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    Enterprise Rent-A-Car

    3.1 (52 reviews)
    Open • 6:00 am - 1:30 AM (Next day)
    Updated over 3 months ago

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    Stalone H.

    We picked up a 2022 Jeep Cherokee for the duration of our business trip in Chicago. A few days after driving the car, the car had a malfunction; the power steering went out. I called Enterprise customer service to notify them of the issue and they immediately set me up to swap out the vehicle. On Google and Yelp, the Enterprise operating hours are incorrect for this location. They close at midnight instead of the posted hours. But besides that, the swap was super easy. The gentlemen and manager that helped us got us into another vehicle in a matter of minutes and we were on our way.

    Office on the 4th floor
    Amy S.

    Service was not available on the 1st floor. The sign sent us to the 4th floor. Customer service was great. Mathew helped us and let me choose the van color. Overall the experience was great. We were in and out in about 15 minutes.

    Calls to show 30min no answer

    I make appointment for 8am. After 40min wait I ask how longer it will be and employee get very rude and unprofessional. Pull car not dryed with 1/2 tank of gas and told me he has our conversation on video, what I hope he does to show his manager how he behaved. Also needed to change drop off at airport instead of Sanford N.C. location and was told to call before 6pm. Start calling at 527 nobody pick up phone for 30min. Very bad for Enterprise which I'll avoid on future

    Enterprise booth was closed on the 1st floor. There was a a sign that said go to the 4th floor. We followed the arrow to the elevator, arrived to the Enterprise booth and Rahim greeted us right away. We had chosen the "pick me" option when we booked on line. But, my husband I saw the Jeep Wrangler's parked outside and asked if they were part of the "pick me" option. Rahim asked, and for a small fee per day they said yes we could. Totally worth it. In and out in 10min.

    People waiting on Thanksgiving Day for more than a two hours for a vehicle.

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    2 months ago

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    9 days ago

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    10 months ago

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    3 months ago

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    1 year ago

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    10 months ago

    I thoroughly enjoyed myself rental car experience. Vaughn did an exceptional job and is to be commended.

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    2 months ago

    Nice and easy process. Employees were really friendly and took care of us. Great customer service all around. Shout out to Zierra!

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    1 year ago

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    1 year ago

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    3 years ago

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    3 years ago

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    Thanks for the review, Amy. We hope to see you again. – Lisa S

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    3 years ago

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    2 years ago

    Pretty good service. Arrived early in the AM and picked up my vehicle. Thanks to Nathan for quick and easy car delivery.

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    2 years ago

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    2 years ago

    Hassan is great and professional ! I would definitely recommend the location at countryside.

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    2 years ago

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    6 years ago

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    3 years ago

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    6 years ago

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    9 years ago

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    4 years ago

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    9 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    4 years ago

    Experienced racism at this location. Strongly advise going elsewhere for your car rental needs.

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    7 years ago

    Sent them an email at the address they requested on September 25 2019... no reply or response ..

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    8 years ago

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    “I would highly recommend Enterprise at the Midway and hope you get Justin!!”

    Mentioned in 7 reviews

    Read more highlights

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    Budget Rent A Car

    1.4(86 reviews)
    0.6 mi•Garfield Ridge

    It's memorial day weekend I reserved this vehicle more than 2 months ago. I arrived at the counter…read moreafter about 15 minutes trying to find the location and there is NO CARS AVAILABLE! After 20 minutes they have a Durango but I have to call customer service cancel my original reservation and rebook for the Durango. Per customer service over the phone NO CARS WERE AVAILABLE! And to top it off the young lady working the counter 05/22 at 4pm, was rude and not helpful. Please don't rent from here!

    Not satisfactory experience. ( pretty sure that this review will go into a void) Cars were…read moreoverbooked. The online reservations did not match the actual vehicle inventory. I was in line for over an hour to be seen. I rented an intermediate SUV, but they only had large pickup trucks. I took the offer. The check- in staff was professional and friendly given the circumstances. They provided a fuel credit due to the inconvenience. The pickup was too big for my needs. Difficult to maneuver. Many of the features that should be available on a large vehicle were not equipped or programmed, especially the parking technology. My car lacked wrap- around cameras to assist parking, proximity warnings when close to objects, or back up warnings. The back- up camera was imprecise. I had no functional trunk. My drop-off experience was poor. It was Easy to drop off. One agent was friendly and helpful. The other public- facing agents were uncaring or rude. My agent barely spoke to me and didn't ask basic questions about returning the vehicle. Offered no assistance. I also had bad experience with staff in preferred member area. Five minutes after returning car, I realized that I had missing items. The friendly return agent directed me to the desk agent. The desk agent was openly dismissive and rude to me . Suggested that that my reason for checking the car was not important. She was dismissive and didn't want to offer help. This is not an exaggeration. This experience makes me less likely to rent a vehicle from this vendor at that location.

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    Budget Rent A Car - Bad tires

    Bad tires

    Budget Rent A Car - Line length at 9 am

    Line length at 9 am

    Budget Rent A Car - Crazy!!!!

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    Crazy!!!!

    Hertz Rent A Car - At Chicago Midway, one of the busiest airports in the country, and ONE PERSON is employed here.

    Hertz Rent A Car

    2.1(140 reviews)
    0.0 mi•Garfield Ridge

    This is an addition to my other review of Alamo:…read morehttps://www.yelp.com/biz/alamo-rent-a-car-chicago-7 Basically, Hertz stayed open past their closing time of 1:30am, so that when my Alamo MDW rental failed due to their error, Hertz allowed me to rent their vehicles past closing time. This is what Alamo should have done, but Hertz came through. The employee Alexis stayed to 2:15am assisting us, and it was a smooth process. So props to her and Alamo helping at 2:15am, preventing some late stranded passengers like us.

    Zero stars should be given. While I don't fault the people directly at this location( they are…read moreemployees and have to follow Hertz's backwards policies in order to have a job). I do fault the business model of Hertz and how they falsely handle customer account transactions and information. It's the perfect run around game. No actual supervision or changes can be made when speaking to customer service on the phone or in person when you report errors about financial transactions. They say" we will send this to our back office" . Then the obnoxious amount of A.I automation from telling us "time to pick out your car( when the current lot had zero cars )", to the spammy amount of notifications, to when finally, someone emails you 14 days later from customer-relations@hertz.com to state" we don't see the errors on our end". It's a complete circle jerk just to hold on to funds when they charged them in error. Remember when folks used to " float checks till next payday"? That is Hertz current business model. You charged my cc $200.00 additional on a prepaid rental and refuse to refund my money? FRAUD as far as eyes can see. Stay away from using this company.

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    Hertz Rent A Car - Over a half hour wait just to be seen smh

    Over a half hour wait just to be seen smh

    Hertz Rent A Car
    Hertz Rent A Car

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    Dollar Car Rental - Car meet

    Dollar Car Rental

    1.3(116 reviews)
    0.0 mi•Garfield Ridge

    Even with a reservation made weeks in advance, I arrived to find out that there were no cars. So…read moreyou mean to tell me with all the information they collect, no one could text, call or email me to tell me that I'd be delayed in receiving a vehicle? The guy at the counter had no empathy, sense of urgency or fux to give. It's one of those moments where you just exercise some patience because you still need a car. After waiting an hour, I was asked if a Mustang would be ok. At this point, I really want to break up with them so I tell them guy yes. Get to the adjacent garage and began to take note of the existing damage on the car. Nothing alarming but nothing I wanted attributed to me. The car hadn't been cleaned out, off and the windshield was really cloudy. No big deal but the windshield washing fluid was empty. So back inside I go to talk to Mr. Unbothered. The representative who tracks incoming cars, took it and washed it, filled the washer fluid and tried to make me feel a little better about the situation. When I was waiting, I asked the agent how I'd be compensated for my inconvenience. He shrugged his shoulders and said the car I was going to be put in was an upgrade. I'm not a Mustang person so this rang hollow. I then insisted that he adjust the rental time to only reflect the time I had the car. He agreed and went back to doing next to nothing. I had no issues returning the vehicle. As a rule, I take a picture of the fuel and miles to be able to confirm that I did refuel it and no surprise charges occur. Keep in mind when you are arriving or returning to allow time to take the shuttle back to the terminal. Customer service is minimal here. No one answers the phone when you call and the in person experience leave something to be desired. I do plan to use other car rental agencies in the future as I was not happy with the experience at this location.

    terrible service , mean and racist worker the worst company…read moreever never going back to them long time waiting

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    Dollar Car Rental - Someone had fun before turning in the car

    Someone had fun before turning in the car

    Dollar Car Rental - And more junk

    And more junk

    Dollar Car Rental - Client counter at dollar car rental. Not busy no lines

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    Client counter at dollar car rental. Not busy no lines

    Enterprise Rent-A-Car - carrental - Updated September 2026

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