This is an addition to my other review of Alamo: https://www.yelp.com/biz/alamo-rent-a-car-chicago-7 Basically, Hertz stayed open past their closing time of 1:30am, so that when my Alamo MDW rental failed due to their error, Hertz allowed me to rent their vehicles past closing time. This is what Alamo should have done, but Hertz came through. The employee Alexis stayed to 2:15am assisting us, and it was a smooth process. So props to her and Alamo helping at 2:15am, preventing some late stranded passengers like us. read more

Zero stars should be given. While I don't fault the people directly at this location( they are employees and have to follow Hertz's backwards policies in order to have a job). I do fault the business model of Hertz and how they falsely handle customer account transactions and information. It's the perfect run around game. No actual supervision or changes can be made when speaking to customer service on the phone or in person when you report errors about financial transactions. They say" we will send this to our back office" . Then the obnoxious amount of A.I automation from telling us "time to pick out your car( when the current lot had zero cars )", to the spammy amount of notifications, to when finally, someone emails you 14 days later from customer-relations@hertz.com to state" we don't see the errors on our end". It's a complete circle jerk just to hold on to funds when they charged them in error. Remember when folks used to " float checks till next payday"? That is Hertz current business model. You charged my cc $200.00 additional on a prepaid rental and refuse to refund my money? FRAUD as far as eyes can see. Stay away from using this company. read more

I do not like to give negative reviews, but I feel the need to do so with Hertz at Chicago Midway in order to warn others. My significant other reserved a car in advance, paid, and opted for the "skip the line" option. We arrived on time for our reservation when he received a notification that the vehicle would be delayed and to check with the counter. We did, and they informed us that there were no cars available, and it would be at least a couple of hours, but that they would place us in the queue to receive a car. An hour went by, and I saw no movement, but I checked the status. The women behind the counter said that due to circumstances beyond their control they didn't have vehicles. We waited another hour, and saw people get called up. I checked again, and they said that they didn't have any vehicles of the class we reserved. I asked if anything could be done to change the class; they said no. We waited for another hour, and saw another person get called who I thought arrived after us. I asked her if she arrived before us or after, and she said that she had arrived after us. I decided to do some research on this location, and saw all the terrible similar experiences on different days and time. At this point, I went to request to speak to the manager, and they said that we were next in line. I requested to speak to the manager anyway, and the lady said that the person would be on their way to speak to me. My significant other, at this point, started to look for a ride and went up to cancel the reservation. As soon as he got to the counter, the vehicle "suddenly" became available. We got to the parking lot, and it was full of vehicles of all sizes! What on earth?? I don't understand what happened here, but do yourself a favor, do NOT rent a car from them. read more

This is the worst Hertz location in the country. The staff here have decided to not stock and replenish vehicles in the President's Circle or Gold member areas because the weekends are "too busy". You book with the expectation of heading straight to a car, but in the end you have to wait in a long line at the rental counter. It's a misleading bait and switch, and no one here seems to care at all about clear communication or treating Hertz's most loyal customers with respect. When we finally got our vehicle, the gas tank was not full and we found a used bandage in the passenger side door. Renting here was a true nightmare for our family, and a mistake we will never make again. read more

Glacially slow on a Monday evening pick-up with only 1 staffer. Hertz charges more than enough to have more employees behind the counter.

If I could rate a ZERO I would . Hertz at Chicago Midway airport absolutely terrible customer service . Our vehicle was reserved and paid for. when we got there we saw our name on the board to pick up but no vehicles were there . There were at least 8 groups waiting and talking to a man that was in charge who seemed to care less. we told him we had a car reserved but he said "no cars are available wait in line as they come in " and no specific time was given . We cancelled and went to another rental who was able to get us the rental on the spot however it cost $100 more but we were able to get to our destination on time. We have used Hertz for work and personal for over 30 years but no more ! we asked for someone to call us back and zero communication. Horrible customer service ...Do Better!! read more

Absolute worst experience I have ever had with customer service because of Kenny Pratt ... was incredibly mean and didn't relay correct information. This company screwed me and over and left me stranded. Not a reliable company to do business with ever. Can't persuade customers enough to not do business with this horrible company, at least while Kenny Pratt is still working there. read more

I don't normally write negative reviews, but this experience was so poor that I hope it helps people avoid Hertz at Chicago Midway. I prepaid and reserved a rental, and when I got there, the woman at the front desk said it would be a minimum of a 20-minute wait. I was confused, because I rent cars all the time throughout the country, and I've never had this happen. Additionally, she was very brash, rude, and showed no consideration. Minutes later, a woman who was also waiting went to ask the person at the front desk a question, and she gave the customer an attitude. This is simply a sign of ineffective management and poor customer service. After I waited 30 minutes, a manager came over and said I could take a minivan right away at the same price. Why didn't the woman at the front offer me the same thing? He told us as if we should have known that already. The car itself was fine, and returning it wasn't an issue. On my extended trip, I rented from other companies without any delay or rudeness. Therefore, I will not be renting from Hertz again, considering there are much better options with better customer service and timely reservations. As for this specific location, I hope that management reads this and decides to train their employees on how to treat customers and organize their inventory. Until they vastly improve their operation, I encourage everyone to avoid Hertz at Chicago Midway. read more

Absolutely terrible service. This location is complete trash! Staff is clueless idiots at best taking their sweet time. Will not rent from Hertz ever again. Hour and waiting. Lady is taking 30-40 minutes per person. read more

A complete breakdown in the system left us sleeping on site. Why? Because they closed early (11:30pm), the app did not work, and the gate would not allow egress. Insane. There were 5 other customers that experienced the same lack of customer service and that slept at the airport and in the unlocked rental cars. The morning crew did not open the doors till 6:01 and then stated they had to "still get the computers running"...um, what ever happened to arriving 15 minutes before your shift to start computers, start the coffee for customers, make sure the waiting room is presentable, and to ensure yesterdays customers were taken care of? Never again, Hertz. Never again read more

At Chicago Midway, one of the busiest airports in the country, and ONE PERSON is employed here. That's it. Prepare for long lines and short patience!!!! read more

Hertz Rent A Car - At Chicago Midway, one of the busiest airports in the country, and ONE PERSON is employed here. - Car Rental Near Me - Chicago, Illinois

Hertz Rental Car - Midway Airport Horrible experience, rented in advance, paid in advance checked in online to avoid delay Go to location went to pick up car, no cars available in aisle assigned Questioned after three employees told me they could not help me Final employee with zero customer service skills tells me no cars now when they become available I was eighth on list Asked about a different car from lot said they could not do that I said I had appointments and could not wait Told me to cancel great way to help customers Went to cancel online and they gave me half of what I paid I had to call to explain after ten minutes they gave me full refund in 10 days Last minute rental at another company was $100 more So as customer I'm totally out pocket almost $500 for a two day rental Hertz totally sucks Customer service zero read more

Rented a car from Hertz for a little over a week while I was traveling to Chicago. I scheduled the return time to drop the car off at 2pm on 6/20 well before my flight which took off at 7:15am. Upon landing I get my receipt from Hertz and I see a $12 late return fee which was weird because I dropped my car off at 4:30am and it was a 2pm drop off. I called customer service to ask what the deal was and sat on hold for 30 minutes waiting for a customer service rep. Finally somebody answered me so I asked about the charges and he politely looked into it. After being on hold for a bit longer he came back and told me he would refund me the $12 late fee but could not give me a voucher for a future rental for the inconvenience. He also told me that they were making an EXCEPTION for this refund!? I asked what for since the car was returned on time, I wasn't sure what the exception was for? I find it super sleazy you're gonna squeeze $12 charge out of people for something that is factual incorrect. I'd like to know how many others have also been charged this fee when it was turned in on time? I got my money back, no voucher which is ok but Hertz won't be getting my money again. TLDR: they charged me a $12 late fee when the car was turned in hours earlier than when it was due. read more

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I get approved for a suv yet once I go in to pick up the rental they tell me last minute I got denied for the suv I paid for, waited a whole month and still no refund, I call the building and some guy working April.22nd at 9am answers the phone and as I tell him I still haven't received my refund and had questions about the refund and all he does is hang up and doesn't answer the phone after calling back 10x's, horrible how this company just hires anyone, if you don't like the job and hate working quit plain and simple you clown. read more

DO NOT RENT FROM HERTZ AT MIDWAY. I made a reservation to pick up my car at Midway at 11:45 pm. Tried to check in at 11:56 and got a message saying that I couldn't check in because they closed at 11:30. I went to the front desk where the attendant told me his "system" was down and there was "nothing [he] could do." Hey, hertz: if you can't check people in at 11:56, DO NOT ALLOW THEM TO MAKE RESERVATIONS AT 11:45. And if your system is down, don't leave people stranded in Chicago. The threat of being left stranded meant this was the single worst customer experience I have ever had in my life. I had to try two other rental car companies before I got to enterprise, which was able to rent me a car within five minutes. Much better service and much more helpful. To cap it all off, Hertz tried to charge me a NO SHOW FEE. Can you believe that? read more

Very disappointed with the service at this location. I am presidents circle with Hertz and have been a gold member for many years. The staff at this location were very rude and not helpful. Worst customer service I have seen in a long time. read more

Was physically assaulted by a Hertz counter employee after I attempted to question an erroneous charge they tried charging me after my reservation had been paid in full months beforehand. You can see his pose as he does to knock my phone out of my hand as I was taking this picture. Stay away from this location and Hertz in general. read more

Hertz Rent A Car - This is the Hertz employee who physically assaulted me at the counter. - Car Rental Near Me - Chicago, Illinois

Appalling customer service. The Hertz employee I had the misfortune of interacting with on the lot was disrespectful, condescending, and frustrating. Hertz didn't have a car for us even though we have highest status. I work in customer service and I tried to de-escalate to come up with solutions while he continued to yell at me. I understand the he was overwhelmed, but his poor attitude was not helpful. read more

What a joke. I have tried to rent here 3 times. Had reservations all 3 times for over a week. Only to get a car that morning to say they don't have any cars. Even as a presidents club member they don't care. read more

They need to put the $200 hold onto your reservation so you know you need that, and not think it's already there before going over on your credit card. read more

Very unprofessional experience. Front desk staff was screaming cuss words, talking amongst each other all while our reserved car took over 45 mins to "clean". Young lady with long braids was extremely rude and unhelpful. Do not go here if you are looking for anything remotely close to a positive rental car experience. read more

Barely 3 stars. How come the counter employee or counter manager could not see the original invoice details? Manager Special AAA discount is great if the counter did not want to add $400 to it at pickup. They could see it was a a manager's special but had no control of the add'l billing? Billing assured me no added charges to 1wk 188.04 5days at 26.89 ea. manager special. See counter charges attached. I called billing (and there is NO PROMPT for billing) and created Case 24870241 800-654-4173, Stressful waiting 12 days to return car to be billed plus 9 more to get the credit on the card. Billing was professional. The car had tags and great treads on the tires. read more

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Writing a review just to have a shout out to Taniel. She did everything she could to try and help me when I got to the rental counter later after hours and my reservation wasn't showing on the board. She went above and beyond. While I ended up having to go back in the morning (I'll see how that goes in a few hours) she made me feel like a valued and taken care of even after she'd had a long day. read more

My experience here was interesting. I've never had to check in and step to the side and wait to be called back to finish my paperwork. It was like Hertz was short-staffed. I waited for almost 30 minutes to get my car. Other than that, I do appreciate the kindness of the woman helping me. She was quite patient and had a great attitude. I was able to get my car smoothly and return it back in a timely matter. The car was clean and well-kept. read more

The best service, front desk was excellent as was the person who received the car at the end..

When I returned the car the guy was super friendly and chatty which is fine but it actually got me distracted and I left my nice water bottle in the car. My bad. But I've reached out multiple times and through the lost and found on the Hertz website and have gotten ZERO response. They would have found it, but I guess they don't care to help reunite customers with their lost items. read more

Disappointed but this was the Worst Hertz we've ever experienced at Chicago Midway... Honestly they deserve an award for the worst Hertz in the nation, honestly that's a quite impressive achievement. Apparently they don't hold cars when there's a reservation? I thought that's what a "reservation" is... And they lied about us not having a gold membership anymore? Haha WRONG! And aggressive and rude customer service. Honestly I think our rep was having a bad day so I hope he finds his inner peace, love, and respect Sad. But go Cubs! read more

STAY AWAY!!! I rented a car from Hertz and needed to add an additional driver. Customer service directed me to their Midway location, and that's when the nightmare began. Upon arrival, they demanded my passport, even though I had already provided my Real ID and driver's license--the same documents I used to rent the car. What happened next was outrageous: They trapped us inside the garage! Despite not renting the car from this location, the station manager, Will, treated us like criminals and wouldn't let us leave. We were forced to abandon the car two days before the rental period ended. This was one of the worst experiences of my life. I strongly urge you to avoid Hertz at Midway. The staff was rude, and their treatment of us was completely unacceptable! read more

I was excited to get on the road to my destination in great time but hertz notified it would be an hour wait for everyone picking up their car. I asked if this was normal and the counter lady said it depends on which day. I've never had this kind of experience at a rental car company. I called in customer service and they have shown they couldn't do anything. I would advise everyone to avoid Hertz especially at midway. Use any other of their competitors. read more

I would like to give 0 stars but Yelp says I have to at least try to be nice. Every single employee at this location is absolutely terrible at customer service and some of the rudest people I have ever encountered. Apparently no one here has any tiny speck of empathy or kindness in them at all. Don't bother. Ever. read more

I arrived right on time to pick up my car...but was told there would be no cars available for another 2 hours. This was the second time this has happened at this branch; there were a few people waiting around till their turn came around, and I shared the elevator with 2 more people who got stranded and changed companies. I was able to switch to another company for only a few bucks more, but I felt bad for those who did not have flexibility with their reservations. I have had good luck in the past, with this branch, so will hope that this will clear itself up soon and the company will allocate enough cars to this branch...meanwhile, the shortage seems chronic. read more

no complaints about the car. But 3 hours after the car was returned in perfect condition, my card was charged without permission for $ 50 as 'damages'. The car was returned to an agent - who walked around the car, opened the driver door to check mileage (?) and said we were "good to go". She generated a receipt with no damages noted and a minor $ 2.75 tax related charge. I have emailed customer relations, contacted via facebook and phone - other than a boiler plate "we will get back to you in 5-7 business days" - no resolution. I had reserved via AAA and bought insurance. Cannot make a claim since no details provided! read more

We had a reservation. At the counter we were told we'd have to wait 2 hours for an available car because no cars were available at the moment. I asked why. They said car is guaranteed but the time of availability is not - we could wait for hours. They told us just like airplanes and trains can be delayed, so are can cars. Wait... what? Right. More likely they over sold their inventory. read more

Terrible customer service from beginning to end. Front desk person was not friendly at all. I called the customer service line 3 times and was on hold for 20mins without being connected to anyone. The 4th time I was connected to someone after 30mins. Regardless, I was unable to change the car drop off location for some reason even though the website didn't have any notes about not being able to do that. Complete waste of time and energy read more

An evening of problems. First we were suppose to get the keys and go- as we paid everything ahead. the terminal wouldn't accept our card, a differ terminal did. Then we went to leave the garage with our 3 kids under 8 in tow. The garage wouldn't let us out bc they didn't give us our paper contract. By now it's 1 in the morning. We ended up turning the car in the same night and left to a hotel. I called 911 and 311 to get us out of the garage. There was no one on site and there was no one to help us online or on phone. Total insanity- I know we couldn't have been the first. read more

I canceled this reservation on 5/15. Today is Friday 5/28 and I have not gotten my refund. I was told that I would receive a refund within 7 days. read more

Hertz Rent A Car - I canceled this reservation. Today is Friday, May 28, 2021, and I have not gotten my refund. - Car Rental Near Me - Chicago, Illinois

When are you going to have more than one person working the counter, and why does this process take SO LONG for each party!??! Terrible customer service read more

Hertz Rent A Car - Car Rental Near Me - Chicago, Illinois

A person your company rented a vehicle to in association with Uber hit my vehicle on November 19, 2023. He didn't have his own personal insurance. So I had to jump through hoops for over a month calling Uber and other insurance company to find out who would be responsible for the damages done to my vehicle. Finally I got in touch with a guy by the name of Mr woods from hertz and he told me who would be handling my claim but they are backed up 15 days. Someone will contact me after the, about 30 days later a lady by the name of Michelle pritchard with esis insurance contacted me and started the claim process and was going to attempt to retrieve my vehicle from the tow yard. After she found out what the total cost of the tow and storage would be she informed me that her company would not be able to retrieve my vehicle because of the overall cost. Remind you that I've been contacting hertz and there claims department since day one of the accident and with there negligence or not being proactive for two months the bill was super high and I was told that there's nothing they can do for me. I had to come out of my own pocket $4800 to get my vehicle towed out of the tow yard which the tow was an additional $200. Before getting my vehicle back she told me that they were just going to deem my vehicle a total loss which I was fine with but days later she told me they couldn't do anything for me on that part either. So collectively I'm out of 5 grand plus a 2022 bmw paperweight that doesn't run and is just sitting on the city street collecting tickets. Wow this is so messed up. The crazy part about this is they are saying that since it's a multi car accident they can't do anything with my car but I've worked in the insurance field before and know that they can handle each car separately and if any other damage come about or they noticed about they can just do a supplementary Addendum to add more damages to the claims. They could pay me for my vehicle which she already told me was about 38 thousand dollars then add the 3 persons vehicle damage at a later date. Hell they are just going to sue their own uninsured driver for all the damages anyway so the idea of them saying their insurance policy can't cover everyone's vehicle smh how in the hell could a multi million dollar business not be able to cover around 50 to 60 thousand dollars in property damages that their driver caused. I don't think hertz understands the financial hardship they have put me in. Not only have I had to pay out of pocket for transportation over the past 5 months but they didn't nor even ask if they could provide me with a rental car while they figure out what's going on read more

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I have to say that this was one of the best Hertz experiences I've had in a long time. Given that the airport experience at MDW generally sucks, I was pleasantly surprised that this rental location exceeded my expectations. Nice job to their entire team for doing so. My disclosure is that I am a very frequent renter and am in their President's Circle Club which supposedly gets me an area to choose better cars and more premium service. Most of the time, the cars available to me are mediocre at best and I can't really tell that my treatment or experience is any better than anyone else's. At this rental, I had a good selection of vehicles including a really nice Suburban (which I did not take because I was alone and it would have felt a bit excessive) and a brand new Jeep Cherokee (had less than 250 miles on it) which I did grab. It was an awesome choice. Upon check out I was greeted courteously, given a bottle of water and my choices for no fuel or insurance options were confirmed. There was no attempt at upselling. The gate attendant simply confirmed that I had what I wanted. I was clear in under 60 seconds. It would be great if this was a consistent Hertz experience at all locations. Sadly it is not but the Hertz MDW crew on April 16 delivered. Well done! read more

I was very disappointed. You pay a premium for Hertz for ease of service and process, even if you're not a Gold member. Even super cheap providers like Thrifty and Enterprise have their lot staff accessorized with a hand held device to check you out and print your final bill. Not at Hertz in this location. The lot staff just checked my cotract, mrked off with a pen things such as full tank and mileage, and sent me inside to check out and get the bill. I had to go inside and wait in line with the contract marked up and it took me 10 minutes to speak to a desk agent. One bus to the terminal left and I had to wait for the next one. Almost missed my flight. Are you kidding me? Never again. read more