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    Budget Rent A Car System

    2.8 (6 reviews)

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    Ask the Community - Budget Rent A Car System

    Avis

    Avis

    2.7
    (32 reviews)
    1.7 mi

    Julia at this location was great!! So happy to encounter…read morekind and efficient people. Thank you!!!

    This was the worst car rental experience of our lives. We rented at the downtown Flagstaff office…read moreon Rte.66. They brought the car in from the airport and it was filthy--completely caked with mud. They suggested we take it through the car wash nearby and save the bill. The girl in the office said the tank was full, but when we turned it on it was only half-full. The windshield wipers were not the right size and just flapped around. We washed it at the car wash and then headed to Sedona. Less than halfway there, I realized there was a crack in the upper right corner of the windshield. (Now visible because the windshield was clean). We pulled over and called Avis in both Flagstaff locations, but they didn't have a car to swap out. They promised they would, "Make a note of it and we would never be charged." We tried all other Avis outlets within two hours and nobody had a car to swap out. We finally just kept it and went on with our trip. When we returned it in Las Vegas, as planned, my husband told them what had happened and they said, "Don't worry, we know that you should not be charged for this." A few days after we got home, we had a letter from Avis saying they had charged $840 to our credit card to pay for replacing the windshield! I called someone there and got a runaround. Then I remembered that I had charged it on my Chase Sapphire, which gives primary rental car coverage. I talked to them, they were great, and put me in touch with a very easy process for submitting a claim and supporting documents. They dealt with Avis for us. (I'd love to know how). In less than a week I had a refund deposited in my bank account. Whew! I tell this tale because I strongly urge people not to use Avis (or Budget, their other name). Their cars are messes and they are crooks who will try to stick you for damage you did not do. You have been warned!

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    Budget Rent A Car System - carrental - Updated June 2026

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