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    Dollar Car Rental

    1.3 (116 reviews)
    Closed • 7:00 am - 10:00 pm

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    Megan K.

    100% worst customer service ever. Workers were extremely rude and had zero interest in helping us or any of the other customers. One woman needed a compact car instead of an SUV which is what she ordered ahead of time and had to wait for a manager to void the transaction who was not on site and she had to wait for them. I was downstairs in the parking garage and they needed my ID while my husband was getting the car and instead of waiting the 30 seconds for me to ride up the elevator, they told him to get out of line, gave away our car and we had to wait for another one. Another woman was waiting with her baby longer than we were, which was about 30 minutes. Mind you, it was December. The lack of people skills by these workers was no lost on me or anyone else waiting.

    Car meet

    Well I git my car it was a late puck up heading to Indiana 30 min before I got to my destination hit a deer called after car got towed 4am they didn't get me a new car told me closest place to me is closed till Monday I called I'm still stranded told me I can get a car at 3pm I'm like I'm on vacation leaving in am no way to get anywhere and you can get me a car sooner so il get a car vacation almost over wow so did nothing but sit in room now have to find a ride 45 min away to pic up car bull crap so trip wasted doing nothing thanks will not rent from hurtz or dollar again

    Car handed to us dirty
    Armando M.

    Horrible experience no lines not busy just a bench of upset clients needing to get their car rentals. Had my car reservation at 3:30 it's 4:31 and my car is still not ready. No apologies no discounts no upgrades just sit over there we'll call you when we get one.... Never again will I use this business for my car rentals.

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    2 years ago

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    2 months ago

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    3 years ago

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    6 months ago

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    1 year ago

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    3 years ago

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    2 years ago

    Waiting over 30 minutes for my car to be ready. It was reserved an hour ago. DO NOT RENT FROM DOLLAR. Ever

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

    We reserved a car in advance, but they made us wait almost two hours.

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    4 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    9 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Sitting and waiting, it is taking longer to get a car as it did to fly from Florida to Midway.

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    3 years ago

    The security deposit was double what was reflected when booking. I already returned the vehicle, 48 hours later and still no deposit back..

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    2 years ago

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    8 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Stay away. The worst rental service ever. No cars and no one to help you. Waited forever! No apologies either.

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    3 years ago

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    Page 1 of 3

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    Review Highlights - Dollar Car Rental

    “Really loved the service by the customer service rep at the counter.”

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    Budget Rent A Car - 3 hour line at Budget. No lines at any other car rental company.

    Budget Rent A Car

    1.4(86 reviews)
    0.6 mi•Garfield Ridge

    It's memorial day weekend I reserved this vehicle more than 2 months ago. I arrived at the counter…read moreafter about 15 minutes trying to find the location and there is NO CARS AVAILABLE! After 20 minutes they have a Durango but I have to call customer service cancel my original reservation and rebook for the Durango. Per customer service over the phone NO CARS WERE AVAILABLE! And to top it off the young lady working the counter 05/22 at 4pm, was rude and not helpful. Please don't rent from here!

    Not satisfactory experience. ( pretty sure that this review will go into a void) Cars were…read moreoverbooked. The online reservations did not match the actual vehicle inventory. I was in line for over an hour to be seen. I rented an intermediate SUV, but they only had large pickup trucks. I took the offer. The check- in staff was professional and friendly given the circumstances. They provided a fuel credit due to the inconvenience. The pickup was too big for my needs. Difficult to maneuver. Many of the features that should be available on a large vehicle were not equipped or programmed, especially the parking technology. My car lacked wrap- around cameras to assist parking, proximity warnings when close to objects, or back up warnings. The back- up camera was imprecise. I had no functional trunk. My drop-off experience was poor. It was Easy to drop off. One agent was friendly and helpful. The other public- facing agents were uncaring or rude. My agent barely spoke to me and didn't ask basic questions about returning the vehicle. Offered no assistance. I also had bad experience with staff in preferred member area. Five minutes after returning car, I realized that I had missing items. The friendly return agent directed me to the desk agent. The desk agent was openly dismissive and rude to me . Suggested that that my reason for checking the car was not important. She was dismissive and didn't want to offer help. This is not an exaggeration. This experience makes me less likely to rent a vehicle from this vendor at that location.

    Photos
    Budget Rent A Car - Bad tires

    Bad tires

    Budget Rent A Car - Line length at 9 am

    Line length at 9 am

    Budget Rent A Car - Crazy!!!!

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    Crazy!!!!

    Hertz Rent A Car - At Chicago Midway, one of the busiest airports in the country, and ONE PERSON is employed here.

    Hertz Rent A Car

    2.1(140 reviews)
    0.0 mi•Garfield Ridge

    This is an addition to my other review of Alamo:…read morehttps://www.yelp.com/biz/alamo-rent-a-car-chicago-7 Basically, Hertz stayed open past their closing time of 1:30am, so that when my Alamo MDW rental failed due to their error, Hertz allowed me to rent their vehicles past closing time. This is what Alamo should have done, but Hertz came through. The employee Alexis stayed to 2:15am assisting us, and it was a smooth process. So props to her and Alamo helping at 2:15am, preventing some late stranded passengers like us.

    Zero stars should be given. While I don't fault the people directly at this location( they are…read moreemployees and have to follow Hertz's backwards policies in order to have a job). I do fault the business model of Hertz and how they falsely handle customer account transactions and information. It's the perfect run around game. No actual supervision or changes can be made when speaking to customer service on the phone or in person when you report errors about financial transactions. They say" we will send this to our back office" . Then the obnoxious amount of A.I automation from telling us "time to pick out your car( when the current lot had zero cars )", to the spammy amount of notifications, to when finally, someone emails you 14 days later from customer-relations@hertz.com to state" we don't see the errors on our end". It's a complete circle jerk just to hold on to funds when they charged them in error. Remember when folks used to " float checks till next payday"? That is Hertz current business model. You charged my cc $200.00 additional on a prepaid rental and refuse to refund my money? FRAUD as far as eyes can see. Stay away from using this company.

    Photos
    Hertz Rent A Car - Over a half hour wait just to be seen smh

    Over a half hour wait just to be seen smh

    Hertz Rent A Car
    Hertz Rent A Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(52 reviews)
    0.0 mi•Garfield Ridge

    Well for some reason I decided to try budget rental car rental and boy was that a huge mistake…read more... We had reserved a car 2 months prior fir our trip and also prepaid, and they didn't have any cars. They stated they only had full size trucks and we were going to downtown chicago. So they told us to wait until some type of vehicle gets returned @ 7pm at night on a Friday. Well we knew that wasn't going to happen. So after at least and 1hour we went over to the enterprise counter and spoke with Antonio. He said he could take care of us but we would have to make a reservation online. So we went to our phones made one for a simple standard size car and they took care of the rest. After waiting on budget for about 2 hours we were upstairs in a couple of minutes and picking out our car. Upstairs we told Bruno we were wondering if he had any other SUV type vehicles and he pointed over at the Chevrolet Trax. I said if it's newer I'd take it. I then asked what the up charge would be and he said there wouldn't be one he just wanted us happy. We sure were the Trax is small and rode a little rough, but was awesome on gas, and fit anywhere in the city. On the return of the vehicle the gentleman took a quick look at and in no time we were heading to the bus for the terminal. What a painless process. I don't think I will rent from anyone else when I come to Chicago ever again. Thank you Enterprise for saving our trip!!

    My boyfriend and I had our wallet stolen, and both of our IDs were inside it. We immediately…read morecontacted Enterprise customer service to explain the situation and make sure we would still be able to rent a car. We called twice and clearly explained that he had a temporary driver's license issued by the Secretary of State as well as his passport. Both times, we were specifically assured that there would be no issue renting the vehicle with those documents. He even called again the day before the rental to confirm, and once again was told that everything would be fine. We needed this rental because we were traveling for his grandmother's funeral. After making multiple calls and doing everything we could to verify the requirements ahead of time, we arrived at the rental location only to be told that he needed his physical driver's license and that they could not rent the car to him. The entire situation was incredibly upsetting and frustrating. My boyfriend is already dealing with the loss of his grandmother and was understandably inconsolable after being told, at the last minute, that the rental we had repeatedly confirmed was not actually available to us. On top of everything, we are now out nearly $75 in Uber expenses just getting to and from the rental location for a vehicle we were assured multiple times we would be able to rent. If Enterprise had simply given us the correct information when we called, we could have made other arrangements and avoided this entire situation and the additional expense. Very disappointed with the lack of communication and the way this situation was handled. 1 star.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Dollar Car Rental - carrental - Updated September 2026

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