassle. Well, that was a lie. Not only was my account not notated and no refund was given, but Avis charged my card an additional $500 when we returned the car!! When we called customer service again to inquire about the additional charges, they stated it was for add-ons(like personal property protection etc) which we clearly declined on our receipt!! Again, we asked for a supervisor and again were told we would get a call back in 25-48 hours. So now Avis has $500 of my money and is holding it hostage with no communication as to why. **The only positive part of this nightmare experience were the 2 employees at the Midway location(Rolando and Leticia) who went above and beyond to help us. They really bent over backward to make sure we got a car and were able to leave for Vegas on time!! They were compassionate and understanding of my frustration. Just a heads up, you need a round-trip airline ticket to rent from Avis Midway!! I WILL NEVER RENT FROM AVIS AGAIN. THEIR CUSTOMER SERVICE PHONE NUMBER/REPS ARE TERRIBLE!! read more

If I could give them 0 stars I would. I prepaid for my rental car when I went to Florida. Upon my arrival, we went to the counter and the agent checked us in. Low and behold it turn out he added more than $400 in insurance, etc. to my prepaid amount which was over $500. I told him I didn't want the insurance. My car insurance covers rentals so I didn't need it. He did everything so fast that I didn't realize what he was doing. So it cost me over $1000 to rent a vehicle in Florida. Ridiculous!! I will never rent from Avis again. The whole reason I prepaid in the first place to avoid situations like this. Never again!!! read more