Had a great experience at this Enterprise location picking up an insurance rental. The second I…read morewalked in the door I was greeted by a very helpful Karlyn, who figured out who I was and had my reservation pulled up before I could even rattle off the confirmation number I was ready with. She and the rest of the team were super friendly even though Coronavirus is presently trying to kill us all. We weren't thrilled with the car class allotted by insurance, so she even helped us call insurance to try and get us into something bigger. Enterprise's IT systems are pretty awesome because without my doing anything, they linked up the insurance reservation at Enterprise with my Executive Elite profile at National. These guys are on top of their game!

Wow I should have read the reviews before booking my reservation. I reserved a pickup truck via the…read moreEnterprise app for 2pm on Sat. Reservation made over a week in advance. I even stopped by in person a few days prior to my trip to make sure that a 4 door pickup truck would be available for my reservation since I normally rent at the airport and realize they don't have a large fleet onsite. The woman at the desk told me not to worry that all of their trucks are 4 door. I left feeling reassured. On Saturday the day of my reservation, I arrived at 2:08pm and the desk agent tells me they are closed and even if they weren't closed, he doesn't have a truck on site anyhow. No apology- just told me I needed to leave. They left me sitting outside on the curb.

I recently rented a car to drive for Uber. Avis use to provide gas cars in the past. I never had…read moreissues with the cars or being overcharged by Avis. Avis and Hertz now only provide EV cars. I think Uber sent out emails in the past letting people know this was going to happen. I get hundreds of email a day so I probably deleted it without realize its importance. I heard other people in the past say not to rent an EV car. I should have listened to them. EV cars don't get good range and they cost more to rent. Trying to find a charging station that isn't being used and works waste time. I returned the car after 1 day because of how much time I spent trying to charge the car. I would only suggest an EV car if you have an at home charging station. Otherwise you will waste time finding a charging station then waiting for the spot to open.

Avoid this rental office at all costs! We rented a car from them, three weeks later received an…read moreadditional bill for "repairs" - it's a total scam and a ripoff, this office obviously pads their bills with made-up charges. If I could give zero stars I would.

I'm with Ricky V! Do NOT use this Enterprise location. Their moto "We'll pick you up!" Is a total…read morelie. No reflection on the Honda repair facility there. Honda makes cars that run. During my Enterprise's rental, their F-150 would not start. Here's my rant: They blamed ME for it not starting!! Saying that I WAS RESPONSIBLE for leaving it in front of my home during a rain storm. Said they'd "evaluate" what was wrong with it and charge ME!!! Finally, 4 hours later, they say they have another car now and "when can you swing by to pick it up?". "You are Enterprise, you pick us up" I said. "No sir. You are incorrect, I am the only person here. We don't do that." I guess the guy must have thought that I had a fleet of cars at my home and that I had just wanted his rental for fun. Never, never, never again.

I was recently in a very unfortunate fender bender and had my car serviced at lute Riley. Luckily…read moreit was a one stop shop and I was able to drop my car off and pick up my rental very quickly. Neo was the representative that assisted me with my rental and everything was done electronically and promptly. I had a few concerns about the first vehicle I was placed in and was able to swap out hassle free. Great customer experience and I would definitely rent here again.

Darvette and her teammates provided great customer service…read more She is positive, knowledgeable, and action oriented

I hate this place…read more The employees don't care about you or your time, the energy is low, the help is nearly non-existent. You'll wait for 45 min and the staff leaves the room and you have no idea why the desks are empty or where you are in line. No one greets you, no one seems to care why you came. And if you try calling, the agent will literally give you an attitude. Idk what's happening with Hertz because the people seem lifeless and so miserable. I'd rather watch paint dry. If you have another option, go there and avoid Hertz at Richardson, Texas. Oh! And make sure you take LOTS pictures of the car after returning it, they tried charging me $1,000 for "physical damage," the photos they used to accuse me literally showed debris, not even a dent. Terrible service

Great experience! After dropping my car at the repair shop, I was picked up within 10 minutes. Very…read morefriendly and courteous staff. Brandon went over the exterior of the car with me and noted any previous damages. I drove the car to work and realized that the car had no camaras, something I'm used to. I called and asked if i could get a different car and they were very helpful and understating. I took the car back and exchanged it and was on my way very quickly.

My day did not start off too well, but it ended well thanks to Jonathan! Upon arrival the entire…read morestaff was very welcoming and greeted you right away. I stepped over to Jonathan who by no means had to listen to me gripe about my day, yet he did. He was very personable and was able to offer an upgrade due to lack of availability on what I originally was going to get. I was smiling from ear to ear. Thank you Enterprise!

Horrible experience here!!!! Customer service is terrible and try to suck you in with hidden fees…read moreand a credit check!!! I never authorized a credit check!!

This business has the same people working in it years after my first rental. They are courteous and…read moreprofessional. I use their services while having auto body work done nearby. I highly recommend this location.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Positive: They saved the day after the Addison location left me up a creek by telling me literally…read more5 mins before my p/u time that they had no car for me. I'd made a reservation weeks in advance & was in from out of state. Called this location the same day & they hooked me up immediately w/ a car & even let me choose between 2 different upgraded cars. Much appreciated. Negative: It appears they took advantage of a misunderstanding & used it to get a little more money out of me. And then also, when I saw my final charge on my bank statement I noticed Hertz had taken the liberty to round the total up from the total of which they assured me @ check-out. Granted it's a small amount but it speaks to the trust factor & more indications they don't seem to value being above board & transparent. And if they've been rounding up every customer's total, it'll add up to a pretty decent extra bit of $ for them. Just beware. They get a LOT of bad reviews & while part of my experience was great, I don't trust them.

Finishing up the paperwork from the wreck and have to get a rental. I chose this place because of…read moreinsurance company. I know getting a vehicle takes time and we were in and out very fast. The lady check the car and was able to go thru everything in detail. I would recommend this Hertz for fast and great rates with very friendly customer service. Very clean and professional with awesome attitudes. So check it out and highly recommended!!

We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

Well that didn't last long. From a five star review to a one star review faster than my rental car…read morestalling before getting out of the lot. Which is exactly what happened. We rented a Chevy Malibu and got the car quickly enough, but before we hit the street the car started jerking and then stalled on us with a notice on the dash saying to shift to neutral. My wife restarted the car and we got about halfway around the block before jerking abruptly to a stop as the engine shut down again. We managed to nurse it back around to the return side of the lot where we were told they would do a vehicle swap for us. They were totally casual about it like this happens all the time, but all I could think was we were about to drive across Dallas on the freeways out to Rockwall. If the car had died on the 635 we would have been screwed for sure, or even better yet seriously hurt in a crash as the car shuts down on a freeway. I called their customer service department today to discuss it with them, as I lost sleep last night thinking about how bad it could have been. They said they were going to escalate it to their management team, but I haven't heard back from anyone yet. In the meantime my wife noticed the check engine light has come on in the replacement (you guessed it, Chevy Malibu) and won't go off. So I'm just feeling super uneasy driving this car around and will certainly avoid renting from Alamo in the future as they are clearly not servicing their fleet. My family's safety is worth more than saving a few bucks on a sketchy rental.

I'm very happy with this enterprise, usually I get set up with a sedan which makes me very…read moreuncomfortable since I drive a lifted taco. The young man I spoke with on the phone I think his name was Ashton hooked me up with a sweet Nissan Frontier because of that fact which was awesome. I'm happy they consider the vehicle you already drive. I was hit by a tire and wheel that rocketed off the President George bush turnpike and homing missiled my truck with me and my cat in it about to step out to the vet. It was crazy! This happened after business hours and unfortunately during spring break so enterprise was very busy but they were able to hook me up with a great ride that doesn't make me feel extremely anxious to get my truck back, fingers crossed the insurance company doesn't total it out. I'm rarely happy with rental car places but this one was great. Thanks Ashton, gosh I hope I have that right.

This was supposed to be our second time renting from this location during our visit to Plano for a…read morework seminar. On 3/15/26 at around 10am, the man from the counter gave us an unforgettable experience dealing with an Enterprise employee from this location. Initially we booked through Enterprise's phone service to ensure that we would have a reservation before going to the actual location to pick up the car. We paid for an Uber to get us to the location. Upon arriving, there was one man working at the counter. He was informed that we had a reservation. Upon checking, he informed us that there are no cars available anymore. He proceeded to complain that the booking was done 30mins prior and that they have 60-80 pick ups and drop offs from yesterday and that day to work on. Another coworker of his came in during that time and they both complained about their day/work on a Sunday. When asked if there is any other Enterprise location that has an available car to rent. We were brushed off to figure it out for ourselves because he needs to help another customer that came in. There was just one customer after us. So we just went outside to figure out our next best option, which is renting from a different company. Our jobs require us to provide customer service as well, I get the stress that a job gives a person. But don't be so obvious about it though. Try to learn how to manage it especially if you're right infront of a customer. It is so off-putting. At the end of the day, as an employee of the company you signed up to do the job. For Enterprise, I think the current reservation system needs to be looked into. The reservation service through the phone or online needs to match with the actual location. In situations like these, it just causes unnecessary stress and is just a waste of our time.