Tip-join Fastbreak and it will make the rental process a snap. Since we are members, we went straight to the shuttle and let the driver know we had a Fastbreak reservation. Once we got to the location, she gave us a choice of 3 Fastbreak vehicles available in the series we had pre-ordered. Presented our license and credit card to the agent at the gate and we were on our way within 5 minutes. A breeze!! The customer service reps are really pleasant and I will rent again from this Budget location on my next trip to Nola. read more

The employees knowingly trick the customers and charge them extra fees we obviously declined. The employee we dealt with was extremely rude and stated "you just need to sign the contract". Budget should be ashamed of how the employees conduct themselves and intentionally add extra fees on to your bill for the rental. We will be taking this up with the corporate office. After reading other reviews we now know we aren't the only ones to have had this happen to. Budget rental cars at the New Orleans international airport deserve no service what so ever due to their dishonestly and lack of respect for other people. read more

First of all you have to get a shuttle from the airport to the car rental and the shuttle did a loop around the airport to get there. We got in at 11 pm and there were two people to cover budget Avis and Payless. One of the employees said she had been there since 10 AM. We waited an hour and a half for 6 people to go through line. One guy came back because there was no car in the spot he had been assigned. Two others walked away without a car after staying at the counter for a long time. There were at least 15 people behind us. They were seriously understaffed and seemed to have a lot of issues. We used to rent from budget and we stopped and now I know why. read more

All night line at under manned Budget. Renters beware. One kid at counter who "can't call anyone for help." Wish we had the manager's number! read more

Budget Rent A Car - 1:25 AM and this is the Budget line. One worker who "can't call anyone to help him." An all nighter for these weary people. Renters beware! - Car Rental Near Me - Kenner, Louisiana

I rented a sedan and they gave me a smelly old suv. I said that I did not want an suv because I wanted a car that was good on gas. The rude woman at the front desk said that is all that they had. While walking back to the suv I noticed that SUV's were not "all that they had." Whatever. After a 6 hour flight we just wanted to get to our hotel. We got in the car and it smelled like a dairy farm and cigarettes. The floors were muddy and the car clearly had not been cleaned. Fast forward to after our vacation and noticed I was overcharged $100. Called customer service and waited on hold for over an hour for them to tell me that I returned the car an hour late and that was the late fee. I know I was not late returning the rental. I will not have to dispute this with my credit card company. Avoid this place. read more

I rented a car from the Budget/Avis on Canal Street and had no problems at that location. But I accidentally left my wallet in the car, and someone at the airport location called me to let me know they had found it and were holding it there. When I tried to call back, however, I never could reach the person who left the message, and none of the other people I talked to had any idea about how to find my wallet. After calling lots of times, I went in person to the airport to try to get my wallet back and was told only one person in the whole company would know where it is and she would be in on Monday. They took my number and said they would call me on Monday. I did not get get a call, so I drove back to the airport again and still there was no one who could help me. I gave my name again and still have heard nothing. I would understand if my wallet had just gotten lost. I left it in the car, and that was my bad. But they called me to tell me they have it, and now they won't give it back to me! This place is totally disorganized, and I would never rent from them again. read more

I will NEVER recommend Budget!! In my opinion, your customer service SUCKS and that's saying it very nicely. All I needed to do was drop off on Thursday instead of Wednesday. NO ONE was of any help! Y'all are ripping people off and fucking over people who are struggling!!! I will NEVER recommend Budget and I will NEVER choose Budget AGAIN!!! read more

Budget is messed up all over the world, im in new orleans and they are still with the right hand not knowing what the left hand is doing. I been here 2 days in row and yall worked the black lady with the blonde hair to death. I KNOW YALL HAVE TO BE HIRING OR SHOULD BE. read more

After taking a red eye flight from LAX I was greeted in the hallway with a smile by Budget agent Tanya. Even though it was 4am, she was so sweet & welcomed me to New Orleans. She took great care that I got a clean rental. It made my choice to rent with Budget very clear, she's provided excellent customer service. Thanks! read more

Would give zero stars if possible to Budget Rent A Car New Orleans Airport. After a weeks vacation I returned in a rental car with no damage. I get a letter 3 weeks later from a debt collection agency (contracted by Budget) claiming I damaged the car. The damage report was for 3 days after I turned in the car, with no issues cited by receiving clerk. Budget is trying to collect thousands of dollars for damage that I did not do that occurred 3 days after I rented the vehicle. Stay away from Budget Rent A Car. read more

At the airport, the girl at the budget rental car counter was very nice. She also happens to works at Avis since the two companies are owned by same parent. However, we were told my the bus driver, that someone hasn't worked at the counter for a while so customers usually have to figure out where to find the shuttle themselves. I guess we got lucky because we got assigned a car at the counter so the shuttle driver drove us directly to our car. The shuttle service was fast. We got a Nissan, which got great mileage. Also, there was no additional charge for a diff drop off place. read more

Fast break member who rents all over the us. Worst customer service i have ever seen. The 50 year old black woman treated me so bad i bought the insurance just so she wouldn't find any thing on the car and try and charge me extra. Do not rent from here catch an uber and rent for a city location corperate complaint number 27962305 !!!!!! read more

this place sucked. I arrived at the place and it was outside and the man ran out of paper so I had to walk down to the inside place and after i was standing in line the man said we might not have enough cars let me go count. and of course he didnt and i had a reservation and everything. so i had to go to a different car place. the service sucks read more

I had a very bad customer service experience at this location. I reserved a mini van, but initially was told that they did not have any vans? I lucked out that someone returned a van while I was waiting for them to offer me something else. I will say that the check out people were nice and helpful. But, at checkout there was an issue with my bill. I was being told information contrary to what Budget told me on the phone. Even after having Budget tell the manager Ray that what I was saying was correct they refused to resolve it. Very disappointing. read more

So much for Fast Break membership. And I guess since the woman behind the desk has no where to be she isn't too concerned about getting the rest of us out of here. Now I see why they have 2 stars. Hope my 1 star rating adjusts it accordingly. read more

If I could give -1 as a review, I would. Horrible customer service. Rep cancelled my reservation without my knowledge or consent and then cheerfully informed me that she would "honor" the original rate. She failed to mention the $150 cancellation fee that her action incurred. It took me two days, three phone calls, and five emails to resolve the situation. I've been renting from Budget for over 20 years. That relationship just ended. I suggest that anyone thinking of renting a car in New Orleans do the same read more

Paired with Avis at MSY's Rental car building. The process moved pretty smoothly, since I pre-paid for my car while making my reservations. After getting my GPS and confirming my info with a friendly staff member at the counter, I went upstairs to get my car. Make sure to validate your info on the way out. When I returned to the airport for my flight home, the staff member checking me in made sure everything was okay before I went to check in for my flight. read more

I am so bad about getting names; hi ever, the young lady at the counter tonight at 10:20 PM had more patience than anyone I know. She was very helpful with assisting me with a vehicle that fits my needs. She is definitely management worthy!!! read more

Absolutely the worst rental car place I have ever been. Poor customer service and a horribly run business. We pre-paid for our rental car online. We wanted to add an extra driver at the counter and they said since we did it online, we had to call them. The person on the phone said she'd have to cancel it and for us to go to the counter to rebook. We went back to the counter and they told us they were "closed out--no more cars"....I said what about the one we've had reserved for weeks that just got cancelled 5 minutes ago??? She just looked at me and said "closed out, no cars". So we had to go to Hertz and pay three times the amount. Then to add insult to injury, they charged us $150 cancellation fee!!!!! Never, ever, ever will we use Budget or Avis again. read more

Didn't realize Avis was part of Budget at the New Orleans airport. Rented from Budget before and promised i would never do that again. We made a reservation for a stand car ended up with a mini van after about an hour wait. If they weren't able to accommodate us they should not have taken our reservation. We can exchange the car if we want to go to Baton Rouge airport tomorrow! I am on vacation and don't have time to run around trying to get the vehicle I reserved. Poor service! Never again!!!! read more

Picked up a car rental from MSY. Convenient location next to airport. Easy 5 minute walk to pick up car. Problem is car was not cleaned and reeked of smoke. I don't know if the staff are concerned with the experience of the renter as far as future rentals. Avoid this company. read more

The staff at the location all had extremely poor attitudes. Literally each and every person working at the counter was snide, hostile, and clearly unhappy to be there. My husband and I were polite in spite of their attitude but opted to rent from one of their competitors. We did end up paying almost twice as much but ultimately it was better to spend more money in order to receive professional service from competent employees. read more

One of the worst experience I've ever had! I reserved a car seat through their affiliate site AutoEurope and when I showed up they told me they didn't have car seats. There was not even an effort to rectify the issue or a suggestion as to how to get another seat. All we were told is that they were out of them and the blame was solely on the third party company. Both manager and CSR were both rude, uncooperative and showed no compassion that our child did not have a seat. DO NOT RENT A CAR FROM HERE! read more

Rented car for one day, flew in from Dallas to New Orleans for a death of friend, only flight to return was from Gulfport, Ms(60 miles from New Orleans) the next day. Told agent, she said the total would be $ 310.00, which is a lot for a standard car, but I had to leave from that airport and agreed to that charge. Well returned the car full tank with 100 miles driven on the car and my bill WAS $610.65!!! Still in shock!!! Hopefully someone help with this, will up date!! read more

This has been a horrible experience. It's 2AM and the customer service is spending 30 minutes. Went to National and cancelled the Budget.

I rented a car on 03/23/2018. While inspecting the vehicle prior to driving off, I noticed pre existing damage to not only the body but the windshield. I took pictures of the damage. I returned the car 5 days later, dropped it off & went on my way. 7 weeks later I receive an email from Budget, describing the damage to the vehicles windshield, along with an estimate of repairs for $241. I had 7 days to respond, or they were going to charge the credit card I used to rent the vehicle the $241. I contacted customer service, and informed them they picked the wrong guy this time. I still had the pictures of the damaged vehicle & cracked windshield on my phone. I sent them the date & location time stamped photos of the broken windshield, thank goodness I kept them for whatever reason I don't know. Had I deleted those photos, I would have had zero recourse to use against this claim. I received a letter a few days later stating that the case was closed. I wonder how many poor unfortunate people got caught up in their STING. I will never rent from Budget again. read more

I will NEVER rent from Budget again. I was informed upon arrival that I basically had to purchase the coverage to cover the car because they no longer billed car insurance companies. If I did not purchase the additional coverage, my credit card would be charged for any damages to the car. I have not ever damaged a rental but always felt secure knowing that my private auto insurance had me covered just in case. I had to pay an additional $27.95 per day for their coverage. Budget and whomever are its partner just lost a customer. I would have went with a different company but unfortunately it was too late for me to cancel. read more

Pretty shoddy customer service, and if you have "Budget" in your name you really shouldn't be allowed to charge $7 for every gallon of gas the driver forgot to put back in the tank. read more

Yikes. I'm a Fastbreak member, so I head directly to the garage. My contract and vehicle assignment aren't in the Fastbreak rack so I get in line behind 4 other people. It's about 10-15 minutes until it's my turn. I get my contract and my car is fine, but I paid for XM radio and the car doesn't have it activated. So I get back in line, this time behind 7 other people. It's a good thing I didn't have somewhere to be. Why offer a Fastbreak benefit if the car isn't ready or equipped as I pre-paid for? read more

The car was clean and reliable, however the return process was not customer friendly. The receipt printer did not work and I was charged an extra $14 for fuel which WAS NOT MENTIONED at the time of return. Turns out that there is a clause hidden in the rental contract that states you need to provide the gas receipt, but NO ONE MENTIONS THIS. I filled the tank 15 miles away from the airport and the gauge was 100% FULL on return. I have rented many times from other companies (mostly Hertz), and I have never experienced this issue. Budget lost a customer. If you rent from Budget at this location be sure to save your gas receipt. ***edit*** After some research it appears that requiring the gas receipt is apparently the new industry standard for most rental companies. I'm still disappointed that the Budget employees did not mention this at any time. read more

Fortunately I read these reviews prior to arrival. ALL car rentals are done in a separate building. Not a bad walk but it's on the opposite side of the airport. My attendant was very helpful. I confirmed that I need to have a gas receipt upon return! Be mindfully that YOU will do a walk around of the vehicle alone so it's probably best to do a very thorough job. My sheet was completely full of X's to indicate damage. Return was very easy and timely. Of course the attendant took time to go over my vehicle and point out damage. I told her I didn't do it and showed her my sheet full of X's.....that was the end of discussion. Hope this helps you! read more

What terrible business driving this location. I went to rent a convertible booked through a third party site and because I had a Visa credit/DEBIT card they wouldn't rent one to me. Mind you it wa for a total of 6 hours and I had bought the extended insurance. Poor business sense here. I feel bad for others looking forward to a happy experience and walking into rejection. read more

DON'T DO IT! GO ELSEWHERE OR YOU WILL BE SORRY! They ended up charging me a $100 day for a local economy car! They said it was because supply & demand & that will never change. THAT'S ROBBERY! DON'T EVER EXTEND - THEY WILL BEND YOU OVER. All calls go to international call center - never can talk to local office. They just don't care how they do. Takes about 20 minutes to speak with a human. I have used them in the past with no incidents - but won't ever use again. read more

3 clerks at the desk and it still took us over an hour to get a simple van. The worker at the desk had us call customer service twice...us not him... to fix our reservation as he sat there on his phone with no remorse or care as told by his attitude and lack of articulation. Even to foreign customers he was rude and short. If the booking wasn't already paid for we would have walked....even to our destination. read more

Now THIS is how you start a vacation! Other car rental companies take note.....THIS is the way to do it! First you get to walk six miles to the brand new car rental facility, because New Orleans cares, and wants you to be healthy. Then, when you get there, instead of checking you in at the nice air conditioned desk, Budget sends you right upstairs where the cars are.....where it's 80 degrees with 98 percent humidity. At midnight. Once there, you get to join a looooooooong line of extremely jovial people, half of whom are on the phone trying to book with another company. At an average rate of 10-15 minutes per customer, you will breeze through this line in about an hour and a half! Thankfully, they prepare for busy holiday weekends by staging two whole people in the both to service the 80 people in line! And they don't clutter the area up with those ugly boards that send preferred members directly to their cars, so EVERYBODY gets to enjoy the line! Yay! Thank you Budget, for helping us realize that it's worth the extra $50 to rent from somebody....ANYBODY....else. read more

DO NOT RENT from here. We have had nothing but trouble with them. Our car broke down on the way to the airport. They charged us for not filling up the car (which we couldn't because it broke down) but also charged us for another 4 days because the car was in the shop so it wasn't returned in time. We were told by the Budget roadside assistance to take a taxi to the airport and we would be reimbursed once we arrived. Sean the manger of Budget won't return any phone calls and it has been a very large hassle. If you need a car I would rent from anyone else. read more

Picked up a car at New Orleans airport with a scheduled drop off the next day in the city center. Was told the drop off office closed at 5. I arrived at 3 only to find it had closed at 1 with no after hours drop off. Was charged an extra day for the misinformation I received. Lousy car rental agency. Did nothing to try and help me resolve this issue. read more

I will never ever ever use Budget again! I called Monday morning to ensure that A.) I could pick my rental up at 1am, and 2.) there would be a car seat available for my 2 year old son, which I specified when I reserved the rental a week ago. I was told "yes, we're open 24 hours." Our flight arrived at 1am Tuesday morning. We retrieved our bags and proceeded to the rental counter. I was informed that no car seat would be available until the "department that handles car seats opens at 4am." The counter agent, Deborah, shrugged her shoulders and tried to direct me to the nearest 24 hour Walmart in Kenner to "just buy one. It'll be cheaper than renting one anyways." I was INFURIATED that she suggested I take my 27 pound child in a car without proper safety restraints because the store was "only 10 minutes away." After being stranded at the airport for 2 hours, they finally found a car seat upstairs, and if someone had just taken the time to look, I would have reached my destination sooner. To add injury to insult, they tried to give me the most raggedy, banged up, smoke-smelling, Jeep they had. When I was unsatisfied with the vehicle, I tried to downgrade from a small SUV to a full sized vehicle. I was told that I was not allowed to downgrade, because the rates have changed since I reserved my rental. I had to cancel my reservation, and book a new reservation that cost $150 more for fewer rental days. I reserved my rental through the Southwest Airlines rapid rewards program that provided a great rental rate. To say that I am disappointed is an understatement. I will call Southwest Airlines today to inform them of my terrible experience, and inquire about why they would offer coupons for this company with such a horrible rep and horrible customer service. I was advised to break the law AND risk my child's safety because neither of the 2 night shift staff members knew how to secure the car seat I had requested! Shameful! I didn't leave the airport until 4am with a cranky toddler! Never again Budget!!! Never again! read more

The customer service was awful. The counter people were rude. They require that you pay for their car insurance for $27.95 because they don't bill car insurance companies anymore. Also, I paid an extra $16 for a car with a car seat and they gave us a car without one. We told a worker and she said she would take care of it. After waiting 20 minutes my husband went to the counter and they basically just handed him a car seat for him to install. For what we were paying one of the workers could have installed it for us. We travel a lot and will never use Budget again!!!! read more

My husband and I recently returned from a trip to NOLA where we rented a car from Budget. I've read several reviews on here regarding the walk from the terminal, long lines, etc. While that may be the case, as it is at most airports across the country, what they lack in accessibility, they make up for in customer service. When we arrived to pick up our car, Kathy helped us at the counter. The process could not have been more simple and smooth. Returning the car was just as easy. But, what really get's 5 stars here is what happened after we returned home. I realized I had left my nice sunglasses in the console of the car we rented. I figured it was a loss, knowing that they clean out the cars and are rented to new customers immediately. My husband called to see what they could find out, and sure enough, Kathy was there to help us again. We gave her all the specifics, and she was on it right away. Within the hour she had located my sunglasses, scheduled them for shipping, and contacted us with the tracking information! I'm thankful the cleaning crew was honest and turned them in, and for Kathy at the NOLA Budget counter for going out of her way to help us out! read more