This will be my last use of Budget. It has been difficult from the very start. When I made my reservation, they were not to charge my card at that time and they did. I canceled that reservation and made another. It took me hours and hours to have the charge removed from my credit card, including, contesting the charge with the credit card company. Additionally, There was fraudulent activity on my account from Budget. Upon arrival at the New Orleans airport offsite rental location, the rental counter was closed. You were required to go to a second counter in the garage. At that counter, there was a line of approximately 25 people and one service representative. It took us longer to obtain the vehicle than it did to fly from Orlando to New Orleans. In fact, some people in line left to rent from another company after canceling their Budget rental. There were little or no lines at the other companies' service counters. This 1.5 hour delay disrupted our plans for the evening. The vehicle that we picked up was not the vehicle that we ordered. It was not even in the same class. The fuel level was a little more than half though we were told to bring it back full. It was less than clean. Given the time waited in line, I was certainly not going to go back through that line to attempt to change vehicles, or report the low fuel. As you can see, literally nothing was as you would expect from a company like Budget. There are certainly no reasons for me to use Budget's services again given the above. read more

Holy hell I think this is the worst car rental service (and Budget experience) I've ever had. Where do I start? I get the paperwork done, I go to find "stall 17" to pick up the vehicle and there's a huge line of people standing in line for cars. There's 1 lady trying to get us all set but she was frazzled. I get talked into taking a car with a dinged windshield. I'm told I won't be charged for any damage in case it breaks, in which I'm thinking ok now this is a safety issue. Then I get put in another vehicle and it's an Uber and can't be used. I get the third car and it looks like someone just took it on a joy ride. Food containers left in it, dirty center console, and not a full tank of gas. Like truly WTH? There were several other folks around who had similar issues picking their vehicles up and we were all just dumbfounded. On the return, I return full of gas, with the trash still in it from before and get told I'll get my receipt via email. Nope, never did and had to call for the most basic of service. Not sure if the other rental places are any better but this...this ladies and gentlemen took the cake. read more

I arrived in New Orleans and originally was going to just ride share to get around town. But after looking at all of the locations and back and forth I'd be doing, I decided to get a rental instead. I'm very glad I did. There is quite a lot to do in New Orleans, and having a car came in very handy, even though parking can be a pain at times. I was very pleased that Budget Rent-A-Car was able to accommodate my last minute needs. They had cars available for a very reasonable price, the check in process was very painless, and the car was very clean and in great condition. Even returning the car was incredibly effortless. I enjoyed every moment from beginning to end with renting a car from this location. I definitely recommend anyone give this location a try when choosing a rental car service for your New Orleans travels. read more

NEVER reserve a Budget rental ANYWHERE. But especially at the New Orleans airport. Any Budget employee you encounter there is sullen, rude, non-helpful. They also don't care if they say your rental was returned empty, when in fact, it was full. Probably too lazy to turn on the ignition to see if it's full. I have had to spend hours on the phone with people who are clearly not located in this country and have such hard-to-understand accents that I have to ask them to please slow down so I could understand them. I've had to call four times to get reimbursed for the tank of gas they charged me for! They also don't state ANYWHERE in the initial reservation screen that your credit card will be charged over $600 for an "authorization fee". Trying to get a refund is a nightmare. I will NEVER rent a car from what USED to be a reputable company. Shame on Budget. read more

Worst experience ever at a car rental place. I have been renting car for work trips at least once a month for the last couple of years. I tried Budget after a long time as it was the best deal for the weekend without give any attention on the feedback, big mistake!! I got the car after waiting for 15 min at the budget location, normal as it was Sunday morning and they were shot staffed. I don't mind waiting but didn't like the fact that the van wasn't washed and was dirty from the outside. When I returned the van (different location, New Orleans) the employee was on the phone whole time. She didn't look at me, get into the can scan, waive and said, "You are all set". I wasn't expecting her to behave like that and was bit confused but any who get into my car and left for work. Couple of hours later Budget manager called and told me that I forgot to return the Key Fob and I have till end of day to return it otherwise they will charge me $250. I wasn't happy with her tone and choice of words but do realize that I was equally responsible as I didn't check/return the key fob. Few minutes later, the manager charged my credit card for the Key Fob, even though she told me, I have end of day to return the key fob. I immediately called Budget location and was put on hold and then the line got disconnected after few minutes. I called 4 more times afterwards and each time got voicemail. Called from my work phone and immediately got answered, put on hold and get disconnected! Drove back to Budget at my lunch hour return the key and ask for the manager to talk to and told she is busy, please wait. While I was waiting, the receptionist used her personal phone and talk to her via Bluetooth, with a low voice, where the manager walk her through the computer screen to take the charges reversed. After the call she just pretended that she didn't talk to her. I waited for few more minutes for her, to ask in person, why the budget employee didn't ask for the key fob? Why she was on the phone the whole time and didn't even greet me? And more importantly, Why she charged me immediately after the call? I am done with Budget/Avis as the experience of wasted time and lack of business etiquettes, professionalism and showing no remorse from the whole Budget team was just appalling! read more

After a 25 min shuttle process there was a reasonably long wait (another 15 min) to get an agent. There were many discussions by patrons about the undisclosed $200 deposit - this could be disclosed on the web site when making reservations. After receiving paperwork we went to the second floor to get our car. While waiting an hour for it to be delivered with my numbered hat on top. While waiting I watched one employee do his best to hide from customers by moving from one parked car to another. In that hour they didn't deliver a dozen vehicles. Couldn't tell you why they use this system. There are dozens of spaces right there to stock the vehicles rather that the one at a time nonsense. Many of the cars had dings, scratches and other issues when they finally got there so that the customers had to film etc. No paperwork was provided to these people. Unless you love killing time uselessly on your trip I recommend you use another agency. I would gladly pay more and save an hour or more of my time. read more

Check-in and drop-off at Louis Armstrong Airport - Consolidated Rent-A-Car (ConRAC) was seamless. My car reservation of a 3-row, 7 passenger SUV was exactly as described with a Ford Explorer. For "M/Yardi Gras" week, it was clear there were few, and perhaps no other, cars available without a reservation. I took a different flight because of the polar vortex in Texas - avoiding a layover at Dallas LUV field, with a layover in Phoenix instead. When I called Budget to inform them of the delay, apart from a hold delay, it was an easy conversation to update my flight number and my later arrival time, without a change in rate. I enjoyed every interaction with a human person on the phone, at the counter, and at drop-off during my Budget rental experience. I would highly recommend renting from Budget at MSY New Orleans in the future. read more

Budget Rent A Car - Car Rental Near Me - Kenner, Louisiana

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Upon arriving at the rental counter, I waited in line for 3 hours to get my car. There was 1 person working at the counter shared by Avis and Budget. It was the worst experience I've ever had while traveling. I will never rent from budget or Avis in the future. read more

You get what you pay for! I got in line about 11:15 pm and didn't leave until 1:45 in the morning. Having been to NOLA a few time, we selected a small car in order to squeeze in on street parking. Budget ran out of cars that I ordered 3 weeks in advance and was stuck with a huge Titan truck. Ever try maneuvering in the crowded streets of old NOLA? I go to the truck, it is in the AVIS parking lot next to a smaller car that I could have been provided. I inspect the truck and it has not been washed. It was full of dead bugs on the outside. After the long wait, I took it as is. They gave us no paperwork to document any dings or body damage so I recorded what I received and what I returned. My trip was almost perfect with the exception of my rental car experience. I will never use Budget Rent A Car in NOLA again. read more

Beware!!! There're no attendance to check in the car and the front desk will tell me to just leave the keys in the car. I did that after waiting over 15 minutes. 8weeks later, I received a claims letter for damages to vehicle while in my possession. WTH! The car has over 34k miles over a one yr period. I only drove 152miles, they are billing me for every scratch, dings, dents to the car. A huge headache now to have to deal with them and the car rental insurance. Don't think that you're renting from a reputation nationwide company, you'll be screwed if you didn't take photos/video of the car before you left the lot, and when you return the car. read more

Unbelievably slow customer service, first at the desk, where the woman taking care of us couldn't remember her PIN to log back on to the computer, to actually waiting in line to pick up the car. Instead of giving you the keys to the car and having you get it yourself, they drive the car over to you, which is probably why it takes so long. A frustratingly long process at a facility that's in the old airport, right next to the new airport, but still takes a 20 minute shuttle ride to get to. read more

Terrible service. Used budget rental car october 2024 in tampa. My holding fee was a little over $100 and I paid extra so a total of a little over $300. I paid extra for tires,etc just in case something bad happened. I was also told at front desk that there would be no fees for tolls due to the bad hurricane that had happened. One month later (November 15 2024) I still have not received my holding fee back on my credit card yet they have been taking gas fees AND toll fees off my credit card. (I filled tank to FULL before returning and was told there would be no toll fees) with back to back emails with Budget they tell me my holding fee was used to the other fees BUT I paid extra (up to the $300) for those fees so how is my holding fee being used for something I already paid for AT the desk???? I explained that multple times as well as asked about the gas but they PURPOSELY don't answer why they are taking money for gas and tolls, they ignore the questions completely and just keep talking about my holding fee used for other stuff that was already paid for. Extremely frustrating. Will never use Budget again. read more

I am very disappointed in Budget for charging $75 to change the drop off location by 10 miles with in the same city. This seems like an extremely high fee for something that should be free. I will not use them in the future. read more

Don't use them! They had the longest line of all the rental car place. There's 30 people and there's only 2 people. It takes 15 minute just to process 1 reservation. We are waiting for over an hour now and still waiting. #hownottostartavacation read more

I acknowledge that this is covid etc. It's still particularly terrible service. Once-in-a-life-time - never again. Super long line, one person working (I feel sorry for her). 1.5 hours wait (in addition to the local arrangement of commuting from airport) read more

There are two representatives to service all these people. We have been in line for over an hour. This is totally unacceptable and I feel sorry for the representatives who have to try and provide service being totally understaffed. read more

Budget Rent A Car - Long line at Budget Rental with only two representatives. There were no representatives at Avis to assist. Understaffed is an exaggeration. - Car Rental Near Me - Kenner, Louisiana

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I would rate budget a zero star if possible. Reserve a car show up at midnight and they have no cars. They have no excuse and make no concessions. They simply want you to go away and leave them alone. If you go to website you will see there is no plan to help a stranded traveler. Also note this pace is 100 percent unionized and they could care less. It's all about the worker not the customer read more

Horrible experience at New Orleans MSY Airport -- I would award zero stars if I could, and will never rent from Budget again. I had a confirmed reservation, pre-checked-in with driver license and cc information, and still had to wait in line for over 90 minutes. When I finally got to the counter the agent (one of only two, with a huge line snaking behind me) said the person in front of me got the very last vehicle. The entire lot was empty. No manager on duty. No communication of a potential problem. The only resolution offered was to write your name on a piece of paper, take an Uber (by that time it was 1 a.m.) then return the following day for a car (if they expected to have any?) and be reimbursed for the cost. Waste of time. read more

When we got on line, they didn't tell us they ran out of cars until about a half hour later and about 100 people were behind us. How can a car rental place next to an international airport be this awful? We eventually went to Hertz and they had a truck for us but waiting around for 2 hours to finally get going on our honeymoon and ruining one of our plans from the atrocious wait time was enough to make never use this company again. Hopefully others will follow suit and show them you can't run a company like this. read more

DO NOT RENT FROM THIS BUDGET/AVIS !!!!!!! THIS PLACE IS A RIP OFF AND THE CUSTOMER SERVICE IS A JOKE !!!!! THE PROOF IS IN THE PICTURES !!! They quoted me $198.00 on line then when I got there told me that with their insurance ( which I was told I had to get ) and additional fees it was going to be $585.00 I made a phone call right there to my Insurance and found out that was a lie and told them that and after tons of talking and me saying no I don't need that the price became $294.50 When I turned the car in the lady checking me in , who was so rude and nasty and had no answers and couldn't be bothered to talk to me except to shove a bill in my face for $ 860.00 and when I asked how it could be so much she said "cause it is , if ya got a prob wit it ya got go inside " I then walked inside all the while worrying about catching my plane and the lady said oh it's cause you didn't have a reservation and your a day late returning Yes I was one day late , but I did have a reservation and I showed her that . Then she said oh I guess you do sorry In the end after tons of talking to "managers" and major frustration and aggravation and running out of time to get to my plane I ended up having to pay $566.04 Btw I returned it with a full tank of gas and in perfect condition THIS PLACE IS A RIP OFF AND THE PEOPLE THAT WORK THERE ARE HORRIBLE!!! read more

Budget Rent A Car - Car Rental Near Me - Kenner, Louisiana

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I made my car reservation more than a month prior to my arrival in NOLA. This reservation included a booster seat for my son. Upon arrival, there were no booster seats. They only had a 5-point restraint seat. My son is too big for that type of seat but too little for a regular seatbelt. Going against LA state law regarding car seats/booster seats, they allowed me to leave without the proper seat for my son. My son was left riding unsafely in a car until I was able to buy him a booster seat. I later donated it to this branch, hoping another child would not be left unsafe. I have sent my complaint to the main office and branch manager citing state law. This is not the first time I have had issues with car seats at this location however, it is the worst. read more

What a nightmare! My plane landed at 11:35 pm. I walked to the rental building. Could it be any further from the main terminal or baggage claim?! I don't think the rental building could be any further and still be on airport property. I waited 2:10 to get to the counter. One agent closed up shop at midnight and LEFT. There were at least 30 people in line. The poor clerk at the counter had heard so many complaints. Poor baby; it wasn't her fault. She said it's like this every night. The other clerk leaves at midnight and our clerk is left with all the delayed flights. Angry people, traveling all day, exhausted, and she gets to hear every horror story. I finally arrived in LaPlace, Louisiana at 2:10 am. DO NOT UNDER ANY CIRCUMSTANCES RENT A CAR FROM BUDGET IN NEW ORLEANS!!!!!! I sure hope Budget gets their act together. All the other rental lines moved so quickly. I was tempted to cancel Budget and move on over to Hertz, but I was afraid I would get charged. Turns out I hadn't even guaranteed my rental with a credit card. You get what you pay for! For sure Budget gives you a great deal. Cheap!!!! I have a great car. Brand new! However, I was a terrible experience. You'd think the airport would provide a shuttle to the rental building. NO! read more

I flew in on Thanksgiving, November 24, 2022 just to find they had no vehicles. My whole family and I were stranded in the rain for hours. They had no real solution for me. We have been stuck in the city with no vehicle and a car seat. To top it off i still have not been refunded. read more

On two occasions with this company I have returned my car to discover that I was charged double the expected cost. This was due to loss/theft insurance applied to my rental without my verbal acknowledgement. I clearly remember declining the insurance, but I did not double check upon initialing the contract. One time may be a random mistake, but twice?.... I'm afraid these people are corrupt. Oh -- and the car actually broken down on me and would not start during my trip. AVOID!!! Update 1/10/18 -- On top of the deceptive practices described above, I received a bill in the mail today for the jump start needed of their crappy car, even though they tricked me into paying for the extra coverage!! read more

Thank you for ruining my birthday and making me miss a milestone birthday party. I called this budget about a Corvette convertible that was sitting available for rental when I arrived on 3/11/20 at the airport. I spoke to someone briefly about renting the vehicle and I advised that I would return on my actual birthday once I had an idea of what parking looked like at where I was staying. I called today at 4:24pm and spoke to Jasper and I was assured that the vehicle was still available and ready to be rented over the phone I was told the vehicle was $100 per day. I arrived shortly before 5:30 due to the excessive traffic and the vehicle was there I went to the reservation counter and began the rental process; I was advised that the one day rental for my birthday would be $306...obviously different that what I was told over the phone. I decided it didn't matter it was only one day for my birthday. I was ready to pay when I noticed that the price I was given was completely different than what appeared on the screen...the cost on the screen was almost $600 so I asked why it was different and Jasper went back to his screen to restart the process or whatever he did...meanwhile time was passing and I made mention that I was expected at my birthday part over 20 minutes away by 6:30 as I saw the clock ticking closer and closer to 6pm. I stood there another 45 minutes only to be told that I could not rent the car because it wasn't available. I was told by Briana the manager that she'd received an email late morning that that type of vehicle could only be driven to Atlanta and no where else and that it wasn't available for them to rent to be taken anywhere else...despite the fact that I'd already rented it and the only reason it was restarted was because the pricing was incorrect. So now I'm late to my party and since I was dropped off at the airport I now don't even have transportation to my party. I was offered a Range Rover which I declined or a Ford Mustang which I also declined. My regular personal vehicles at home are a Porsche Cayenne, BMW X5, and a BMW 745....I wanted to drive the Corvette convertible to my photo shoot for my birthday and you're offering me sub par replacements and insulting my intelligence with the incredible reasoning given for why I all of a sudden can't complete my rental. Needless to say I left and ended up with a white Camaro from Enterprise....not what I wanted but the service person had me taken care of and on my way in less than 10 minutes and mysteriously the Corvette was gone...hmmm. My thoughts on my experience... - I will never ever do business with Budget or any of its affiliates EVER again. - I believe that this act was perpetrated based on my race because it couldn't have been based on ability to pay. - I missed my birthday party and my photo shoot...that I traveled all the way from Kansas City, MO to have in New Orleans, LA...moments of my life I can never return to. Thank you for nothing...New Orleans birthday experience ruined. I hope someone from corporate reads this review. read more

I waited in line longer to pick up my reserved vehicle than my flight took from Texas. Only 2 agents for awhile, then they finally brought out one whole extra person. read more

Negative stars...they left hundreds stranded. How do you close knowing the airlines had major delays? No other rental place could take us because we did not have a reservation with them. I will never use Hertz again and will highly discourage anyone else from using them. They clearly do not care about customer service or their customers. They could easily track flights and make sure every last customer was taken care of but they shut down knowing their customers would only have Uber or Lyft as an alternative. We ordered one to get to our hotel but that is not practical for our entire visit and we had to wait outside in the cold for almost an hour because of the time. Not happy at all. read more

Worse experience in rental car history. First off when I returned the vehicle no one was there checking them in I guess being that I had an early flight but I parked in the rental car return line and left the keys in the car as instructed and with a full tank of gas two days later they say the car still has not been checked in which means someone there wasn't doing their job then they tell me it was already rerented just never checked in when I brought it back now a week later I finally get an invoice but they've charged me for a full tank of gas how do you charge me for gas when I already bought the car back on full but you wouldn't know that since apparently you'll never checked the vehicle in properly smh so unprofessional read more

This company sent me a letter stating I was being charged for damages on a vehicle I didn't damage! The CSR stated that they have photos of the damages from when I dropped it off. Yet the photos are not in the parking garage that I dropped it off in. The CSR also stated the vehicle hadn't been moved from where I parked it, but there are 2 miles added to the speedometer from when I left it! Watch your backs or you may get charged from damages you didn't create also!! read more

We have rented from Budget numerous times and have never had problems, but this last time they charged us 29.99/day for optional Loss Damage Waiver that they never asked us about. They would not refund because we initialized it. So I suggest you take the time to read through all the fine print and charges because they will apply additional charges without asking and have you sign and initial in 6 random places next to a bunch of different things. We found out this happened to others we know and their trip was in California so it's Budget in general. read more

Excruciating is the only word to summarize the process of renting a car here. After a long day, jet lag, hungry, and just wanting to get to our hotel, the last thing I was ready for was a rental process that moved slower than molasses. For being at an airport, you would assume they have an understanding that people that come here are on a mission to and from destinations and therefore should operate a little more swiftly and with better organization. It took about 30-40 minutes from start to finish; the line, the attendant who seemed irritated by any question or the need to explain, thinking you're finally done and going to the parking garage and your assigned vehicle is not in the space it's supposed to be in, and having to go back to get the correct information. Hot mess. read more

As a USAA member, I was able to get a great discount for a SUV, but the best part of that stopped at the price. The customer service is terrible. They did not have my Fastbreak reservation and one of the ladies acted as if she barely wanted to give me the SUV they had. I was already tired from having to travel due to a family medical emergency, my flight in was delayed, so I got there later than my reservation time, but they had no record of me at all. My drop off experience sucked big time when my GPS could not find their location and I called nearly non-stop for an hour, but they did not pick up their phones, so that I could try and find their location. Even calls to their customer service toll free number proved to be useless when all they did was transfer me back to the same location who refused to pick up the phone. When I finally got there, no one could answer my question as to why they didn't pick up the phone...I mean literally, they acted as if I didn't exist. When I rented w/Enterprise, they picked up the phone when I had to call to extend my rental. They carried my luggage for me (which Budget did not do, I had to carry it out of the car to the bus) and even picked up the pace when they saw I was running behind to catch my plane....Which unfortunately, Budget had no care at all, that I had been driving around for an hour looking for them. I even asked a cab driver for directions and he just told me to follow the directions to the airport that shows where to return the cars too....Which is accurate for the other car rental agencies...But not Budget. Yeah, you lost this military spouse, and her husband's business. read more

Please be sure to check, in detail, your receipt. We added fuel to the car prior to returning it to Budget Rent. However, we later realized that Budget billed us a Fuel Service charge. Dishonest and fraudulent. We will not patronize this place again. read more

Rented an economy car online from my home in California and open to pay on arrival. I rented the car for 2 days and was charged $75 per day for a $34 dollar per day car! To make matters worse, the Kia was a gas guzzler that used 1/2 tank of gas to go from the airport to my accommodations in New Orleans. For that I was charged $45 - more than enough to fill the tank if it were empty. When I called budget to question the charges I was given the run around. When I asked to speak to a supervisor I was told it would take 48 hours to get to speak to one. Terrible value, poor phone service, horrible customer care. The counter people were very good though. read more

Wow I really wished I looked at the reviews before I came booked with this USELESS Rental Service! I arrive to MSY airport only to be told that there no more rentals available. So I had to take a lyft to the my hotel. Then they put me on a waiting list to be called as early as 3:00am to come back to the airport to pick up a car that won't be cleaned nor inspected. Just Throw this ENTIRE Business in the trash! You should be ashamed to call yourselves a rental car service when you don't even have cars to service people. Casey Charles should be fired for her horrible customer service. How dare you give attitude to customers when it's your companies fault. Go find something else to do that doesn't involve talking to the public. read more

CROOKS! RIP OFF! I returned my rental car with a full tank of gas. However, my credit card was charged about $50 more than expected. When I called customer service I was told it was the fee for returning the car without a full tank of gas. They told me there was nothing that could be done to correct this, because the person checking in car recorded it as "not full". UNBELIEVABLE!! Had I checked Yelp prior to renting, I would've known they are crooks and would've snapped a picture of the gas reading upon pulling up to the Budget car rental return. Common sense: who in their right mind would pay 9.99 a gallon for gas when gas in New Orleans/Kenner is currently 1.97 a gallon? They do not care about returning customers and will pull a fast one on you. If you rent from here, be sure to take pics of car both BEFORE AND AFTER you return car. NEVER AGAIN WILL I USE ANY BUDGET RENT A CAR LOCATION. I have NEVER had this issue with any other company (hertz, payless, fox, or avis) read more

To pick up your car at the airport, you need to walk nearly a mile from the terminal to the car terminal. The car terminal is clean and nice, although not a lot of seating so families waiting to get their cars have little space. There was only one agent working the Budget rental counter, despite three people being behind the counter. There was some issue with the guy before us's reservation. The sole agent spent almost 45 minutes trying to resolve it. We were quickly able to get our car and we were off. With our car number in hand and rental agreement, we went up the escalator and into the garage. Quickly found our car and were on our way in a matter of minutes. The car was clean and newish. read more

This is the absolute WORST service I've ever received at a car rental location. I've now been waiting 30 minutes for "a car to be pulled around." Three people at the counter. Never more than one customer at the counter. I'll never use Hertz again. read more

Budget Rent A Car - Car Rental Near Me - Kenner, Louisiana

I did not have my original receipt which was a bit of a problem. This meant that instead of curbside check in I had to walk inside. Overall it was resolved very quickly. They seemed slightly understaffed but i think it was a peak time for them. Do not follow your gps directions to get back to this spot. It will send you on a wild goose chase. Just follow the airport signs. There is also a shell station very close by for last second tank refill It is also a bit of a walk to get to the terminal after you drop your car off and especially is you have luggage. read more

My experience at the MSY Budget gave me a great intro into how NICE folks are in the South! I'm a Fastbreak member, and the whole experience of getting our car was fantastic. I believe the uber-nice ladies who helped us on Wednesday, April 18, both the check-out and shuttle driver, were super. Just totally started us off on the right foot. They were out of the size (compact) we'd reserved, but happily let us choose a larger vehicle at no extra charge...awesome! Oh, and our check-in girl and shuttle driver on our last day (Monday, April 23) were both fantastic, too. Since we've decided to make our trip to New Orleans an annual deal, we will mos' def' be using Budget every time for our car rental needs :) read more