Wow I should have read the reviews before booking my reservation. I reserved a pickup truck via the…read moreEnterprise app for 2pm on Sat. Reservation made over a week in advance. I even stopped by in person a few days prior to my trip to make sure that a 4 door pickup truck would be available for my reservation since I normally rent at the airport and realize they don't have a large fleet onsite. The woman at the desk told me not to worry that all of their trucks are 4 door. I left feeling reassured. On Saturday the day of my reservation, I arrived at 2:08pm and the desk agent tells me they are closed and even if they weren't closed, he doesn't have a truck on site anyhow. No apology- just told me I needed to leave. They left me sitting outside on the curb.

They only have two people working here on a Friday (1at desk, 1 running to clean cars) everyone is…read morewaiting over an hour to get to the front of the line. 3 hours total just to get a car and many of hs did "pre check in" via phone

I was visiting in Dallas Texas and wanted to rent a car from Dallas to Austin. I wanted to rent a…read morecar first thing Friday morning and drop off at Austin Texas. I called and they said I couldn't rent one day I was forced to rent for 3 days even when cars for available. I was going to be charged $350. I knew I was being taken advantage of. I called another car company got a car for $75 for a day. I am never renting from this company. I don't like getting taken advantage of.

Being generous with the stars here. Car wasn't ready on time. Had to wait 2 hours and I had a…read morereservation. Very limited area they will pick you up from. Agents get confused easily. Maybe having Avis in same business is a problem. Windshield is cracked. Scratched fenders. They should call it Rent a Wreck. Not sure if I can even say no worse than the competition. Called to make sure they were open on Saturday so I could do return. The voice mail jail does not have an option to return. IDK how I finally got a person online. Agent, who barely spoke English, told me they were open until 6. Got there at 2 and they were closed. This forced 2 more days on the rental. Had to call a friend come get me. Budget was supposed to take me back to shop to get my car. Look elsewhere if you want competent service. Oh, BTW, Enterprise, contrary to their slogan, will not pick you up.

Avoid this rental office at all costs! We rented a car from them, three weeks later received an…read moreadditional bill for "repairs" - it's a total scam and a ripoff, this office obviously pads their bills with made-up charges. If I could give zero stars I would.

Just don't! If you ever listen to anything from me... avoid at all costs. You might have a better…read moreexperience at a different location, but avoid this one. And it starts with the franchise owner down to the staff. Just keep driving by and find a different place!

I hate this place…read more The employees don't care about you or your time, the energy is low, the help is nearly non-existent. You'll wait for 45 min and the staff leaves the room and you have no idea why the desks are empty or where you are in line. No one greets you, no one seems to care why you came. And if you try calling, the agent will literally give you an attitude. Idk what's happening with Hertz because the people seem lifeless and so miserable. I'd rather watch paint dry. If you have another option, go there and avoid Hertz at Richardson, Texas. Oh! And make sure you take LOTS pictures of the car after returning it, they tried charging me $1,000 for "physical damage," the photos they used to accuse me literally showed debris, not even a dent. Terrible service

This company is running a legal fraud system. They will have you pay for a week, and then turn…read morearound and say you still owe money for that week, EVEN IF YOU HAVE RECEIPTS TO PROVE OTHERWISE (for Uber drivers specifically). Word of advice, RENT FROM THEIR COMPETITORS. They are running a legal scam company.

My day did not start off too well, but it ended well thanks to Jonathan! Upon arrival the entire…read morestaff was very welcoming and greeted you right away. I stepped over to Jonathan who by no means had to listen to me gripe about my day, yet he did. He was very personable and was able to offer an upgrade due to lack of availability on what I originally was going to get. I was smiling from ear to ear. Thank you Enterprise!

Another awesome experience at this Enterprise. This time we worked with Dillon and it couldn't have…read moregone any better. This location has got to be one of the busiest in the metroplex but regardless of how busy they get they stay polite and professional. Thnx!!

Horrible experience here!!!! Customer service is terrible and try to suck you in with hidden fees…read moreand a credit check!!! I never authorized a credit check!!

This business has the same people working in it years after my first rental. They are courteous and…read moreprofessional. I use their services while having auto body work done nearby. I highly recommend this location.

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Positive: They saved the day after the Addison location left me up a creek by telling me literally…read more5 mins before my p/u time that they had no car for me. I'd made a reservation weeks in advance & was in from out of state. Called this location the same day & they hooked me up immediately w/ a car & even let me choose between 2 different upgraded cars. Much appreciated. Negative: It appears they took advantage of a misunderstanding & used it to get a little more money out of me. And then also, when I saw my final charge on my bank statement I noticed Hertz had taken the liberty to round the total up from the total of which they assured me @ check-out. Granted it's a small amount but it speaks to the trust factor & more indications they don't seem to value being above board & transparent. And if they've been rounding up every customer's total, it'll add up to a pretty decent extra bit of $ for them. Just beware. They get a LOT of bad reviews & while part of my experience was great, I don't trust them.

Finishing up the paperwork from the wreck and have to get a rental. I chose this place because of…read moreinsurance company. I know getting a vehicle takes time and we were in and out very fast. The lady check the car and was able to go thru everything in detail. I would recommend this Hertz for fast and great rates with very friendly customer service. Very clean and professional with awesome attitudes. So check it out and highly recommended!!

We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

Reserved a specific vehicle size and they, of course, did not have it. Why? Why? Why?read more

I'm very happy with this enterprise, usually I get set up with a sedan which makes me very…read moreuncomfortable since I drive a lifted taco. The young man I spoke with on the phone I think his name was Ashton hooked me up with a sweet Nissan Frontier because of that fact which was awesome. I'm happy they consider the vehicle you already drive. I was hit by a tire and wheel that rocketed off the President George bush turnpike and homing missiled my truck with me and my cat in it about to step out to the vet. It was crazy! This happened after business hours and unfortunately during spring break so enterprise was very busy but they were able to hook me up with a great ride that doesn't make me feel extremely anxious to get my truck back, fingers crossed the insurance company doesn't total it out. I'm rarely happy with rental car places but this one was great. Thanks Ashton, gosh I hope I have that right.