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    Hertz Rent A Car

    2.7 (51 reviews)
    Closed 8:00 am - 6:00 pm

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    10 years ago

    Excelent service. Quick check in. Car was I expected. Would use again.Don't take the pre-paid fuel. Quick and fast service

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    Page 1 of 2

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    I really didn't want to drive a minivan all the way to San Diego, but the only other option was a tiny Toyota Yaris.

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    Groome Transportation

    Groome Transportation

    2.3
    (28 reviews)
    5.4 mi

    Great experience for me with Groome transportation. I thought the website said only March thru…read moreOctober for Flagstaff. I'm happy I called anyway because I was able to book and it's Nov 23 ! So call anyway cuz we all know the internet is not always accurate and I prob miss read as well. Their office is great w a couch, couple chairs, restrooms, outlet to charge phone. Get there early cuz Ubers can be quick or delay in Flagstaff winters due to rain and snow. I got a comfortable ride to Camp Verde, an hour away. I wish they went into Prescott but we can't always get what we want in life! I'm blessed that my Prescott friend is picking me up in CV. I've also taken Groome in the middle of nowhere Montana. This is a great comfortable transportation company that gets you there in any weather, rain and snow. My drivers have always been pleasant. The office guy in Flagstaff is an absolute love. I missed my first shuttle and had to call about 6 times with questions and changes and he was above and beyond courteous and helpful to me. Always be sweet in life cuz you catch more with honey than being spicy! For an extra charge, Groome can pick you up around Flagstaff, if you don't want to chance it with Uber! Happy Travels!

    Wow. This was not a good customer service experience…read more I called and very politely and calmly asked Liz if I could speak with her supervisor regarding what she said was a credit-only policy rather than a refund policy. My trip is still more than five weeks away, and plans changed because a friend offered to personally drive my teenager to the airport instead of having him take a shuttle at 2:00 a.m (which makes me extremely nervous as mom). Liz refused to provide her supervisor's contact information and would not allow me to speak with a manager. I asked a few times (again, very politely and calmly) and then she told me she would be ending the call instead of letting me speak with her boss. That was disappointing and left me feeling like there was no way to escalate an extremely reasonable request. I am not changing his trip to Flagstaff. Only the one from Flagstaff to the airport because of it being at 2:00 am. After reading several other reviews, I'm also concerned about reports of last-minute cancellations. The combination of those reviews and my customer service experience does not inspire confidence. Extremely frustrating to be denied any opportunity to speak with someone who would actually review the reservation and have authority to make something other than a black and white response without even trying to understand.

    Photos
    Groome Transportation
    Headphones and Spotify, jamming to House Music on my snow ride
    Headphones and Spotify, jamming to House Music on my snow ride
    White out snow in Flagstaff, warm inside Groome shuttle !

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    White out snow in Flagstaff, warm inside Groome shuttle !

    Hertz Rent A Car - carrental - Updated June 2026

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