Best service Pick up and dropoff works awesome Staff informative customer service very…read moreattentive

Called twice about a credit that they were supposed to give me on a luxury car that I rented that I…read morecould not drive and returned the next day due to a loud noise on the front passenger axle and very unsafe to drive. I was given another car the next day and it was not even washed. I talked to JT and Quinten twice about a refund for my charge and said it would be credited since Dec 24th 2024. Customer service is a zero.

Stopped here as I needed a rental as my daughter's suv was being repaired. The crew here couldn't…read morehave been more accommodating. Worked with me to quickly get me into a vehicle and I was out the door in no time. Thanks guys , and well done. Respectfully Bob Chicago , Il

Updating my review from 10 years ago. New staff but same attention to customer satisfaction. Seems…read morelike they are even better at having cars available and getting customers out quickly. Cars are clean and reliable. Never had a problem with one. Even though I live close by, I'm always offered to get picked up or a ride back. Heck they even offered to close the office once when there was only one rep present to give me a ride! Armando and his co-workers are the best. Can't foresee renting anywhere else.

Lewis was the first person we spoke to in Chicago, he greeted my husband and I with a smile and was…read morepleasant all around. Great customer service! Also the quality of the cars budget carries and the prices are excellent! I would defiantly rent from budget again, and I would recommend it to my family and Friends!

I've had the same issues as many have. I ordered a truck several weeks in advance and they called…read moreme a few days before to say they didn't have a truck available. Happy to change my location for pick-up. Their customer service staff at the national office hung up on me three times before I finally talked with an inventory agent. The agent told me they couldn't help me and that no trucks were available. They haven't had any truck available for the last three months in Chicagoland, but they still allow you to book them. Please, if you have the same experience, file a complaint with the BBB.

My experience with Hertz was overall positive. My main issue is that I was charged a $20…read moreconvenience fee for a $2.80 toll? Summary of PlatePass Charges TollCharges Logo Toll Charges: $2.80 ConvenienceFee Logo Convenience Fee: $19.98

They will have you on hold for nothing. I was on hold for 30 minutes so I went up there and the big…read moreguy was doing NOTHING at the desk and there were no customers. They employed idiots

Rented a car for 4 days, returned the vehicle without damage. I took pictures of the car all…read morearound. 4 days after we returned it, I received a call saying that the A/C vent in the center of the dashboard was damaged. We didn't every touch the vents in the dashboard. They claim the damage was discovered when an employee went to clean the inside. I suggested that the employee caused the damage, whicvh (of course) they refuted. Caveat emptor - now I have to contest bogus claims regarding damage to the car.

I've never been more happy with a car rental. This is a family owned business who lives by their…read morevalues statements, values the customer and prioritizes service. My flight was significantly delayed, but they were able to coordinate after hours pickup for an additional fee. They are very communicative, leaving voicemails to check in, confirm and update/remind. They also have a dropbox for late returns. Al was super friendly, professional, and even asked multiple times how the car was, indicating they care about the experience.

Hey, they're open on sundays…read more Cars are clean and dependable The taco place across Chicago Ave is pretty good

We only dropped off here on the one way from Colorado, but everyone was nice…read more The lower ratings is because after being asked if I wanted a paper copy, nobody ever spoke to me again. The location is convenient and the drop-off was pain free.

My experience with Enterprise Car Sales (3800 N. Western) was amazing! Thanks to sales rep,…read moreDevaughn Morris & Andres Villanueva. These guys made the entire process worthwhile. I never felt intimidated or pressured in the selection process. Because of their professionalism, courtesy & knowledge & patience; (Bless you Andres!) of the vehicle I selected, everything worked out better than I hoped for. Really cool dudes. Thanks again

Very quick and easy process for picking up our rental car at Chicago's O'Hare airport. You take the…read moretrain to the rental station and everything you need is right there. Service was fast and friendly. The first car they took us to smelled like cigarettes, but we were quickly given a different car by the attendant. Drop off process was also very simple and fast.

This is one of the best luxury services i have used in Chicago…read more Beautiful cars great customer services and attention to detail... Highly recommended 5* High Rollers. Hope to come back to Chicago soon) Thank you,

Hired these guys to drive my fiance and I around on our wedding day. They were very fast to respond…read moreto all my questions, via email, text, and phone calls, and very responsible throughout the process. Day of, they arrived on time, and the driver was very friendly, and even delivered some flowers to my parents house after he dropped my wife and I off at the hotel at the end of the night. Of all the vendors I hired for my wedding, the photographer and High Rollers far exceeded my expectations. If you are in need of a nice Rolls Royce for a special occasion, use these guys. They will take care of you and have really good pricing as well!

Rented a midsized SUV from 6/2 through 6/24/26. The car (a Ford Escape) was clean, ran well and got…read moreover 37 mpg during our trip. Check in at the counter was OK, the woman manning it was covering 2 brands and was stressed out. The gentleman who we got the car from (pick up area) was great and did a fine job giving us a choice of the SUV's available. Leaving the lot was easy. Our return was also great. The gentleman who checked us out was quick and friendly. The amount charged was what I expected and the train ride to and from the terminals was very easy. Would recommend Budget

Chicago had a ground stop, I advised Budget I would get my car around 7 pm from the previous 5 pm…read moreappointment. Budget over charged me $85. Even though I advised them. Chicagos fault. Then the fave me a car with NO fuel. Yep, no fuel. While on a country road I looked fine to see no fuel. Who rents you a car with No fuel. Luckily I had just passed a fuel station, turned around, got fuel. Now turning it back in with only a portion of my fuel used. They are getting it back full compared to how I rented it. Lulu from Budget advised if I get it empty bring it back empty. But that can't happen because I didn't use it much. This is the second issue I've had with Budget. They are the same company as AVIS . Same owners. So why ????