Great service on my car an excellent customer service thank you guys for being a place I can trust my car with

towed 2009 ford focus to the shop for a smoking brake pad... quoted me $1000 to replace 1 caliper and new pads and rotors.. way over priced stay away read more

Servicing the vehicle's the right way, the front line is great. I would recommend their service center. Yazie read more

Just had my oil changed done for $69.99. But I was charged $82.87(charged me $8.50 for supplies not I was not made aware of. A tire rotation was included for the $69.99 price. When got home, I noticed that the tires were not rotated. I had labeled the front tires A and B. The front tires were still A and B. They wanted to do my brakes and Struts for over $2000. I declined. You think they would have rotated my tires when they checked my brakes. Customer beware. I refuse to go back. At this point I do not trust them. read more

If there was less than one star, they would get it. Absolutely terrible customer service. No greeting when you walk in when Charles is there. Work that was supposed to be done was not, then when you call them on it, they seem bothered. They corrected it while I waited, even after they had my car for three days to complete the work CORRECTLY. Upon me paying my bill and leaving, not an apology, or a thank you, or a goodbye. Cannot wait to never go here again and letting everyone in my area to do the same. AAA should be embarrassed of this location. read more

The manager Charles is absolutely amazing no matter the time or day he's always willing to help... His knowledge of cars is unlimited and reassuring and once he has explained everything you're comfortable with what he recommends Thank you Charles for being an honest and all around friendly face when coming to AAA... There needs to be more people(managers) like you I would definitely recommend AAA in northriverside you'll get honest and wonderful service!!!! read more

Charles was so incredibly helpful. Can't recommend him and this AAA location enough! Helped me out with a battery replacement

I brought my car in with a nail in one of the tires. The gentlemen that took care of me was extremally polite and very helpful. They took care of the tire and I was out the door with no problems. read more

Do NOT take your vehicle here. They charge 3x the standard cost of any repair at all. No matter how simple. Their diagnosis is wrong. Literally fixed everything they said would get my car running and it did nothing. Charging 450 to replace a $100 battery that is easily accessible is crazy. They want to trap your car there so you pay their $150/hour INCORRECT diagnostic fee read more

Last year they didn't want to recharge my a/c. Several calls were made, and they told me the schedule was booked 3 weeks out. My wife called and the guy tells her they can do it same day, that they operate on first come, first served basis. We drove for 5 minutes to drop off the car, and then they told me "someone had just got there in line ahead of us". The poor guy tried to tell his manager he just talked to us on the phone, but the manager said they couldn't do it. I was hoping they had gotten better, so I called today to see about scheduling an oil change (I've had no issues in the past, they have been very professional and good at the work). But after being on hold for 10 minutes with no explanation (are they busy assisting customers? Are they short staffed?) I hung up. After reading other reviews, we will take our business elsewhere. read more

I have had AAA for a long time! I knew AAA had opened in North Riverside but never had used them for auto service until recently. My 2001 Ford F-150 had a wobble in the steering wheel at 60 mph. I took it in for service at AAA. They put a lot of work into the front end. Including ball joints, control arms, 2 new tires, and an alignment. Also had the oil change service done. Kevin did a great job with scheduling the appointment, communicating what was being done, and making it happen. He even rummaged through the discard pile to get my old parts. I'm going to hang them in my garage. I recommend this shop for your auto repair needs! read more

Honest pricing - no over pricing No car repair shenanigans! Excellent CustomerService - your car is ready at time estimated. read more

Zero faith after an oil change led to a massive leak a couple of weeks later. Not the first time according to other reviews

My wife took her car in for brake service, her brake pedal was going down to the floor. Upon inspection the mechanic determined that she needed rear brakes replaced along with the front brakes needing to be replaced also, the work was performed on the front and back. Upon completion she noticed that the brake pedal was still going to the floor still. Brought her car back a couple of days later and they said they did everything right like bleeding the braking system, now they determined that she needed a new master cylinder, we didn't believe that because that should have been found out after the first full inspection and completion of the work. Took her car to the dealership and they said that air was in the system along with incorrect brake fluid. They fixed the issue without replacing the master cylinder, and to add to it they (AAA)use autozone parts, which to me is what your diy mechanic would use, nothing against autozone, but for the price they charge for repairs, why not use genuine parts made for that make of vehicle. The service has declined with the personal they have there now versus a couple of years ago. AAA determined a new cylinder was needed but the dealership determined improper trouble shooting was done and as of now, the issue with the brake pedal is fixed. Trying to save some money by going to AAA,cost her extra, if you can afford it, take your car to the dealership and not AAA!!!!!! read more

I went for an oil change and was told I needed rear brakes and the quoted me. I asked if it could wait until my next oil change and was told probably in about a month. I went somewhere else that was recommended and they came out to me and looked puzzled and asked if I was hearing squeeking and said no that AAA Car Care Services told me last week at my oil change that I needed brakes and it couldn't wait until my next oil change. My rear brakes were fine, not even close to needing to be replaced and was told by the other place to check them in about a year or sooner if I start having issues. AAA Car Care Services lied, does unnecessary work and lost my business! I DO NOT recommend that. read more

I was there yesterday and I left in completed disappointment. First the call meet me know I need 4 tires. Which I won't completely disagree with but I purchased one there last year. In reality I need 3. 1) I asked them to make sure all the tires read the same Pressure 2) I wanted the same type of tire. 3) he told me it would take 90 min . I go back at that time I go check on my car. He then tells me he had to order the tires! (Could of called me) I go back a few minutes later, tells me they are in their way - must of gotten stuck by the train. Ok go back to the car really they get there an hour later Tires are a different brand And I really needed to leave I will not go back Really a train that long!! Needless to say I waisted 4 hours there. read more

I stopped by for a quick repair of my car's undercarriage cover that was loose. The service advisor on duty named Kevin Martinez was courteous, communicative and took care of the issue without even charging me money for it!! He was fantastic, and I highly recommend him and thus the place! it's going to be my go to place for car issues from now on for sure. read more

Called to make an appointment for an oil change. They placed me on hold for 10 minutes before I hung up. I called back and told them I was on hold for 10 minutes and just wanted to make an oil change appointment. They placed me on hold AGAIN! I'm actually on hold right now as I'm writing this review. I've been waiting close to 15 minutes this time. I'm hanging up and taking my car somewhere else to get an oil change. I'm not going to beg anyone to take my money. Between both phone calls, I spent over 25 minutes on hold. That's ridiculous! Thank goodness I put my phone on speaker and took care of some other business while I was waiting. Waste of time. read more

AAA North Riverside Car Care Plus - The first time I called, I was on hold 10 minutes. Hung up and called back just to be placed on hold again for 15 minutes. - Auto Repair Near Me - Riverside, Illinois

Disappointed with the service. Went to ask for them to check my air pressure in my tires. They were like there is a free gauge outside... didn't even move. Left and went over to Costco and the guys wee rockstars and cane right out and filled all 4 tires in the rain with a smoke on their face. #ilovecostco read more

Come Early or Wait for Hours!! I have been trying to make an appointment for weeks but it's booked up. I asked about walk-in appointments and they said to Come early. Downfall is they are SLOW! 7:30AM comes really early! My car was done just before 9AM so my recommendation is to come early and Buckle down. Bring books, laptop and headphones. Sitting area was slammed by 8:30AM. Only thing I didn't like was the triple AAA guy coming out to give a sales pitch. I just kept my headphones in. If I'm interested, I will come up to your table Sir! Guys at front desk are nice and informative and if you are looking for the whole shebang, this place has got you covered! Don't forget to watch out for hungry hippos wanting Costco gas just around the corner!!! read more

AAA North Riverside Car Care Plus - Auto Repair Near Me - Riverside, Illinois

Friendly service. Was greeted right away. Clean shop

Terrible service anymore! They were good when they first opened, but service and mechanics have gone down hill! I always try to us the oil change/tire rotation coupon. The past two times I had to go back because oil was leaking all over my driveway. Both times it was a matter of tightening the filter! As for the tire rotation, thats a big come on! The past two times it was not done! I even went back this last time . They claimed again that it was done & it was no! I , also, had a problem with leaking trans fluid & they were completely incorrect on how to solve the problem! I guess thats' what you can expect from mechanics that ate not certified! Their resolution & estimate didnt make sense even to me! Two other shops came up with the same solution. which differed from from AAA! That's the last they've seen of me! read more

I would leave zero but I can't! AAA towed me here to fix a flat tire. They patched it. One and a half weeks later, the same tire is flat. Place is closed. Two Ubers to work later...a Sunday 1.5 hour appointment at Sears...and I find out what was wrong with the tire.. THERE IS A TEAR BECAUSE THEY DIDN'T PROPERLY LUBRICATE THE TIRE WHEN THEY PUT IT BACK ON. As in, yes, THEY PATCHED A TIRE FOR $20 BUT THEN GAVE ME ANOTHER FLAT BECAUSE THEY RUSHED AND PUT IT BACK ON IMPROPERLY! Am I supposed to expect this service just because I was a customer before the place closed for the day? I don't think so! Such shoddy work! It cost me $60 in Ubers and at least 7 hours of my time--waiting for a ride home from work and then 2.5 hours of my sunday and another $100 for a new tire, aka $160 because they messed up putting my tire back on properly! Disgusting. DO NOT GO HERE UNLESS YOU WANT TO WASTE $200 AND HALF YOUR WEEK read more

These guys are knowledgeable and great communication Kevin and Dom are Awesome This place is nit like Skokie Skokie is always trying to upsell services not needed read more

I don't understand how this place works. Well I mean, I guess that's just it. It doesn't. This is my 3rd time here for an oil change and sadly after that, our last. Number one complaint, this place does not understand the meaning or purpose of an appointment. So this is my third time making an appointment and third time not getting things done on that time. Why does this place make appointments if they can't keep them? Reading the other reviews on here and see that this is apparently a comment problem. Why can I go down the street to any one of the other oil change places and get in and out within 20 min? What's so wrong with this place that they can't maintain time? The front desk people are always nice and friendly. The place is clean and inviting. But the actual service is terrible. I'm giving them 2 stars. One for being a clean and inviting environment. And one for nice staff. But that's as far as they get. So for actual service 0. I would say if you are in a hurry or need to keep within a certain time frame, don't go here. Any other oil change place can handle that. As for the work itself, they fail there too. When I finally did get my oil change they forgot to reset the cars oil change computer sensor, left greasy hand prints on the hood and door and forgot to fill the windshield washer fluids. Sad because this is a nice and easy location for several towns to get too and lots of other business around to spend time at while you wait. read more

Positive: 1.The staff were very nice and polite. 2. Free coffee and nice waiting area. 3. Convenient location for me. Negative: 1. Made an appointment online and was told I would receive a call within 24 hours to confirm my appointment. One week went by, never received a call. 2. Went in at time of my appointment, 3 hour wait for oil change and alignment. 3. After alignment car was worse than when I went in. They "corrected" whatever they did and said my car was just as it was when I came in. I went there for it not to be like it was when I came in!!! I paid $88 and I don't feel like they fixed my car. 4. no car wash after service or professional car treatment. Thanks for the coupons AAA, but I was not impressed with the service on my car to ever return. read more

Been coming here since they opened, at first the service was excellent!! Unfortunately it has gone down hill the past few times I went there!! They have given me estimated work I needed on my car. And when I took it to my Mechanic with their estimate, Most of the work that they said I needed to be done did not need to be done. Also twice when I have taken at their for oil change and a tire rotation they broke the key for my wheel locks 2 times. I will not be going back read more

The reason for the low score is this... this particular location in North Riverside, IL DESTROYED my engine back in December 2018 when I took it in for a regular oil change. I had went there for the same service several times before with incident but that time, whoever the technician was "failed" to do something. My vehicle was in VERY good condition running smoothly before I left. Half way home I began to hear a knocking sound. I turned around and took it right back. They looked at it, told me they didn't hear or see anything wrong and asked did I hear the noise before bringing it in. I get how some people try to scam but that's not me...I make enough money and have a moral compass so I don't need to do all that. Anyway, the noise persisted and the next day (a Sunday) the check engine light came on. The day later on Mon I took it to the dealership and as soon as I got it there it died. They told me I had to get a whole new engine. They said whoever did the oil change performed it "incorrectly" by either failing to remove the old oil filter seal or did something while refilling the oil. This was mid December and all engines through the manufacturer were on back-order. I had to pay for a rental car for 3 months which of course I could get no reimbursement through my insurance company because it was not considered an "accident". I called AAA customer service to report my complaint but nothing ever came of it and no one ever followed up with me about it so I swore to never go to another one of your service centers again. Overall based upon my prior experiences and other customer reviews they are decent enough BUT not worth the risk in my opinion. That whole ordeal was so inconvenient, financially draining of my spending money (holidays remember), and lack of accountability left a bad taste in my mouth about their service shops. I can see if I messed up my own car but I didn't. For this to happen due to no fault of my own gave me qualms about going to any other car place for my oil change other than the dealer. read more

I was persuaded to have my car towed to their facility to be fixed, and then never heard from them. When I was finally able to get through, they had no record of my repair request and no timeline for fixing it. Needless to say I had to arrange for the car to be towed to another mechanic. read more

Went in because I got a coupon for free oil change and tire rotate. I use pure synthetic oil and it cost me $40, which I think is high for the price differential between the two oils. Also, their regular oil change price is $89 without tire rotation, which is a fair amount higher than Jiffy Lube or other quick change places. Had an appointment and it still took over an hour. At the quick change places I have used, I am usually in and out in about 20 minutes. The staff is very friendly and the facility is quite nice and comfortable with free coffee. I did visit for a bit with the travel agent and she was friendly and helpful. In short, nice facility and friendly staff, but on the slow side with high pricing. read more

All I can say is I thank God for this AAA Car Care Plus especially the team they have employed Rich Dominick and Cody. These young men make sure you are taking care of in a timely manner. The team here is simply the best. They treat your vehicle as if it was there own. I honestly feel as if I'm one of there family member. Kudos to the guys from the beginning to the end of service. Great team!! read more

Worst insurance company ever!! They very unprofessional and rude to their customers. They telling me I have to pay a full 6 months premium at once?? I have never heard of no shit like this ever!! Because I was over my grace period? You all are not STATE FARM OR ALLSTATE you don't even compare!! And I would suggest no one go through insurance with this company ever!! They are some rip offs!! read more

They refused to replace my battery because my starter motor was bad. Had to have it towed by Geico to Elite Auto in Forest Park. Within the hour Rod called and said my car was ready; all he had to do is replace the battery. Now I'm out of pocket for $249 ($189 for the battery and $60 for labor). Still fighting with AAA to get my money back. read more

Never go to AAA for moderate to major problems with your car. AAA is only good for oil changes. I went in a few weeks ago and told them specifically that my car was lurching or jumping forward when I accelerate. I tried really hard to explain to them what the problem was. They acted like they knew what they were doing. They said when they did their "diagnostic" on the car - they did ***not*** notice a problem. But they recommended to do a tune up anyways. And they said it was a "gamble" for me to decide to fix my car with them, because it might not actually fix the real problem. I don't understand how someone like me who knows nothing about cars, can tell there is a problem. And their mechanics who deal with cars everyday cannot notice the problem. So I ended up doing a tune up which I did not need. I left the AAA office with my car - and noticed the problem was still there. I went back and told them the problem was still there. They told me to drive it around for a week to see if it goes away on its own. The next day, I took my car to the toyota dealership - and I went thru the same explanation. They immediately noticed it was a transmission problem - They fixed my car, AND they drove it around after they fixed it to make sure the problem was gone. The lesson here: ALWAYS take your car to the dealership for any repairs like these. I wasted $400 at this AAA for work that was not necessary. I don't ever want to do business with a repair shop that doesn't care to fix the real problem. Especially when the customer has clearly explained what the problem was. If they don't know what the problem is - they should not offer to fix it. It's a waste of the customer's time and money. read more

Hi my name is Mrs Pennington a previous customer with AAA for the second time they canceled my policy for insurance and the policy was paid in full miss Monica from triple A has very poor customer care I spoke with several people in the company they told me that she sent the email out to me and never received the email of the cancellation so the underwriting department contacted her and told her to rewrite the policy she never ruined the policy at all she took $503.54 from me and gave me an insurance card and reassured me that the policy was good so I looked in my bank account today and I seen extra money there and it said from triple A and I said well how did this get here and I begin to call Ms Monica was not in the office today at all I did not receive any cancellation so I'm stuck with no car insurance I a son with a lot of help illnesses that I'm dealing with and this is not fair to me as an individual to try to worry about insurance I feel really bad that I have my trust in my faith and triple A and they feel me last night my son had a seizure and I had no other choice but to Uber to the hospital because I didn't have any insurance I hope this gets to the right place and they review this read more

Every encounter I've had with AAA has been positive. I only recently began using the car care service in North RIverside but they fixed a laundry list of problems with my van. Dominic stayed in touch with me and called twice to keep me posted of progress. The parts wait was a little long but definitely not the fault of this facility. I like using my member discount and I've always been satisfied with the towing and starting services from AAA. Roadside assistance is also available from auto insurance policies but the only times I or anyone I know have used those providers have been complete failures or nearly so. We got memberships for our adult children years ago. It's hard to imagine not having AAA. read more

I am so happy that AAA has opened it's North Riverside Car Care Plus site on Harlem Avenue. I have been there several times, four family cars, for services and the last time, Jan. 10, 2017, was the best! I had a 10:00 appointment and I arrive five minutes early. I checked in and was told that it would take 45 minutes to perform my requested services. My car was brought into the service bay at exactly 10:00! While I was waiting I spoke with an insurance agents about life policies for my family. When we finished discussing insurance I received a gift bag for getting a quote along with a certificate for $10.00 off of my service cost. I then sat down in the waiting area and shortly afterwards at 10:45 I was called to the service counter to let me know that my car was ready!!! Congratulations on a job well done I hope you keep up this excellent service. Santiago Berwyn read more

DONT WASTE YOUR TIME OR MONEY! I use to have all my faith in this shop, but after bringing my car in to get brakes and rotors put on after 4 hrs of waiting, it was the same! The next day I bring it back bc why would they tell me my battery was leaking ACID when they were just under the hood for 4 hrs?! So Not only did a older machine this time ask "who Put on your brakes" I said you's did, he goes something isn't right, after that he immediately go pulled aside and yelled at, I heard his boss say "we don't tell them anything about brakes or if it's wrong!" I never trusted them since read more

Excellent service for my brakes on my GLE Mercedes and tire rotation the tech was Trevor

I have been coming here for the last 3-4 years. Always excellent, quality service. The technicians are extremely thorough and Dominique is AMAZING... He is honest and professional which is rare when it comes to auto mechanics.... highly recommended.... read more